T-Mobile USA review: unauthorized credit card charges 331

My phone number was given to someone else. Under the gold plan we buy minutes which are good for 1 yr. I travel back/forth to Canada. This number was for USA. July, 2012 I put $100 on my prepay phone. It had approx.$86.00 left when I crossed into Canada. I turned my phone off as I crossed the bridge to Canada. I came back to USA in April, phone number had been given to someone else. T Mobile claims they deleted all of my info, I would have to buy another phone to re-activate & return minutes. Not only did they give my number away, they stole over $80 in minutes! I am handicapped & my family doesn't want me w/o one. When I talked with them, they will not take any responsibility, & I was told to buy a new phone & minutes. I am not asking for a fancy phone. All I need is a working phone. They advertise 1 year minutes, but, said I have to use the phone during that year or lose my number. I have been using this phone since T Mobile has been selling prepaid phones w/o problems.

Have been with the company for 10 years with 4 phones... $250 - $300 per month... we sent a phone back to them...they said that they did not receive it... sent in their packaging... charged us $300 ... then when the time ran out for the return they conveniently "found" the phone but require us to pay for it... and will not return the phone to us... can't do that... have fought with phone reps for 3 months now... phone turned off every 2 weeks for non payment of $ we do not owe... The absolute WORST customer service.

T-Mobile truthfully sucks. First of all they did not refund my money from joining the company. They told me that my bill was wrong but it was sent directly from Sprint. This makes no sense and they're probably getting the rest of the country the same way. Secondly they miss represented yourselves during a payment by me being told three different type of things. Just to get my 75 dollars back. But what do you expect from a German company. They have pathetic customers service reps who have know idea what they are doing. How can they take your money and tell 3 different answers. I have had it!
As soon as I can get of this shirt net work I'm going to AT&T

My name is SR Banks I have had my account for almost 20 years. I started with AT&T then Suncom and last of all with T-mobile. Over the last 3 years I have had the worst service and experience IE text messages every 10 days telling me that my bill is almost due, once my bill was 4 days late threats of cutting of service and extra fee text messages every day, then to top it off last June after being with them for 20 years one of my sons lost his phone, I paid the insurance every month “right” I called them; they didn’t want to pay for a new phone because he didn’t call them within 20 days. My son was is in collage and waited until he came home to file the lost phone. I’m sorry to say after 20 years of being a great customer I do believe it time for a change. If I treated my customers like they treated me I would be out of business. In closing, T-mobile has become the worst experience carrier of cell phone coverage and service. They have over charged me more times than I can remember. I feel like this has been happening for far too long. All my friends have changed over to Verizon and Sprint they would have gone to At&t but they believe once the At&t and T-mobile merge T-mobile will take At&t down the rabbit hole with them… Please understand this truly is my fault not T-mobiles because I am the customer and I should have moved on long ago….

I purchased a new line about 1-2 weeks ago, I had gone yesterday to get my moms number transferred to the new line and they ended up transferring it to my line. I called customer service yesterday to get it fixed, they said it would 3-5 hours for my number to switch back. It never did they ended switching me to another number. I called again today and they said my number is now cancelled and they might not able to give me' my number back! Ive had that number for more than a year now with tmobile, and now they cant get it back? It hasn't been 24 hours that gave me 2 different numbers, that haven't been mine! Since you (T-Mobile), can you guys give me a free upgrade? I went with my mom to go try and get everything fixed, she got her number transferred to her phone and I got another number to my phone. They said her number might switch in 3 days! I would honestly like a free upgrade on my phone, just going back and forth is so frustrating! It wasn't our fault! More than 2 the same mistake was made, by totally different people.

I recently ordered 3 new lines of service with a sales rep. order was process and shipped on the day of delivery order was recalled, call tmobile so they said go to a local store to verify myself and they should honor the agreement for the mytouch 4g which was free. Got to the store did as they asked but could not get the phones that were ordered, called the headquarters and they sent me back to the store to get the phones and again no phone, so i have 3 lines of service with no phones. I have called and called but no one wants to honor the agreement. I been with tmobile for over 6 years now. think its time to say good bye you are the weakest link.

