Complaint Rating:

Company information:
Dell
United States
www.dell.com

I ordered a laptop and a carrying case from Dell. I received a laptop but no carrying case.

Now I walk around carrying laptop in my hand without a carrying case. Complained few times ... but nothing yet.

Also, when I try calling Dell during weeknights/weekends to check the status of my carrying case order, the automated operator says call during day time. However if I call during weeknights/weekends and choose to option to order a new purchase, they'll answer my call.

Once they get your money (from the order), you've to deal with them during their working hours only. What a service from dell.