Verizon
reviews and complaints

I lost got sick went on medical leave lost track.After they shut me off I did`nt know the bill was still going, then the new company took over the bill doubled.I owe 1100.00 now.

OK. I had Verizon phone service which was purchased by Fairpoint, although I'm still getting bills from Verizon. Every time it rained for years my phone service would not be clear and in heavy rain it would go completely out. Verizon came again and again and said they would fix it. Over a year ago a repairman came and I asked the guy what this little box sticking out of the ground across the street was. My neighbors and I had wondered about it for years. It looked like cable or telephone wires to us. Well, after investigation, it turned out that it was my telephone line which for some reason, construction, whatever had been exposed for years, thus the problem with the rain. The Verizon guy said he could only do a temporary fix right now which consisted of him digging a hole with his foot and burying my mangled phone line/box. That week I ported my phone to Comcast. It was December. It took until February for Verizon/Fairpoint to give up my number to Comcast. Then I started getting bizarre bills. First on my last bill I got long distance charges for a plan that had unlimited long distance. Then I got a bill from them for the first month I had phone service with Comcast. There were charges for information calls and other weird things. How could I call information from a phone that was no longer connected? I called Fairpoint who was still using the same customer Service people as Verizon and they weren't at all helpful and just explained that their billing system went wacko and was billing customers they didn't have anymore. I had to go to a consumer organization to get Verizon to give me my money back. Verizon only gave part of it back and the company has been billing me monthly for over a year with every bill containing a threat that if I didn't pay up that destroy my credit. Well, Fairpoint bought Verizon and I guess is the one who is really billing me now. Both companies are awful and have horrendous customer service. Fairpoint is actually worse than Verizon which I thought would have been impossible.

I started a new business, but haven't made any money yet. From July 12-August 2, 2008, I rented a cottage on Cape Cod. I had rented that house continually since 2001. The house only has dial up service. I called the Verizon number listed on the website for dial up information so that I could use my laptop to receive email and do research for work. The customer service person was obviously Indian although he used an American name John. John couldn’t understand what I was asking for. There was no supervisor on duty. Finally, after two rounds of John leaving me on hold, he came back and gave me a phone number. The number was in the next town. It seemed reasonable to me, and I linked up the computer daily to that number. In the past, each fall after I rented that cottage, the rental co. sent me a bill for $30 to 40, which was similar to bill for all previous years. I’ve always had a number to link to that was in another town.

In August, I received a call from the Rental company that the owner of the cottage had received a bill for $929.89! Of course, the owner Mrs. X was very upset, but she paid the bill, and expects me to pay her back. I was astounded by the amount of the bill, which I was sure was a mistake. I called Verizon customer service. I talked to a supervisor, and she talked with someone and was able to deduct half of the bill, which was supposed to be refunded to Mrs. X. However, Verizon put the refund as a credit on her bill. I was still concerned about the remainder of the huge bill, and asked her for the information for customer service. I have called and written several times. I still owe over $400 to Mrs. X, and I have lost use of the house.

Well lets see i have been waiting for my severices for about a week to be put back on, and all i have been doing is calling them twice a day and they keep telling my that the severices will be back on by Middnigh. I have been told this about four times and i am so tired. I have lost about Five hunderd dollars becasue all of this . and my severices is still not on.

I am just reporting to all of you people that use Verizon Internet . I feel sorry that you have to put up the attitude of the company. They are a bunch of ###s and like to fire employees for no reason from a third party call center. I use to work for a call center in London, Ontario Canada and the name of the company is Tele Tech Communications. They say that they are being audited and that is there excuse to get rid of you. If You have verizon internet or any type of verizon products I wouldn't even use them.

All they are going to do is treat you like a piece of garbage and same with there dispatch which they are out source in Idia which you can't stand one word of english. If I were you people get satellite from Comcast or Any other company that is going to give you a deal instead of a company that is going to rip you off. IF you read this take this in consideration.

On Nov 30, 2011, I ordered the Verizon FIOS “triple play” package- TV, phone and internet services, and scheduled the install on Dec 17, 2011. The Verizon web site stated I should allow a 4-6 hour window for the install. The person I spoke with stated I needed to be available between 8am and 5pm (9 hr window). They stated a tech would call Dec 17 (the day of the install) to coordinate their visit. They assured me that despite the wait, billing would not commence until installation was complete.

Dec 17 arrived and I checked the Verizon site in the morning. It showed an appointment and an installations scheduled between 8am and 5pm. I decided to call at 8am to verify, but got a recording stating that their offices did not open until 9am. I called about 9:15 and was told that there was an order in the system, but that there was an error code, and that the call was not dispatched. After spending about 45 minutes on the phone, they stated that I did not need to stay on, that they should be able to figure out what the error meant and correct it. I stated that I already set aside the day and wanted to have the install performed on the scheduled day as agreed. They stated that they should be able to correct the error and have FIOS installed that day. (End of call about 10am.) I asked that they follow up and apprise me of the status, and they agreed to do so.

