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I have been a loyal customer of G7 productivity systems, owner of Versacheck for more 10 years but that loyalty has been damaged recently. In about 10 months ago, I have upgraded my versacheck and purchased a versacheck 2012 platinum. After I uninstalled the previews versacheck software, I installed the latest version, and everything worked fine as expected. Then 4 days ago, I have received an update notification which I declined. The next morning when I opened my versacheck, the update notice has appeared on my screen but this time, it says that I'm required to update, or I will be no longer able to use the software. I was surprised first but decided to update it and after the update, I restarted my computer. As I opened versacheck, this time it tells me that I have to gvalidate my bank account. That was the strangest moment; I called the versacheck customer support, but they encourage me to gvalidate to protect myself financially and to use the software due to recent financial law. What does the gvalidation bank account do? First, you set up a username password and submit your account information, including your bank account routing number, name and address; they will tell you to check your account for next four business days to see 1 cent check and get the check number to validate your account at gvalidate a website (https://www.gvalidate.com). I did all the steps and validated my account and my business account. Then today, I try to print few of our clients checkdraft payments as we have done for the past 10 years. This time, versacheck software tells me my client's bank accounts have to be gvalidated; here is where I got so upset with versacheck. Why should I have to do that? We have done that through our bank and my clients bank. We have not seen this before, we always print our client's payment check draft and never had any problem with either our bank or my client bank. Again, I called versacheck customer support, and they insisted that is a new law that was passed requiring them to enforce it. Ok, I purchased 1000 check draft printing and paid $9.99, but still they required me to ask my customer to validate their bank account with them; come on. I paid $99.99 for the software plus 1 cent for gvalidation, plus $9.99 to print 1000 check draft and what did I get nothing. Why would anybody pay $9.99 to print a check draft while you have the software, magnetic ink and paper? If you pay it, you absolutely get nothing; they are not a bank securing your fund. They are not a consumer protection agency; just, a software company scamming its customers. I have decided to talk to my attorney and here is what he found, a fat legal case against G7 productivity system, owner of versacheck and couple there associates ( here is the case: http://www.ftc.gov/os/caselist/0523155/091118neovimemo.pdf). It is illegal to change rules without notifying your customers and if you the customer decides not comply with your rules; you either refund the cost of the product or let them use until their term endsIn this case, versacheck never gave me a notification or offered me a refund of my original purchase. They have big legal bill on their hand. Therefore, they need a way to pay off. That is what it looks and sounds to me.
If anyone is planning to purchase their check writing software, be aware and give them call any ask any question that you may have. If you're a business and individual doing business and accept payment over the phone, this is not right product for you. This will only work for someone who is printing checks to their venders or employees.
Their product packaging doesn't explains all the above validation requirement and all the money you will pay after your purchase the software
The complaint has been investigated and resolved to the customer’s satisfaction.
Terrible, terrible, terrible. What more can i say. no need to bore you with paragraphs of complaining. If you are reading this, please do NOT purchase versachecks or sign up with Gvalidate. You will be sorry. You have been warned.
Purchased a second copy of Platinum after using the first purchased copy for 7-8 yrs. Could not install a second copy on a second machine. Was blocked by Versacheck. Asked for assistance. Nonexistent on the weekend. Got a snotty email back today accusing me of not having a valid product key (Took it off the Versacheck materials in the Platinum box) or we didn't know what we were doing when installing. My (Masters EE) son who write extemely complex code that flies fighter planes in the military made the installation attempt. I think he knows what he is doing. He described their installations software as very poor written by an unqualified coder. Versacheck needs to fire their people in Customer Service and rehire qualified personnel who can actually get the job done.
I have an old version of versacheck on my old computer. It will not run on windows 7 so I bought a new version before researching it. Lesson learned, their new stuff is horrible, won't work and they want more money on top of more money to make it work (so they say). I am not throwing good money after bad at this company. I will fire up my old computer to make checks as long as it works and move on to another source when it quits. I look forward to seeing how long this piece of trash company survives with the course they are on.
You can add me to the list of dissatisfied customers. I have an older version of versacheck on my old XP laptop and bought the newer version because that software will not run on windows 7. I should have researched their reviews first as their new product is horrible. I cannot do anything with it and now they want more money because their third party confirmation of my account failed. I will not be sending good money after bad in this case and can do nothing more than warn others about them. They have a 'no refund' policy and it's too bad for me. Avoid this company at all costs.
Totally agreed. I'm going to return the product, the process is long & complicated, all they asked is monies, these companies are just trying to rip us off after the fact!
I totally agree with all of the above complaints! I was forced to validate a year ago and now I am required to pay another $9.99 even though I still have a box of checks and only needed to change the bank information as I have changed banks.
