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2.2 2158 Reviews

AT&T Complaints Summary

644 Resolved
1503 Unresolved
Our verdict: Engaging with AT&T, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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AT&T reviews & complaints 2158

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K
12:22 pm EST

AT&T account not mine$936.24

Never purchased a cell phone. How can I owe money for something I never purchased?
When was this purchased? Where? Can I see the contract and signature? Does att&t need customers that bad to open an account without proper ID? I'm not paying for something I never purchased. The only cell phone I've owned my father gave to me in his name which is with altell. The cell phone I currently have my fiance' purched in his name Sprint. I would like to matter resolved please. I've tried to resovle this problem with Palisades Collection but they won't stop billing. This cell phone wasn't purchased by me.

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Gyanendra Kumar
, IN
Jan 20, 2011 5:48 am EST

Please recheck the name of the organization you are complaining against. Are you sure it is MNK Law Office? We are MNK Law Offices, New Delhi India and have not raised any bill on any person for any AT&T Billing. Please clarify and correct. Gyanendra Kumar

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bill.b.s.
Ocala, US
Feb 26, 2010 11:47 am EST

I too just got a bill from mnk law office for an at&t bill. Ive never been with at&t. I asked them for proof. they told me to prove i have never been with them.they said they dont need proof that i had a bill with this company. btw this bill is from 11 years ago! I filed a complaint on the FTC.GOV . and called at&t.

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scammed
Huntington, US
Apr 23, 2009 9:24 pm EDT

I just found this same thing on my husbands credit report. I called AT&T and they said they are not showing any account ever in my husbands name and social #. They suggested I dispute this with the credit bureaus. I have not heard back yet.

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leza
, US
Mar 23, 2009 6:34 pm EDT

I only have and made ONE account and ONLY ONE with my cell phone service (t-mobile). Now they saying that I have another account with them. How can this be?! I'm not paying for a cell phone that I never used or seen.

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Gaelene Kennedy
,
Nov 20, 2008 5:18 pm EST

I sound like many others. I am going on their web site and dispute this charge. I do not have a cell phone nor did I sign any contract doing so. If there is no signed contract, how can a law firm proceed with a false charge. If they can produce a signed (by me) contract and show me where this cell phone is -- I'll pay for it. Thank you.

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R
11:03 am EST

AT&T the worst customer service ever

ATT customer services has gone to the DOGS, I just left ATT repair cent in Hurst, TX where usually I get excellent service, I just don't like having to take time out of my day to return a phone for the fourth time, but it is worst when you're told that you returned the only once back in Aug. Ok back in May 2008 I became to receive drop calls a hold lot or could not get calls, to the point I call ATT customer and ask if they would let me out of my contract, because of the bad service I was receiving, the I spoke to offered me a brand new phone to see if the problem would go away. I accepted the new phone, but wasn't sent the phone he promised, I knew then I had made a bad decision. Ok back to today’s issue with ATT repair center in Hurst, TX about 3:20pm I went to the repair center per dropped calls, that has been going on for about three months. I was told the last time I was their if I had to return the phone again I would be eligible for a different model so I did, well that wasn't true, a young girl by the name of Ebony (witch was a new face) left me at the counter for a long time while speaking with a unknown person at the time, until I ask (Kimberly Lamb) to see where she was, so when Ebony came back she began to tell me I wasn't eligible for the two time strike, I explained to her that this was my four time returning that model phone(Samsung A737) while talking to her Angel Ferrazas came up and began to speak to me after Ebony got rude, I then explain myself to Angel, how would I know that I could return the phone if I wasn’t told to retune the phone. One thing lead to another and Glenda Rickard came up to the counter and put her two cent in and they began to say I’m the manager and we will not replace the phone model, So they replace my phone with the same model, but told me not to come back to her store call customer service for now on. This is the same person that just pissed off everyone she service while I was in the store. How can this company stay in business with these bad customer service reps? Oh Ya this is not the entire story will take to long to tell you everything. Three of the reps in the office were standing at the counter yielding at me WOW. The other stand back looking at them like they had lost their minds.

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C
2:34 pm EDT

AT&T unautorized charges

I had a go phone, but I donot have it anymore because it got stolen offshore where I work at-I no longer have posession of this go phone---for the last 2month sI was charged 74.22usd, by Vesta at&t.I want my money refunded.I also want Vesta at&t to quit using my bank account number to take this charge out because I no longer have this cell phone because it was stolen.I tried to contact them but all I get is a recording and them they hang up. please contact me at [protected]@hotmail.com

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J
11:24 am EDT

AT&T no rewards

I cannot find anything on rebates & rewards. I have been fooled into getting a service that I don't think is any better than what I had. I also did not find any rewardcenter web site. This is a scam as for as I can see. If you cannot send me my reward as you promised I will never recommend anyone to you. Make me a believer and send me what you promised. 300 dollars in rewards. You send me a bill every month, how about you live up to all your advertising. I want to use my rewards towards my bill. I expect to see a negative balance on the next bill.

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FireFighter
Corona, US
Jan 11, 2009 12:25 pm EST

The process of obtaining proimsed cash back has been ridiculous. Even after you were promised money in the mail, do not expect it to ever arrive or be credited onto your account, do not include it in any of your financial planning, instead think of it as a little angel drop from the sky and you will be a happy camper.

AT&T will probably send you a mailer around 30 days after your service--this is the most efficient part of the "reward" process. If I could give a compliment to AT&T about their Uverse service, it would be how efficient the automatic mailers are with very nice orange, attention grabbing colors and glossy, tactile textures. Wow. When I signed up for Uverse with the promise of cash back, I was promised $225 in rewards. A mailer arrived on October 17 with a website to access. However, when I typed the website into my browser, it claimed I was not eligible for any rewards! And, so, as rewRep1190 suggests, I "redeemed" my cash back by calling the Uverse call center on October 24, 2008. The kind peanut eating representive informed me to expect the checks to arrive shortly after Thanksgiving, about 5 weeks after the redemption. And, guess what? My cash back for switching from a reliable cable provider increased to $280. Meanwhile, mailers continue to arrive offering me to switch from my local cable provider.

It is now January 11, 2009, and I have yet to receive a reward. When I called back at the beginning of December, a hapless agent informed me that the reward was "stuck in the system", and he needed approval from his supervisor to move it forward and to expect it within 2 weeks. Well, when I called two weeks later to find out when the checks would be mailed, I asked to speak with a supervisor. The supervisor was very good at her job. She informed me only that the checks were stuck in the system and to expect them in 2 weeks. Groundhog Day revisited. I have to say that all the agents I contacted were honest and sincere in telling me this: "There is nothing I can do to help expedite the reward, even though you have been waiting 11 weeks for checks that would normally be processed in 4 weeks." Unexpectedly, I received an email from AT&T to let me know I qualified for a $50 gift card. However, the gift card does not show up in the redeemed reward window on the website. That is a total of $330 AT&T has promised but not delivered.

You know, I will be thankful when the money arrives, if it ever does, but this is truly ridiculous. I have little good to say about this service.

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rewRep1190
?, US
Dec 17, 2008 11:12 pm EST

im a rep at the reward center u need to call us at [protected] to get reward.

