Verizon
reviews and complaints

I just got my new iPhone 6 and still learning to use it. 3 days after I got the iPhone, I was overseas. I made several calls via Viber and WeChat but was charged by Verizon as roaming calls. I don't understand why since I dialed the calls within the Viber and WeChat apps and I had wifi connections. I got on the internet on the iPhone 6.

I just find out from Verizon that my iPhone 6 was set up for Roaming - Voice as standard. If my iPhone 6 had Cellular set to Roaming Voice Only, will Roaming take precedence over internet calling such as with Viber or WeChat?

I was very angry with Verizon since they set up my iPhone 6 for Roaming and I told the salesperson I would be traveling overseas. As a new user, I would not know that there was an option to turn Roaming off. Verizon refused to waive the roaming charges stating that the calls were made from my phone. This had been a very frustrating experience with Verizon. We had been a Verizon customer for over 20 years.

We had Verizon Fios Internet and Cable, we called Verizon to cancel the service, They have asked us to return the Equipment to the ups. so I went and Returned all my equipments on April 15th 2014. and had Comcast connection at my house.
So after 3 months I got an email that I have to pay $439.00 I called them immediately and I explained them that I paid my final payment of $362.51 on April 29th 2014.
They said they didn't know that we returned the equipment and it took long time for them to track down and confirm that we returned the equipment.
I also have the receipt from ups for returning modem DVR cable box, regular cable box.

I told them that they have to remove all the charges and I cannot pay anything which i did not use the service.

They were not ready to listen, I talked to the manager, they gave me an offer If i sign up for 2 yrs contract they will give $200.00 discount on my charges but still I have to pay 239.00

They sent it for MRS collection Compant, when i provided my return receipt.
After few months they send it to DCI collection. I have explained my situation as well.

I don't want the cable company to threaten me by puting my credit report on the line and Harass me by sending the collections.

We live in a reasonably new, planned community in upper Rockville, King Farm, where nearly all homes, townhouses and condo buildings are less than 15 years old. Our complaint is that the three condo buildings on the east side of our street, Reserve Champion Drive, have not had FiOS installed, while the townhouses on the west side of the street have. When we have asked the Board of our King Farm Condo Association III about this, they say that they have been told by Verizon that our building is too old (!) and too expensive to wire for FiOS. This makes no sense. Despite all the complaints about Verizon FiOS that I've seen here, we would still prefer to have it installed, rather than the horror stories we hear about a rival telecoms company and their system.

Approached by Fios rep at a Walmart store in Hamilton NJ offering packages to switch from cable. Asked what services I currently had and offered a package that matched plus one additional premium channel for a couple of dollars more. Was supposed to include a free 7 inch tablet and $300 gift card. Was told I would receive voucher in the mail for tablet and would just go to the wireless store to pick up. Rep was working from a tablet at showed me details we agreed to prior my signing up. Email confirmation of order did not include gift card offer and tablet required 2 yr contract with Verizon wireless. On installation day I find that I was switched to a plan with no premium channel at all and one less tv with dvr service. In addition my home phone # of 15 years was not transferred as requested and would take 4 days to complete. Have been given incomplete or false info from every polite but clueless powerless rep. After a half hour on chat help and 2 hours on the phone with various people was only given the promise of a call the following afternoon (15 hours later) from customer service supervisor named "John". I couldn't believe my ears. When I asked for an address or dept to file formal complaint was directed to feedback section of their website. Will be filing BBB and FCC complaints. Offered to allow me to cancel that day at no charge which of course is not practical since would be without tv and wireless service indefinitely and of course would have to pay for reinstall. What a nightmare, they are masterful at not taking responsibility. I will be screwed in the end just working to minimize the degree.

