Victoria's Secret
reviews and complaints

I went to return some sweat bottoms I received from my aunt for Christmas. Fortunately, she always includes the receipts with gifts just in case they don't fit. So I hand the receipt to the clerk at VS/Palmdale CA mall and he tells me I need an id to return. Well I'm a teen with absolutely no id except a school id which he says is unacceptable. I ask what kind of id could I have if I don't drive he says a passport! Really a passport, I always go mall shopping with a passport. These clothes are marketed to teens and we definitely buy them but we can't return them! I end up getting my mom and now they want her id and she doesn't even shop here! Even with a receipt I can't get my money back so in the end I tell them to return the money to my aunts debit card. When my aunt gave this to me for Xmas I don't think she imagined that I would get nothing out of it! Ridiculous that their average customers they market to are teen girls and yet we cannot make a return! I hope other people realize it doesn't matter whether or not you have a receipt they treat you awful. I ended up getting nothing from my aunt for Xmas thanks VS/PINK!

I decided to buy some goodies from Victoria's Secret for my trip. But I couldn't buy anything for myself, because they don't have any items above size 3! They only have products for skinny girls. So, if you are size 0 you can find there something pretty. Well, I came to the store, but those skinny salesgirls were ignoring me. I looked everywhere for my size, but didn't find anything, so I asked for help. But those hasty little girls just giggled at me. And then I was rudely told „Sorry, lady, but Victoria's Secret does not have anything for women your size”! They giggled again and went away. At the end I finally found a nice looking bra and went to the counter. But I got the same attitude there. But they finally found my size. Then took out my Prada wallet, her attitude changed immediately! I Then I told her that I've changed my mind and I'll better go somewhere else where I can find products for „Women my size!”. made sure she rang it up, and did everything...then I told her I changed my mind and was going somewhere that caters to " women my size!". Horrible attitude! I was really shocked!

I was being fitted and was wanted my step mother and my father to make sure it was correct on me, the next thing I know my dad was being told to leave the store because a lady was uncomfortable. The lady said if he didn't leave the fitting room he would be kicked out of the store, and a few seconds later he got told to leave. I sadly did not get anything from this store and I feel vary disrespected.

Having gone on the VS website, I saw that if you ordered a credit card through them you'd receive a $15 coupon. So I thought this was a great deal so I ordered the credit card and was told I'd get the $15 coupon in the mail with my card.
When I received the card there was no coupon, so I called VS and stated this. They told me that the coupon came separately and that it would arrive at a different date. So I waited for it to arrive.
When it still had not arrived I contacted VS again and stated this, they then told me that it should have come in the original envelope and I needed to phone in to credit card services.
I did this and they told me they "are not allowed to re-send these coupons but they'll send me a $10 gift card." While I appreciate the fact that they are sending a $10 gift card it is 1. not the same as the original value promised and 2. The $15 coupon was the ONLY reason I signed up in the first place.

I recently had a baby and as you know, your body is different afterwards. Also, it is hard to try hints on in the stir for size. Often I will buy things but try them on at home. If they don't work, I'll return them but have saved the department store the stress of a crying baby in the fitting room. Yesterday I went to Victoria Secret to return a lingerie set that I had purchased in a prior different color and was now on sale. I knew the fit would work, but unfortunately didn't try it on because I had the baby with me. When I got home, I realized I didn't like the color on my skin tone. I promptly returned the set with receipt to the store. The store denied my return. They said I had done too many of them. I inquired because I always have a receipt. It's hard to know if something will work or not but I always have my receipt if it doesn't, and tags attached. They said they use a company to determine the returns and they denied my return and refused to do it(this was the manager). Same response received with pushing off their explanation on the return that was denied by a third party company they hired when I asked for help online.
I frequently shop at Victoria Secret to the point where they just recently sent me a $90 reward card in the mail. They will no longer receive any further business. Sadly, I used to joke how VS was my second home. They have made a situation that could've easily been resolved, wrong!

New line sport bra zipper deceive - zip head came off zipper - tried to exchange it and mgr at west Edmonton mall says must have receipt that they don't do life time warranty - it is their new line n currently in stock in store - she need to know how much paid well not asking for refund only exchange - the outgoing bra much be attached to a purchase - can I get customer service num - sure but make sure u tell them u r Canadian because different rules apply for American customers vs Canadian customers - if American they don't need receipt n cs will tell them to go to store n get exchange - why is there a difference in the way u treat your customers - oh mgr can't answer that is higher up the line - felt like 2nd class customer - they won't stand by quality of product so disappointing

Date : January 17 2015
Hello, first off i would like to say I am a frequent shopper at my local V.S. store, online as well. But today was not satisfactory at all. The manager of this particular store which I have included the address and phone number, the manager currently as of January 17 2015, belittled me and my daughter so badly. I never take the time to write complaints and dislike to, but I feel I have to for the sake of others. She harassed us about our time in store. I went outside twice to smoke a cigarette because my daughter likes to take her time and pick out exactly what she wants. The manager then rudely told me in a very sarcastic way "every time you go outside, we lose money", I asked her what do you mean and she looked at me like I was dumb. She shook her head and said "never mind", as if i was ignorant. All the other workers in the store looked down on us like we were trash, except Barbara, the most normal human being there. After telling Barbara who I was, the manager went in the back and stayed there awhile. I am a business man but would prefer to remain anonymous. When the manager found out who I was, she came out and treated us so kindly, like we were the best... I truly felt demoralized and judged on my appearance. I would like to say she should be replaced by someone more of the nature of a good nice human being. Thank you for your time.