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Katherine
,
Nov 25, 2008 11:37 am EST

You need to call the customer service line and ask about your reward. I also was confused how this worked and called and asked. The very nice lady on the phone directed me to a page on their website. On that page you are able to request where the reward should be sent and if you want an email notification once it is mailed.

AT&T is great service for me. I'm saving 45$ a month with their uverse and internet and getting 200 more channels than I did with our local cable provider. If you weighed the options though and don't like the service, you should switch back. AT&T has no contracts so their shouldn't be a problem.

Good Luck!

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penni
,
Nov 16, 2008 12:24 am EST

go to google and type att uverse rewards

ComplaintsBoard
C
10:39 am EDT

AT&T returning of their equipments

During December 2007, I enjoy their TV and Internet service (less than a month). Due to a personal matter, I canceled this service. But it was the beginning of a nightmare not over yet. I called them several times from January to February or March to return the Hardware provided.

In all of the calls, I was told to wait for THE BOXES that they sent to me to return the equipments. In spite of this, I explained the problem to the customer service employee and I always got the same answer: “don’t worry there was a problem, wait, the boxes were already shipped to your address. The contract service was for $59 and free if I cancelled it before one month of use, but it was actually for $130.45, then I received another one (I don’t remember how much I actually paid) and there was a refund as well. I tried to get rid of the apparatus in their Westport (CT) location, but they didn’t accept them. I lost too much time, money and health by trying to return their equipments. Every call I did lasted about one hour to get the constant answer: “You have to wait for the boxes they were already shipped to their address”. I also sent a letter to one of their addresses: no body answered to it. Because their service worsens my hypertension and my nerves almost exploded, I gave up: no more calls.
Almost at the end of September, I received a new bill from them for $336.40. I called them again. This time I took the name of the customer service employee (Gloria Lopez). I talked to her at 10:35 a.m. in September 29. After showing her the general picture, she apologized; she repeated that the boxes were going to be sent to my address and that the bill was going to be canceled once they get the equipments. Two weeks later on, as always, no boxes arrived to my house, but a letter from Collection Bureau of America.
I called one more time in October 16 at 10:20 a.m. This time Tania Perez repeated the song: “sorry, but maybe there was an inconvenience. The boxes are going to be there from one to two weeks”. My last call was in October 24 (about 11 a.m.), in that time, I talked with Cark Calderon. He repeated the same. I asked him for his/her boss. He gave me the name of Seire Cardona. He added that she was going to call me in one or two days: she has not called yet.
I am tired of this. My heart is sick. I visited a cardiologist and took some tests. Today I decided to take the final choice. I am going to leave the equipments in one their locations in CT. They have been with me for ten months against my desire.
Dealing with AT&T U-VERSE has been the worst nightmare in my life. I care about people and I don’t want them to have the same experience.

Cordially,

Carlos M. Trujillo

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rottom
Gallatin, US
Aug 05, 2009 12:12 am EDT

i also am having problems with then . i to need to return some equipment but i dont know why all of it was included in the prise theQUOTED me which was really a bait a switch i too am sick of thier lies /rudeness/and all out and out shcaming. they told me to go to a ups store and they'll know what to do but i document everything from thecolour of car the person is driving me to location to the colour of walls/hair/people/and so on i will get my word out about this u verse just sorry for the other sevices ATT@T is providing me tyhey too will be cancelled due to them them U -VERSE that is or and i do think a qoute will stand up in court hmmmm lets find out shall we U-VERSE i bet u a penny i win

ComplaintsBoard
I
11:21 pm EDT

AT&T overcharged & interrupted service

I bought a Samsung Blackjack II in February from an ATT Wireless store in Lewis Center Ohio. I was very specific with the salesperson that this phone needed to work in Europe as I was traveling there the next day and would be traveling back and forth several times this year. She assured me that the phone and texting service would work with no problems and that I wouldn't have to do anything when I arrived in a different country except maybe turn the phone off and then turn it back on. She also told me that I had free wireless internet access for 30 days, unlimited and then I could purchase a plan later if I wanted to. She told me that she signed me up for a special rate deal that would give me better rates while in Europe.

So, the next day, I get off the plan in Amsterdam and turn my phone on...no service. I have a 9 hour layover and had planned on getting in touch with my friend in Sweden to let her know when I would be arriving. I tried turning it off/on, etc. and nothing worked. I couldn't contact customer service because it was in the US and they would charge me some outrageous fee to talk to them. So I had to buy a phone card to call my husband to let him know that I had arrived safely.

Then I landed in Denmark later that evening, did the same thing with the phone and had no service. My friend was waiting on the other side of baggage claim not knowing that my bags had been d elayed and that's what was taking so long, since I couldn't CALL her or text her to let her know! After about 20 minutes, I got a text message from Vodaphone telling me I was in their service area. Then I continued to get these text messages about every 30 seconds until I turned the phone off.

Once we arrived in Sweden, I turned it back on and immediately got a signal. And a text msg from Telia. in fact, I got SEVERAL of them, I couldn't turn them off. Later that week, we took a ferry to Germany and I continued to get text messages letting me know which service area I was in (this never happens at home). I wasn't USING the phone, I just had it on. I was there for 2 weeks and was able to receive incoming phone calls from the US and from my Swedish friends, but was not able to call out. When I arrived back into the US, my phone quit working all together. Took it to ATT and they said that the SIM card went bad because it had tried to update itself while I was in Sweden, then again in the US and that screwed it up (?)

Imagine my shock when the first bill arrive and I was charged $46 for downloading something while I was in Amseterdam (though my phone didn't even WORK there), plus a couple hundred dollars in text messaging, all from those networks! After a bunch of arguing, they removed most of it.

Then we went to Europe again in June. My husband had his Blackberry and we travel around The Netherlands, Denmark and Sweden for three weeks. Again, I got dozens of those stupid text msgs, but he didn't. His phone very easily switched networks (LIKE IT WAS SUPPOSED TO!). I hated turning my phone on, but sometimes we were going to be apart and neither of us speak the languages very well, plus I have my currency converter, translator, clock, etc. on my phone so I had to have it on, even though I never made a single call with it.

When we got home, our bill was nearly 1, 000! They charged us for calls and text messages that would have placed us in three different countries at the same time, yet they can't see how this is impossible. They kept saying "they're working on it" and we've been in constant contact with them. Now 2 weeks ago, they cut off our service, though we have been paying our monthly bill, just not the disputed amount and it's on the record that it's disputed.

Crappy service, uncaring customer service...after 10 years with ATT, Cingular then ATT again, we are DONE.

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cocopuff
Spartanburg, US
Mar 13, 2009 3:01 pm EDT

Me too! I am done with AT&T. My husband traveled to India and Panama and had $100's of charges for calls to and from numbers which were not even in service.

We accepted a re-rate on the India trip but have refused on the Panama trip. All they keep telling us is that it is on our bill, they are valid, and we should pay the bill.

ComplaintsBoard
S
6:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AT&T - customer service

Customer Beware!! AVOID AT&T. Crooks, liars, incompetent bumbling fools...A company so large, one hand doesn't know what the other hand is doing. With the flip of a switch, they turn off your service, then act like there's a technical difficulty too complicated for the outsourced AT&T tech in India to diagnose. After several days of outage, they’ll send...

