T-Mobile USA review: unauthorized credit card charges 331

I'm a poor woman lining on less then $600.00 monthly.They owe me $337.38. Please give it back and leave me alone

I want my money. I get less then $600 a month for disability. It's hard enough without thieves. They owe me $337.38.it's benn since July 2011 they took advantage of a sick woman. shame on them!

I got billed for $100 in March, 2012 on my credit card and $10 has been charged for the past 12 months. I noticed this because of the $100 on my credit card. I never enrolled in the auto-refill. This is total rip-off from T-mobile and Vesta. It is a scam to enroll you in a plan that you didn't authorize.

This recently just happened to me, as well. I have never owned a T Mobile, nor ever will. I processed my dispute through my credit card company and reported the card as stolen. They are refunding my money and I am getting a new card. But where the heck do they get their information? This needs to be prosecuted, as a class act suit.

@david, don't count on it! I cancelled my auto refill online and still got charged on a phone line that has been ported to another provider. When I called to request for a refund, they basically told me that they cannot do it because the phone number is no longer TMobile's. They are aware that the phone number is no longer receiving T mobile service and they were able to verify that they charged my credit card, and yet they claim there's no way they can refund the money. All they need is to verify that my credit card was charged for a service that is non-existent (which they did) and my credit card number (which they have) to issue a refund, right? By the way, they charged my card 2 days before the previous month's prepaid service expired.

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com or call toll free [protected].  A representative will be glad to assist you.

So you put your phone number willing into something on the computer and started getting charged and you want to blame them? You are a ### and it would have happened with any cell phone provider

ive never heard of any place doing month to month unless its a smaller company like trac fone

They pay less then 11 dollars per hour to work at the Salem Or call center office... You get what you pay for but doesn't sound like you paying them you get what was promised... Change Service hurry...

T-Mobile is THE WORSTE phone company I have ever met in my life! Dropped calls, phone freezing up, random ### fees... customer service won't do ANYTHING to remedy the issues. We pay almost $200 a month for unlimited everything for 2 phones, and we hardly get to use it to it's full potential because of our area. T-mobile is fully aware of this problem, and will not do anything for us. If we want to downgrade our account, we have to renew our contract, no exceptions. We got better phone AND customer service WITHOUT a contract when we were with CRICKET! Can't wait until our contract is up in February! =-D

Agreed! Amazed they are still floating.

I received a charge on my credit card from this company. I was curious what it was as I've never owned (or will own) a T-Mobile phone. I called the number, I was told to leave a message. I called my credit card; the customer support lady said she's seen this fraudulent charge before. Lucky, I was only charged once.

T mobile has a scam going, each month some outside company is allowed to bill charges to my phone via T-mobile. However T-Mobile has no way of stopping these charges, even though you never actually received these services. They claim they can neither stop all these charges from appearing on your bill. I informed them that I was not going to be paying for charges I never received but they still want me to pay. I have never received cable, nor electrity or water or any other service from one company and then another outside entity is allowed to bill me via the company i'm receiving services from. It definitely sounds like fraud. I will definitely be contacting the Better Business Services. Unsatisfied T-Mobile Customer!

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if they merge with AT&T, don't use AT&T.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if the merge with AT&T, don't use AT&T.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if the merge with AT&T, don't use AT&T.

Hey, after visiting a T-Mobile Store my phone was cloned and international calls were made. Maybe someone in the store is involved in the scam. T-Mobile refused to investigate and, since, has charged me for everything but the kitchen sink. Don't use T-Mobile and if the merge with AT&T, don't use AT&T.

vesta tmobile is a rip-off! my advice is not to use your debit or credit card online to pay your cell phone bill. The way they process credit cards and double charge them is a crime, and the federal trade commission needs to look into the issue!

I've previously been with At&t (horrible reception!) and Verizon (incredibly overpriced!) and I finally decided enough was enough with the contract phones. They lock you into that 2 year agreement and unless you want to pay their early termination fees for each line you're stuck if you decide you don't like the service or prices. I'll never go back to contract phones. I'm sticking with prepaid. I only pay for the minutes I use and I don't have to wonder if I'm going to get hit with overage!

They are lying theiving ###. I have proof of that. TMOBLE IS THE WORST CELL PHONE COMPANY EVER. EVER!

T-Mobile sucks!

Hi KatieLee !
You're not the only one, it happened to me too. T-Mobile is not as good as few years ago. They're losing their reputation.

I have no idea why consumers on this board like getting misled by companies.

The test is not whether the advertisement states "while supplies last". If companies are advertising a product at a discounted price, they "have to a sufficient quantity of the advertised product to meet reasonably anticipated demands, unless the advertisement clearly and adequately discloses that supply is limited and/or the merchandise is available only at designated outlets."

T-mobile has run this campaign in the past. They knew or should have known their inventory of the advertised product did not meet reasonably anticipated demand, and they failed to clearly disclose that supply was limited. It's an easy case.

Come on can't we just get along!