I did not hear back, and after several hours called Verizon (about 12:30) to make sure then error was corrected and that the install would be completed on 12/17. The rep stated that there was an error on the system of the installers’ group, but no error on their system. They could not tell me what the error meant.. I stayed on over an hour and a half while they tried to find out what was going on. I had to ask to speak with a supervisor SIX times (politely 3 times, then demand 3 more times) before they would put one on the line with me.

The supervisor stated that the order has a defect and would have to be cancelled, and that we would have to start from scratch. This would mean a completely wasted day, and likely having to a number of wait weeks more before I could get FIOS installed. I explained that I was very unhappy, and chose to cancel. The supervisor stated that I would get a call later confirming the cancellation.

I got a call later that day stating that the error prevented them from cancelling the order, and that it would have to wait until their business office was open on Monday. He also suggested that Verizon might charge for services. (Mind you, services I never even received, since they never visited, and never installed anything.)

If there was a problem with the order, Verizon had 17 days to realize and correct their error, or at a minimum, notify me of a problem so that I would not have wasted a day for no reason at all. If I had not called to find out the status, the day would have come and gone with no word from Verizon. This is not a way to generate goodwill with a customer. I was finally so disgusted with Verizon’s handling of the matter that I chose to cancel my order. I am currently evaluating other vendors.

I naively anticipated that Verizon would provide efficient and professional service, but I was most disappointed to find out that they were disorganized, had competency issues, and were not customer friendly.

I had a contract with directv, account# [protected]
i decided to discontinue my service with them because i was moving out .so i call to cancel it and they sended me the last bill with an early termination fee of $200.00, so i payed it off but after that Verizon send me another bill for 90+ dollar so i contact them and ask why they were charging me this money and they said that they provide me with a service so i had to pay since i knew this could afect my credit score, but i was not aware that direct TV provide me with phone and internet thru Verizon, but in my knowledge i only had a contract with direct TV not with Verizon so if they have any issue they should solve it with direct tv. know i have verizon after me placing negative credit on my credit report and i dont understand why they are doing this since my balance was $0.00 in both bill.

I had a contract with Verizon thru our government employer. Since their contract was terminated two years ago, I still continued the service. Sometime in Februay 2011 their customer service advised me to have switch to personal account so I can access easily without going to customer service. Which I did. Next billing I received two billings, one from old account which showed that I had an overpayment of $88 and another invoice for new account. When I learned I had a refund, I called the customer service how to get the refund. Customer Service No 1. got my call. I asked how could I get the refund or transfer it to my new account. CS1 (Customer Service 1) said, eventhough it showd negative 88, I was not overpaid. I asked him, do you know how read negative and positive figures. Then he asked, in what way I paid my bill, by electronic transfer, by credit card or by check and if it were a check what is the check number. I told him it had nothing to do how I paid. This conversation would not result to anything because CS1 did not know anything. So I asked the supervisor, CS1 put me on hold for 6 to 10 minuntes, until somebody picked up the phone which was not the supervisor but anthoer customer service represantative (Customer Service 2). I told him to look to my old account. This is what he said "We overpaid you, how do you want to refund you, by check or by transferring to my new account. I told him just transfer to my account... Scene 2 -- I received call from Verizon (CS3) that I was overdue for payment for my new account (this kind of service they are quick). I told CS3 that I paid that amount and checked my old account it might went there. Which it did and at the same time I inquired to CS3 if the $88 from my old account had been transferred to my new account. CS3 said no, because this was with the contract with my gov't employer. Somebody from that agency needs to contact Verizon if it would be alright to refund the money to me. I said the contract between you and my employer had been terminated two years ago and they had nothing to do with this now. Your telling me that the money I paid to my new account which went to my old account it should be my employer to ask you to transfer them to my new account. CS3 said yes. I gave CS3 two examples: (1) This what I said, first of all, the payment that went to my old account should be rejected because that account had been closed, just like the bank, you can not make deposit or make payment in closed account. Example 2: If somebody from other States made mistake and the payment went to my old account, what would you tell them, to contact my employer. CS3 paused and consulted CS3's supervisor. This was advised to me, "call my bank and request reverse or recall the payment." .. I followed that. They told me something and they did different. I found out they just transferred the payment to may old account. If they could do that, why do they need to tell me to contact my bank. And my refund for old account, yes I received it after two months but payable to my employer. My employer endorsed the check payable to me. Scene 4 --- I got tired of Verizon's attitude, so I switched to T-Mobile (which I got better government discount than Verizon) on May 14. My Verizon bills run every 2nd of the month. T-Mobile told by switching the phone numbers it should automatic terminated the contract (but not for Verizon). I was counting I should received refund from Verizon from May 14 to June 2 (no service ever rendered from Verizon at this period. I tried to use my old phone, it was disconnected already. That means no service, but Verizon disconnected my service effective June 2 eventhough no service provided between May 14 to June 2. CS4 said the Verizon did not pro-rate. --- I call this a robbery. If you missed the payment, you received call right away from Verizon, but if you have a refund...sorry!