T mobil had an every phone in the store is free campaign over the valentine's day weekend.
I got there on the second day of the sale at a store in Pasadena. They were already out of every phone except the rotten cheap phones that nobody wants.
I think they did it on purpose as part of a bait and switch campaign.
Just curious if anybody else had a similar experience in other store locations.
I am thinking about suing the jerks.

tmobile s lack of customer service,
examples, after being frustrated, dropped calls phone freezes up, never getting anything resolved, other than upgrading from razor to peal flip to mytouch 3g to samsung galaxys 4g what a joke, everytime they said this will solve your problems with reception and service, one time i washed & dried &folded my cloths, still n/a battery went dead a few times, i called before i went into applebees for dinner ordered dinner finished dinner still on hold, this has been going on for years, its amazing what money can buy like jd power associates ratings, what a joke, one of the first thing they always say is their sorry, could they really mean it saying it everyday ? i have been lied to, misreprestation, about 2 months ago they shipped a phone to mexico, sent me a text saying they shipped my phone to mexico, i called them and said i never ordered a phone, they treated me like i was scamming them, then they never followed up, left me hanging, even tried to charge me the shipping charge to mexico 3 times they said everytime they would credit the shipping, but i still got billed for it, they are very dishonest, and there word means nothing, they tell you you have a contract, even if u dont, i got to the point where i felt and was doing there job, unbelievable they just go thru the motions with out any results, ive been hung up on many many occasions, that tells me they have no sollution, and now stating they going to even downgrade there service to have even more affordable plans, whats next ? they merging with one of the worst carriers att, youve all herd about them even on late night talk shows, about dropped calls, well its only going to get worst, they are scammers and dishonest, and only want your money

In the first week of june 2007 i ordered a E900 samsung pay as you go mobile of the t-mobile web site, i have never received this phone. I have been told that it was signed for on the 9th of june 2007. I was told to fax t-mobile with a copy of my driving license so they could verify my signature. I done this over 3 weeks ago & even after endless calls i have not received anything, I was told last week by justin in REDE 1, that he would phone me back, but i am still waiting they have took the money out of my account. I cant even get a address for there complaints department. I have been cut of every time they cant sort my problem out.

6/1/16 received a bill from an old but active credit card for $11.68. The description was for Vesta *T-Mobile [protected] OR

Never use this card, how it was accessed I don't know...

After months of poor service, extra charges, incorrect information and a phone that had to be replaced 2 X, I finally gave up. Calling the service center to cances tmobile (cust. service) it seemed helpfull at the time.

1-You will not be charged any fee for cancelling. The fee for early termination is $200. but as a senior on a fixed income, it seemed they were understanding...that is until I recieved my last bill.

They kept my service on for an extra month, they charged me regardless of the agreement $100. for early term. and now I have to come up with $221.75 or it will go to collections.

I paid them $20. as a good faith fee and need advice.

HELP!

BARBRA

I just received a text message that my auto payment for my phone was "not authorized". My immediate thought was that my bank account had been hit. I checked the account and everything is ok money wise. When I called the [protected] number the call went through to Vesta. The person explained to me that sometimes for whatever reason accounts "drop off" of auto pay. She asked me if I wanted to make a payment. I asked her if I could make the payment at a T-Mobile store and reluctantly she said I could. For what ever reason I was extremely uncomfortable with the whole process and I've always been told to go with gut feelings. So I didn't give my account information out. We'll see where this ends up because my payment isn't due for a couple of days.

In 2006 as part of my up grade l received a mobile phone from a T-Mobile (UK) shop and l bought insurance to cover the phone as recommended by the shop assistant. The phone became faulty after two months so l returned it to the shop as it was insured.

The T-Mobile (UK) shop sent the phone to be repaired, but the shop did not have a phone for me to use while mine was away being repaired. I left my home, work and mobile number with the shop assistant but l did not hear from the T-Mobile (UK) shop again regarding the progress of the repair after several months so l returned to the shop.

On my visit to the T-Mobile (UK) shop l was informed my mobile phone could not be repaired under the insurance policy as the fault was caused by condensation. The assistant said he could not help me further and suggested l contact T-Mobile (UK).