Nope. That is not the point.
The point is is that we have a large company intentionally misleading people in order to entice them into entering into multi year contracts.
In California at least, when a company advertises a sale, they are required to maintain reasonable inventory. That is the law, rather than your belief that they need to have 1 item in stock.
Last year, T-Mobile obtained over 100.000 new multi-year contracts when they ran a similar sales campaign. They had a pretty good idea as to how many phones they were going to need this year.
I think they intentionally understocked desirable phones in order to maximize profits. If true, and I think it is, this is fraud, and there are consumer protection laws that make it illegal.
Sorry that you don't think that is the law. Or maybe you are certain they did not intentionally understock desirable phones.
To be honest though, given your rudimentary critical thinking skills (duh, if they had one phone in stock, it would not be bait and switch -- duh, how can giving away cheap phones rather than expensive phones have increased their profit?), I am not too concerned about what you think.

Le t me give you some advice. Rather than posting to these boards all day, work on getting your GED.

You really are just tired of sounding stupid, aren't you.

Please, post some more of your insightful legal analysis. Or as you call, them points.

Here are some of your dumber points:
1. If they gave away low cost phones rather than high cost phones, it did not increase their profits.
2. If they had a single high priced phone in stock, they did not practice bait and switch.

In addition to ignorant, you really are borderline insane, aren't you?

Corporate Shill:

Why do you post on this board hundreds of times, universally declaring the company to always be right? I expect you are some bizarre corporate experiment on responding to the internet. Where do they find angry people such as yourself? Colorado? Oklahoma?

And if you want legal advice, or how 2 and 3 can be proved, you should speak with an attorney. Please stop trying to provide it yourself -- it's really not up to snuff.

I really would like to hear from anybody who received a "cheap" phone during this sale.

Dear Corporate Paid Shill:

Stop spreading misinformation. Here is what I allege T-Mobil did:

1. Advertised all phones in stock are free for a specified period.
2. Intentionally under-stocked the higher cost phones in an amount not reasonably calculated to meet the expected volume.
3. Intentionally ran out of the over priced phones.
3. Then had their employees take out the lower priced phones in order to obtain customers entering into multi-year contracts.

On what sort of basis could you possibly assert that if they sold even a single high priced phone, T-Mobil is out the woods? This is just made up.
And, not to be insulting, but do you even understand basic math? You really have to ask why it would be more profitable for T Mobil to give away phones it purchased at lower cost, rather than higher cost?

Please up your game, because your response was border line [censor].

Yes, bait and switch is when a company advertises a product, but when you go to a store, that product is not in stock. That is what happened. What do you think bait and switch means?
When you say "I think you just showed up after the good phones were sold" you are describing bait and switch.

You don't sound so bright.

tmobile has let us down for 2 years and did us wrong to the end.service is terible and you get treated like they are doing you a service by only charging you 50 and not 200 dollars to cancell when the problem is them.we had a battery implode on a phone.no service in the kitchen on my phone but it worked in the very next room.my sons phone was not working when we got it so we three more phones to try. that did not work either.got a different phone that costs us and extended our contract.we did not know this but tcouldnt undo is latter.my husbands blackberry did not work and he went through two of them . turn of your phone for the night was their idea but we only have cell phones to rely upon so if an emergency no one can contact us.dah!the map of coverage is not correct as we found out during travels.more than one time proven wrong since we travel this route every few months.my phone would not work for a couple days and tmobile said to call when it did it.cant do that because i cant contact my husband to tell him it is not working.my kid was unable to call us when he needed things .what if that could have been an emergency!when i hit a deer in a spot tmobile had coverage it did not work as always in that spot and i had to drive on.cant call 911 if it does not work at all.went with a new company and had to pay to get out of my kids contract because no one said it would extend the contract by getting that phone for him two months into crappy service.our store in town closed up we bought the phones a month latter.they say you can return and get problems handled i have never had anything done. they act like they care but why not show it by doing something!what does one person do to get a big company back for doing them wrong!LETS GET TOGETHER AND GET TMOBILE BACK FOR ALL THEY HAVE NOT DONE!we should all write the BBB AND MAYBE UNITED WE CAN GET THEM BACK FOR DOING US WRONG!WHAT HAVE THEY DONE TO YOU!

then I would print this page and send it to there po box.

That's really weird that you had such a bad experience. I've been a tmo customer for the last bunch of years and never had a problem. Have you tried talking to their customer retention dept? Even though you're not a customer anymore, they may be able to help.

tmobil is have the worst customer services my family and i been with them since 2004 to present now will cancel our services soon b/c of their games they playing about data/internet services they start charge me internet service i never use i pay my bills direct from my account they been charge me extra fee and $2.00 for some stuped familys of t mobile anyway i call costumer srv i explan to them i get to transfer to supervisor i wait abut 45- 1 hour i tolk to supervsor i never use internet in my phone, i don't even know how to use internet on my phone so i ended up to cancel my serves then after two days my brother try to use a my google phone it wont work for him, if any body have the same problems lets make a case we could make a change for us and for future we tierd of this company

tom

GOOD NEWS! I did some investigation - Vesta T-Mobile charge is not a scam. It comes from 'AUTO REFILL: SETTINGS' in the online account (Refill Account/Auto Refill options). I set it and forgot about it.
Automatic refills can be disabled or changed online.