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S
10:14 pm EDT

AT&T customer support

My experience has been horrible. I am to the point of canceling everything. I just recieved my new phone pantec matrix yesterday. Today i spent two and half hours on the phone trying to get helpl. Nothing has been solved. First I tried to come on att.com and email but apparantley the contact us email or chat doesnt work. I registered with media net and then set up my other pop email accts. I then go to my phone and access it thru media net and get into the mailbox. There are no emails being fwd. I then look online, no emails. I send an email from my phone and realize it used my media net user ID as my email address. [protected]@medianet.att.net which I DO NOT want as an email address for my phones outgoing email. So i call customer service bc that is what help on the internet tells you do. Someone deletes my acct. I reregister. AND now now login is rachelcrane but my email is [protected]@medianet.att.net so i get passed around a few times between data, tech support, and a media net person. They don't know why this is happened. I suggested maybe it takes time for everything to reset. So she deletes my acct again. SO i waited almost 10 hours. Looked on my phone under media net and there was no POP emails set up. I go back to media net which is ask me to reregister. I did so. And everything i entered earlier is still there and it has my email as [protected]@medianet.att.net. So email is still wrong, I am still not getting any POP fwd and I guess I will have to spend another two hrs tomorrow on the phone which is extremely difficult during work. I would greatly appreciate it if someone can PLEASE figure this out and email me at rachel.[protected]@bridgevine.com and call me at [protected]

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Neil Henry
Keaau, US
Jan 10, 2011 10:25 pm EST

Jerk AT&T phone guy
Jeremy
employee I.D. gjm976n

I recently called AT&T to get a rebate after a friend called me and said 
"the 2- 3GS 8GB iPhones you bought are on sale now for $49"  then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me. His name was 

Jeremy
employee I.D. gjm976n

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Neil Henry
Keaau, US
Jan 10, 2011 10:23 pm EST

I recently called AT&T to get a rebate after a friend called me and said
"the 2- 3GS 8GB iPhones you bought are on sale now for $49" then she told me she called AT&T and got a credit for the 2 iPhones of the same kind 2 days before I did with no problem. So I called AT&T and the nice lady one the phone said I think you need to go to the AT&T store with the receipt so I said that's not a problem, I got the receipt so I can do that, but I had a issue with my billing I added 2 phones to my family plan and they opened a new account instead of just adding them which took me to 4 phones and family plans allow 5 phones, but she didn't know how to resolve it, so she said " I'll get you someone who can better help you" so I was on hold for 10 minutes no problem I understand. The this guy comes on the phone and tells me there's nothing he can do, as I explained my situation he could care less and when I brought up the "30 days remorse claus he said and I quote " you can't buy a phone then see a commercial 3 days later and expect a credit, rebate or any other kind of support for that"
So I said then I don't want the iPhones put me back on my oldnplan and I'll go re- buy them for $49 the next day, I do have 30 days it clearly says that in the contract, then he got very pudgy and said " I am going to put a note on BOTH accounts that know one is allowed to help you with this or they will be immediately fired so I told him you are the rudest most pushy customer service person I have ever dealt with I'm my life and I will be making a formal complaint. He said go ahead I could care less and hung up on me.

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Mrs. Dill
Dora, US
Mar 11, 2010 10:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been with at&t for year's we have both home phone cell phone everything you can have we've had it until last year we we canceled the internet with them so for a year we didn't have internet with them until 3 month's ago when we got a 1, 000 cell phone bill saying we haven't been paying our whole bill, all together in the past 2 month's we've paid 1, 500 and their still saying we owe them more need help on this tired of spending hour's on the phone with them. ( we still dont have internet with them)

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CJMAT
Conover, US
Jul 21, 2009 5:59 am EDT

I HATE, YES HATE THE YAHOO/AT&T INTERNET.THE ONLY REASON YOU DID IS YOU WANT TO ADVERTISE MORE. DID I MENTION I HATE IT!
I WANT MY OLD AT&T SITE BACK!

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J
4:57 pm EDT

AT&T rebate

Here's what att uverse does to get you to switch to them.
They offer you a rebate, in this case $150.00, mail you $50.00
Once. When you call them up later to ask to ask them about the other $100, they tell you you are too late and you're sol! Watch out!

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Jong Lee
10826 Daylight Dr, US
Mar 12, 2013 8:53 pm EDT

We switched from DSL to U-Verse Internet, having been promised $200.00 card to use for AT&T bills or whatever we want after 30 days. Well, our account shows we have a $100.00 credit, not the $200.00 card promised. Then in Feb 2013 we changed to Uverse Voice and received just today our letter with our Redemtion ID. I went to the page and it only had a $50.00 redemption card. All the while we were setting up Uverse Internet, what our reward would be was different each AT&T person I talked to. First it was a $200.00 rebate, then it was a rewards card to use however we wish, the next person said no it is a rebate, then the next person told us that it was a card to use on AT&T services, etc. as we wished including paying our bill. The last person I talked to said no it is a $200.00 Visa card to use as we wish. Well, we never received the $200.00 card, but did receive $100.00 credit to our account. Then we went with Uverse Voice in Feb 2013, saying we'd get an extra $50.00 on the rewards card for bundling. That leaves our "rewards" $50.00 short. Why would a company tell so many different customer service reps were different rewards every time we called and checked? I guess I should be happy we at least got the $100.00 credit. We'll see if that $50.00 Visa card ever comes, but it's still short of what we promised. AT&T needs to get their **** together and make sure everyone is on the same page about what and how and how much rewards and rebates are. And, a bit off subject, our "new" 12 mg Internet service is NOT as lightning fast as they said it would be over our past 1.5 mgs. It is faster, but only slightly. What gives? Anyone else experience that?

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Jack A Root
Austin, US
Aug 23, 2011 8:20 pm EDT
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This lecherous and predatory company operates without impunity. I am a mild mannered person that has been transformed into a raving lunatic by the bait and switch and the absolute horrible customer "service ." I was owed a $300 reward and kept calling to inquire of its status. Now they tell me those rewards are no longer available and there is nothing they can do. It's so egregious that you don't even know where to start presenting a logical argument that clearly demonstrates why you are getting violated without any lube. It's like the Stepford Wives or some other alternate reality that I can't operate in. FYI if they ever cut off your service(S) they charge you a restore fee for each one.Even though it's the same friggin system. They are making Time Warner look like philanthropists compared to their business practices. There are only about 10 other things I was mislead on that I will not go into, so as to preserve a complete nervous breakdown. For lack of a better description the entire outfit is a ### ridden boil on the American consumer's perineum.

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Barbie2000
El Cajon, US
Mar 04, 2011 5:49 pm EST

I saw a offer for A.T.&T.U-Verse. To switch from your current company they would give you a $300 gift card. I thought WOW! I had the operator explain the gift card and how it could be used. I said sign us up! The after getting the service I get a letter to go to a web-site to get our bonus. I go there and it's $50 gift card. I have lodged numerous complaints. I am being told that I'm receiving a $35 a month discount and can't get the $300 gift card. Discount? I now pay more the Cox my former cable company! Their customer service sucks! I said I know you record these calls - look it up and see that I was supposed to receive it. I was told that even if it was offered - and get this --- "It doesn't exist!". That is what he said! What he meant was I couldn't get the "discount" and the card. So, I said give me the card I was promised - couldn't switch it. It might be illegal to record conversations but if you are going to deal with A.T.&T. I would record any promises made! They also said I received a E-mail out lining the offer I was receiving. I can't find it in old, new or deleated E-mails. So, I said it again. I was told they couldn't do that either!

