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Viking River Cruises Complaints Summary

326 Resolved
288 Unresolved
Our verdict: While Viking River Cruises has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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7:12 pm EST
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Viking River Cruises Just a crooked operation!

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to Budapest. Deposit made and contract called for bal some 3 months prior to cruise. But 11 months before the cruise, was advised my booking was being cancelled due to non payment of $ due. Pointed out the written contract but still got cancelled out. Got 80% refunded w/20% taken as a penalty. Thank goodness the deposit had been put on a credit card and I got that 20% by filing claim w/the credit card co. Was upset at the cancellation as I had already booked my own airline tickets to/from Europe, forcing me to convert the trip to a land tour. But the land tour turned out really great, getting in all the major sights + more that was to be on the cruise. And it was done $3, 500 cheaper! After reading all the horror stories on Viking River Cruises, I am now very happy that they cancelled out my booking. Thank you Viking River Cruises! Thank you! You'll never see any more of my $.

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12:36 pm EST
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Viking River Cruises Danube river cruise

My husband and I have received a change of itinerary for our 11/14/15 Danube Waltz cruise on extremely short notice. Viking is apparently aware of low water levels since before we booked this summer but we were not informed that a change may take place. The change involves checking in and out of a hotel and bus trips. I did not book a river cruise to take bus trips. I've been on the phone with Viking (getting customer relations on the phone was difficult) and they offer absolutely nothing to compensate for the inconvenience. I believe that's it's extremely unfair and unethical for Viking to not keep their travelers informed of circumstances that are a probable occurrence and not providing some sort of perk/compensation shows a lack of concern/commitment about the satisfaction of their travelers.

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pawhat
, US
Jan 06, 2016 2:45 pm EST

I was on the Romantic Danube trip from Budapest to Nuremberg 11/14/2015 to 11/21/2015. I will never travel with VIking again! Viking's management only cares about filling out the capacity of the each cruise ship. I have listed a few of my issues with the company below...
1) Safety on board is a huge concern, especially since the audience for these cruises is largely American. No checks for identification when entering the boat.
2) Food handling is another concern. All passengers are allowed to handle the serving utensils. On other cruises, within the first 48 hours, all food is served in individual servings or served by staff. This alleviates any viruses brought on board by any passengers to be passed on to others. So many passengers on my cruise got seriously ill with the norovirus. The hand sanitizer located outside the dining hall does not work against the norovirus.
3) Withholding information about the itinerary for the week was very frustrating. Passengers were told only the night before when we were to change boats. On my trip, we were on 3 different ships! Packing up after dinner and then having to get up early to get on a bus is not my idea of a relaxing vacation. I am only in my 50's and I came back home exhausted!
4) The 2 meals provided off-ship were horrible. The first one was at a 5 star restaurant. What you find out when you get there is you are in a banquet hall upstairs of the 5 star restaurant. The food you are served is worse than a 1970's mid-western athletic banquet. The second meal I skipped, but I heard that a number of passengers were seated in a basement for their luncheon meal. I was happy that I had made alternate plans for my mid-day meal.
5) One night we were docked/tethered to another Viking cruise boat. My veranda looked directly into a stateroom of the other ship. Nice to see an elderly man passed out on his bed. He was obviously too exhausted from all the shuttling around that he could not bother to close his curtains. Poor thing.
6) Staff if poorly trained. A lot of eye rolling and rude comments to the passengers. (just another whining passenger)! Our tour director was terrible. He was always on his computer or phone playing video games. Never a nice greeting. And he has been with Viking for 13 years!
7) I paid way too much to be transferred by bus and then in Nuremberg we were docked so far out of town (in a shipyard) where there are no taxis or public transportation. I have e-mailed the company and I have called to voice my complaints. All I got was a small credit for another cruise! I am told that is their good-will gesture!
I did meet some passengers from another cruise line that had a wonderful experience on their trip even though the river was low. They were put up in nice hotels in the cities that were on their original itinerary. Viking's excuse about the water level is just that...an excuse.

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jerry schwarz
, US
Dec 08, 2015 3:40 pm EST
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All I can say is Viking lies when they call low water "force Majeure". It is not an act of God if you intentionally with hold information until after the trip starts. My Bus Tour experience was 11/8/15 -11/15/15 ;Nuremburg to Budapest..
Jerrolds88@gmail.com

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VKaufman
, US
Dec 01, 2015 6:33 pm EST
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The same thing happened to my wife and I on the Rhine getaway from Amsterdam to Bazel, Switzerland 11-07-2015 on the Longship Idi. Or at least the first days were on the Idi. Then after the Marksburg Castle we were cattle-car loaded onto a day boat with the passengers from another Viking boat for a 5 hour run up and back on a part of the river that the ship couldn't handle. 5 hours in one seat with fried pork chop, canned mixed vegetables and french fries. No stop in Rudesheim. No german meal and music. No evening in Speyer after a short trip to Heidelberg. Instead we got a 3 hour bus ride to the middle of nowhere and feeble lounge entertainment. In the morning there was a 3 and 1/2 hour bus ride to Heidelberg and the same back to our boat in the middle of nowhere. The next day, from the same nowhere, there was another bus ride to Strasburg. Back to the boat to get to Basel to just sit there to wait for the morning and a trip to the airport. My wife and I salvaged that evening with a walk into Basel.
If Viking says water level in the river was beyond their control i can accept that, it's obvious. But what troubles me is the fact that i bought their own travel insurance with the option of cancelling for any reason. They knew the water levels were extremely low before our trip even left the first port. On the night they finally told us we would be bus-ing it, they told us that the ship on the week before had hit the bottom of the river. If they had told us that we would not have gone and made the claim under the insurance. They went out of their way to hide the truth to take our money, giving us something far less than what we paid for.

