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refund
Ive purchased 2 tickets in october 2016 to see Drake in febr 2017. Did i receive tickets?of course not...i have made calls every day to chase the tickets up and only on the day of the concert i was told that i will not receive my tickets. I have been promised refund and a voucher. I have been advise to come down and have a cup of tea! They told me that the tickets have been collected from the seller but it has not been scanned so i cannot track it! And guess what 4 days after concert i receive a tracking number! I advise everyone who had a bad experience with them to team up and take a legal action. It cannot carry on! They should not even appear on the internet! Who is with me?
boriussa dortmund vs wolsburg
Hello,
Unfortunately, there is not a section of where you can complain about your experience etc.
Unfortunately, we were unable to watch the Boriussa Dortmund vs Wolsburg game as the stadium was at full capacity due to the South stand being closed. As you can appreciate this was very disappointing as this was a birthday gift for my partner and our children. If I had been aware that we wouldn't have been able to watch the match due to over capacity then I would not have purchased the tickets.
I would be grateful if you could acknowledge this email and advise what can be done to resolve this matter.
Many thanks,
Georgina
9128958
I am not happy one bit I would like my money back as soon as possible you told me you would sort my tickets or a refund out by 17/02 low and behold your staff have stopped responding to my messages I find this highly irritating that you would do such a thing it is totally wrong It clearly states on your site that if you can't sort the tickets you offer a full refund!
refund
I bought 2 tickets from viagogo to the barry gibb concert as a xmas gift. The concert has been cancelled and I didn't receive the refund what viagogo promised in email. There is no customer service at viagogo at all and therefore I can't get any information. Id order: 7882437 Email: [protected]@freemail. Hu Phone: [protected] Regards, Kitti horvath
Read full review of Viagogo and 6 commentspurchase of concert tickets
We recently purchased concert tickets through Viagogo website and have been trying to sell them back through the same site as per their instruction procedures. However, the site is refusing our request on the premise that there is not enough time to deliver the tickets for an event in August 2017. Have been trying to establish contact with their customer service department on numbers provided, however these numbers are all computer generated recordings and does not apply to our situation. There is nowhere on the viagogo site listed a direct telephone number or email address so it is impossible to actually speak to someone. This has left us feeling we are dealing with a shady company. Would appreciate your assistance or guidance.
Address: viagogo, Rue de Lyon 109, 1203 Genève, Switzerland
Company Number: CH-270.3.014.628-0
VAT Registration Number: CHE-247.099.716 MWST
Regards
Tony Scerri - Malta
never buy tickets from these people!
My experience with Viagogo was a real nightmare! I purchased my tickets, but then the event was moved to a date 2 months later, but no one informed me about that. Only later I accidentally discovered that date was moved, so I went online and contacted Viagogo customer service. They assured me that everything will be fine, and I would receive the tickets several days before the event. I never received the tickets and the event never even took place! I contacted them again and complained, but they simply did not care! These thieves stole my money, I never received any tickets and they never informed me that event was being cancelled! I very disappointed!
viagogo
Terrible - do not use viagogo
I purchased overpriced tickets to eminem in london and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few days before the show - almost 2 months after I had bought them. Then I get an email that viagogo had cancelled my re-sale - with no warning and no reason given - this was only 3 days before the concert. When I checked my account - I found out the tickets had already been sent to the new buyer. That is right viagogo cancelled my sale after they had sent my tickets out. So now I have no tickets and no money! I also paid to have them mailed to canada but they were only mailed within london - they kept that money too. I demanded a refund for the tickets and they are now ignoring me! I am out a lot of money & pound;325! Stay away - worst re-seller site ever.
The complaint has been investigated and resolved to the customer’s satisfaction.
agent was dishonest and stole my money
I ordered 3 tickets from the website www.Viagogo.com. I didn’t like the services at all, because the seller promised to deliver them within 5 days. And every day he called me and told blah-blah and empty promises. I told to stop it and return money. This scammer told to come to some unknown for me place and he would be there. I came, but he didn’t. After that no money and no tickets. ###. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
I was on the website and the tickets were purchased without me even checking out. I am very dissatisfied and would like a refund or will contact the fraud team. These tickets are for a festival today which I didn’t even plan to attends. I payed £220
They are selling formula 1 tickets with different description which makes you think that you are getting a better tickets with a better view, but tickets are general admission. They are purposely having misleading descriptions for tickets with a corresponding price tag.