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MUCGrad
Strongsville, US
Mar 24, 2010 7:06 am EDT
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I signed up for ATT Uverse on 3/1/10 for the bundle phone, internet, and TV (6 sets and 2 phone lines) with Hi Def and HBO for $100 Visa Card and $162.00 for the 1st year and no installation charges. (Andrea) After service was installed, I had no high def and no HBO. After the weekend, 2 TVs and DVR did not work. They came to fix it and now I had High Def, but no HBO. I called and they said I was never signed up for HBO, I vigorously disagreed as I had confirmed all information and wrote all the information down, but agreed to pay $168.00 for the U450 package for the 1st year with $150.00 Visa cards. (Sarah 3/17/10). Meanwhile, the laptop computer no longer connects to the gateway, the 6 TV doesn't work and the wireless printer no longer connects to the network. Also. a brand new Hi Def TV has only green, white and red colors. On 3/20/10, I received an ATT card in the mail which said to redeem my ATT reward points online. I did for $100 which I was upset because it was supposed to be $150.00. When I clicked to check my status, it said $250.00 was alsready processed. HMMMM. On 3/22/09, I received the bill from ATT with installation and activation charges ($54), no second phone line, wrong cheaper package listed but with the outrageous amount of over $250.00. I called and talked to Kenya who said she could work around the rate for 6 months then I would have to call her back in 6 months so they could rework ir or she could give me the the difference in a lump sum because I had redeemed the gift cards. She took off the installation charges but not the activation fee. I said no as I use and need an accurate bill for business. I asked to talk to a supervisor. Austin came on the line and confirmed what Kenya told me but said he would check into it and get back to me in 24 hours. I ask for a number to reach him directly and he would not supply me with one. On 3/23/10 in the AM, we contacted the installation technician to say the laptop and TV were not working. We are still waiting for a call. On 3/23 after waiting for a response for 24 hours to no avail, I called ATT and talked to Brendan. He said he could not do anything. I asked to talk to Austin the supervisor. He said there was no supervisor, Austin, who worked there just another Austin, a phone rep like him. HMMMMM. I talked to Amanda, a supervisor. She took off the activation fee but could not help with changing the bill to $168.00 which was what I agreed to pay. She noted the 2nd phone line was not included but she couldn't do anything to help. I was quite upset and told them not to send me a bill as I would not pay it. Later, I called WOW and reordered their service. On 4/5/10, I will be rid of ATT forever. I am still waiting for a service call.

PLEASE: MY ADVICE - FORGET THIS SERVICE. I also forgot to mention 1 phone no longer works and the TVs frequently freeze and you must reboot the set boxes.

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tuscaloosa
Tuscaloosa, US
Mar 15, 2010 8:41 pm EDT

AT&T promised me a promotion for $20 a month off my uverse bill for 6 months. They told me the second receiver was free for 1 year. The internet was $33.00, the TV was $39.00, less the $20.00 per month. The price of the service was supposed to be $52.00 a month plus taxes for 6 months.
What a mess. I asked for a paper bill for months, yet only received an email notice, with hundreds of dollars listed as an overdue balance. So far, starting in March of 2009 through February, 2010, I have credits on my account for $1, 002.00, the price of the service during this time is $957.00, with the promotions and they want me to pay them another $249.00. I had a case number in one instance, a representative was supposed to call me back at 9:30am on a Monday and at 8:30am, they turned off my service. Another $60 added to my bill. I have literally spent the entire day on the phone being passed between billing, accounts receivable, retention, sales, with rude people who hang up on you...and when I think everything is straight, another email comes with another overdue amount. I've had it with AT&T.

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Renzo Ambrosini
Miami, US
Oct 01, 2009 5:34 pm EDT

Somebody knocked on my door to offer me a $150 rebate back in January 2009, it's now October, and still no rebate. I spoke to "Mona" at the att rewards department and she said it was declined because of my phone #?!?!?! She would not elaborate. She said since I don't have an ATT home phone (they do not have it available in my area) I would not qualify for the rebate. Two weeks ago they told me that they would credit my account $150, they never did. Spoke to a supervisor at customer service for ATT, and I have never been treated so rudely, her name was "Collins", she would interupt me and speak loudly (almost yelling) over me. I asked to speak to her superior and she snickered and said "i'll have to take your number and have them call you back". I'm sure she didn't even take my number down. I'm switching back to comcast, after 8 months of crappy service that keeps on failing and paying $210 per month.

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TLB
, US
May 13, 2009 1:34 pm EDT

Having the same issues here in North Raleigh. No rebates yet and it's been two months. Called and they said it's on the way ($100 check and $100 Visa) so we'll see how that goes.

BUT the other thing is they contend that it's NOT shared access BUT my internet is slow as hell (on ALL websites, not just a few) during busy times of day. And no matter what time of day I have the problem of web pages not coming up completely..like youtube will have picture thumbnails missing all over the place and videos won't load unless I do a refresh or two or three. I'm going back to TWC. Never should have switched to begin with.

One good thing I can say is that ATT has a news server and TWC discontinued theirs.

PS check out my ATT service photo..funny s*** and I dead with this on EVERY page.

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Sam G
wester, US
May 02, 2009 1:09 pm EDT

I agree. Same thing with my case. The sales guy promised that I will get $250 rebate and now I got only $100 and when I call customer care, they dont really care! ATT's another lure and trap game.

GSV

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Raleigh Ed
Raleigh, US
Apr 08, 2009 3:44 pm EDT

My complaint is against AT&T for its false advertising regarding rebates. The promised me a total of $240 in rebates against my investment in U-Verse services way back in December 2008, and they haven’t completely delivered by April 2009.

Their deceptive strategy was to first assure me that after the initial $100 check I would get another check for $40 and a VISA care worth $100 within 4 – 6 weeks after filing. I did file immediately but no rebates yet; furthermore, every time I call to inquire, I get the same line of bull, that there was a breakdown in the process so they will give these rebates high priority and I should get them in 5 – 6 weeks (from the date of the call).

To add insult, they refuse to accept these credits toward payments to ATT for the crummy service I received from them and subsequently returned to TWC after a 30 day trial.

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AT&T fraud and scam

I have had a plan for many years with AT&T Wireless that includes rollover minutes - i.e. I have 900 minutes a month on the plan and whatever I don't use each month rolls over to the next month. I just realized that I have accumulated 4, 240 rollover minutes, so to save myself some money I decided to change to a cheaper plan with less minutes offered, at least until I used up the accumulated roll over minutes.

I called them to change my plan from $59.99/month (includes 900 anytime minutes) to the $39.99/month plan (includes 450 anytime minutes), but was told if I change my plan I will lose ALL of my rollover minutes except however many minutes the new plan offers. Which means I will go from having 4, 240 minutes to only having 450 minutes, effectively LOSING 3, 790 of my earned rollover minutes.