I requested my wireless phone services be suspended. After several months they automatically turn phone back on without my consent. I did not use the phone or any services but was stilled billed. I talked to customer service supervisor and got bill adjustment down and was promised no further charges. Another month of charges was next added. I believe it is unfair and unethical to charge for services not used. I believe it is unethical to be promised no additional billing and then be continued to be billed. I talked to Verizon Recovery Department about my expanding bill and the customer supervisor promise of "no more billing" and there response was I could "court subpoena the voice recording of my conversation with the supervisor and they would honor the agreement" but otherwise the supervisor did not make notes in my file so I was liable for the additional charges.

Verizon had mistakenly opened up 2 accounts under my name.
I called and informed them of thier error.
They told me that the 77.04 charge would be resolved, and I would not need to send payment.
They also told me that this account would be discontinued.
I am still receiving bills for this amount.

Please contact Verizon, and resolve this matter.

Thank you,
Mark Grasseschi

I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.

Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .

Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.

www.cablewholesale.com has inexpensive but high quality HDMI cables and component video cables.

I was billed an additional data charge of $ 7.95 for an already billed $ 2.99 ringtone download. Verizon Wireless stated "This is the charge for downloading the software and browsing", for which I would not have paid. I was basically told that I would incur the data charge every time I did a download. I didn't mind that $ 2.99, as I was prompted to approve it, but they don't tell you about the additional data-usage charges in addition to this. They should inform you of this charge, but they do not. I learned a lesson, as I will definitely not download anything again!

NO VERIZON ON MY HORIZON!

In mid July 2009, I walked up to the Verizon kiosk at a local mall and inquired about their “Friends & Family” plan. My youngest son was born totally deaf after my Vietnam combat exposure to Agent Orange and unlimited text messaging was a God send in opening his world of communication. My ex-wife is one of my best friends and my oldest son lives in Vegas. I felt the Verizon package to be beneficial communication with my family. We purchased 4 phones, one upgraded with a keyboard for my deaf son and skipped off into the sunset thrilled with our new service and tools.
My glee ceased when I received my first bill estimated at the time of subscription to be $248; it was over $700 and included all the phones I had already paid for, insurance on 4 phones which I had declined in writing, excess minutes and a host of other things too numerous to mention. I returned to the mall kiosk and found that the attitudes of Verizon employees change to customer contempt when they are confronted with legitimate questions. I was told they would get it straightened out and get back to me with a properly credited bill and was instructed to sit down and shut up. Their next step was to shut off my service for not paying the erroneous $700 bill. Now my deaf son who had just started a new job (the likes of which depended on his ability to communicate via text messaging) was left without communication. After several more confrontations with each side questioning the others competency to qualify as humans; several of the overcharges were removed, I paid the remainder and our service was reinstated. However, now they added a $60 charge to reconnect the 4 lines which dramatically involved the gaggle of technicians they show on television as backup and it took one of them damn near 7 minutes to reinstate all 4 lines for the $60.
From that day forward for two years now every monthly billing has become a personal time consuming nightmare.
1 They advertise that there is no charge for calls between Verizon customers and “off-peak” calls; true statement however the call minutes on all of these categories are deducted from the specified monthly amount of minutes contracted for which of course runs you out of minutes and overage charges accrue each month after that contracted plateau is reached. I have repeatedly requested of Verizon employees both verbally with witnesses and in writing that I be shown where those minutes in question are deducted from my contracted allotment prior to billing as I was told in every instance, however to date they have refused to show me.
2. My calling plan has changed 3 times in two years, clearly shown on the billings and I am now told in writing that it is all the same plan, only the name has changed 3 times in a year.
3. I added another phone to the “contract” and was told it would not change the terms of the “contract” whatever they may be and this presented a whole new series of events which I will not go into now. My 2 years of aggravation and servitude under some sort of adhesion “contract” ended on the 26th of July 2011 and I switched 3 lines to another service. I went directly to a Verizon store and cancelled the remaining two lines and was told it would be an additional $60 unless I waited until July 24th. I swallowed the heartfelt comment almost uttered but the drone behind the counter sensed he had fallen into bad water and called a manager who quickly approached from my left and displayed the stereotype image of a fat slob with nickel sized objects inserted into his pierced ear lobe holes and shaking in time to his belly fat which had also un-tucked his shirt in various places around his belt overlapping middle. The irony of the whole employee scenario directly linked to Verizon caused me to laugh out loud. I asked for and got a receipt and left the premises. Today Verizon called on one of our original Verizon numbers now transferred to a new service and said I have a $550. bill and threatened to “interrupt“ my service. This time they will be required to justify this present amount along with every penny charged over the past two years under the scrutiny of a microscope manned by many previous Verizon customers who have figured out their deceptive billing practices. I personally have kept every communication, billing and have printed out call details monthly as have others. The call records are available monthly on the Verizon Website for their customers but are displayed in headache provoking 4 pt type.
4. Feeling as though I had become a whiner and complainer and was just a victim of a serious run of mistakes I googled specifically “Verizon Complaints” (restricted to that exact phrase only) and got a whopping 18, 000 websites and contacts ranging from a few people to 5, 000 people each and after reading several of the websites found my situation repeated ad naseum by thousands of other people. While it did give me a warm fuzzy to know that I was not alone, it also disgusted me that such a situation exists in America.
5. My small investigation led me to the fact that Verizon Wireless has a contract providing cell phone service to Federal government employees. As a courtesy to Verizon I informed them via email that I was preparing FOIA requests to the appropriate government accounting offices for a copy of said contract. I received a call stating that such was a private contract to which I replied to with the fact that it was a contract between Verizon and approximately 160 million taxpayers who are paying the bills. It will be interesting to see what Verizon is charging us along with whom and how often our government servants are calling on our nickel in these economically challenging times..
All I ever wanted on July 26, 2009 was to subscribe to a service for a specified monthly amount in order to make and receive a few phone calls and provide my deaf son with a means of communication. It turned out to be a hideous marriage in the beginning and went downhill from there. I requested Verizon to honor the fact that I went into mortal combat in Vietnam, raised a deaf son as a result, and it was all done to protect their right to treat me like garbage. They did not respond to this request either. My service including that of my deaf son has been interrupted six times over the past two years when I have questioned a bloated bill; contrary to specific guidelines in the Americans With Disabilities Act and incurred $60 to &75 dollar reconnect fees on each occasion with nothing but road apple and meadow muffin explanations from Verizon employees.
I have spoken with several attorney’s who agreed to take the case and felt certain a victory would be the end result; they humorously responded however that I should be advised to do the math. If a large company overcharged a million of their customers $50 a month while only a few complained and even filed charges that settlement refund of 2 or 3 or even 5 million dollars was nothing compared to their monthly 50 million dollar profit. They advised me that I had little chance of stopping a large corporation. I don’t want to stop them; all I ever wanted is my overcharges refunded. The only bonus to me would be to see people stop subscribing to their service. I will post the complete details of my ordeal on numerous websites for anyone interested. I will also post the results of our investigation into the marriage of Verizon and the Federal government. Right now I mainly feel a sense of relief being free of monthly horror of receiving a Verizon phone bill.
Sincerely,
Dennis Grover, American