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12:33 pm EST
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Viking River Cruises Paris to normandy viking river cruise, oct. 26, 2015

We booked a river cruise from Paris to Normandy for our 40th wedding anniversary which sailed Oct. 26, 2015 to Nov. 2, 2015. Our suite on the Viking Rinda was beautiful, although the pillows way too soft, the staff was very competent and the food good. However, one big problem was that we were docked in Le Pecq, France, not Paris as advertised in the Viking brochure. While Viking did advise us of this change a couple of months before departure, we were also told shuttle buses would be provided to and from Paris. However, there was a very limited number of buses provided to and from Paris i.e. one bus in the morning and two returning in the afternoon. If you are supposed to be docked in Paris and not the "parking lot" which was LePecq, there should have been multiple shuttle buses provided for the passengers. At the end of the cruise, those of us who booked a post tour extension to Paris were rushed off the boat on the morning of Nov. 2. The 24 passengers were on the shuttle to Paris at 9:15 am to arrive at the Paris hotel at 10:00am where the rooms were not ready until 3pm. While we understand they had to get the boat ready for the arriving passengers, we could have stayed in the lounge until later in the morning. Or, they could have provided a bus tour of Paris on the way to the hotel if they needed us off the boat so early in the morning. This was a very disappointing end to the cruise. Also, the day trip to Normandy included a two hour bus ride to and from Normandy which was not mentioned in the brochure. That meant 4 hours of bus time for a 10 hour day trip to Normandy. We were taken to the American cemetary and Omaha beach the last 2-1/2 hours of the tour. We should have been given more time at these sites.

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Viking River Cruises Included airfare issues

As a previous traveler with Viking I was very disturbed that after booking reservations for three of us, Viking Air Department changed the reservations so that we could no longer travel together as we had been informed when our flight reservations were confirmed 2months ago. When Viking was contacted they said there "was nothing that they could do" to restore the flights that had been changed to separate our party. After numerous phone calls and frustrating conversations with the Air Department and promises to" call back and correct the problem", ( which never occurred). We were forced to book a flight directly with the air- carrier at additional costs. When Viking air Department was asked to problem solve the problem they created they failed miserably and refused to correct the problem. After a few minutes with the carrier the problem was solved by changing one leg of the flights which Viking could have easily done if they had attempted to problem solve rather than refuse to assist me as a customer, my attitude would be different. Incidentally the change of reservations was not discovered until after the deadline to cancel the cruise. The only option we were given was to cancel the air portion and trust that Viking would do the right thing, unfortunately the trust in Viking had already been destroyed. WE will not let the incompetence of the Viking Air Department ruin our trip even though we have paid for air transportation twice in order to travel together as planned . WE Have requested a full refund of the air portion of our trip on the Viking Star and we were told that the refund may not be possible by the agent at Viking. Please document any similar experiences that you may have had with this company, especially the viking air department.

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Update by UPS( unreliable package service)
Nov 09, 2015 2:02 pm EST

Thank You for your interventions and also Kudos to Mr Goodman for his assistance. The problem has been coreected and accounts rectified. Also thanks to Maria in the Air Department for her assistance.

JF

Update by UPS( unreliable package service)
Nov 06, 2015 12:45 am EST

Thank you for your response, please contact your agent George Goodman, he has all of the particulars for all parties involved.
I understand that you cannot predict what the air carrier does, but you advertise that groups can travel together and that is not true if you have no control over the air transportation. at this point we are out over 10 thousand dollars just to get on board to pay another 24 thousand dollars to enjoy a cruise.

I would be glad to discuss any aspect of my experience with Viking and the transportation that we couls not use because Viking made unauthorized changes . When Viking finally booked the upgrade all of the seats were taken and they split our party., poor service as the reservation was made 3 months ago

Incidentally the tickets we now hold are exactly the same for all european flights and only one flight was changed to accomodate all of us but Viking Air refused to consider any other flights to accomodate our initial plan to travel together. We should be able to exhange tickets as the flights are the same but Viking Air has refused to consider that as a option. Very poor customer service and information to prospective guests.
John Farrell

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Viking River Cruises Failure to communicate; deceptive business practices

As many previous reviews have expressed my husband and I were lured in by romantic commercials and false promises of a "cruise" Viking knew they would not deliver. We contracted for an Elegant Elbe" cruise from Prague to Berlin from September 17, 2015 to October 2nd. The company did not inform us that no ships had sailed since late June due to low water on the Elbe until Sept 11th when we were already in Europe and could not change our plans. I guess we were lucky (?) because many of the passengers were not informed at all. We were housed on their boats (2) and fed but spent many hours on buses for our daily excursions. To ease our collective unhappiness we were offered $1, 000 vouchers for future Viking cruises. To echo another disgruntled customer, "most expensive bus trip we've ever taken." Not only is Viking deceitful, it is stupid not to care about the amount of negative advertising it is getting as there have been hundreds of us just this fall alone. We all have friends, relatives, coworkers, etc.