May Lou
Ran into the same thing yesterday. My Versacheck 2010 suddenly refused to open any of my files. Called for support. Given the whole BS "upgrade, validate, wait 4 - 5 days, pay for printing blankchecks other than theirs (EXCUSE ME!)" Luckily I didn't use their accounting program! I'd never gotten any kind of a warning about this happening (and I have a registered copy). I looked around and got checksoft from avanquest. It's easy to set up and prints just fine directly from my Quicken account. Was able to download, install, and up and running in short time. Don't know if it's "perfect, " but at least I can print my checks now.
I also have used the software for years. I am now waiting for gvarify to respond to my issues as I have tried ti verify my accounts and have had no luck. I entered the amounts and check numbers as requested form my statements. they say I have entered the wrong information. I have sent three emails and got no response
I too am all for a class action lawsuit!
VersaCheck is guilty of at least of
(A)"Theft" -- both 1) by locking us out of 2yrs & 9 months of accounting data (May 2009 - Dec 2012) -- holding it hostage until & unless we purchase the new VersaCheck software AND use/pay gValidate (which is a NIGHTMARE) AND 2) by forcing us to eat up time (remember: time = $) just trying to figure out how to recover/continue to meet our professional responsibilities --
(B) Conflict of interest in both VersaCheck and gValidate lobbying the Federal Trade Commission for this regulation (which initially sounded good to me -- until I got trapped in this "quicksand" that benefits only VersaCheck and gValidate!
Like so many of my now fellow Colleagues, we were SO happy with VersaCheck -- what happened? (See my January 26, 2012 complaint filed before learning I was not alone -)
AGREE AGREE AGREE. Have just spent hours attempting to print simple checks for home use (20 year user of versa check. Had problems last printing (6 months ago) received instructions at that time and thought I would be good to go this printing. NOT --- SIX HOURS AND APPEARS THERE IS NO SOLUTION EXCEPT TO PAY MORE MONEY TO UNLOCK SOFTWARE SO THAT I CAN PRINT CHECKS THAT I HAVE ALREADY PURCHASED. THIS IS DEFINITELY FRAUD!
I am so dissatisfied with these people I could scream. I fell for the BS, because I had bills to pay however, my account was unable to be validated so G-validate charged me $25.00. I checked the numbers and they left off a number. I contacted them and said I believe they left off a number and they took that to mean that the other numbers were incorrect so they removed the other numbers and added the missing number. They then attempted to deposit the checks 2 times, , but were unable to because the account was unable to be located. In the meantime, the first check was being manually processed because G-validate had left off a number but the bank recognized most of the numbers and matched the account to mine. It cleared. But G-validate will not accept that or respond to the fact that it cleared almost 2 weeks ago. I have over 25 e-mails to them and they are the rudest, most obnoxious people I have ever had any professional contact with. I called a number in Denver, CO and after having been on hold for 47 minutes the woman on the other end of the line flat out told me if I didn't pay the fees, they would take legal action and I definitely would not be able to write any checks ever. What the #@$% ? I can't believe this is a company. I feel like I am being extorted. Additionally, the new versacheck was supposed to be integrated/synced or something with my current quicken data. That didn't happen. This is the worst predicament I have ever been in professionally. I am all for a class-action lawsuit. However, that still isn't going to help me write checks right now.
I have been having problems with the banks as a result of that huge and unnecessary logo required by the Gvalidate program. I too have used the G7 productivity software for the past 9 years and had no problems with the bank or anywhere else until this new update. We worked through the limited check processing phase but this phase is ridiculous. I have had all my accounts shut down because of "fraud" due to that logo that states this is valid, how ironic. I spoke to Versa Check Techical support who stated I was the only one having problems with the addition of G validate. I will also send this page to them.
My feeling is, I am set up for fraud and have no control
My feeling is, I am set up for fraud and have no control
They, like the government assume to much control.
I paid an I T guy to get this set up and now I have to check with my bank as
what inconvenience I have caused myself.
After my computer crashed, I decided to purchase the new VersaCheck X1 software. I, too, went through all the hoops to gvalidate all my accounts. Now, 165 checks later, it is trying to force me to pay $9.99 in order to be able to print an additional 250 checks. THIS IS SUCH BS. I called customer service and was dealt with in the least compassionate and most obnoxious way--the guy was no help and obviously didn't give a flip if I was dissatisfied or not and offered absolutely no solution to this problem. Basically, said I could buy more validation codes or not use the program. Once I solve the problem of not being able to use NEW AND EXPENSIVE SOFTWARE, I will never buy a product of any type from VersaCheck again.
I'm having the same problem. I decided to quit printing my checks on the computer and went back to carrying a checkbook. But I needed to go back today to pull up a history of transactions for my accountant to do my taxes and I'm locked out and have no way of looking at my last years transactions without paying the new upgrade$39.99. This is BS
I have used Vers Check for the last 10 years and this new version of Versa Check is very difficult to work with. I am looking for check writing program that works with quick books. It should be against the law to make us g-validate.