I could not agree more a class action Suit should be filed against Verizon Wireless and Verizon. Here is my story...I was a Verizon Customer since before they were Verizon...They were called Bell Atlantic, then Bell Atlantic nynex Mobil, and then Verizon Wireless. So, in 2005 I went to my local VW Retail store, explained that I wanted a second phone added to my plan (one for business and one for personal useage) have them in a family plan. The agent set me up with the "all new" LG9800" the envy before it was called the envy. Anyways..When I singed the nearly 32 inch long receipt the agent said i was all set up and taken care of. No issues until 2 months later...I was getting ready to make a call and it said forbidden...I called they said my bill wasn't paid..so I paid it over the phone not thinking about it..the following month...my other phone stopped working same issue...I paid it as well...the 4th and 5th months...same problem...however this time I called and spoke to an agent if you need the name i can supply it...They explained the plans had been created seperately...and until the bills were current I could not modify or correct the issue...meanwhile...my bill was supposed to be $98.00 per month for BOTH phones...When I went back into my records over the course of the 6 months I paid in nearly $800 to this company. Here is the best part. When I said why not fix the bill and if there is anything left to pay or refunded lets sort it out then...NO...you pay first...that was an additional 245 dollars..So now..for something that was supposed to be in the 600 dollars is now at over $1000. Fine I paid it..supposedly got it corrected...2 months later my phone shut off again...this time I refused to pay...I went to the VWS I got the phone demanded the store manager fix this now, or I would immediately drop the phones and move to ATT...well he fixed it, they refused to refund the remaining 364 dollars so they gave me a credit...well what i thought was a credit...Phones worked fine for about 6 more months...Then I got a letter from a collection agency requesting that i pay $364 plus a fee of $75 or risk being sued. I took the letter and receipt back to the store demanding what this is...he said it was for something else...non related...hmmm even amount...I called the collection agency...I finally got a number from the person at verizon wireless that submitted it...called them and they said it was from the phone that was added to the family plan which included a $175 early termination fee...I'm like are you kidding me...she said yes because me terminating the plan prior to it's date caused the term fee to be assessed...and the remaining bills that were not paid...So...I disputed the charges from the collection agency and demanded to Verizon that they get this resolved. Well a billing manager I can supply names if you need them...that a letter was sent to the agency to remove the collection notice...When I got 4 more collection notices in consecutive months, I sent a letter to Verizon Wireless Corporate, informing them I would be dropping my cell phones and moving to AT&T..This I can't make up...Mark Williams at the time was Head of Customer Care Division actually told me he didn't really care that I was just one in 6 million customers, if I did drop they would attach the term fees on both lines and then if it weren't paid I'd be sued for the remainder...Well I actually recorded that conversation...Sent it to an attorney for customer advocacy but I recorded without his concent and was not admissable. So I dropped Verizon and went with AT&T and even kept my existing phone numbers! I didnt hear anything back until last year..Verizon Wireless placed a bad cancelled debt gaarnishment on my credit report in the amount of $798...I found this out trying to obtain a car loan...I got hit an additional 7% interest due to this complete BS...from these incompetant goons...But in the end...I still refuse to pay that bill and will continue to do so...I even have a drafted letter to dispute any collection attempts...The Credit Beureaus are investigating the Bad Debt and I hope to have it resolved soon. Here is what i say...Thanks Verizon for your awesome Customer Care.