The Email I sent:
I am beyond dissatisfied with my Victoria’s Secret interactions as of late. Firstly, I ordered a Kiss of Cashmere Double V-neck Tunic Sweater on December 7th and received a confirmation email shortly thereafter. I did not get a tracking email for about a week, however, I had received an email ASSURING me I would get my package before CHRISTMAS. When I finally got the tracking email there were no updates, it only said shipped from Ohio which I know is where your headquarters are. I waited and got another email saying there was a delay but not to worry I would get my package on time. Finally, I then got an email saying my money was refunded. Christmas is in fact ruined for myself as I really wanted this item, I hope you guys are extremely satisfied. I have spent thousands of dollars at Victoria’s Secret and I will never purchase anything again. I can’t help but feel totally discriminated against. I doubt anything like this has ever happened to a woman with your Angels credit card. Not only am I not getting my sweater, you guys also held my money hostage for about a month and I therefore am not able to put in another order for anything else (definitely not from your soon to be bankrupt store) and have it get here on time for Christmas. I believe you guys had NOT sent out my package and were trying to fill it but there were no more sweaters in my size and color. Yet instead of refunding my money immediately, you held on to it. What kind of unethical treatment is that? I have never heard of such a thing. When I called to figure out what was happening since I had not received my sweater your customer service center had the audacity to blame shipping problems. I did my Christmas shopping across many internet sites including: Tillys.com, Heels.com, Backcountry.com, Urbandecay.com, Tarte.com, Sephora.com, Ebay.com, Amazon.com, Butterlondon.com, Express.com, Aldo.com, Toofaced.com, Macys.com, and Clinique.com. Every single package, including multiple orders from some sites, has arrived except yours. You should contact those sites and learn how to treat customers. I know they had a busy Christmas as well and they still managed to get my gifts here on time. To add insult to injury I just received a package devoid of my sweater with a Secret reward card that expired on December 19th, today is December 23rd. How dare you treat customers like this. What makes you think that is ok? I look forward to acquiring your New clothing on Ebay at less than half price. I know I will be getting my money’s worth. Merry Christmas to me.
Remove my address from any mailing lists and do not contact me again.

I was visiting my daughter in buffalo and exited to provide her with 500+ in purchases I had made on Long Island . When I got there my daughter informed me she was a size small not medium. We took a ride to exchange sizes and because I didn't have my receipt they made me pay an extra 20.00 per item. Who ever heard of that when I wasn't asking for credit or refund. I was asking for size exchange.

My husband purchased Christmas gifts for me from Victoria Secret, he used his credit card, When I wanted to return the items they would not credit the card because it was not the one used for the purchase. the original one was replaced because of the Target
breach. I explained this to them, I could only get a gift card this is the POLICY. Contacted home office same results.

I have purchased a far share from this store. But I always have a problem with there bras. With in a week of having them the wire pops out and is stabbing me. I do not ever put them in the washer machine nor do I ever put them in the dryer. I soak them and the rinse and hang dry. And I get told that there is nothing thy can do about it.

I like the complaint I just read on this site, signed up for Identity protect through Victoria's Secret. Never received the information. Called and was told I could get the information and print out the form for the $20 gift card on myidpro.com I can't get this website to come up. Called the company back at [protected] and told them I just read a complaint online stating there was no website and that i also couldn't get it to come up. And these people want to protect my identity. This is a scam shame on Victoria's secret and new york & company for not investigating the service before they try and peddle it. They asked me if I was typing in the right address and I said yes. Gee I've been typing in websites for ever and this one is the only one I can't find. Can we say Scam.

Ads displayed in the windows a each Victoria's Secret store portray unrealistically skinny women barely dressed in underwear that they are literally falling out of in every way. The only thing keeping this from being pornography is that there is no pubic hair showing. It is disgusting and unrealistic.

So I placed an order online 2 weeks ago and paid extra shipping so i could get my bikinis on time. I have been waiting 2 weeks and nothing arrive, received no email and no phone call that there was a problem with the order. I had to call to see what was wrong and they said they needed to verify some information on my credit call, and all of this time they have had my things on hold. The first lady said they did send an email, which they didn't, and called again and the second lady said that they did not send one, how was i suppose to know that there was a problem with my order if they never contacted me. And they obviously did not return the 20 dollars I paid for the express shipping. Worst customer service ever.