Obviously this totally defeats the purpose of changing to a lower priced plan. To me, this is a rip-off! I earned those rollover minutes and they should not be able to take them away from me.

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tom timbrook
Hartford, US
Aug 26, 2010 8:48 pm EDT

se to ruin it to me

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TL
,
Jul 30, 2008 7:41 pm EDT

We upgraded our wireless plan 9 months ago, around November 2007 and were told that the family plan that we were getting was good for our family of 5. We only had 3 phones but would need 2 more in the coming years and this plan was expandable. This was a 550 minutes plan that I was made to upgrade from a 600 minute plan that was cheaper but to add more phones I needed to go to this plan. Well, now I want to add more lines and they are telling me that I can't. That the plan is only for 3 lines. How many families do you know that only have 3 members. The company once again is trying to get more money and wants me to upgrade to another plan. I've spoken to at least 20 people at the company, from different support areas. At first I was told that this was not a problem that I could order the phone and just add it to my plan. I did this, I ordered the phone, I went to activate it and they said I couldn't add it to my plan that I would have to upgrade. I sent the phone back gave up. A month later I tried it online and it seemed to work, it let me order the phone with no problem and I called and they said it was not a problem. Again I received another phone. Again when I went to activate it they said I couldn't unless I upgraded. I've been working on this now for 2 months and finally was able to talk to someone up the chain and they are saying that I can't add another phone without upgrading. They basically switched the plans in mid stream because all of the other wireless companies are going to this format. When I said I guess I would have to switch, they didn't seem to care. Obviously, AT&T, is playing games and trying to get away with what they can.

I had AT&T long distant years ago and they didn't care about my plans back then, I had problems with their billing practices and I guess they haven't changed.

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Laurie Chism
Sou, US
Jan 25, 2011 2:53 am EST

After the 4th time of a messed up bill, I am done. I kept paying my phone bill and they kept calling me saying they would turn my phone off if I did not send them my monthly payment. Then 2 days later, I got a bill with a 312.00 credit on it! After going over the paper work, I found they were applying my payments to my internet acct. were I owed only 19.00 a month. Geez! Problem is, I was with them one time before and had the same problem. I went and switched to Simple Mobile with my Iphone. I refuse to pay them their early termination fee. I understand mistakes can be made, but like I said before, this is not the first time. The company is TERRIBLE!

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Michele Belleblu
Henderson, US
Jan 05, 2011 8:47 pm EST

AT&T has for the 2nd time, taken money from my checking account WITHOUT MY AUTHORIZATION! can we say ILLEGAL! It has caused bounced checks, outstanding overdraft fees, I've played nice for too long... been with AT&T since 2003. I think its time to contact a lawyer? Im seriously at my witsend with this! meanwhile the threat of my electrictity being shut off because of AT&Ts actions, I have to come up with additional $$$ to cover that! and I DONT HAVE IT! All AT&T can say is, We are sorry and we reversed the charges. I have yet to see it in my bank account! not to mention the overdraft fees they are responsible for!

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domer74
Coppell, US
Nov 06, 2010 6:26 pm EDT

ATT didn't become a huge profitable company by being stupid. they take advantage of the fact that their customers have jobs (to pay for ATTs crap) and don't have time to read all the contract ultra fine print. I felt the same way others described when I upgraded to iPhones this week and was told I couldn't drop to a lower minute plan and consume my 7000 minutes. I decided to just move on. The only option was to go postal and bunk with Bernie Madoff!

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KayBay
, US
Aug 26, 2010 9:02 pm EDT
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Constant call disconnects, too. Notice the recent Consumer Report mag rating for AT&T; the very lowest in every single US market in every category (consumer complaints, disconnects, low/no signal, etc.)
I'm locked in for another year and going elsewhere cuz anything is going to be better!

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Robert Raskoff
, US
Apr 01, 2010 3:08 pm EDT

All the communication companies deliberately look for ways to scam their customers, knowing quite well that the government or any other regulatory branch will do little or nothing when they are swamped with endless complaints and held up by lobbyists that pay them to do nothing. It's literally a license to steal, since they are all mega sized companies and it would take too much effort to stop them, so we all suffer from their greedy way of doing business. The larger the company, the more they they can cheat the public and continue to operate with impunity. These companies have people just to figure how they can operate in a quasi illegal fashion just inside the law to inflate their bills and find all types of ways to add fees and charges unrelated to the service. They also add surcharges and internal fees to their own billing and claim it is outside or government charges and not theirs. The people that answer complaints are also trained to discourage callers and deny credits where ever possible. There are very few places the public can go to get satisfaction and they know this, which forces many of us to simply give up in frustration.

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BoboTR
Noway, US
Jan 07, 2010 10:07 am EST

I agree. The rollover minutes are a total scam. They give them to you to make you feel like you are not losing minutes if you buy too big of a plan, but then they strategically keep them from ever being used.

1) If you add a person to your plan, you might start using those minutes. So they cancel them.
2) If you downgrade your minutes per month, you might start using those rollover minutes, so they cancel them.
3) Then, if somehow, a lot of people on a particular plan seem to be using the minutes up. They cancel that plan and force you into a change. Then they cancel your minutes because you changed.

The only way you CAN use the rollover minutes is by greatly increasing your talking time without adding a phone line or changing any features.

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AT&T apologist
Layton, US
Nov 07, 2009 4:05 pm EST

Let me explain this to you guys... Lets say somebody decides to get a 3000 minute family plan for $149.99 for one month when they know darn well that they are only going to use 700 of those minutes. They've just accumulated 2300 rollover minutes and can now downgrade to the 700 minute plan for 69.99, that's an $80 difference in the plans, therefore only one month and maybe a half would pay for that difference and now they have a nice little nest egg of minutes. They've just cheated the system. THATS why the minutes are capped down when downgrading the plan

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Mari57
New York, US
Sep 02, 2009 10:19 pm EDT

I agree with the complaints on this board and would like for a lawyer to call me before my account goes into collections. I have paid several months of ATT Wireless bills and for a family plan of 5 I have been paying nearly $750.00 for unknown charges. My plan was for $100.00 for 2100 minutes and each phone had charges, but none that would add up to $750.00!

Every month was the same story and ATT did not have a reasonable explanation. They are also ripping people off with the early termination fee, which is clearly against federal laws. Please help me file suit against ATT Wireless Fraud and Scam with charges and illegal fees.

Thank you,
Maritza

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7:50 am EDT
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AT&T cant find the website

I too signed up for dsl and they said after I signed up a check for 50.00 would be in the mail, plus where do you sign up for the rewards except
throught the complaint dept. Is there another site besides att.com/rewardcenter

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Cutie22
Cleveland, US
Mar 05, 2010 3:21 pm EST

Try: rewardcenter.att.com -- Went through an online chat with an AT&T employee and received the CORRECT website address ! It worked !

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SweetSag12
Yreka, US
Sep 22, 2009 12:41 am EDT
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I have also gotten the reward, you can all the phone company and have them redeem it with them and get a confirmation order, and if you give the phone company your e-mail they will send you a confirmation online that you will be receiving it on a certain date.

I have gotten this before, they will send you your check with no problems.

