Victoria's Secret
reviews and complaints

I have purchased a far share from this store. But I always have a problem with there bras. With in a week of having them the wire pops out and is stabbing me. I do not ever put them in the washer machine nor do I ever put them in the dryer. I soak them and the rinse and hang dry. And I get told that there is nothing thy can do about it.

I like the complaint I just read on this site, signed up for Identity protect through Victoria's Secret. Never received the information. Called and was told I could get the information and print out the form for the $20 gift card on myidpro.com I can't get this website to come up. Called the company back at [protected] and told them I just read a complaint online stating there was no website and that i also couldn't get it to come up. And these people want to protect my identity. This is a scam shame on Victoria's secret and new york & company for not investigating the service before they try and peddle it. They asked me if I was typing in the right address and I said yes. Gee I've been typing in websites for ever and this one is the only one I can't find. Can we say Scam.

Ads displayed in the windows a each Victoria's Secret store portray unrealistically skinny women barely dressed in underwear that they are literally falling out of in every way. The only thing keeping this from being pornography is that there is no pubic hair showing. It is disgusting and unrealistic.

So I placed an order online 2 weeks ago and paid extra shipping so i could get my bikinis on time. I have been waiting 2 weeks and nothing arrive, received no email and no phone call that there was a problem with the order. I had to call to see what was wrong and they said they needed to verify some information on my credit call, and all of this time they have had my things on hold. The first lady said they did send an email, which they didn't, and called again and the second lady said that they did not send one, how was i suppose to know that there was a problem with my order if they never contacted me. And they obviously did not return the 20 dollars I paid for the express shipping. Worst customer service ever.

I experienced very rude customer service from victoria's secret and I am writing to advise I will be contacting my attorney Monday morning because I believe I was spoken to very rudely and the store manager touched my arm twice and she treated me as if I was a shoplifter but my main problem with this all is that the lady touched me I will never go into that store again and the lady is lucky I didnt punch her in the face for touching me I dont feel like any employees and especiaslly not a manager should have any rights to touch a customer and treat ANYONE with the disrespect like I was this evening! So since this lady wanted to treat me the way that she did and touch me she and the company will be hearing from my lawyer very soon... thank u

I was put on hold for over 5 minutes without ever being asked what I needed first. I eventually gave up and called back. They put me on hold again of course. I know its the holidays and all, but that is no reason to but snotty on the phone. You would think it would be the season to be of "good cheer" and all? You "would think"! I asked for a manager to help me after the cold shoulder, and even the manager seemed a little "huffy". After asking if they had an item or two I was looking for and it appeared that they didn't carry I eventually gave up. I told them thank you for checking and to have a good night. The manager hung up on me before I even finished talking. You know, these girls are so rude! I think they need a class in customer service. If they want to work with the public, they need to learn how to deal and talk with the public if you ask me. That is what they are getting paid for after all! There are plenty of good people looking for jobs that would not take "their" job for granite and treat people much better, I'm sure!

Placed an order to Victoria Secret, received the merchandise and decided to return the products. The return information indicated that I was to return the products to Mississauga, Ontario. The products were received and a signature was obtained on November 14 2012 at Victoria Secret Mississauga. I expected a refund and have called the company twice only to receive an inadequate response, being told that even though the products were received in Mississauga they cannot refund me until my three little items are returned to Columbus, Ohio. The customer service in the US had me on hold for over half an hour while a supervisor tried to find my order and then I was told that Canada Post did not deliver my item, when I have a signature from Victoria Secret staff in Mississauga from Canada Post. I cannot understand in the age of technology as we know it, that it takes 15 days to have a refund to my credit card. They had no problem charging me for the product within 15 minutes of purchase, why cannot I not have the same service on a refund?

I have worked for Victoria's Secret long enough to observe that the managers do NOT treat all employees equally and do NOT listen to what the employees have to say, nor do they care about their employees safety. On numerous occasions I and other girls have had to walk out late at night by ourselves yet they want us to feel "safe". I've overheard managers gossiping and criticizing both customers and employees. The store manager Monica is the worst. Every couple hours we are supposed to make a certain amount of money but Monica treats every customer as just a sale and she openly says it in front of customers. I refuse to shop at my own store just because it horrifies me. I've also repeatedly asked the manager to schedule me for certain days to fit my school schedule but they ignore it and keep scheduling me when they know I cannot work that day so because of that now they have cut my hours down to one or two days a week when they know I have a family to support. It's ridiculous. These people do NOT care about their employees or customers just their money. It's a shame, I thought this company would be above that, sadly I was wrong.