Remember, I am just one of 6 million...

on a 2yr contract had to call almost every month to fight over billing could give more examples of the way they rip you off but don't feel like typing that much... class auction lawsuit is needed

charges that you are agreeing to our stated in you customer agreement you can view this at verizonwireless.com. also any time you start service or change a price plan and confrimation letter is sent stating the changes made and features listed on the account. w/o a data plan one of those features then is pay as you use mb charges. also listed on the side of you bill is what your plan includes and will state if there is no data package pay as you use megabytes. occassionly as well this message will appear when you access the get now or media center.

Verizon offers the customer many different ways to view and pay their bill. You not getting charged one month should have set off a red flag in your head before you got the second bill. Did you honestly think you were just going to get forgotten about for a month and hopefully you would receive free service? It is ultimately the consumers responsibility to pay their bill. As far as the payment plan goes, Verizon works with customers not to get shut off, however that does not mean you just can pay what you want when you want. They still have a business to run and as unfortunate as your situation is, you however are not doing everything you can to help your situation either. I know for a fact that Verizon has $20 a month plans you can utilize so if you need to get a hold of someone "just in case", you can. The real problem is that, that type of calling plan which only affords you 50 minutes per month, doesn't allow for you to utilize your cell phone the way you want, so you would rather have a higher bill and let the company deal with your non-payment. I find it really hard to believe anyone in this country right now is hard up for $20. Homeless people on the street can make that in a day asking for change in any major city. When it all comes down to it, responsible consumerism in this country is almost non-existent. Pay your bills! If you can't afford that item, I guess you don't need it. Cellular phone service is still a LUXURY, many people in this country do not have it still and function very well.

Verizon is a scam and they know it. My bill used to be anywhere from $150 to $280 a month with no difference in service. They never once billed me for what my contract stated. Fee, tax, blah blah blah. Other cell companies get it right, why can't they? Because they don't need to. I dropped them like a hot rock and haven't regreted it once. Having your bill be the same each month is just shocking to me after dealing with these clowns for years.

verizon gives you up to 90 days to make a bill current or the lines may be disconnected. it is stated in your contract. i do understand your issues and sorry this has happened to you. if you ever have any issues with bill paying please contact us at [protected] and work out a payment plan . as long as we see that you are making an effort to pay the service will remain on.

verizon corperate team

Yes, the usage charges were agreed to in your contract, or, if you are a long time custyomer, when the change of megabite usage billing from minutes of use was implemented, around January 2008. That was when America's Choice was replaced with Nation Wide calling plans. You agreed to it, you just didn't read and/or understand exactly what you were agreeing to.

uhm...try reading your entire contract next time...

I cancelled our phone and internet service with Verizon effective July 10, 2010 as my husband (who is an active duty service member in the Army) was given orders that required us to move to Virginia. Verizon prorated our service and sent us a refund in the amount of $9.74 for the pre-paid partial month service.

I did not receive a statement from Verizon for the month of August.

On our bill dated 9/20/2010, showed a balance due of $29.99 for services dated 07/13/2010 08/12/2010. On October 6, 2010, I called Verizon and listened to the automated system which stated that our current account balance was zero. I then spoke to Amanda (Employee #4626) to inquire about the charges. I explained that we had cancelled our service effective July 10, 2010. Amanda confirmed that our account had been closed effective July 10, 2010, and that the charge for $29.99 was billed after the date our account was closed. She said she would reverse the charges pending the approval of a supervisor. She explained that if there were any issues, we would receive a call from someone within three days. I confirmed that my current phone number was on file and asked Amanda to notate that I had called. Amanda stated that she would make the notation.

On December 4, 2010, I received a letter from EOS CCA Collection Agency giving us notice that our account has been placed in collection. I called Verizon and listened to the automated system which stated that our account balance was zero. I spoke to Christina (Employee #50037) and she stated that I could now only speak to Verizon Financial Services at [protected] or the collection agency about my account as it had been forwarded to collections. I confirmed that Christina had my current phone number on file and asked her to notate that I had called. She stated that she would.