In my experience I have found Symantec to be a very unethical company. They make junk software which does a lousy job and is bloatware that they over charge for. Find someone who knows how to uninstall it, you can get Revo uninstaller for free from CNET that does a great job and cleans out your registry which probably hasn't been done and that's why it keeps returning. You have just experienced one the annoying unethical business practices of Symantec. It's amazing they continue to stay in business.
I so totally agree with all of the above complaints about gValidate! I run a small business, in which one of my responsibilities is to do pre-authorized bank drafts for my clients' customers to pay their balances. I have been doing this for years with Versa Check with no problems -- until gValidate came in the picture. The last few days, dealing with this issue, has been nothing but a nightmare. Long story short, I validated our company bank account, but did not feel comfortable providing highly sensitive, confidential banking information for those customers and my clients to a third-party, especially over the internet. But I was in a quandry, because I still needed to conduct my business, and all of the checks I had previously set up in Versa Check to print at pre-determined future dates were being held "hostage" by gValidate, because they would not print without "VOID" across the front of the checks. I, too, had no advance notice this was going to happen. So I decided to subscribe to gValidate's ASP Plan service, in the hopes it would remedy the situation. It only created additional problems. I paid the $9.99 for the ASP Plan. Then when I logged in to gValidate, the member account screen says my ASP Plan is not activated. I then hit "Activate", and I got a message stating my ASP Plan has aleady been activated. It would not let me access my ASP Plan at all. I then sent a fax and an email to gValidate, explaining what I was encountering, and asking them to instruct me as to what I need to do or explain why I get these conflicting messages and cannot use the program I paid for. The only response I received stated that according to their records, my account was activated. They didn't even try to help me or explain what the problem is. So I then changed to a different bank drafting program. I sent gValidate an email, reminding them that I was never able to access the ASP Plan, so I want my money back. I then received a snooty email back, stating that according to their Purchase Agreement (WHAT Purchase Agreement?), all sales are final and no refunds allowed. So I paid for a program that I cannot access, cannot print checks, gValidate refuses to help me, and they are refusing to refund my money. I feel scammed! So I am in the process of trying to dispute the charge with my bank. The bank dispute fee may end up being more than the $9.99 I paid gValidate, but it's the principle of the thing. According to contract law, you must receive consideration for it to be a valid contract -- in other words, you must receive something in return for your money. I received nothing. I will NEVER purchase anything even remotely associated with gValidate, and that even includes the previously-trusted Versa Check products.
Same experience like mentioned in all comments above. In addition, my account was locked - I can not review previous transactions at all. I bought My Checkbook, is severely underpowered but for now it can do. Let me know when you will find something better with competent (and less obnoxious) customer service people...
I too agree with the above complaints . I have used VersaCheck for more than 10 years and have not had many problems with it . However, I will not comply with this scam and, if necessary, will return to writing checks the old fashioned way by using preprinted checks filled out by hand . I am not about to provide my banking information to some so called "third party" under any circumtstance . Furthermore, if VersaCheck enters my computer and attempts to close my program, I will file a massive suit against it and invite others to join me . My records are stored in the program, and if I am denied access to them, there will be a substantial price to pay in court .
It is obvious that this so called safety requirement is nothing more that a ploy to permit the government unrestricted access to individual banking information . Without doubt this so called safety system will be used by the government to gain unrestricted access without warrant to banking information both of the sofeware user and of those with whom he deals . If you wish to sign away your Forth Amendment rights to be free to unreasonable search and seizure, go ahead and participate in this program .
The decision cited by VersaCheck appears to have originated in the 9th Federal District Court, the most nortorious and incompetent court in the country . This being the case, it is likely that its decision does not apply to any other federal district in the country outside of the 9th Federal District . If so, where is the confirmation of this ?
I suggest that those using the VersaCheck program discontinue using it and that they find another check writing software company, or that they go back to a much earlier version of the program, and/or that they disable the part of the program which allows it to communicate with VersaCheck, including the registration part of the program .
It is simply time to put a stop to these intrusive practices . Perhaps now is the time to begin .
I have the same issues with Versacheck. I have been using it for years and as of today con no longer write checks because I did not do their upgrade. I think it is a total scam on Versacheck's part. I am headed to Best Buy to find a new software that does not have these issues and if I can't find one of those then I'll go back to the old way of filling them out with a pen.
I totally agree with the comments above, I have been using Versacheck even with all the needs to validate this and confirm that and revalidate so I can write my own checks...but they fail to inform you of any of the new rules and regulations that will for all intents and purposes stop you from writing your own checks. Then they aren't open on weekends for support, a terrible way of contacting them, no phone service to speak of, and fail to answer your emails in a timely manner. The Tech support is always too busy to help and when you finally do get someone they are on a timer and want to move forward quickly so they can get to another disgruntled client
I too am required to purchase an update to use the software I have previously purchased from G7productivity. This is soooo not right. I will be looking for another way to print my checks.