! I’d strongly discourage anyone from buying online from this company. They are complete SCAM artists. I’ve honestly had no problems shopping in the store BUT my online experiences have been pure HELL! The first time I placed an order, I received a couple of body creams and a shower gel that were not to my liking, so I packed the items up along with the original receipt and headed to the store for an exchange. None of the items were used - I only wanted to exchange them for the same products, different fragrances. After getting to the counter with my new selection and items to return, I was shocked to find out their return policy. They wouldn’t refund the items at the register and stated that they had to return (mail) the items back to their “Corporate” office which would then prompt a credit on my Mastercard. He said that it would take 7-10 business days to see the credit. He kindly explained that although I wouldn’t receive a refund in the store, I could still purchase the “new” items that were in my hand. I started to do just that until I realized the items were at a HIGHER price in the store, than the returned items! WTH? I declined but went ahead and returned the 3 items and left the store with a “return” receipt and UPS tracking receipt. The UPS tracker stated that their “Corporate” office had received my return 2 days after I took it to the store but I went ahead and waited 10 business days before contacting them. Needless to say, after several inquiries and much frustration regarding the status of my return, they finally credited my Mastercard after 45 days!
My next purchase was on a humble, not thinking they’d screw me again. This time, I placed an order for several items. When my shipment arrived, I noticed that 3 of the items that I ordered were missing and 3 items that I hadn’t ordered was in the box. Thinking I’d made a mistake, I pulled up my original order online to verify. Sure enough, they botched up my order. I immediately called them. The CS rep tried to make me think I ordered the wrong items, although I was reading my order to her as I looked at it on my cell phone. We went back and forth then she rudely stated that “a phone is NOT a computer”. Anyway, she was more than happy to send out the “missing” items and urged me to return the erroneous items within 30 days so that I wouldn’t be charged. I packed up the items along with the receipt and returned them to the store the very next day. Again, receiving a return receipt and UPS tracking receipt. A week or so later, they shipped the missing items to me, credited the 3 erroneous items at the sale price but reCHARGED me for reshipped items at a HIGHER price! Not only that, they also added shipping charges! I was furious. After calling them, they apologized with a lame excuse and agreed to crediting my card. A month and a ½ later, they charged me AGAIN for the re-shipped items. When I called, she stated that they charged me because they hadn’t received the other items back. (I explained that the items WERE returned to the store the day after I received them!) After holding while she researched, she stated that they had received the items but didn’t know why I was charged again. After a few days, my credit showed up. A couple weeks later, they charged my Mastercard 2 more times! When I called, they claimed they didn’t know why the charges kept showing up. She stated that I needed to speak to the “Editing Dept.” since they’re the ones responsible for the charges, but since they close at 4:30 I had to call back the next day! The next day, after explaining my issue and giving my Mastercard # for the 50th time, they promised to credit my card for the 2 charges. I will be notifying Mastercard to cancel my card due to the unauthorized charges and warn them about this shady ### company. VS can’t get another nickel from me!

I am appalled at the Victoria's secret commercials on tv! They are provocative and inappropriate for daytime viewing! I have a 2 and 4 year old and am very upset that this is on! What are they setting my children's generation up for? How do you block it or get rid of it? It is on my local channels!

I hate victoria's secret!
My mother-in-law sent me some apparel from vs for my birthday. I sent them back for exchange. I neatly typed my new merchandise on word to send with their receipt. They actually credited back my gift givers credit card instead. So I get no gift this year or call my gift giver to explain what happened which will just hurt her feelings. No apologies from vs. No compensation for their f*ck-up. I wrote them to cancel my account and delete me from their mailing list. I doubt they will do it or even respond.

Recently I contacted victorias secret about a charge that was not right and i spoke to estel or estela from collections... she was horrible! she actually is the first representative to yell at me! She put me down by saying that it was not her problem that I did not understand what she was saying. I can go on and on about her rudeness... since when can you yell at a client who has always paid your bill and calls to make a legitimate concern. very rude. I am dissapointed that Victoria secret would allow such behaviour. wow..