I was told to e-mail my complaint to T-Mobile’s (UK) Customer Service. I sent several e-mails but l did not receive a reply. I wrote to Customer Service, The manager of Customer Service, the Chairman of T-Mobile (UK) about my complaint but l did not receive a reply from any of them. I feel sad that, after many years of being a loyal customer, l have been treated in such a shabby way by T-Mobile (UK).

I believe you only find out how good a company is when you have a problem and in this case T-Mobile (UK) have failed miserably and have shown they do not value me as a customer.

PLEASE NOTE THAT WE ARE NOW IN 2009. I KNOW IT IS HARD TO BELIEVE, BUT IT IS TRUE.

IF YOU HAVE HAD A SIMILAR EXPERIENCE TO MINE PUBLISH IT ON THE WEB, EDUCATE THE PUBLIC NAME AND SHAME T-MOBILE (UK).

I have been a T-Mobile customer for five months. My daughter has had her phone replaced twice due to malfunctioning keys on her Nokia phone. The second time we had it replaced the customer service person said "you are lucky we are replacing the phone". My wife and daughter's phones have had regular SIM card failures during recent months. T-Mobile suggests we replace the SIM cards... $40 our expense. I feel T-Mobile should provide equipment that works or replace it at no charge for the first six months.

The AARP recommended T-mobile so my father signed up for the service but it never worked. Eventually, the salesman told us it would not work in Eastern Washington. but we would have to pay alot to get out of it. The man told us they did not have to guarantee service. They have just now let us out of the contract over a year and a half later now stating that even we were standing under a transmission tower we could get service. MY dad deserves a refund.

I just spend One hour trying to reach a helpful agent and unfortunately, I was either hung up on or I was transferred to one department after another. I have been with T mobile for many many years and I was really surprised with their service! They are very unprofessional, I even heard someone singing in the background! I have requested to have my mom’s line taken out from my account and transfer it to my dad’s account with tmobile.

After getting hung up on twice and talking repeating my request to 3 agents, one was able to transfer the line. However, he transferred the line before telling me what the rate will be! When I ask him, he told me that it will be more than double of what my dad is currently paying! I asked him what’s the cheapest plan there is since my mom only uses the phone occasionally. He than told me that he does not do priCing and of course he’ll have to transfer me to another department! And not to mention, I was cut off AGAIN while being transferred!

I was having difficulty with phone coverage with T-Mobile, so I went to the store to inquire about my lack of coverage and was told in the discussion that I needed a new phone but was not ready for an upgrade due to my contract. I do not have nor have I ever had a contract with T-Mobile. I found out that an employee signed me up with T-Mobile without my consent and authorization and may have even forged my signature. What recourse do I have against T-Mobile? Thank you for your attention to this matter.

When Calling Customer service for over two year now it takes over a hour for someone to pickup the phone and help you! Easy to prove just call customer service and lay down the phone and come back in a hour and it is still playing that awful music! And can only mean one thing they dont care about keeping there customers! Hope some one with some power reads this and cares enough to help the thousands of T-Mobile customers that suffer from there I don't give a crap attitude they have toward them... Just call and see for ur self!

I had two accounts because I exceeded the maximum number of phones for the Friends and Family Plan. When kids started leaving the house, I merged the two plans. T-Mobile automatically increased my subscription by 2-yrs without notifying me. I never received any phones or promotions. Now I can't get out. Then when my son went to T-Mobile to move his line to his own account, T-Mobile added a new account for him, but "parked" the line on my account. A year later they were charging me $200 for cancellation fee even though they still have my son as a user. I was forced to reinstate the line, but I have no SIM card to make use of it. It would cost me additional funds to get a phone that could actually use the line. T-Mobile practice SUCKS. I have already reduced my services to the minimum possible and will drop phones starting this month as the subscriptions end. By next January I will no longer be a T-Mobile Customer. They have already lost more revenue from me from plan reductions than they stood to get from the cancellation fee. And, they are losing a customer who pays over $1500 a year just to seal a few dollars. Talk about penny wise and dollar foolish. Yet they could care less. Their practice is nothing more than bait and switch and should be considered criminal.

i tryed to cancel my t-mobile account and they said i had to pay 200.00 dollar mor, because im under contract. i did not authorize a new contract. my son left around amonth ago and i did not want to stay because of cost . the girl never talk about a contract. i record the conversation because it comes down to my word over theirs. ive been with t-mobile 10 years and the last couple years i havent been happy on their performance. i want the 200.00 taken off. I DID NOT WANT ANOTHER CONTRACT. thank you for your consideration debra verrett.