At this point, our account has been turned over to a collection agency and I cannot get anyone from Verizon to speak to us about our bill! DO NOT CONDUCT BUSINESS WITH VERIZON!

I'm thinking you rode on the shorter than average bus right? You do realize that when you live in a rural area, no cell service provider is going to shell out lots of money to improve the service? Rural indicates not saturated with residents...which means not many customers...which means not worth the investment to make the service perfect for you and a handful of others because there aren't enough people there to recoup the costs. It's common sense...want better service? Use a landline or move to an area worth building up with the latest technology.

I am fighting a similar battle with them right now. I am no longer a customer and plan to never recommend their service to anyone.

Wow, what [censor]. I thought i had it bad, apparently i entered my bank routing number wrong for online pay (first time i ever have messed that up). So i made a partial payment on the due date, followed by the remainder the day after it was due and received confirmation numbers, was told that it went through etc.

Fastforward 1 month later, it now says 1 transaction failed, but the larger payment went through...strange i think. So i call in to ask about this and am told "oh well, um it can take up to a week to show up on verizon.com 'cuz that's not like up to date, but no neither payment went through". So of course i say "well...i understand that, but as the consumer i would have no way of knowing that until it WAS updated, i can't be faulted for not knowing" (they never sent ONE email or called ONCE in that month, not even a message in my inbox on the Verizon website). Flash forward 30 minutes of customer service hell and:

A shut-off notice was already sent, for 12 months i can only go to a Verizon store and pay cash over the counter (or go purchase a money order...), my "adjusted" bill is now $229 something, and if i don't scrape that amount together in 6 days they're going to terminate internet/cable. I'm wired for FIOS so i don't even know if i could GET internet if i canceled it aaaaand long story short:

I made an honest mistake which they did not catch (authentication on something like this? hello?), then they basically went out of their way in order to piss off a customer, dent his credit rating, and to see that in addition to not getting paid, they could fail to contact said customer in ANY way to secure payment. Had they ^&*&%$R&% emailed me i could have provided the correct number, but allowed a MONTH to go by so that i could spend an hour of my life asking about this, and then have it intimated to me that i'm a degenerate.

Woman actually said "WELLLLLLL since that money WASN'T actually taken out of your account, you SHOULD really still have it in there..." in an uber snotty i-make-9-bucks-an-hour-but-nyah-nyah-you-don't-pay-your-bills-so-i-get-to-feel-like-i-have-a-modicum-of-power type of tone. I replied "Wellllll yeah technically, if i had a credit/debit system constantly running in my brain recording all my transactions for the last month, but really i just pay my bills and say 'cool i have $300 left over to play with and spend it" *click*

I recieved a final bill from Verizon with a negative amount meaning they owed me money. I later recieved a check in the mail for the funds they owed. So far so good. 2 months pass and I am in the process of buying a home and I have a charge off on my credit report from Verizon, saying I owe them money! I need this removed ASAP as I am getting dinged on the rates I qualify for to the tune of $2000-$3000 more in finance charges b/c of the Verizon charge off!

Verizon has horrible processes and I have heard of other horror stories about them.

We had four lines of mobile phone service (a family plan) with T-Mobile with NO problems for 10 years. Suddenly, loss of reception began to occur, and after almost a year of poor reception with no improvement, we decided to try Verizon's '30-day Test Drive' during which, they advertise, if you don't like their service, you can 'switch BACK to your old service provider and owe nothing.'

DON'T BELIEVE THIS LIE!

We had nothing but trouble with Verizon during the trial period, to such extent that we elected to port-back to our previous carrier well within the 30-day period, and called T-Mobile to request this. Unfortunately, the service tech. who took the request was new and/or improperly trained, and placed all FOUR of our phone lines on ONE request, which apparently is not the speediest way to transfer service. As a result, it took 5 days (+ a few hours more) to actually complete the transfer, at which point we were just a couple of HOURS past the 30th day of the 'trial' period. At that point, Verizon refused to accept return of any of the equipment, even though we had been IN the Verizon store the previous evening requesting return. We were told they would not accept the return because the phone numbers had not physically ported over yet, despite the fact that we had requested it days earlier.

In addition, Verizon now said we owed $175 per line in early termination fees, that of course they would *graciously waive* if we signed a NEW 2-year contract! We were forced to accept this extortion because we now could not afford to eat the cost of four lines of equipment plus early termination fees, but continued to have nothing but horrible experiences with Verizon's service. Each month when we had to call them to resolve issues with our account, we again delineated the entire ordeal and questioned the legality of the entire situation. We FINALLY reached a CSR who agreed, and both he and his supervisor confirmed that if T-Mobile called Verizon and verified the date & time of our port request, we would be released from the admittedly invalid contract and allowed to return to T-Mobile.

However, each time T-Mobile contacted Verizon on our behalf, they reached a CSR who refused to honor Verizon's promise. Even with names and operator numbers of the Verizon employees who had made the promise to us, T-Mobile tried repeatedly to enlist the cooperation of Verizon in verification of our port request, and each time was refused by Verizon, who of course wanted to keep our contract payments coming!