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don9999
, US
Nov 11, 2015 12:50 pm EST

Was initially quite upset when Viking cancelled out my booking for 2 on the Danube Waltz, a cruise to have taken place in Oct 2015. Viking claimed payment overdue but my written contract showed it wasn't due for another 7 months. Viking refunded 80% of my deposit, forcing me to file a claim w/my credit card company to get back the other 20% for the unfulfilled contract. Viking advised that I could re-book at a higher price or take a lesser cabin, which I refused to this typical bait & switch operation. Having already made my own flight arrangements, flights couldn't be changed w/out huge penalties, thus kept the dates and worked my own land tour that covered all the main sights and more. Land tour worked out great at a savings of $3, 500 vs going w/the cruise. Thank you Viking Cruises for canceling out on my booking - you'll never see me again!

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11:24 pm EDT
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Viking River Cruises Unfair travel credit

Viking cruises booking 2530994 berlin to prague 10 september 2015. My wife and I recently completed this 'cruise'. We could have and should have been given more notice of the low water problem, but overall we enjoyed our viking experience, although we paid far too much for the coach tour that we experienced. The notice received only just before we left advised we would each receive a aud1, 000 voucher for future travel. (our booking was through the australian office). My complaint is that the guests on board from the usa were advised that they would receive a usd1, 000 voucher (about aud1, 400). Our travel agent took it up with the viking australia and got nowhere. Was told that the credit is for 1,000 in the currency of booking. Not only is this grossly unfair, it is also incorrect. The uk guests were advised that they would receive the equivalent of usd1,000 in uk currency.

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Viking River Cruises
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Oct 27, 2015 7:16 pm EDT

Dear Mrs Bendall, we appreciate your feedback concerning your recent Viking Cruise. We strive to provide the best customer service and would very much like to discuss the issues your raise. Can you please contact our Customer Relations team in Australia directly on: CustomerRelationsAU@vikingcruises.com We look forward to hearing from you, Warm regards, Ruth Allaway, Customer Relations.

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Viking River Cruises Negative experience and lack of suitable compensation

My wife and I, along with friends, took a Viking Cruise on the Danube departing September 25th, 2015 from Nuremberg, Germany. It was planned to arrive in Budapest on October 1st. It did not. Our Viking Cruise was a total disappointment, with a significant under delivery in overall customer experience due to: 1) the excessive use of bus transportation with “claimed” low waters in the Danube, 2) Viking's lack of communication on this issue prior to our trip commencement and during its duration 3) a requirement to change ships (Viking Var/Tor) for the second half of the cruise, and 4) no completion of the trip in Budapest where we were promised an evening cruise to view this magnificent city by night. Viking well in advance of our departure knew of the low water levels. No option of canceling our trip was given. Here are the details. 1. We did not have a full and fulfilling River cruise, using bus transportation for the bulk of the trip to access towns and cities, including Passau, Melk and Budapest. Our cruise became the most expensive BUS trip we have ever experienced. The extent of our bus transportation reduced our time to experience these major cites to well below the quality that Viking committed to. One bus trip exceeded 4 hours. We even missed the first evening in Vienna and much more that was promised. 2. The extent of our river cruising on the Danube was approximately 90 minutes completing the Wachau Valley, disappointingly at the end of the day, in dark lighting. This was hardly the time to see this wonderful scenery, take great photos, and see the promised beauty of the rest of this leg of the river. This part of the cruise was promised to start at lunchtime. It did not. 3. Our trip was not completed. We did not finish our voyage with a promised evening River Cruise on the Danube in Budapest. Luckily, we had extended our trip, and purchased an evening cruise in Budapest with a local operator and experienced this magnificent city from the river, but incurred the additional cost. Viking could have figured out a way to deliver this end piece of the journey. We, as has many of our cruise colleagues have, informed Viking of our negative experiences with their Danube Viking Cruise, asking for refunds and credits. We have communicated via email to Joost Ouendag, VP Customer Relations, Jason Pashko, Head of North America, and Torstein Hagen, CEO of Viking. We have heard no replies after requesting for personal phone calls to better describe our experience. We have been left with Customer Relations Case Managers who have offered us a 25% credit on a future trip. Consistent with Viking's “divide and conquer” approach to customer complaints, they refuse requests for taking the issue to senior management, and have offered credits ranging from 20% to 35% on a future Viking Cruise for our cruise colleagues. This is ridiculous. Why would an organization the size of Viking offer differing compensation levels across customers on the same cruise, all experiencing the same shortfall in experience? How DISAPPOINTING!

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Viking River Cruises Missed half of tour due to broken ship/became seriously ill due to food poisoning

Trip to Southern France on Sept 8, 2015. Three days into trip ship's generators broke down and stuck on the bank for 4 days. Replacement tours offered were a 3 hour bus ride for a 45 minute tour of a town and then a 3 hour bus ride back. Sat on the boat for 3 days, program director provided no other options-guests to discuss local products, tours to local areas, etc. Requested additional tours--only at additional price. Hotel Manager insensitive--"We didn't do this on purpose!" Offered "voucher" minimal amount that must be used in one year. Lack of sensitivity, caring, compassion by Customer Service-gave company line and run around. All they are interested in is booking and making money. Severe Acute Food Poisoning: Third day became very ill from food poisoning-ate no other food than what was on the ship-could not have contacted contaminated food from any other source. Several other passengers also became ill. Lack of sanitary conditions in food prep.