I went to Canada for 1 week. With me I bought my g1 phone. I have unlimited data plan, but I didnt think twice about roaming charge.

It is 10 dollars per MB I think.

Once in Montreal, my phone locked me you. I just cannot log back in with my gmail account - I need to do a "factory reset", as mentionned in the technical sections of tmobile site. One dissadvantage of the "factory reset" is that you have to redownload all your applications. I downloaded the applications back.

I called T-Mobile, explained the situation, and they told me they are not going to lower my bill.

I have heard of situations where the company would cover the bill under only the roaming conditions, but on top of that, I had to reset and install (oh so true, I did not have to do that from their standpoint, but still?).

A T-Mobile Rep contacted me 7/24/2011. Note: Called me - I did not call T-Mobile. He gave me this speal about what a good customer I was and how they would like to keep me as a customer "what could he do for me?". Of course I said "Lower my bill" (Later I found out what they really were calling about is my internet rates on one of my phones) He said "that is what everyone says!" ...tried to tell me I was nearing the end of my 2 yr contract. (I knew that was not true) He would remove the $5.99 internet on my simple cell (not a smart phone/android) and add 5G of web media (FOR FREE) He just kept saying my phone bill would not go up when I upgraded my phone if I wanted to get a "fancier" one because the "media package" would already be on my phone. My bill would go down slightly because I would no longer pay the $5.99. (Yeah! I found out w/subsequent calls that despite T-Mobile's big advertising campaign about lowering their rates - their internet is going up.. They no longer have a $5.99 T-Zones availability NOW the lowest starts at $10. ) I looked at my account activity a day or two later... NO free internet. He just took my $5.99 off put $30 rate on and re-upped me for another 2 years (which WAS NOT EVEN DISCUSSED).. Well I called T-mobile. Got a guy named Joey... Joey said he would fix "it" meantime he would give me two months free internet on both my phones... Joey was smooth he did not talk about what the other guy had not done - he just talked about the mistake the guy made and how he was going to submit it to his supervisor to get it fixed. AND give me free internet to make up for it... But he never actually told me he would do what I was promised I assumed he would the way he was talking (MISTAKE!) So now I have two months free internet on both phones but it doesn't matter because I can not upgrade to a phone that will make internet use more than a quick google until December. I start paying $60 for this internet in Oct. My son does have an Android phone and can get some use from the other free offer... I called, called and called again trying to get someone at T-Mobile to keep their word... They transferred me around and refused to have a supervisor talk to me or call me... I was on the phone for hours over two days trying to get someone to say... Yes if you were told we would do this ...by Golly ... that is what we will do. DID NOT HAPPEN.. I was told there were no memos on the account... I was passively called a liar... I told the story over and over and over and over again. Sorry they could not do that - Sorry the person who contacted me had no memo on the account saying any of that...I was given a fax number to fax my complaint to the legal dept. if I did not want to be trapped another two years with this dishonest, discourteous, self serving and greedy company... One rep tried to tell me T-Mobile has won awards for Customer Service - yeah - like I got free internet.

Called Thursday 6/16/11, 9 pm. I was on the phone for ONE hour, because my "unlimited" data service plan suddenly became limited! My internet speed is slower than DIAL-UP! I was transferred four times and the service kept getting worse with each "Supervisor/Manager". I spoke to someone named John ID# 09 55 191, who said I would have to use Wi-FI to to receive faster internet service, when I'm paying for "4G". Then the fourth person who I was transferred to answered, very un-professionally by yelling helloooo! and saying she is a "manager", and did NOT give her name either. She told me I would have to wait until Tuesday of next week to get faster data service, or I can pay $60 more and get a larger data plan. Really? Why does my bill say every month for the past FOUR YEARS that I have UNLIMITED service? She said I only receive a certain amount of data that I can use whenever but only up to that amount over the month, again I repeat myself, why was I not told of this? What answer do I get? Absolutely nothing, they made it up to increase my phone bill once again! I use my phone for business, I do NOT have time to sit around for my internet to load. Just because T Mobile has decided to screw me over for being an loyal customer for four years. I can go to cricket or metro pcs and get faster unlimited service! I finally hung up after one hour, since I was not helped, I'm very frustrated with T Mobile's horrendous customer dissatisfaction.

