Complaint Rating:

I am a consumer of LPG gas from the indane gas agency named Ananthapuri at Thiruvannthapuram, Kerala. The gas connection is in my fathers name Mr A Abdul Rasheed consumer no T 767 who expired. I approached the office for transfer of connection to my name as i am one of he legal heir of my late father. As ordered by the front office personnel, I collected all the documents including a no objection certificate from my only sister. Even though i was frustrated at the complexities of these procedures, I know that I am bound to obey them as they are company guidelines.

My complaint is against the attitude of front office staff in that office. They include two ladies and a man who were on duty on 20th july 2007... The unpleasant attitude, poor communication abilities and most unwelcoming approach to a query were the characteristics of those lady staff whereas the man (may be a superior staff) even managed to shout at me questioning my right over this gas connection and saying you can do nothing and threw the documents (including the >35 year old connection voucher which I collected with great difficulty from my fathers diary) on to my face. I picked them one by one and left the office. I feel strongly that they need to be reminded that i am only a consumer and not someone living at their mercy.

This is one of the worst experience i ever had from any office. The mistake I did or said according to them was that I was not listening to them obediently. My answer to this is, if you start countering a query with another silly question instead of giving a proper straight answer, not many will be patient to listen to you. I have approached the sales officer of the gas agency with this issue and my application is being processed. I would like to bring the kind attention of the authorities on this incident and expect a proper necessary explanation and action.

Yours sincerely
Dr.Reena
S-31, Seeveli Nagar, Kaithamukku
Thiruvananthapuram 695024. KERALA