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Viking River Cruises Company is deceitful at best

We just returned from a Grand European River Cruise from Amsterdam to Budapest. Since we had heard rumors about water levels being low and some itineraries were being changed we contacted Viking several times prior to our departure. Each time we were told that out itinerary was NOT affected by low water levels and that we could be assured that we would sail from Amsterdam to Budapest. We even called the day before boarding and were told that our ship (the Mimr) was docked and waiting for our arrival the next day. When we arrived at the dock our ship was not there but a sister ship (The Vili). This was the first sign of trouble. Upon questioning the cruise director we were assured again that even though this was a sister ship there was no change in the itinerary. However, halfway through the trip we were told that we would be changing ships and would be bussed to our new ship location. This entailed packing, losing a day of the trip on the transfer bus and then unpacking on a new ship. Then two days before we were to end the trip in Budapest we were told that the water level did not allow us to go on. We were docked alongside 4 other Viking boats in a run down town and dock and spent 3 1/2 hours on a bus to Budapest and back to spend the night just to have to do it all over again the next day to disembark the boat. We understand that Viking has not control over the water levels but they should be honest about it so we could have chosen to take advantage of our cancellation insurance if we so chose. The ships and crew members were very nice and as advertised, but because of the deception and lies we do not recommend using this cruise line. Unfortunately we will not be taking the ocean cruise we were planning to take with them because of this experience.

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Viking River Cruises Romantic danube or not!

We just returned from a much anticipated relaxing first River Cruise. We so looked forward to seeing the sights advertised by Viking not having to pack and unpack for a week. That didn't happen. The problem was low water in the Danube which caused us to miss many of the sights. No beautiful lit cities at night. No cruising into beautiful ports and having to change ships 3 days into cruise. We were not advised about the ship change until day before when they had to do this the previous 8 trips.After a total of 22 hours riding on busses in 8 days and very little free time (which was advertised) this trip was not so affectionately dubbed the "Romantic Autoban" by fellow cruisers. We had originally planned this trip for last April but were convinced by Viking sales that September would be better sailing. Wrong! Had we known we would have changed our date. (Trip insurance also)The staff was accommodating to a fault. They knew about the "deviation" but could not reply when asked about previous trips. Yeah, one day we got an extra free tour, a lunch and free wine/beer but it is our last Viking cruise. This was not a good value for the amount paid Viking. It is too bad that the highlight of the cruise was the three days prior we spent in Prague and the flight home. Very Disappointed! Feel cheated!

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disappointed2015
, GB
Oct 19, 2015 3:29 pm EDT

Agreed.Exactly the same for us, cruise start date 3rd Oct. 1 day before told of low water issues. Budapest to Nuremberg. Flew to Budapest sub standard lunch at "Emergency" rendezvous hotel Sofitel Hotel Budapest. Coached to up river port at Komarom to board Viking Njord along with 3 other Viking Ships including the Mimir sister ship. Coached back to Budapest next day for a coach and short walking tour and coached back. Missed out on the well advertised Romanic evening cruise under the lights of Budapest. Cruised the Danube, with stops, to Linz with a Viking drone filming our trip with the Mimir behind us. Informed river level low and so coached 3 hrs to Resengberg with an additional 2 hr stop at Passu. Disembarked from Njord before coach trip and cases etc sent to Regensburg where we boarded Viking Freya. Then cruised to Nuremberg with stops on the way. Summary out of the 830km of river we missed out on 335km, loss of 40% of cruise miles. .NOTE. Viking Mimir sister ship was seen in Regensberg as we left the. Dock! Buy off for inconvenience 1 free drinks evening and a free trip to a local opera (Viking production) in Vienna. Certainly not value for money.

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Viking River Cruises Ship change due to low water

We returned on September 21, 2015 from the Budapest, cruise, post Prague trip and were very disappointed that we had to change ships midway through the cruise down the Danube. Not only did we have to pack all of our belongings, but we were subjected to another 4 hour bus ride! When we asked for compensation, we were basically ignored! The thing that is so disconcerting is the fact that this cruise was so expensive and the company knew well in advance that we would have to change ships. Upon reading complaints from other travelers, the situation has been repeating itself over and over. Deceit and dishonesty-we certainly will not be recommending Viking to any of our friends, nor will we be taking another cruise on that line.

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Viking River Cruises Deceptive communications and deceit on water conditions

We booked the Romantic Danube Cruise that departed August 28, 2015 from Nuremburg scheduled to Budapest. Three days prior to departure we were told of a vessel change but were not told that it was because the water levels were low and the boat could not get upriver. We had paid $12000 for one of the seven suites with balcony. The room was great but we were repetitively lied to by the cruise director about river conditions and the implications for the trip. Other than the Industrial Canal we had three one hour cruises in daylight rather than the promoted river cruising on our upgraded balcony. The boat never cruised south of Regensburg. The trip to Passau was an all day bus trip there and back. We had to pack and change boats from Viking Var to the originally scheduled Viking Tor which we met at Melk after another four hour bus trip. The next day we were told now we would also not cruise to Budapest but be bused in from 2 hours outside town and back again which meant almost no time in Budapest and no vaunted nighttime cruise under the romantic lights of Budapest. Every day the trip briefing was more bus tours and no cruising. All the bus trips also meant meals in moderate bus tour restaurants rather than the boat dining room The actual trip was nothing like the marketing. We had booked our own pre/post trip in Munich and Prague and they were great. I would have been happy to defer the cruise to another year or a different part of Europe had we been informed. The real disgust was finding out that the boats had not been down river for over a month-this was not some sudden change-it was avarice and disregard for customer loyalty. This was a bus tour not a cruise.