We finally realized that as long as we kept paying the bill, Verizon was going to continue to sit back and laugh at how they had managed to extort a 2-year contract from customers who requested to port-back to their previous company during a 30-day trial. What a great marketing scam! When we realized this, we quit paying Verizon and enlisted the assistance of T-Mobile in verifying our statements as we filed complaints with our state Attorney General's office, and the FCC. During this process, we learned an important fact: Verizon had CONFIRMED our port request within FOUR SECONDS of when we made the actual request, a full FOUR or FIVE DAYS prior to the expiration of the 30-day trial! This PROVES the demand for early termination fees 'or sign a new 2-year contract' was truly extortion, and highly illegal, as the receipt of a port request from a customer is considered in the industry to be a request for discontinuation of service from the current provider, which in this case was Verizon!

Despite all of this, Verizon's SPIN control expert, Ms. Lucy Arzola, sent a letter full of outright LIES to both the Attorney General's office and the FCC, and rather than investigate the veracity of her claims, the FCC closed its case based solely on her false statements. We are currently investigating the possibility of a class action, on behalf of ourselves and all others similarly situated, so if you have had a similar experience with a Verizon 30-day TEST DRIVE, please respond here with contact information so that our attorney may contact you and you may become a member of the class for the purpose of compensatory and special (punitive!) damages.

Last month I decided to go with a prepaid phone (total of $80/year rather than $240/year with Verizon Wireless). On April 3 I called to let them know I wanted to drop Verizon service. The rep said I would have to pay till April 13 (my regular cycle). I agreed with the idea that I would use my old system till 4/14. The next day I dialed my son's number to relay a rather important message and got a recording "this call cannot be completed, dial 611 for more information" I dialed 611 and was told that because I wanted to drop service, my service was instantly curtailed. I reminded the rep that I was paying the bill till April 13 and this was April FOURTH! It didn't matter. Whatever happened to "you get what you pay for?" I paid but did not get any service for 10 days.

Just an FYI, I had the same thing happen with a voyager. I owned the phone for 72 hours, and the screen did this.

First of all, the Lole character that commented is mis-informed. Verizon also lied to you in stating that you were hours over your 30 day test drive. It is by business day, not hour. I would continue your battle and fight them to the end. These people are horrible and ruthless. I have switched to AT&T, and I am amazed at how easy it is to deal with customer service. I used to have to get angry and practically tell Verizon how to do their jobs, and with AT&T, it is an entirely different experience. I called about my bill being 150.00 different then what it was supposed to be, and without hassle or argument, she stated, "I do see where the billing issues are, and will take care of that right away." Not only did she credit the $150.00, but she also did one better and did a $25.00 service apology credit for the inconvenience. This is going above and beyond the call of duty. I will never have Verizon again, and do not recommend it to anyone that is looking for new service.

I agree with what you are doing and a class action suit may be a great alternative to simply bearing the weight of this verifiable injustice. Everyone that commented on this is speaking of how you can not possibly beat Verizon because of thier army of lawyers, but I can bet that not a single one of theses idiots have had legal training or are attorneys themselves, such as I. Also the first comment left makes no sense as he clearly did not read your entire entry before making reference to you as being a freeloader and just wanting to use the verizon service for free for the last few days. You clearly state that it was several days before your 30 day period was up that you contacted verizon to change your service back. Some times people need to take some time to look at a situation before being such a [censored] to some one who is just looking for a little help or relief.

Signed

Rex Dooley III, Esq.

Yeah go ahead and file a suit. By the time you get done paying your attorney's...you will wind up in the hole. hahahahahahahahahahahahahahahahahahahahahahahahahaha!

i work for verizon corperate services. i oversee over 500 verizon wireless stores across the us. i'm not saying you did this or not because i haven't seen the phone but here are some reasons a phone could crack. leaving it in a purse or pocket can cause pressure on the screen as well as dropping it. again i'm not saying you did this i'm just stating some helpful facts. now i know the phone was on recall for overheating inside the phone that can cause the screen to crack. you wouldn't notice the overheating because it gets hot on the inside and doesn't effect the outside. they have been giving customers brand new phones of the same model becuase the problem was fixed. so i would contact LG if your local store cannot help. the number for LG is [protected] thanks!

Verizon is a company that thrives upon shady business -- almost criminally so; however, their business operates within the limitations of law by their carefully worded contracts. It is through these contracts that they are given power to.. well.. play us poor consumers like a fiddle.

The mere thought that we need to pay $120 a year for unlimited texts is ludicrous, even more so that it is a good deal! (Just as an example) But, we empower that by buying into consumer-slavery.

Fact is, in this case, the consumer was drawn into a scam. @ Lole, I suggest improving your reading skills prior to replying to a complaint. Assuming everything Bak stated is true, he/she DID attempt to terminate their plan with Verizon within the limitations of the trial period; Verizon intentionally stalled the process / lied in attempt to extort an extended service plan out of them. Extortion, backed by a contract or not, is still extortion. Extortion coupled with shady business ethics is worse.