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Anita Brown
Saint Louis, US
Sep 22, 2009 12:27 am EDT

I A.Brown was told that I would receieve my a free modem in the mail, but when I received my bill I was charged 125.90. I would appreciate if I would be credited my rebate

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summers
, US
Sep 08, 2009 9:36 am EDT

i was told i would recieve a $150 visa gift card signing up and and a $50 check. Well, the check is being processesed but why can't i recieve a redemtion for my visa gift card? kristine

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anna m stalder
Parma, US
Jul 16, 2009 9:30 pm EDT

I was promised a $20.00 reward for upgrading, over the phone and with a postcard.
Went to the web site but nothing worked. My bill jumped from $107.20 to $119.82.
Please explain!

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Gary Truwe
Indianapolis, US
Apr 22, 2009 1:46 pm EDT

Yesterday I reveived a meiling from AT&T U-Verse, indicating that there was a reward waiting for me, and that I should check the website to redeem and track the status of my AT&T rewards. The website has no such option. What can I do? My name is Gary Truwe.

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Nellie
Coconut Creek, US
Mar 13, 2009 1:58 pm EDT

I am very disappointed in your company ATT, I have been calling for a referrel rebate, on 12/9/08, 1-4-09, 1/22/09, 2/20/09, 3/13/09, and everytime I call there is a different story, and not the right one. they tell me it take 2-3 wks before I get my referrel rebate. Now they tell me I am not getting it because I did not register in time and I registered my son on 12/9/08, when he got service . and all this time nobody told me that I was not getting it they told me a bunch of lies. Train you people to answer the right questions. i know that there is always a problem with rebates from your company because this also happened to my granddaughter. It is possible for me to still get the rebate? nellie

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paul
Gainesville, US
Mar 12, 2009 3:53 pm EDT

when we called att for our service*s we were told about the 100.00 rebate. well nothing has been sent out.can you tell us why? thankyou...p .raymond

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Yolanda Fullerton
Cleveland, US
Feb 19, 2009 1:26 pm EST

I called the att to see if how much I own on my bill. They told me that it was 128.98. I then told them that it was not right Cause I ordor theHigh Speed Internet and the Modem and the shipping with my CreditCard. That is when the person told me that they don't take Credit Cards ordors. now here I am that I met have to pay for everything again.

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ronnie woolfolk
,
Nov 18, 2008 8:33 am EST

i have been waiting for my dsl rebate for over 7(SEVEN) MONTHS and all i get is the run around, they tell me to send the numbers on the box the modemn.

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9:58 pm EDT

AT&T fraudlent charges

On the same week, I noticed a debit from my checking account from Vesta AT&T. Then I checked my other checking account and the same charge was there as well. How can this happen?

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ROSA COYLE
EASLEY S.C., US
Sep 25, 2011 1:39 am EDT
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let me tell you all righht now i am not going to be ripped off because some nut has to have money you all have already taken money out of myn checking account and how you done it i don, t know ..i have never had a go phone before and nwever will now, it is wrong in waht you all are doing to people, it is fraud and you are not going to use me in your dirty little scheme..you all put my money back in the ba nk before i go to s.s. and you can count on the law.my money had better go back in the bank.i will never have a go phone. now i want my money back i really don, t know how you all done this but you had better get it strighten out.

ROSA E.COYLE
AND THAT IS ALL YOU GET.

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5:05 pm EDT

AT&T have not received my $50.00 rebate

My dsl was actived on 6/3/08. When i call the reward center.I 'm told that there is no rebate for me. I'm tried of the run around regarding my rebate. Please help.

Home # is [protected].

Thank You
CARRIE SHEPHERD

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Ron Churchard
,
Oct 02, 2008 11:16 am EDT

Reward - What reward! Still waiting

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Jodie Wilson
Prattville, US
Apr 19, 2011 5:58 pm EDT

I told my sister about Directv so I call the number told them my name, phone number.Them I told them I had told my sister about Directv, gave her the phone she got it then she asked them don't my sister get 100.00 for refureing me they said no you didn;t give use her account number hello i did all that before I gave her the phone.Got cheayed out of that 100.00

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Jodie Wilson
Prattville, US
Apr 19, 2011 5:53 pm EDT

My told my sister about Dircetv I talk to the person at att gave them my account number told about my sister gave her the phone.She asked them about my 100.00 for refureing her they said no I could not get it because she did not give them my account number hello I did all that before I gave her the phone got cheated out of that 100.00

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CHUCKUFARLEY
, US
Jan 29, 2011 8:08 pm EST
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ATT REWARDS CARDS SUCK YOU THINK THEY WERE GIVING YOU A MILLION [censor]ING DOLLARS THE SYSTEM TO ACTIVATE CARDS SUCKH DONT THEY KNOW ABOUT HOME PHONE NUMBERS ALL YOU DO IS CALL FROM PHONE AND ACTIVATE ALSO SEND 3 $50..00 DOLLAR CARDS INSTEAD OF ONE CARD A COMPLETE BUNCH OF COPERATE [censor] RUNNING THE SYSTEM

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ATT Furious
Marietta, US
Jan 26, 2011 2:17 am EST

*************************************************************************************************************************************
***************************************************** READ THIS ONE ***********************************************************
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I was promised $275 in rewards and only received $50. Good thing I kept my online receipt to fax to their Reward Center at [protected]. Despite faxing my request and proof of rewards over 10 times over the last couple months, it is still not available for me to redeem. Phone calls didn't help. I am close to being angry enough to begin faxing random junk into their fax line to cause the same amount of confusion and frustration they have caused me. I should have learned by the past rewards experiences from years ago - not sure why I returned to AT&T.
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***************************************************** READ THIS ONE ***********************************************************
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leon gardner
Nashville, US
Nov 05, 2010 8:41 pm EDT

i done had this service for 4or5 months and still havent recieved a reward

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DAKODA
Elwood, US
Sep 24, 2010 5:26 pm EDT

Iam sick a tired of ATT and there REWARD CENTER . Feel free to call me anytime to hear my stories, Iam getting ready to drop there service, because I think they give us the trouble getting are REWARDS because most people just wont keep after them.Well they just messed with the wrong man! [protected] D.J.G

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jhb1
Tullahoma, US
Dec 17, 2009 4:11 pm EST

We got at&t service back in Oct 09 and had trouble with there service and we had it for a week and they took out the 50 deposit from my wifes account and after changing service as they said i was suppose to get a visa gift card, i just got it yesterday. Well after we went to another phone service it wasn't good so we went back to at&t and they took out 50.00 again and we were suppose to get a paper bill but we didn't use the internet but one day and i called them to disconnect it and they did but they took out 11.75 just for that one day of service cause it was very slow and i had the fastest service they have and i got a bill for the phone saying i have to pay 6.76 but what happen to the disposit? they just kelp it the second time and on the rebate card i called to activate and when i put in the card numbers they repete it back but the numbers are wrong and i have tried it ten times and i even went online to do it but it say's theers trouble. We will NEVER get anything that has at&t on it ever again but i'm fixing to turn them into the BBB here and let them take charge cause they owe us money but doesn't want to pay.