I was put on hold for over 5 minutes without ever being asked what I needed first. I eventually gave up and called back. They put me on hold again of course. I know its the holidays and all, but that is no reason to but snotty on the phone. You would think it would be the season to be of "good cheer" and all? You "would think"! I asked for a manager to help me after the cold shoulder, and even the manager seemed a little "huffy". After asking if they had an item or two I was looking for and it appeared that they didn't carry I eventually gave up. I told them thank you for checking and to have a good night. The manager hung up on me before I even finished talking. You know, these girls are so rude! I think they need a class in customer service. If they want to work with the public, they need to learn how to deal and talk with the public if you ask me. That is what they are getting paid for after all! There are plenty of good people looking for jobs that would not take "their" job for granite and treat people much better, I'm sure!

Placed an order to Victoria Secret, received the merchandise and decided to return the products. The return information indicated that I was to return the products to Mississauga, Ontario. The products were received and a signature was obtained on November 14 2012 at Victoria Secret Mississauga. I expected a refund and have called the company twice only to receive an inadequate response, being told that even though the products were received in Mississauga they cannot refund me until my three little items are returned to Columbus, Ohio. The customer service in the US had me on hold for over half an hour while a supervisor tried to find my order and then I was told that Canada Post did not deliver my item, when I have a signature from Victoria Secret staff in Mississauga from Canada Post. I cannot understand in the age of technology as we know it, that it takes 15 days to have a refund to my credit card. They had no problem charging me for the product within 15 minutes of purchase, why cannot I not have the same service on a refund?

I have worked for Victoria's Secret long enough to observe that the managers do NOT treat all employees equally and do NOT listen to what the employees have to say, nor do they care about their employees safety. On numerous occasions I and other girls have had to walk out late at night by ourselves yet they want us to feel "safe". I've overheard managers gossiping and criticizing both customers and employees. The store manager Monica is the worst. Every couple hours we are supposed to make a certain amount of money but Monica treats every customer as just a sale and she openly says it in front of customers. I refuse to shop at my own store just because it horrifies me. I've also repeatedly asked the manager to schedule me for certain days to fit my school schedule but they ignore it and keep scheduling me when they know I cannot work that day so because of that now they have cut my hours down to one or two days a week when they know I have a family to support. It's ridiculous. These people do NOT care about their employees or customers just their money. It's a shame, I thought this company would be above that, sadly I was wrong.

! I’d strongly discourage anyone from buying online from this company. They are complete SCAM artists. I’ve honestly had no problems shopping in the store BUT my online experiences have been pure HELL! The first time I placed an order, I received a couple of body creams and a shower gel that were not to my liking, so I packed the items up along with the original receipt and headed to the store for an exchange. None of the items were used - I only wanted to exchange them for the same products, different fragrances. After getting to the counter with my new selection and items to return, I was shocked to find out their return policy. They wouldn’t refund the items at the register and stated that they had to return (mail) the items back to their “Corporate” office which would then prompt a credit on my Mastercard. He said that it would take 7-10 business days to see the credit. He kindly explained that although I wouldn’t receive a refund in the store, I could still purchase the “new” items that were in my hand. I started to do just that until I realized the items were at a HIGHER price in the store, than the returned items! WTH? I declined but went ahead and returned the 3 items and left the store with a “return” receipt and UPS tracking receipt. The UPS tracker stated that their “Corporate” office had received my return 2 days after I took it to the store but I went ahead and waited 10 business days before contacting them. Needless to say, after several inquiries and much frustration regarding the status of my return, they finally credited my Mastercard after 45 days!
My next purchase was on a humble, not thinking they’d screw me again. This time, I placed an order for several items. When my shipment arrived, I noticed that 3 of the items that I ordered were missing and 3 items that I hadn’t ordered was in the box. Thinking I’d made a mistake, I pulled up my original order online to verify. Sure enough, they botched up my order. I immediately called them. The CS rep tried to make me think I ordered the wrong items, although I was reading my order to her as I looked at it on my cell phone. We went back and forth then she rudely stated that “a phone is NOT a computer”. Anyway, she was more than happy to send out the “missing” items and urged me to return the erroneous items within 30 days so that I wouldn’t be charged. I packed up the items along with the receipt and returned them to the store the very next day. Again, receiving a return receipt and UPS tracking receipt. A week or so later, they shipped the missing items to me, credited the 3 erroneous items at the sale price but reCHARGED me for reshipped items at a HIGHER price! Not only that, they also added shipping charges! I was furious. After calling them, they apologized with a lame excuse and agreed to crediting my card. A month and a ½ later, they charged me AGAIN for the re-shipped items. When I called, she stated that they charged me because they hadn’t received the other items back. (I explained that the items WERE returned to the store the day after I received them!) After holding while she researched, she stated that they had received the items but didn’t know why I was charged again. After a few days, my credit showed up. A couple weeks later, they charged my Mastercard 2 more times! When I called, they claimed they didn’t know why the charges kept showing up. She stated that I needed to speak to the “Editing Dept.” since they’re the ones responsible for the charges, but since they close at 4:30 I had to call back the next day! The next day, after explaining my issue and giving my Mastercard # for the 50th time, they promised to credit my card for the 2 charges. I will be notifying Mastercard to cancel my card due to the unauthorized charges and warn them about this shady ### company. VS can’t get another nickel from me!