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Dr. Schultz
, US
Oct 10, 2015 12:14 pm EDT
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I agree...I just returned 9/24/15 from the Romantic Danube Cruise which turned into a bus tour for half the trip.

Viking makes it IMPOSSIBLE to contact their executives. No email or contact information available. I wrote a letter asking for an adjustment or future trip voucher. I received notice they had received my complaint. I then received another notice that due to the large number of complaints received, I would be contacted in 7 to 10 days. To this date, I have received NO communication. I am very disappointed in Viking's lack of customer service or concern for their once loyal passengers. Shame on Viking River Cruises.

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Viking River Cruises Viking knew that the elbe cruise would not sail

Booking #2357172. We are requesting a refund. We depart from 8/25/2015 at 11:25am on our way to krakow, poland for the 1st leg of our supposedly leisurely vacation. At 2:25 pm 8/25/2105 I received an email from, senior mgr, cust relations, viking cruises informing us that it would be unlikely that our ship would be able to sail, the itinerary changes and that is we wish to cancel our trip to call customer relations. Well it's is a little hard to cancel when you when you are inflight over the atlantic ocean. We later found out that the ships had not sailed for several weeks. Viking knew about this! Plus the fact the viking didn't even give us any notice until we had already left the usa. Viking can say well your cruise didn't start 8/29/2015 so we gave you plenty of notice by sending you the email on 8/25. We had booked with viking krakow pre-cruisetour extension... So doesn't viking keep track of us.
I'd say the problem with all of this is with viking cooperate didn't want to lose any money on this failed excursion and all the other people dissatisfied with being stuck in dry dock. It all comes down to the money!
Our flight out of chicago was delayed by 2 hrs causing us to miss our connection in frankfurt. We arrived at the krakow airport late. No one from viking to meet and take us to our hotel, transfers included. We tried calling different 800#s so that we could get someone to help us, but the numbers either didn't work or it was after hours. We finally found a lady that and she would call our hotel for us and the hotel sent out a car to get us. We wasted 2 hrs in the krakow airport! Again where was our viking rep?
Once we got to prague, we were told by our viking program director, that someone from viking would come and talk to us about our options and what was going to be done to make this trip right. We were told this many times and no viking rep ever showed! Viking never intended to have anyone come talk to us.
We spent extra money to have a nice room with a view and a sliding door that opened out so that we could enjoy the cruise down the river. Instead we were stuck in dry dock looking at brick wall on the beyla and on the astrild a muddy bank.
Also because you couldn't sail we had to get up early in the morning to go on these bus tours we didn't pay for a bus trip of germany... That is not a leisurely vacation in my book. If we had been notified in a timely matter I would have cancelled this trip and rescheduled.
The $1000 voucher each to spent on next years cruise. This trip cost us $14000. We are retired and how long do you think it took us to save up for this trip so what makes you think that we can afford another one next year!

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Viking River Cruises Recent trip nurenburg to budapest

We just arrived home from our cruise on Viking, from Nuremburg to Budapest. I have not yet contacted Viking or our travel agent with our complaints, but will be doing so later this weekend.

Viking was well aware of water levels for all rivers this season. There were postings on their site but were somewhat vague. I had been checking all sites about water levels before we left on our trip. Our travel agent also checked and assured us there were no issues. When we were at the airport in Boston waiting for our flight to Germany we received a call from our travel agent stating Viking just informed them we would have to change ships midway through cruise. But, no major interruption to itineraries. Ok, not too concerned, changing ships is not to bad, if we get the complete cruise experience.

We arrive at Nuremberg, ship docks in industrial area, ugly scenery. Ok, no worries. Tour of this area ok, ship staff ok. We start sailing, enjoyed sail to next port... this is when things got lousy. Had to start bus trip to and from ship, missed much of time we should have had in Passau. Ended up on bus for many hours to get to and from land tours. When we were docked we were "doubled" docked meaning a ship was next to us so our balcony view, which we paid extra for was the stateroom of the ship next to us. I felt like we were living in a cave.

When we approached Budapest we could not go into dock at Budapest, so had to dock an hour and a half away by bus, six hours cruise time. Saw hardly anything of Budapest, we were going to stay a few extra days to tour on our own but the cruise took the energy out of us, and we are young! We have traveled all over the world on our own, and realize one of our issues is we are not group travel people.

The food was ok, not superior. Staff was good, I would not want their job, especially when you have a ship of unhappy people.

One other issue, if you want a trip to meet people from other parts of the world this is not what you get. Almost 100% from northern America, which is fine, but not unique.

We understand Viking cannot control water levels or mother nature, but they can control notifying customers in a timely manner and giving options for later sailings. If we were aware of all the time spent on a bus and missing time spent in cities we would have rebooked for next year.

I would not recommend Viking. I feel like we wasted a lot of money. We could have had an exceptional trip in 5 star hotel's if we did a train or driving tour on our own.

Happy to be home!