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CABLE FILMS
Mission Hills, US
Dec 02, 2009 2:35 pm EST

I just switched from Time Warner to ATT on October 28, 2009...and have paid my bill (somewhat confusing, to say the least...over $240) for phone, DSL and internet...with a rebate supposedly coming. As of this moment I am planning to contact ATT with the paperwork I received:"Your reward is waitinf for you!". NOW -- after reading about the problems, above, with respect to ATT NOT FULFILLING their obligations to us, I am quite concerned and IF att does NOT respond to my application today (Dec 2nd) for their so-called rewards, I will CANCEL and return to Time Warner, here in Kansas City. (Let also it be known I've waited more than the 30 day period to apply for "so-called rewards.") cablefilms@att.net

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Mickeymc
Huntington, US
Nov 19, 2009 12:54 am EST

### it what can you do! STOP COMPLAINING, AND DO SOMETHING, These stupid complaint sites are a joke we all let these corporate ###ers get the best of us and we figure logging on to a [censored] website will ultimatly fix our problems. try filing a group lawsuit. You may not think you're entiteled to much more than $50.00 But I'm telling you they don't want to be publicaly exposed, which could and would be dramatic to theie company. if you want more information and involment, contact me at brad24taylor@yahoo.com and we will help each other

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11:48 am EDT

AT&T reward cash back

Per request,

I am requesting the status of my of my reward rebate. All information requested on behalf of at&t consumer services; dept. #cpn07n2032230707c, p. O. Box 1250, milan, il [protected] has been mailed and/or sent. Your prompt attention to this matter would be greatly appreciated. Thanking you in advanced.

Mrs. Karen s. Jackson

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mike d.
Siasconset, US
Mar 03, 2009 1:58 pm EST

you ###ing people are nothing more than low-life ###. 60 dollars a month for a piece of ### laptop connect card that does not cut it . it loses signal way to often for no reason . 3-4-5- bars does not matter it is a total ###ing rippoff and you people should be ashamed of yourselfs i will not be renewing any contracts with you ###ing ### . at&t is a totally dispicable company . and i hope you go out of businessreal soon because you suck...

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8:11 pm EDT

AT&T cancellation scams?

Once you sign-up for an sbcglobal.net, just try and cancel it! Wait on the phone for hours. Get hung up on. Get transferred. I highly suggest that nobody ever obtain an email address from this company and pay for it. Good luck if you ever wish to cancel it. You'll get transferred to India and they will cut you off!

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2:19 am EDT
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AT&T - charged me for a modem I didn't purchase and will not return my money

They need to stop ripping people off & give me the money they owe me & countless others. I think a class action suit is due! Blue collar crime has gotten by with a slap on the wrist for too long .They rip people off for millions of dollars .never pay the peole back & never have to do a day in jail while the guy who has to steal a loaf of bread to feed hi...

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6:53 am EDT

AT&T rebate

I signed up for new service with AT&T on 09/03/08 and was told because I "was a valued new customer", I was eligible for a $100.00 cash back rebate that I would need to redeem online at www.att.com/rewardcenter. This link does not exist and when I call into AT&T, I get no resolution, only that "they" will look into it.

This is false advertising, deceptive and bad business.

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Patrick McKiernan
,
Sep 29, 2008 8:26 pm EDT

I switched my internet service to At&T DSL and was to receive a rebate. they now tell me that they could not verify that I have the DSL service, not sure how that is when they are charging me for the service. Also, I changed to dish network from cable and submitted rebate papers as required and they claim they never received the documents. I did not get them back in the mail and can only assume they lost the documents. In short they have denied $375.00 in rebates promised at sign up.

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William Tahata
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Oct 09, 2008 6:40 pm EDT

I mailed in for my rebate for my AT&T REWARDS as I opted for my high speed 2TDSL, which I am using now. To this date I haven't received anything. Could you please check as I posted this request on July 28, 2008, which has been more than 2 months ago. Thank you.

William Tahata
2110 W. 176 St
Torrance, CA. 90504

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Suzanne Denno
Oceanside, US
Jan 31, 2009 11:15 am EST

I supposedly was mailed my rebate for the purchase of a new cell phone on December 12. I followed up on email, but after not receiving it I call the phone number listed. They said it was in fact mailed and I should receive it in 3 weeks. Well, as of today, I still have not received it. Is this a scam or what? Am I allowed to deduct the rebate amount from my next cell phone payment?

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Barbara Ybarra
Burleson, US
Oct 07, 2009 3:58 pm EDT

I was told if I orderd internet servce from At&t I would recieve a 50 dollar visa gift card..I never receved it and now thay are saying I was to apply for this..Well if I have service through them they should automaticaly send my rebate. Now thay are saying tha my rebate has expired.Could you help me to obtain it?

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Tracy77
Cumming, US
May 25, 2010 2:16 pm EDT

I moved and had to turn off my AT&T home phone/internet service. I just realized that the rebate check they had sent me to offset the cost of my modem is expired. I called to request that they reissue the check - this is money owed to me.

I was informed that "since [I am] no longer a customer with AT&T, those funds are no longer available." We're oh so sorry, we're keeping your 50 bucks.

Excuse me?

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VICKIE
,
Nov 06, 2008 8:39 am EST

I SPENT ALOT OF MONEY ON A PHONE TO UPGRADE. MY PHONE QUITS RINGING AND THEY SEND ME A REFURBISHED PHONE. THAT ONE GOES BAD AND NOW I'M ON MY FIFTH PHONE THAT IS STILL NOT WORKING PROPERLY. THEY WON'T SEND ME ANYMORE PHONES AND THAT'S THE END OF IT. I DIDN'T ORIGINALLY BUY A REFURBISHED PHONE WHY DO THEY SEND MY REPLACEMENT THAT WAY?
ATT CINCULAR IS BAD NEWS...

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Pamela Baker
,
Oct 14, 2008 4:09 pm EDT

I have been trying to get my rebate of 79.99 since June 2008. After multiple calls to ATT, waiting on hold, being transfered from dept. to dept. and getting disconnected I have still to date not received it. My last communication was I should receive it in about a week... we'll see. I would not recomend ATT to my worst enemy and if I had it to do all over again I would not. My lesson learned is to never agree to any type of service with ATT where a rebate of any kind is offered.

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bajaskier
Fond du Lac, US
Oct 10, 2008 9:05 am EDT
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6:07 pm EDT

AT&T pricing is not what it seems to be

I bought an AT&T Prepaid phone card at Walmart, that said 1, 000 minutes in large numbers for $40.00 and discovered, as I used it that I did not actually have 1, 000 minutes. On back of the card, in small print, it gives the actual rates for instate calls, which was, for Florida, 5 minutes for every minute used. Some other states varied from actual time to 8 minutes per one minute call. As far as I am concerned that is fraudulent. It should not have stated 1, 000 minutes, but rather the true amount of minutes on front of the card. I am very disappointed that Walmart would be caught up in such a scam. I have been a customer since they first opened in Boca Raton quite a few years ago. This is definitely a turn off. I'll probably start taking my business to Super Target, which is just about as close to my home as Walmart is.

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sherman
,
Oct 29, 2008 1:46 pm EDT

I have a store selling at & t prepaid pin number,
now there are 3 customers complaint that the pin nuber can not been refill, so I called the CS and wait over 20 minutes, and then, they just refuse to provide me any informations due to ### security reason. and finally, i refund back to the customers, and lost that $75.

