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I noticed a charge on my credit card statement from Vesta T-mobile in November. I have never heard of this company before and I have never purchased anything from this company before.
I called Vesta at [protected] and the receptionist was well aware of the number of callers who have complained about un-authorized credit card charges from Vesta T-mobile. She connected me to a claims dept who wanted to assist me with my inquiry but she required my credit card number which i did not provide for obvious reasons.
while definately a bad experiance I have been there before. But you complaint isn't to Tmonile but the store at the time. I have had the store call for mr a few times and have had no issues. See to me only logical hat you should have tried your sim back in the other phone and all would have been sweet in the first place. Who's to say that the phone for the one time didn't read the sim correctly. But if the code is pun that only happens by entering in a incorrect pin ten times and is no fault of the aim maybes the phone and is basically user error so you would need to purchase a new som card. Good day. And by the way your orignal complaint is to that store employee and should have had a manager involved riitht away
well it is not tmobiles fault or UPS either that you weren't home to accept the package. You know how they work you could have easily called ups and asked them to deliver art a certain time or have it held to be picked up at their location. Welcome to the world of being a responisble adult. I think you should credit back tmbile for wasting their time. Stop whining. The warranty is not even theirs to hold they are doing you a favor by allowing you to exchange the phone thru them and covering the return shipping for to. I would love to see your comments if you needed to to back thru the manufacturrer like in the old days
I purchased the router for the hotspot@home which come to find out is not compatible with Verizon FIOS and now I do not have a home phone at all. This has been a week without a landline and T-mobile's management staff was very unprofessional and rude. Lawrence the manager disconnected my call and continued to interrupt me each time I talked. PLEASE don't waste your time changing. I will be leaving the company after more than 5 yrs as a loyal customer. No one attempted to assist me with my complaint and transferred me to different departments that were on no use. I would NOT reccomend them for nothing. I am going to shop for another company who will know how to treat their customers. Tmobile is NOT ready for the home phone business unless you have DSL or Cable. Don't bother its not worth it.
as having purchased many phones from t-mobile I have gotten all my rebates. One did take like two months after mailing but I got it. B the way you do know tmo does not Handel thier rebates all go thru young America and they decide if you are eligble. If you miss one thing you are denied. Tmo rocks!
OUR RECENT EXPERIENCE WITH T-MOBIL IS THAT THEY ARE SELLING PHONES TO KIDS WITHOUT CHECKING TO SEE IF THEY ARE EMPLOYED SO THEY CAN PAY THE BILL! SHOULDN'T THEY BE REQUIRED TO MAKE SURE SOMEONE HAS A JOB BEFORE THEY SELL THEM A PHONE, AND THE PARENTS ARE STUCK BAILING THEM OUT SO THEY DON'T HAVE BAD CREDIT!
Poor quality company. Refuse to give written agreements to end of term contract. Always make excuses, and have the audacity to be rude. This company should be sued!
I ordered a mobile off the internet. It was supposed to arrive before 1pm the next day no later than 6pm. I did not arrive, i phoned then up and lke usual waited on hold for hours and they were no help. I am disgusted so much that literately feel sick to my stomach. The people who i were talking to on the phone did not even speak english, i had to spell everything out about 25 times and the person still did not understand, which made me want to ram the phone down his throat. If the phone does not arrive tonight, they will regret it. Believe me!
it's something that's not stated in writing perse, but is stated when you call and are past due on your account. not all the reps do that. in my experience with t-mobile none of the reps did that and i had to find out the hard way. i got half of it waived because i was persistant and if you get a cowardly supervisor that doesn't have a back bone or a rep that actually cares you can get met atleast half way on things.
I agree with the post above mine. No one's fault but the cell phone's owner. T-mobile has numerous ways to check your minute balance. To not use any of them and call foul on t-mobile is ridiculous.
I got cheated on the promised rebate on $30 T-Mobile To Go Nokia 6030. I sent in all the required documentation and on time. I received 3 letters refusing the rebate. After each, I contacted customer service and was assured the rebate was forth coming after the first 2 letters. On the third I was told the program was over and nothing could be done. They never intended to send a rebate. I recorded the last 2 conversations "for training purposes".
Bottom line is; only a few will get a rebate. The program is conducted to deny your rebate regardless of whether you follow the rules.
In the future, rebates will not enter into my purchase decision. How can you trust a company that treats its customers the way we were treated. Don't do business with them!
OK I can feel bad about some of the complaints out there I see, but this is totally absurd. Do you not think about things before you do them ? You Bought a Mobile phone for your kids ? and you thought 300 minutes would be enough? please, absurd. Were you not smart enough to monitor the minutes your children were using? and WHY DO YOU THINK THIS IS ALL TMOBILES FAULT? YOUR KIDS USED THE MINUTES ! tmobile is not the ones who used the phone, all people know that incoming minutes are deducted from your rate plans bucket, and if you didnt know why were you so naive not to ask ? There is nothing in your entire complaint that shows tmobile doing anything wrong, after the first month you could have changed rate plans to prevent it from happening again, you STILL DIDNT EVEN BOTHER TO CHECK THE USAGE. Take responsibility for your own actions and stop blaming others, YOUR THE PARENTS, your responsible for them... not tmobile.