Complaint Rating:

I had a Tata Indicom Broadband conection in Delhi- post paid with Account No.ACCssss (user id shantasss. Due to very poor service, the connection was terminated by me around 25 July , 2006 and the CPE was collected after repeated attempts on August 12th, 2006. Now since then I have contacted all the people by e mail as well as the customer service centre to get my security deposit of Rs1000.00 back. But there is no indication as to when this will come. My last e mail dated Sept 5 has not been acknowledged by any one of the above gentlemen whose names have been given above. Although consumer are expected to pay bills on time , refund of a paltry amount like Rs1000.00 takes for ever. The customer service is horrible beyond description. E mails do not elicit any response or generate meaningless replies , calls get attended after being put on hold for 10-12 minutes on an average and the junior call centre employee taking calls cannot provide any redressal at all.