@ Bak, good luck if you do file suite. Verizon has more money than you could fill your house with, and the courts favor the rich. I'm sure Verizon's army of lawyers are well aware of this.

A couple of hours past 30 days is past 30 days. The contract is simple you have 30 days to port out, anything beyond that and you are resonsible for the service. I am sure you knew prior to the 30th day that you weren't keeping the service but you wanted to get free service from Verizon Wireless just for a little longer. Fact is you were beyond the 30 day and therefore didn't qualify for the Test Drive and by the way port out requests are initated by the provider you are switching to (T-Mobile) not the one you are with.

I had a verizon bundle with directv through Verizon. Then later they got their own TV department and keep asking me to change to FIO to save money. Even after they heard the plans I had with directv, they were sure that they can save me a lot of money to switch to Fio. On Nov/ 09, I've finally decide to check it out and went to a Verizon store at the Towne Center in Cerritos.
One of the agent at that store showed me the plans and price and I've decided to get FioTV because what it showed really was cheaper than what I've had.
I've asked him if the price stays the same permanently, he checked his computer and told me that he doesn't show anything else and it'd be the same. Never told me about any promotion period or any other charges in the future.
After couple of month, I've noticed that the bills are going higher than usual.
Called the billing center and found out there were 2 promotional deals!
So after 6 month from the day I got the Fio, price will be close or more than what I had with directv. (and I had better programs) I've asked for the manager and they said that they'd call me in 24 hrs. Hours later someone called me from Verizon and if I don't have any proof that the agent promised me those then there isn't anything they can't do but she said she'd give me $20 off for 12month out of "GENEROSITY!"
She also said that they sent Emails and letter about promotion deal which I never received. When I asked her the date they sent, told me the system says that they didn't sent any emails. An ABSURDITY!

Someone warned me before I order FIOS. I didn't listen now I'm learning the hard way. They say $99 but every month it end up being $200. are more. I should of stuck with Direct T.V. much cheaper not fair at all the rich get richer and the poor get poorer thanks verizon... After this contract is up Verizon will be loosing a long time customer so long verizon.

Dear Unhappy With Verizon,

You rock, I respect your stamina in dealing with this kind of a company! Your saga is unfortunately very similar and brings me back to my dealing with MCI which slammed me and which is now merged with Verizon. It is also bears a similarity to my recent victimization by this company. Verizon is one of those companies that are checked only by the law, have no compassion for people, and have making money in the short to medium range term as their highest priority to the exclusion of everything else.

Unfortunately, there is so far nothing that can be done "like it ought to be done" to this kind of a company! Instead, Verizon's toll on society has to run its course. However, there in comes the value of the internet, consumers' freedom to write and post their abysmal experiences with these kinds of companies, and eventually Class Action. MCI was chopped off at the knees for what it did to 100's of thousands in the 1990's. And especially the power of these sites.

Here are all the complaints against Verizon on [redacted]
/URL removed/?q5=verizon&Search=Search&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search!

Here is one victimized Verizon consumer who took matters into his own hands:
http://www.verizonpathetic.com

pay at www.verizon.com/payfinal bill. enter acct number then do not add the letter thats at the end of your acct number, hopefully they ll update your credit report after u pay.

i was on the phone with them for 4 hrs before i was given this info.

i was just on the phone with them for 4 hours getting transfered to each rep in the verizon company. i was given my full acct number and was told to pay it online at www.verizon.com/payfinalbill.

enter your acct number dont type any letters only numbers, then hopefully they ll report the paymt to the credit beurs.

good luck.

Verizon is a total waste of consumer space. Their employees are the most unhappy, miserable, and rude people I have ever encountered in a corporation of this kind. The company practices are worthy of indictment at every turn.

Hey Verizon - we don't care that you are powerful - treating people they way you do is absolutely wrong - and that goes for consumers and employees, as my friend seriously had post traumatic stress after working there for the few months she did before quitting and taking a position at a firm where she can feel good about what she does and not horrible for what Verizon requires its workers to do to people . . . lie, cheat, send bills for services that were knowingly never provided - and now we see with this comment - for ACCOUNTS that were never even created by the consumer. . . although that is totally not surprising to me!

My familly and i have been with Verizon Wireless for 6+ years, and has never encountered a problem with them.
Guess you just had bad luck.

I called and complained to Verizon that I was getting dropped calls (ironically in front of a Verizon store) which they claim they would reimburse the call which they never did. I have trouble with the quality of sound from my phone in the car (On Star), discovered that the service is from Verizon, that explains that.

"Can you hear me" is something I used to say all the time to the person I was speaking to because of poor quality connection.
Of all the cellphone companies available, Verizon has the highest fee's and the worst customer service.

I found the service to be so terrible that it was worth paying the penalty rather than be miserable for 2 years.