Why is it that no one can explain to me, in Customer Service why my phone is being disconnect on the 7th of the month when my bill is due on the 7th of the month when on t—mobile website it states that PAYMENT DUE ON 7th. And tale me I do not qualify for a regular plain because of my phone was turn off on the 7th 12:00am. The company that I work for get a discount on t-mobile services but t-mobile says not with the flex account. I PAY MORE FOR 750 MIN AT VERIZON I CAN GET 1400 MIN AND A IPHONE FOR THE SAME.

T-Mobile Hotspot is a complete rippoff! They designed their month to month unlimited service to make it easy for T-Mobile to fraudulently bill you on a continuous basis after you have terminated the account. If you are at a hotel and they charge $10 per day and if you stay a week, it is cheaper (or so you would think) to sign up for 30 days at $39.99. Unfortunately, even when you inform them that they are to cancel and not resume beyond the month, it falls upon deaf ears and they continue to bill you. If you have it on a bank card, the crooks at T-Mobile think they have it made because the bank automatically pays the charges. In fact, T-Mobile will keep billing your bank card and this nonsense is very hard to stop. There ought to be a law prohibiting such unethical billing schemes. If someone wants to have repeated periodic billing, it should have to be affirmatively requested, and not be the default. It is far too convenient for T-Mobile to say, we didn't know you canceled and continue to rip you off. ie: steal your money; bill for services not rendered; bill you for services never utilized; bill for services never requested; bill for services never authorized. As it stands right now they have charged me for over $200.00 in services I never received. Since I overlooked the charges in my statement until this month when the automated larceny hit it has over drafted my account for over $100.00 plus another $70.00 in overdraft charges. 100% it's a felony fraud!

I bought a new phone last november__all the paper work was filled out (mostly by the salesperson) and received by T Mobile. However, when I still did not have my rebate by the first of Jan. I called them. Then I received a letter saying there had been a problem with some of the rebates related to the type of phone I bought but they said I'd have it within a month. Well a month is up and still no rebate check. I called yesterday, 2/13 and a very rude person (#493815) was giving me the same run-a-round about how something manually had happened to the rebate requests. I'm tired of waiting and being told I have to jump through more and more hoops to get my promised rebate. And then they have the audacity to charge $18 to renew a 2 year contract. They're lucky to have me as a customer (9 years and never missed a payment). I want my rebate, I want out of my contract because they are not honoring their end of the deal. I am finished with t-mobile as soon as my kids contracts are finished we are switching.

I am extremely disappointed in T-Mobile's customer service. They have now cut there customer service hours back to 6:00 AM to 10:00 PM. I have had to wait 10-30 minutes before I even get a live representative on the line the last couple of months. On top of that, my reception is bad. There promise of putting a new tower in my area a couple of years ago, still has not happened. Many times they have said they would call back and have not. Things that they supposedly note on my account are not noted. I know that this may happen on occasion with many different companies, but with tmobile it seems to happen too often. I wish I was legally able to record them, like they are allowed to record me. It seems like they take advantage of consumers, KNOWING we cannot have proof of what they tell us, and FAIL to NOTATE!

T-Mobile sucks. I had two phones that were bad, returned them both, the replacements were worse than the ones I sent back. both phones would randomly turn off and then turn back on, so they were sent back as defective. T-Mobile now wants to charge me a $20 per phone "Warranty Processing Fee" for the 2nd set of replacement phones. After an unreasonable amount of time on the phone to them, they agreed to credit $30 of the $40, but when I objected that the new phones only needed to be replaced b/c they didn't work (I wanted the whole $40 credited), the supervisor "offered" to credit the additional $10 if I would extend my contract with them by 6 months. How crazy is that? I had just told her that my contract is coming to an end and that the way this matter was addressed would impact my decision to stay with their company -- clearly, she either didn't care or was too stupid to understand that I am a VERY dissatisfied customer.

