Complaint Rating:

Company information:
Bluegreen Resorts
United States
bluegreenonline.com

OK, here is my story. My wife and I went on their tour and for what its worth thought that it was a good deal to get into. After some thought, 45 minutes of financial consulting with my wife, we agreed to a deal with Bluegreen at Mountain Loft Resorts in Gatlinburg, TN on June 14, 2008. We were secure in our decision until we came across this webpage and read the discussions against this resort. After further research of Bluegreen's negative issues and not finding a single positive, we decided to rescind our contract.

We had 10 days from the day of agreement to cancel obligation, so I sent 2 certified letters (one to corporate and one to the Resort). Two weeks later, I called the corporate office and spoke with Owner Services. The associate tells me that they received the letter of cancellation and that the refund will be credited back to our account within 20 or 30 days. That call was made on July 1. In the contract its clearly states, " The refund shall be made with in twenty(20) days after Bluegreen's receipt and acceptance of the notice of cancellation, or within five days of receipt of funds from the Purchaser's Cleared check." Today is the July 28 and no refund. I called today reciting back to the company of their contract and they were speechless. After 10 secs of silence the associate was aware that the refund was issued within 45 days instead of 20. I corrected her again by reciting. They proceeded to give me an Escalation # and said that I would receive a call within 72 hours. If I did not I needed to call back. I'll wait out the 72 hours just to show how cooperative individuals can be; at this rate, they are looking at a lawsuit.

My advice to anyone that deals with this particular resort is stay away. I would go as far to say not give them the pleasure of taking up their offer of the hotel stay and free tickets; it'll be a waste of your time. They're just bad business.