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Viking River Cruises Viking knows that it can't cruise on elbe river due to low water

Avoid Viking River Cruises. Failed to notify customers that its ships can cruise on the Elbe River.
Last year I booked a trip with Viking from Berlin to Prague for September 26. I selected Viking because of its advertising and supposed reputation.
Today, I was exploring their site and discovered a "change in itinerary" for our trip next week. The change is that their ships are docked and cannot travel on the Elbe River due to low water. The "river cruise" would have consisted of staying in a small floating hotel tied to a dock and bus trips across East Germany and the Czech Republic.
I was very disappointed that we were not advised of the water levels earlier in the summer when the problem first arose. Now that I have looked into it, it appears that the condition has existed all summer and Viking has not "cruised" on the Elbe River for a long time.
Viking "claims" that it had previously sent me a notification of the change in itinerary. That is simply false. However, I did get such a notification by email after I cancelled the trip.
A responsible company concerned with maintaining good customer relationships would have warned its customers of the expected difficulties at a time that would have allowed them to make other travel plans.
I am supposed to get a full refund but that doesn't compensate for ruining our long-planned vacation.

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Viking River Cruises Elegant elbe

First I would like to tell you how disappointed we are with this. It started out that we did not receive your email on this until we were over the atlantic on our way to kraków. Second our flight was late leaving chicago due to mechanical problems so when we arrived in frankfurt we had missed our connecting flight. We called our travel insurance company who in turn told us to get in touch with viking. I attempted to contact viking, but it was 10 am in frankfurt so viking was not open yet. Third, when we finally arrived in kraków, no one from viking was there to transfer us. 2 hours later and several phone calls, someone finally came. Fourth, I contacted my travel agent in the states and she informed me that we were still sailing.. We did not sign up for land tour! Getting up and needing to have luggage out by 730, and on a bus by 8 is not a relaxing trip. This is not a relaxing trip. It has been stressful. If given the chance and time, we would have cancelled this trip, but since we were not notified in a timely manner, we were obligated to stay. Now you are offering a 1, 000 voucher on another cruise. This is unacceptable. We feel that since this has been going on for 6 weeks, a refund is in order. You have us pay for our trip 6 months before departing, I feel that you are obligated to give us more notice than days before we depart, especially since we added onto our trip months before we left. Please do not tell me that you wait until a few days in case the river goes back up. We all know that it would take days even weeks for this to happen. Now since we have changed ships, we are stuck in the middle of no where cannot walk into town, as it is 30 minutes walk! Stuck on a ship that is sitting on a smelly river until our motor coach comes to take us on the land tour.

We were informed that someone would be contacting us when we got home. We were also informed when we got to prague that a representative from viking would be at our welcoming meeting to visit with the people who were upset. No one from viking showed up except our program director. We have been home for 2 days and no one has bothered to call. This is also unacceptable. If I do not hear anything soon, I will be calling them! This was a joke of a vacation. We each spent $13, 944 plus (now tipping two boats staffs and bus drivers and tour directors) for a trip that was suppose to be a trip of a lifetime. I would have rather been on a land tour bus. This way we would have seen different parts of each country (and only would have to tip 2 people). But no, we were stuck on a dry docked hotel with a view of a cement wall at dresdan and a mud bank at wittenberg. Then with viking offering a $1, 000 voucher each. That is a slap in the face. I have to scrape and save for 2 years for a vacation like this. The land tours that they did do were all reptative. I could take a test on martin luther and ace it. There was also no time for shopping for souvieners. They did give us an opportunity on saturday in wittenberg from 3-430 pm to take us into the market, only problem with this is that the majority of the shops close at 2! The brochures that they print are very misleading, stating you have free time at the ports to do whatever you like. Bs! Maybe if we sailed this would have been true, but we were stuck at 2 ports, not several different ports. I am also upset that we had to pay extra to have viking change our flights, due to them not ticketing us for europe in a timely manner. You at least had us booked from des moines to chicago and back. If and when the contact us - or us contacting them, I will be asking for a monetary refund. This had been going on for 6 weeks, the boats had been drydocked since july, trying to move once and almost getting stuck. You can't tell us we are the only ones that are upset about this. I know of at least 90% of the passengers on the boat are just as upset if not more. It is not like the elbe dried up on our way to krakow. Even if it had started to rain the middle of the following week before we got there, it still would not have sailed.

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Viking River Cruises Food poisoning

ALERT! Before you go on a river cruise with Viking, hear my story.
Rhine river cruise from Amsterdam to Basel. Aug. 11th to Aug 18th on the Viking boat Hlin. My wife and I (and reportedly half the boat) got sick on Aug. 13th. We were both throwing up and I had diarrhea. My wife started to slowly get better after a few days but I didn't. I was in my cabin for the rest of the trip. I had cold shakes, but my body was hot. I started to hic cup with stomach acid coming up with every hic cup at 4 second intervals. My throat was burning along with my whole stomach. For 5 days I managed to eat a few crackers and drank a lot of water to try and relieve the stomach acid that was coming up. The Captain told everyone that there was an intestinal bug that was going around that their final report stated only lasted 24 hours. I got home and saw my doctor ( Aug.20th) and had blood work done. It showed that I had an internal infection caused by food poisoning. It has taken two rounds of antibiotics for two weeks to clear up this infection. Viking is taking no responsibility for the illness of their passengers. They are standing behind (with no doctor aboard) the Captains report of a 24 hour intestinal bug with only 5 percent of the boat getting sick.

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pawhat
, US
Jan 06, 2016 5:55 pm EST

Same sickness problem on my tour of Romantic Danube 11-14-2015 to 11-21-2015. I will never travel on Viking again. This was my 5th cruise, first river cruise. The problems clearly come from management. I would not recommend cruising with Viking.