I have been completely Ripped off by T-mobile since I started my contract with them, I signed the contract saying I would get to have a good connection in my home for me to use the internet, since I got the internet it hasn't worked properly at all, it keeps disconnecting on its own, while I'm in the middle of a conversation, it is absolutely impossible to get through to someone to actually do something that will help. I have called every month since I started my contract to complain about the connection and the service but I get nowhere, I've even been hung up on numerous occasions by the customer services. It is costing me to call them, and I'm left on hold for half an hour at a time. I feel like I'm being laughed at because I'm still paying for the service when I can't use it properly.

T-Mobile's new charge for paper bills should be illegal! Forcing someone to own a computer/pay for internet service in order to pay their bill is prejudicial and unethical. My 86 year old parents need a cell phone for safety. They do not own, nor know how to use a computer, nor should they be forced to. In their area, there are limited cell phone options. This extra fee - applied in violation of signed contracts, and forced on those with a fixed income is unconscionable and should be illegal.

Tmobile stinks.
I have have over 5 blackberry curves in a less than a year. All the phones they sent over were defective. Anywhere form the screen not working, to the keyboards not functioning well, to software problems. name it and i have encountred them all. This last problem i had was with the battery. They said that they were going to send out a new one and becuase i've had so many issues with the blackberry they have sent me i asked to have the delivery expedited. They said they woudl have to charge me becuase i have had so many blackberries sent over in the past...like that was my fault. So i said fine then send it over in the next 3 to 7 business days (might i add that i use this for my work as well...) and i find out the next day that it hasn't even been shipped. I call them to have the girl tell me that it was shipped out...i asked for the tracking # and she says that there isn't one. i ask her then how do you guys track packages and i caught her in a corner. She then backs down and admits that it wasn't even sent out yet. I asked her when it was going to be shipped out and she says in the next 3 DAYS! are you crazy? Then when she hears that i am getting upset, she asks is there anything else she can do for me today...
what kind of reply is that to a customer who has been loyal and compliant with them with all this blackberry nonsense. I am so mad once my contract is up i am switching.
TMOBILE SUCKS!

I have been a loyal customer of Tmobile ever since their acquisition of Suncom. My biggest problem is many times I am too loyal. Not for much longer though. Today was the last straw for me. I was in Florida last month and once I received my bill for that period I was shocked. It was in excess of $600! I first spoke to Nicholas with customer service a couple of weeks ago but was not much help. I decided to stop in a Tmobile store today and speak with someone in person. She was very sympathetic and said surely someone with Tmobile corporate could help us. She made a call, explained the situation and then hung up to tell us what she was told. What it was gave me another shock. After telling corporate that we were considering Verizon because of this, they replied that they wouldn't couldn't help us and would take the loss of a customer instead. So much for a reputable company taking care of a loyal customer. Customer service is obviously and ethics is obviously left out of Tmobile's corporate handbook. Hoping for better customer service with Verizon.

from CUSTOMER SERVICE
reply-to infosmithwhite@gmail.com
to
date Fri, Oct 3, 2008
subject CONGRATULATIONS FROM T-MOBILE

Customer Services
Head Office
T-Mobile (UK) Ltd
6 Camberwell Way
Doxford Technology Park
Sunderland
SR3 3XN
United Kingdom.

We bring to your notice your winning prize from T-MOBILE ANNIVERSARY Program held through Internet ballot System among 20, 000 Microsoft users.

You are hereby entitled to Ј500, 000 GBP (Five Hundred Thousand Pounds) winning no 7030.

To file for your claim, Please contact our customer services for validation.

Endeavor to email them the following information's for mmediate Processing:

Full Names:
Address:
Sex:
Age:
Country:
Phone no:
Amount Won:
Winning no:

Customer Services, Payment and Release order claim, T-MOBILE ANNIVERSARY CLAIMS PROCESSING AGENT.