I questioned that, who can access the pin number, ?

I think At & T sell 1 prepiad pin number to more than 1 customers, they are trying to cheat their customers.

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3:26 pm EDT
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AT&T - did not use service-hasn't refunded

I received disc to install AT&T internet. When I called to register, AT&T rep said windows 98 wasn't supported and connected me to AT&T Support Plus. They wouldn't talk to me unless I gave them a credit card number, (which I was informed I could find the terms of the agreement on the internet, which I didn't have which is why I was forwarded to them). So I...

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12:56 pm EDT

AT&T customer service dept.

Att Uverse Bundle was offered to us..Sept. 5th, 08. We where scheduled for hookup on Sep. 20th. Had to reschedule. Next available date was Oct. 4th, 08. No problem..until ATT unhooked our phone line on Sept. 22nd. We called our current phone company "Charter". They said, Att took our phone number in their control. I called ATT, they said, yes we did, , and we are sorry for the mistake. After several calls and minutes to hours later on my limited cell phone, ATT agreed to come out Sept. 29th, 08. Between 8a-10a, I called they said, they would now be out between 10a-12p. I called them at 2pm..they said to be patient..a service agent would still be out today...(needless to say, I spent my whole Saturday...waiting.) I called them back at 8pm, the representative, said " well obviously Ms. the office is closed now, they won't be out tonite." Monday now is here...I'm desperately trying to get some info...and real true to our account. I got some information thru working with the neighborhood, who also had ATT problems, and a few of them, had a local sales rep. number and a U-Verse manager's number out of Lansing. They to, just blew smoke up my ###. It's now Saturday Oct. 4th...waiting on ATT because the ATT manager said, I promise our tech. will be out between 10a-12p. Well, you guessed, a no show. We are now getting new service with Charter..sometimes cheaper isn't always better. ATT SUCKS...

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Willie Darrett
Fresno, US
Nov 19, 2008 3:36 pm EST

I'm having the same probelms, but more... Had a 8-10am appt. no call, I called, they said someone will be coming that day. Finally at 3:30pm tech came to install the U-verse. That evening I notice that only one phone line in my home worked. I call and set-up an appointment for the next day at 11:00am, you guest it, a no-show, call three more times that day and finally was given another appointment for the very next day at 6-9pm, another no-show, was given another appointment for the next day 6-9pm... ANOTHER NO-SHOW. Some one needs to be fired and unemployed...

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Amit Khurana
,
Nov 10, 2008 4:37 pm EST

I had bought a Go phone last month and had activated the same on 13th October 2008, I got the phone + gophone card of 50$ value with 10$ bonus for the activations in that period. Eventually i got a nice deal with 60$ time.

After I recharged the phone, I started noticing the problems while speaking on the refurbished Nokia 2610. It was a bad instrument as I was not able to hear the other person clearly on this phone ; and since here you usually buy the phone + connection together, by the time i realised the phone was bad i consumed 1.5$. To cover up for the business I spoke to Sprint mobile and ordered a new connection, as AT&T's poor connection causes me a loss in my business.

I was pretty sure that this money was to be returned by AT&T (barring the 1.5$ which i had consumed so far); I called up customer care and they spoke so redely to me and said that the talktime cannot be returned.

Reason why i had to go through the pain of ordering a new connection is due to the phone which was promoted by AT&T and evenually I could not use my talktime with this phone. Please suggest as I am searching for the appropriate consumer forum to help me here.
All I paid was 40$ plus 3 $ taxes and I want this 43$ back., because of this bad instrument or whatever reason (may be the TA&T) connection at Arizona; I have still not been able to use the talktime which is valid till 11th January 2009.

I am raising this concern with other consumer forums as well,
All i want is my basic money to be returned.

My AT&T no is : [protected]
Order Number: [protected]

Thanks
Amit Khurana

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MR. MRS. RODRIGUEZ
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Oct 25, 2008 3:38 pm EDT

ATT U-VERSE IS STILL A PROBLEM. EVER SINCE I HAVE RECEIVED THE SERVICES FROM ATT U-VERSE I HAVE HAD 3 TECHS. AT MY HOUSE PLUS A FIELD MANAGER AND I STILL HAVE THE PROBLEM AT MY HOUSE. I AM PARTIALLY PARALIZED FROM THE WAIST DOWN. I MISSED 2 APPOINTMENTS WITH MY DOCTOR BECAUSE ATT DID NOT KEEP THERE APPT ON TIME . I SUFFER WITH PERMANENT CRONIC PAIN. AND NOW JUST YESTERDAY EVERYTHING WAS DOWN FOR AT LEAST 4 HOURS.! I HAVE BEEN WITH ATT FOR MANY YEARS, I EVEN HAD MY FAMILY, FRIENDS USE ATT BUT IF SOMEONE DOES EVEN NOT CALL ME ABOUT THIS I WILL CHANGE AND EVERY ONE I KNOW. SO ATT PLEASE CALL ME. MR. J. RODRIGUEZ

AT&T Customer Reviews Overview

AT&T is a leading telecommunications company that offers a wide range of services to its customers. The company has received a significant number of positive reviews from its customers, highlighting its excellent customer service, reliable network, and competitive pricing.

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AT&T In-depth Review

Company Overview:

AT&T is a telecommunications company that has a rich history dating back to 1876. It started as the Bell Telephone Company and has since grown to become one of the largest providers of wireless, internet, and TV services in the United States. The company's mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. AT&T values innovation, integrity, and customer satisfaction.

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Network Coverage:

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Customer Service:

AT&T prides itself on its customer service quality and responsiveness. The company offers multiple support channels, including phone, chat, and email, to cater to different customer preferences. The response time is generally prompt, and the customer service representatives are knowledgeable and helpful in resolving customer issues. AT&T strives to ensure customer satisfaction and provides effective solutions to address any concerns.

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Technology and Innovation:

AT&T is committed to technological advancements and invests significantly in research and development. The company continuously introduces innovative features and services to enhance the customer experience. From cutting-edge smartphones to advanced internet technologies, AT&T stays at the forefront of technology to provide its customers with the latest and most reliable solutions.

Reputation and Trustworthiness:

AT&T has a strong reputation in the industry, known for its reliable services and customer satisfaction. Customer reviews and ratings reflect the positive experiences of many users. The company's trustworthiness and reliability are evident in its long-standing presence in the telecommunications market and its commitment to delivering high-quality services.

Corporate Social Responsibility:

AT&T demonstrates a commitment to social and environmental responsibility through various sustainability initiatives and community involvement. The company actively promotes environmental conservation, energy efficiency, and digital inclusion. AT&T's ethical practices and transparency contribute to its reputation as a socially responsible organization.

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Overall Rating and Conclusion:

AT&T is a reputable telecommunications company that offers a wide range of high-quality products and services. With its extensive network coverage, reliable customer service, competitive pricing, and commitment to innovation, AT&T stands out as a reliable choice for customers. The company's strong reputation, corporate social responsibility, and partnerships further enhance its value. Overall, AT&T receives a positive rating for its comprehensive offerings and dedication to customer satisfaction. Potential customers can confidently choose AT&T for their communication needs.

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