PROS: I mean, they've got a user-friendly site, I like the product -- who doesn't own something from vickys?

CONS: The shipping and handling is just WRONG. PLAIN WRONG. The other day, I put a bunch of bathing suits into my basket and one dress. The shipping and handling charges came out to about $22 ! In what world does it cost THAT MUCH to ship domestically to NY--GROUND SHIPPING no less! There were absolutely NO bulk items (like overcoats, boots, handbags or any others) that could possibly have contributed to an astronomical charge as that.

I decided to forego $200 worth of bathing suits and took my business to another site.

Victorias Secret Stores Inc agreed settle to a class-action lawsuit for unpaid overtime. My claim against company covered same period of [protected]. Victorias Secret refuses to pay the $10200 now owed me. Department of Labor refuses to help and State of Texas is so corrupt that no business can be sued in this state for any reason.

Stopped by to purchase a bra. I know my size since I had brought one there a month ago. This young girl said what did I need and I told her I was looking for a 42DD bra but that I didn't know what section it was located. This person started telling me that they didn't carry my size and I should leave the store. I was puzzled. I asked her to call the manager and she claimed to the the manager on staff. Her name was Arlene according to her name tag. I told her she had no right talking to me in such a bad manner way. She perceeded to tell me that I was too big for the store and that they didn't carry my size. Again I was very shock with what she was telling me, considering that I had purchased a bra there about a month ago. Some of the customers started to stare at me so I felt embarrased so I left and went to Lane Bryan and got a bra there. I will shop at Lane Bryan more often. However, this young girl Arlene had a real bad attitude and I should really talk to a lawyer about discrimination. I do own a Victoria Secret bra. She didn't even bother taking my measurements she said I was too big! Should I talk to a lawyer?

I purchased from VS City place WPB today and was asked if I wanted to get a free VS Rewards Card, I would receive coupons in the mail, $10 off a $60 purchase and freebies on my birthday, its totally free said the associate and takes just minutes, Ok I said "BUYER BEWARE" at no time did she say the words "CREDIT CARD", what she was actually having me do was apply for credit, I was soo fuming mad! I was duped into applying for a credit card, I am going to write the corp office and let them know how this associate is wording it so that unsuspecting consumers unwittingly apply for credit. I complained to her manager who was totally backing her up of course, however I heard her giving this same speal to others, im sure she is on some type of incentive, but this ding on my credit could prevent me from getting my much needed refi on my house :( bad business VS

There isn't much for men to wear in Victoria's Secret, but some of their underwear works well for guys IMHO. At any rate, Whenever I shop VS, I always see lots of other guys in there too, some helping their girlfriends / wives shop, some alone. I never see them shopping with their buddies. Go figure. My complaint, is that with so many guys shopping VS, shouldn't they have a men's Dressing room? I'd feel really dumb standing in line with a bunch of women holding a bunch of Women's underwear, Yet they'd make us do it.
Victoria's Secret should have a separate Dressing room for Men.

A few months ago I went into a Victoria's Secret store. I was specifically going to buy five pairs of underwear for $25 as a part of a deal in their PINK collection. When I got up to the counter to pay for my underwear I noticed one of the panties had something on it. There was a large blood stain on the inside of the underwear. I showed the salesperson and she just told me to pick out another pair, like it was not a big deal. To say I was disgusted is an understatement. It is foul and unbelievable that they would have dirty underwear, especially with blood, for sale.

Whatever or whoever is making the bras and panties these days are slacking. Years ago I could buy a bra and with care it would last a couple years so I wouldnt mind paying a mint for them, but now its a totally different story the stuff falls apart no matter how gentle you are with it. I recently bought panties at 10 a piece and the first time i wore them there was a hole in the seam and a bra I have was only wore 4 times before the wire started poking through. The new sweat pants are a joke they are almost 50.00 and the fabric is so thin and cheap feeling I would be afraid a hole would rip within the first wear. Ive spent alot of money over the years but not anymore, and the sad thing is they have so many customers no matter how much you complain nothing will get done about it. So thank you Victoria Secret for making me feel ripped off everytime Ive shopped there, and by the way Im looking for a new place to spend my money do you have any suggestions?