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Fry's Electronics Complaints - Very rude customer service

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Fry's Electronics

Posted: 2007-04-24 by Mike [send email]
Very rude customer service
Complaint Rating:  100 % with 1 votes
The customer service in Fry's is very rude and uncalled for. Once I was looking into a product; the box was open and pulled it out to see what the product looks like. I did not opened the box, it was opened already, but one service guy comes and tells me -- " the cameras up there are noticing what you are doing, you might be caught" -- I got the impression that that he is telling me as if I am a shop lifter. I was shocked with the attitude of the employee, I could not help but complained to the store manager immediately. But I know nothing is going to change them -- they are always rude and curt in their behavior. I was a regular customer at Fry's but since then I stopped going to Fry's and asked all my friend's to do so. It happened in the Fry's shop in Osgood Road, Fremont, California.
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473 days ago by Rick S [send email]
I did research to see if anyone else felt the same way and there's a whole bunch of people.

Recently I went into the frys of city of industry and encountered the poorest, rudest customer service ever.

The staff in the electronics section did not know anything about electronics or bother to find anyone who did. A bunch of them just flirted with each other and one of the supervisors was like "ok uhhh whats that" "uhh i dunno check over there". This isn't the first time this has happened. But you'd think they'd have some experience with or knowledge of the product they're selling.

Ok so while looking for myself for the items I needed some kid working there decides to block my way then to try and look at me like he's hard. Maybe he forgot the fact that he's working here and this isn't his block. I laughed and walked through him. The rest of the people there don't do shit and go out of there way to avoid you. Ok you wear a white shirt and a tie. If you can't help anyone whats the good of it. So I received no luck with what I was looking for which was a chip and a 7 segment display.

Another time I asked the supervisor at the computer software section (some broad in a tight outfit) so after she ignored me and pretended to be on the computer, phone etc she finally helped me and I asked her for a multisim program, she sent me to the wrong area and didn't know what else to do so amazingly the box boy there actually helped me out cause he was going to devry. But i'm wondering why is the box boy more knowledgeable than the supervisor.

This is 2 of multiple time I get this treatment. They're worse than best buy and radio shack put together.
471 days ago by Gary [send email]
Just want to say I have exactly the same experience with Fry's Electronics. I brought an opened box item with wrong item inside and yet I never opened the box. However, the customer service people found out it is the wrong item and act as if I switched it and seal the box by myself. Anyway, not sure if there can be any class action file for this. But I will definitely file a compliant in the BBB (www.bbb.org) about this. I am not sure if there is a CEO for frys, but I can't wait to shoot an email to let him know about how dis-satisfy I am with their service. I encourage everyone do the same.
462 days ago by Thomas Absil [send email]
I too had the worst service ever at Fry's. This coming from someone who has run a customer service Dept. for 25 years. It took 28 weeks to repair a lap top. At least 3 conflicting stories. One letter by my wife to Frys complaint dept. And then, and here is the kicker. The person in charge of customer service at the Oakbrook store requested that when I pick up my computer, that he wanted to talk to me and apologize in person. When he was pages, he told the person paging him that he had nothing to say to me. Now there is great customer service. Naturally, I will never step foot in that store and I will be sure to tell at least 10 other people.
70 days ago by Anonymous [send email]
The entire store has an incredibly rude and condescending feel, from the tome of instructions in the bathroom (I'd like to think I mastered the toilet a long time ago, thank you) to the obnoxious receipt-checking at the door (Assuming everybody is a thief does not make people think fondly of your brand).

For every good employee there are 5 rude ones that have more regard for red tape and corporate bureaucracy than customer service. Want to see if that 60" TV will fit in your vehicle? Don't walk over to where the boxes are or you'll be thrown out in a loud, embarrassing spectacle.

And yet they have such a good selection and such reasonable prices that I can't stop shopping there, no matter how much I hate it.
69 days ago by Mabel Pugh [send email]
I have recieved rude and incompetent service in my dealings with Fry Electronics in Duluth, Ga.

Mabel Pugh
7 days ago by Paul [send email]
Their employees are totally incompetent and it often takes several to process one customer. Nevertheless,
I have returned for more of the same as their product availability and sometimes prices are not available elsewhere. I will not return in the future a last time I was there I paid with American Express Card and as I was about to leave the checkout (with receipt) they asked for my card again. I foolishly handed it back while I looked at my receipt and when I saw it was correct I asked what the problem was and they said that they were meant to make a copy of American Express cards which they did as we talked. I asked what was this copy for when the transaction had been processed and was told it had to be attached to the paperwork as a fraud prevention measure. The customer receipt only shows the last 4 digits. They refused to return the copy or destroy it saying that was their policy. If I find unauthorized charges to my account I'm suing Frys

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