Mr. Smith White
Email: infosmithwhite@gmail.com

Congratulations once again from our members of staff and thank you for being part of our promotional program.

Send us an email When completing our forms please remember to include your T-Mobile Winning no. to help us assist you with your winnings.

Best Regards,
Ms. Ann Larry.

T-Mobile is a registered trademark of Deutsche Telekom AG.

I have tried and tried to get this issue resolved, but am unable to talk person to person with someone. I always get an agreement then tmobile bills me for something else. There is little or no service here in Bethel, OK. I was forced to seek another carrier. When I did, t mobile charged me a early cancellation fee of $130, for 14 days of early cancellation.
When I cancelled, I was told there would be no cancellation fee. I can not get any one personal to talk to. The only response is my mail or fax. No phone conversation. I live in an area where 911 addresses are not available. Therefore, I have a post office box where I receive my mail. All my utilitie bills come to that address. Tmobile refuses to accept that information. They want a utility bill to go to my physical address. When I sent them a copy of a bill from Direct TV, they refused to use it. Said they needed a cable or utility bill. Unfortunately cable is no available in this area.

I purchased two Blackberry pearls from one T-mobile's retail stores. When purchasing I requested to have insurance on both of my items. Two months down the road, one of my phones gets damaged, I call the insurance company to make a claim, but to find out that I do not have insurance on my phones. I call the branch in where I made my purchases and to get a representive to tell me that there is nothing they can do, my only option is to purchase another cell phone but at retail price which mind you double the price I had paid for. And to top things off I cant even add insurances to my phones today because they have a 14 day policy from the date of purchase. I feel scammed! I have never purchased a cell phone with out insurance, its like buying a car without insurance, it just doesnt make any sense. The customer service was horrible due to my frustration, its like they dont even care. "No insurance, no problem buy a another phone at retail price because you are a valued customer." Gee thanks! Because money is falling from the sky and its so easy to dish out $250+ for a cell phone.

Parents, if you have kids with lines without data plans, please check your account.
I have two lines. One for myself and one for my son. Mine has a data plan and his does not. He uses our home wi-fi for data access which is free.

Today my son tells me that he received a text message a few days ago that read …congratulations, you now have data on your phone if you choose to use it.

Horrified, I go online to discover that in 3 days of their “per unit” data usage I’ve incurred a $50 charge. He thought he was still using the home wi-fi.

Really T-Mobile? So if he hadn’t said anything, my bill after 30 days would have been an additional $500.

How dare you T-Mobile. Don’t add anything to my phone that I don’t ask for.

I have been a T-Mobile customer for 11 years. My husband and I had our original phones. So I decided to upgrade our phones and services. I went to the local store and purchased a new phone for my husband and a new prepaid plan because he uses very few minutes. It was easier to get a new number and because we are not married to our numbers, I agreed. I was told I had to cancel the service to his old phone/number myself which I did. I have to pay for the entire billing cycle on that, but so be it.

I was buying a 4G smartphone, but on the T-Mobile website, the plan I wanted was listed on one page as a web only offer. I asked the sales clerk at the store and he checked with someone else who said it was a web only offer so I would have to order the phone on-line and then activate it and purchase the monthly 4G plan I wanted. Fine, I can handle that. I ordered the HTC Sensation 4G on-line. I looked through the instructions for ordering on line and activating the phone and then choosing the monthly plan you want. Pretty easy.

I received the phone yesterday. Everything came in the box except the activation code. I looked through everything I received several times to be certain that I hadn’t overlooked the paper that it was on. I did not receive it. There is a number to call if you have lost or misplaced your activation code so I called that number. And the run-around began. No one could give me an activation code. And the customer service reps kept telling me what the paper looked like that the code was on. I know what I have and don’t have.

And I learned that the plan I wanted was not available as a web only offer; it was only available through Wal-Mart and only to new customers. So one of the representatives suggested i go to Wal-Mart to activate this phone, which wouldn’t work anyway because I am an existing T-Mobile customer! Nowhere is this specified on the T-Mobile website. All these plans look as though they are available and can be purchased on the T-Mobile website.