I bought a ticket for fifa 2022 on July through your site,
The seller contacted me and till now i am waiting for my ticket number not even the ticket so i can apply for hayya card.
No response till now and the seller changed his mobile number.
ID order number [protected]
What am I suppose to do now?!
Worst experience ever! Bought tickets for Sting; chose seating, and days later I get an email from Viagogo stating my tickets were unavailable! They unilaterally sent me two different ones. I did not have a choice on the seating! So I have tried selling them on the VIAGOGO website, and that has been a nightmare! DO NOT BUY THROUGH VIAGOGO!
Purchased concert ticket on viagogo during payment session stated I will get 212.99 but while I received the ticket only cost 152😱😱😱😱😱 while I called their customer service they said couldn't do anything for my issue...
Purchased Guns n Roses Tickets to be seated near Golden Circle for R1767.25 p/ticket. Received tickets to the face value of R515.00, 350% markup. From your online page I know what I purchased and what I was given. Very disappointed! Viagogo was not helpful at all. Never to used them again and highly recommend others never to use them. THIEVES!
I had bad experience of buying from the website www.viagogo.com. The seller told me that one ticket cost $120 and I took 2 tickets. After that he provided me tickets and the price was $89. Also he provided different seats, and my friend and I seated separately, but I bought two seats together. Don’t buy from them. Also he didn’t reply to phone calls or emails, after he delivered the tickets. It might be a good idea, if people write about their experience with this seller.
About Viagogo
One of the key features of Viagogo is its user-friendly interface, which makes it easy for buyers and sellers to navigate the platform and find the tickets they need. The website is designed to be intuitive and responsive, with a powerful search engine that allows users to filter their results by event type, location, date, and price range.
Another important aspect of Viagogo is its commitment to providing a safe and secure platform for its users. The company uses advanced security measures to protect buyers and sellers from fraud and other forms of online crime. All transactions are processed through a secure payment gateway, and Viagogo offers a guarantee that all tickets sold on its platform are authentic and valid.
Viagogo also offers a range of additional services to enhance the ticket buying and selling experience. For example, the company provides a mobile app that allows users to access the platform from their smartphones and tablets, as well as a customer support team that is available 24/7 to assist with any issues or questions.
Overall, Viagogo is a reliable and trustworthy ticket marketplace that provides a convenient and secure way for people to buy and sell tickets for a wide range of events. With its user-friendly interface, advanced security measures, and commitment to customer service, Viagogo is a great choice for anyone looking to buy or sell tickets online.
Viagogo Customer Reviews Overview
One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.
Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.
Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.
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Viagogo phone numbers+41 843 658 0829+41 843 658 0829Click up if you have successfully reached Viagogo by calling +41 843 658 0829 phone number 305 305 users reported that they have successfully reached Viagogo by calling +41 843 658 0829 phone number Click up if you have UNsuccessfully reached Viagogo by calling +41 843 658 0829 phone number 203 203 users reported that they have UNsuccessfully reached Viagogo by calling +41 843 658 0829 phone number+41 844 503 1909+41 844 503 1909Click up if you have successfully reached Viagogo by calling +41 844 503 1909 phone number 81 81 users reported that they have successfully reached Viagogo by calling +41 844 503 1909 phone number Click up if you have UNsuccessfully reached Viagogo by calling +41 844 503 1909 phone number 107 107 users reported that they have UNsuccessfully reached Viagogo by calling +41 844 503 1909 phone number+41 843 504 0004+41 843 504 0004Click up if you have successfully reached Viagogo by calling +41 843 504 0004 phone number 47 47 users reported that they have successfully reached Viagogo by calling +41 843 504 0004 phone number Click up if you have UNsuccessfully reached Viagogo by calling +41 843 504 0004 phone number 88 88 users reported that they have UNsuccessfully reached Viagogo by calling +41 843 504 0004 phone number
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Viagogo emailscorporate@viagogo.com100%Confidence score: 100%Supportprivacyrequest@orders.viagogo.com100%Confidence score: 100%customerserviceuk@viagogo.com95%Confidence score: 95%Support
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Viagogo headquartersRue de Lyon 109, 1203, Geneva, Delaware, Switzerland
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agent was dishonest and stole my moneyRecent comments about Viagogo company
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