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Dr. R Klein
, US
Oct 15, 2015 12:52 pm EDT
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Agree-severe, acute food poisoning -happened to us on our tour with Viking to Southern France on 9-9-15. River boat: Viking Heimdal

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Viking River Cruises Romantic cruise on danube

I ordered a bottle of champagne for my 40th wedding anniversary and got a glass of lemonade instead! Our 'Romantic Cruise on the Danube' was a boring series of bus rides (as much as 3 and 5 hours a day) to look at another medieval ruin or church. Australians call this an ABC tour - another bloody church. I wanted to sail the Danube and get a view of Europe I had never seen without packing and unpacking for a week. In 6 nights I had to pack and unpack twice during the trip. It was also 92-95° the first four days, but I'm not blaming anyone but 'global heating' as my German guide called it.

But none of the above is my complaint. I bought trip insurance so I could canceled at any time for any reason - I would get full credit for a cruise in the future. Had I known the cruise would be replaced with a bus tour (we were on the water between two of six stops with one evening of viewing the countryside), I would have canceled. But Viking's website said there were "no alterations of our sailing". The day I got home they removed those words from their website. This had been going on for about two months. There were at least 10 Viking longboats stuck between Regensburg and Vienna so passengers would get bussed from one boat to a stuck boat, float for a day then get bussed to a hotel in Budapest (in our case). This was a simple case of fraud. They lied so I would take the trip despite the fact it would never turn out good.

This is a simple case of corporate fraud due to greed. Everyone in Europe during the trip bent over backwards to turn our lemons into lemonade and they did a reasonable job given the circumstances. But I paid for champagne and it was an expensive bottle at that!

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JE53
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Sep 07, 2015 5:40 pm EDT
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I just returned from the same itinerary on the Danube and had the exact same experience...the cruising part ended at Passau, Followed by 5 hours worth of bus travel to and from Regensbetg the next day and SEVEN hours for Nuremberg the day after that. The final insult was having to get up the last morning for another marathon bus ride into Nuremberg Airport. Because of delays caused by the endless bus rides, tours were abridged and tour guides surly. Half day trips were turned to full day trips, again because of the endless bus rides, and substitute restaurant meals were cheap and inedible. The most frustrating aspect is that Viking was fully aware this was going to happen and misled us. All of their advertising focuses on the cruising aspect, all of which came to a sudden end in Passau, three days before the end of the so-called cruise. Thus far, my request for compensation have gone unacknowledged. I have advised Viking that I want a partial refund and NOT a discount on a future "cruise". I do not want to deal with a company whose ethics are questionable. I did not pay tens of thousands of dollars for a third rate bus tour of Europe. Avoid this company like the plague.

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Viking River Cruises We paid lots of money

We went for our anniversary July 2015 on a Viking Elbe cruise : Berlin to Prague.
THE GOOD: Boats are impeccable.Staff and food above reproach.

THE BAD: Viking convinced us to splurge for room with balcony, and also to pay extra for room away from engine.Well the water level on Elbe was low, and the " cruise" ended-up being a stay on a nice houseboat with frequent bus tour.
Boat could not move and we paid lots of money for a bus tour of East Germany

THE AWFUL, HORRIBLE AND Terrible: we found from boat staff, that no sailing had occurred in 3 weeks because of the low water levels, and therefore Viking knew about it 3 weeks before cruise departure.
They did NOT inform us till the evening before airplane departure, and it was too late for us to cancel and to get reimbursed from the insurance company[ insurance purchased through Viking !]

THE WORSE : Viking customer service basically laughed at us for asking for a partial refund.
Then a " senior" customer service rep called to offer a paltry $1000 voucher on a future cruise.
That would not ever cover the extra we paid for a room away from an engine that never fired.

These people are unprofessional, and basically it ended being a scam.

NEVER EVER GO ON VIKING: CROOKS AND THIEVES

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Tammy Deviney
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Sep 17, 2015 1:45 pm EDT
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I agree with Reviewer 14620. Same thing happened to us ONLY we were flying to Krakow, Poland and got the email when we arrived in Frankfurt. Attempted to contact my travel Insurance people, they informed me that we needed to talk with Viking Directly. Tried to call them, but they have bankers hours only working Mon-Fri [protected] PST. Well, it was 10 am in Franfurt so of course they are not open. Viking's 10 days are up on Sept. 18 to get in touch with me, after that, I am sure the Ca. Attn. Generals Office, Ca. Consumer Protection, Ca. BBB along Ia. Attn Generals Office and Ia. Consumer Protection, Ia. BBB will be getting an ear full. $1, 000 voucher per person is a slap in the face. Especially since they have your money for over 9 months before you sail (or don't sail). We still have the emails that they sent us and the time that they were sent. Sent on the day we left at 1425 in the afternoon, when our flight left at 1130 in the morning. Convenient for Viking. Check out Avalon's website, they know how to take care of their passengers...

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Viking River Cruises Elegant elbe cruise in july 2015

In March 2014 we booked an "Elegant Elbe" Cruise starting July 4. On July 2 after we had arrived in Prague
we received an e-mail telling us about the low river and that our itinerary would be altered. This was a little late and I cannot believe that they did not know about that river until that time. (Rivers do not go up and down that quickly). This meant that we would be moved from one boat to another. This of course was another "pack up and unpack" deal.

All they have offered us is a $1000 voucher for each of us toward another cruise. Not sure that is going to happen as we are 78 and 80. Keep in mind that when we booked all we received was the 2 for 1 deal which really isn't a deal. Especially not now when I see what they are offering--Buy one, get one free plus $2000 toward air fare. We even paid extra so that we could have a veranda room to sit out on while we were cruising. It really wasn't worth sitting out and looking at the rock wall.