At this point I would be happy if I had an activation code and could activate my phone and purchase an available plan on-line. Their only suggestion is to go to a store and purchase an activation code. I could have purchased the phone and an activation code last week when I was at the store. Then they advertise free shipping on phones purchased on-line; I was billed for shipping.

I’m waiting to see if I receive a reply to the letter I wrote to T-Mobile Customer Relations. I’m not holding my breath.

I paid full price for the phone so I could get a more reasonable monthly plan that meets my needs better than the 2 year agreements. I doubt that will happen. I’m sorry I stayed with T-Mobile. After 11 years as a loyal customer who paid my bills in full and never complained about anything, this is the thanks I get. They are unwilling to even correct their mistake of omitting an authorization code with my purchase.

I had a bill with T Mobile, because of a second phone I had gotten for a 'friend'. That phone ran up a large bill and he never paid his part. the phones were disconnected. I worked long and hard to pay this bill, IN FULL, with a collection agency. That was in 2007. NOW... I am getting calls from a NEW collection agency, (with the poorest customer service I have ever heard) and they want their money NOW... and will not listen to the fact I have paid it. They tell me to call T Mobile, and T Mobile tells me, call the collection agency and complain to them, they will work with you. I have gone back and forth with T Mobile and the collection agency and neither one will do anything or listen to what I have to say. this so called collection ageny, when I said their customer service was terrible, told me "M'am. I am NOT into customer service, we collect Bills, not deal in customer service." ... wow, great !
I will fight this to the end... I PAID this... but get NO help from T Mobile. I am beyond frustrated. where oh where did customer service go in this country ?

On Nov. 10, 2009, I purchased a cell phone from Royal Cellular Co. in NJ for $100.00. I was never informed by the store that purchasing my own phone would place me in a contract agreement with T-Mobile. I was charged an activation fee by T-Mobile which clearly indicates that I was only biding with T-Mobile by a month to month agreement. I tried on numerous occasions to resolve this issue by phone but to no avail. To reiterate my conviction, I did not sign a two year contract agreement with T-Mobile and they are now charging me 244.82 for termination fee, they are also harrassing me to turn my account over the collection agency.

I rely on cell phone to stay in contact with my wife in case of emergency and while traveling. Recently I came to Minnesota for a business purpose and since the last 7 days my wife, who is a busy doctor in New York, is unable to call me on my cell phone (but can call everyone else). We both are in the same family plan and each others Fav5. We call the customer service, account specialist, and technical support day after day and spend hours trying to solve the problem but to no avail. T-Mobile won't neither tell us what exactly the problem is nor when it will be solved. They don't want to compensate for emotional and mental distress (past one week and continuing) caused saying they don't compensate for "few days" of inconveniences and they don't allow us to opt out of the contract. One of the customer service recently told me:
"However she has been able to send you text messages, I understand that this is not the same as a phone call but is sufficient in an emergency situation"

It has been very frustrating for me and my wife and we want a service that we can truly rely on. But each time I tell them that they either provide me the service in full or let me go- they apologize for the inconvenience and then slam me with the contract. T-mobile is definitely a "world class customer service" disaster and extremely unreliable and potentially dangerous service and I would like to warn all those thinking of purchasing a cell phone service to be ware. YOU CANNOT RELY ON T-MOBILE. IT WILL LET YOU DOWN WHEN YOU NEED IT THE MOST. YOU WILL REGRET SOONER OR LATER IF YOU GO FOR T-MOBILE.

Went to a T Mobile store in the mall, and upgraded my phone $129.00, along with a 2year contract, and an additional $30.00 monthly interernet service fee. Three weeks later, see a ONE TIME UPGRADE FEE $18.00 on my monthly bill. I call the billing area to learn more about this rediculous fee, and ask when was it implemented and expected to be disclosed to the customer? (We have been a customer for 12 years, and never experienced this cost before). I was told this is a non-waivable fee, and I was past my 7 days to return the phone and/or cancel my new service. When I mentioned it sounded as if the vendors were trying to push their customer's out the door, and go to another vender to avoid upgrade fees. I was then informed the upgrade fee is less then the new activation fee. Also, this has become a common fee through out the industry. I will not be re-instating my future agreement or the additional family memebers phones.