We would not have payed $12, 000 (-$1200 for insurance) for a bus tour. I think we are entitled to a larger sum than a $1000 voucher.

Please let me know if you need any other information.

Thank you,
Tom & Nancy Doherty

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Viking River Cruises In-depth Review

Header 1: Overview of Viking River Cruises

Viking River Cruises is a renowned cruise line that offers unforgettable journeys along some of the world's most iconic rivers. With a focus on cultural immersion and personalized experiences, Viking River Cruises is a top choice for travelers seeking a unique and enriching vacation.

Header 2: Destinations and Itineraries

Viking River Cruises offers a wide range of destinations and itineraries, allowing travelers to explore Europe, Asia, Egypt, and Russia. From the romantic Rhine River to the majestic Mekong River, each itinerary is carefully crafted to showcase the best of the region, with expertly guided shore excursions and immersive cultural experiences.

Header 3: Onboard Experience

The onboard experience with Viking River Cruises is nothing short of exceptional. The ships are elegantly designed, with spacious and comfortable cabins that offer stunning views of the surrounding landscapes. The atmosphere is relaxed and intimate, creating a sense of community among fellow travelers.

Header 4: Accommodations and Amenities

Viking River Cruises provides luxurious accommodations that are thoughtfully designed to ensure comfort and relaxation. From cozy staterooms to spacious suites, each cabin is equipped with modern amenities and offers a serene retreat after a day of exploration. The ships also feature a range of amenities, including lounges, libraries, and sun decks, providing ample space for relaxation and socializing.

Header 5: Dining Options

The dining options on Viking River Cruises are a highlight of the journey. Guests can indulge in delicious cuisine inspired by the destinations visited, with a focus on fresh, locally sourced ingredients. From gourmet multi-course meals to casual al fresco dining, there is something to satisfy every palate.

Header 6: Entertainment and Activities

Viking River Cruises offers a variety of entertainment and activities to enhance the onboard experience. From informative lectures and cultural performances to cooking demonstrations and wine tastings, there is always something engaging and enriching to participate in.

Header 7: Service and Staff

The service and staff on Viking River Cruises are consistently praised for their professionalism, attentiveness, and friendliness. From the moment guests step onboard, they are greeted with warm smiles and a genuine desire to ensure a memorable and enjoyable experience.

Header 8: Pricing and Value for Money

Viking River Cruises offers excellent value for money, with transparent pricing and inclusions that make budgeting for a cruise vacation hassle-free. The all-inclusive nature of the cruises, including meals, shore excursions, and Wi-Fi, ensures that guests can relax and enjoy their journey without worrying about additional costs.

Header 9: Customer Reviews and Satisfaction

Customer reviews of Viking River Cruises are overwhelmingly positive, with many guests praising the exceptional service, immersive itineraries, and luxurious accommodations. The high level of customer satisfaction is a testament to the cruise line's commitment to providing unforgettable experiences.

Header 10: Safety and Security Measures

Viking River Cruises prioritizes the safety and security of its guests. The ships are equipped with state-of-the-art navigation systems and safety features, and the crew undergoes rigorous training to ensure the well-being of passengers. Additionally, the cruise line closely monitors travel advisories and takes necessary precautions to ensure a safe and enjoyable journey.

Header 11: Environmental Responsibility

Viking River Cruises is dedicated to environmental responsibility and sustainability. The cruise line has implemented various initiatives to minimize its environmental impact, including energy-efficient technologies, waste reduction programs, and partnerships with local communities to support conservation efforts.

Header 12: Booking Process and Customer Support

The booking process with Viking River Cruises is seamless and user-friendly. The cruise line's website provides detailed information about itineraries, accommodations, and pricing, making it easy for travelers to find the perfect cruise. Additionally, the customer support team is readily available to assist with any inquiries or concerns.

Header 13: Additional Services and Packages

Viking River Cruises offers a range of additional services and packages to enhance the cruise experience. From pre and post-cruise extensions to special celebrations and themed cruises, guests can customize their journey to suit their preferences and interests.

Header 14: Accessibility and Special Needs

Viking River Cruises strives to accommodate guests with special needs and disabilities. The ships are designed to be accessible, with wheelchair-friendly cabins and public areas. The crew is trained to provide assistance and support to guests with mobility challenges, ensuring a comfortable and inclusive experience for all.

Header 15: Pros and Cons of Viking River Cruises

Pros: Immersive itineraries, luxurious accommodations, exceptional service, all-inclusive pricing, cultural enrichment activities.

Cons: Limited onboard entertainment options, potential for crowded shore excursions.

Header 16: Comparison with Competitors

Viking River Cruises stands out from its competitors with its focus on cultural immersion, personalized experiences, and exceptional service. While other cruise lines may offer similar itineraries, Viking River Cruises sets itself apart with its attention to detail and commitment to creating unforgettable journeys.

Header 17: Recommendations and Conclusion

Viking River Cruises is highly recommended for travelers seeking a unique and enriching cruise experience. With its immersive itineraries, luxurious accommodations, and exceptional service, Viking River Cruises offers a truly unforgettable journey along some of the world's most iconic rivers. Whether exploring Europe, Asia, Egypt, or Russia, guests are guaranteed to create lifelong memories and return home with a deeper appreciation for the destinations visited.

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