I have been a Verizon customer for the last ten years. I've been eligible for a phone upgrade since Nov. 2013 but, since I liked my phone and there was nothing wrong with it, I opted to keep it as long as I could before switching phones. Went to the Verizon store today and was told that they could not honor my upgrade without terminating my existing plan. I have had an unlimited data plan since day one and they now want to terminate my plan and make me pay for a limited data plan. If not, I cannot upgrade to a new phone - even though my account clearly states I have been eligible since Nov 2013 and nowhere does it state it is conditioned with terminating my existing plan. I have checked my account and the only notification of any changes was for an eligible company affiliation discount through my current employer. I also called their main number and was advised a manager would call me back...that was over two hours ago! Unfortunate that they would choose to lose my business, as well as a second line I have with them, versus allowing me to obtain my eligible upgrade and lock into another two year contract. Sad that they do not value loyal customers!

Knowing that our contract was going to expire on January 24, 2014, we planned to port our lines to another provider so it would simultaneously happen with the termination date. I received a bill for $552 for early termination fees on four cell phones. When I spoke with the representative, I was told that I terminated two days early so I'm being charged the fees. However, I learned for the first time in 13 years with Verizon, that as long as you don't select a new phone after the two year contract, you are a "free agent" and not bound to a contract. The contract only becomes active and begins a new two year when you select a new phone. So if I had waited until January 25 to cancel Verizon, I wouldn't have paid termination fees since I didn't order a new phone. I was told the contracts are renewable every two years automatically; the missing link is "only if you select a new phone and sign a contract". That piece of information was never explained. Usually I would select a phone via web, so a new contract was never signed. It's a no brainer if I knew I wasn't "under contract" after two years, don't you think I would have waited until after the two year date to cancel? Now Verizon is saying I have to pay the early termination fees even though it was never explained that after two years if you don't select a new phone, there is no contract! I was told if I ported my phones back to Verizon, the termination fees would be waived. No thanks, I'm saving over $120/month with the new provider. It never ends, does it?

First, let me say that I have been a loyal Verizon Wireless customer for something like 12 years now.

I noticed that mine and my wife's plan went from around $140 per month to around $180/month in Nov and Dec 2014. On January 2nd, I called and talked with man at Verizon who told me that for some reason our two phone lines were changed from a combined plan to separate plans--that is why the cost increase. He could not tell my why or who made that change but he would only add a $25 credit back to our account and said he was putting us on a combined plan for $140/month with 10 gigs data. Great! I wanted more credit back but oh well...

Then, I get a text around 2 weeks later that says my upcoming Verizon bill is over $1100. WHAT!? I immediately call and get a nice woman at Verizon who tells me that the previous gentleman that I called put me on an 80 gig plan that costs over $1000/month. She was very sorry and after something like an hour with her on the phone she said: a) the previous gentlemen who put me on that plan would get talked to by management, b) she would put me on that $140/month 10 gig plan, c)she would submit a request for the $1000+ credit to my account that would take 3-4 days to be approved.

Next, I checked my account balance over the next two weeks and called a couple of times and each time was told that the request would definitely go through but hadn't yet.

Then, I went to a corporate Verizon Store ( a one hour drive since I live in rural Montana) because I thought that a face-to-face conversation might help. I was told the same thing. The request for credit/refund was in and would be approved soon. I should be patient. It was their fault but it was a large amount so takes time.

Finally, I just got a text message showing a credit had come through. Only it was not for $1000+ that I was charged for Verizon's mistake. It was for a measly $125...and my bill due is still over $1000. What should I think is going on? I have a huge outrageous bill due to a mistake by Verizon putting me on a 80 gig plan when I use around 4.5 gigs/month and they refund me 1/10th of their mistake? Is this how loyal customers of 12 years are treated? Am I going to have to switch to Straight Talk? If I wanted bad/non-existent customer service I would already be with Straight Talk.

Does anyone know who I can talk to to resolve this? I have not gotten anywhere yet and am getting towards the end of my rope. Is there some kind of federal or state authority that can help me with this? I really don't want to have to get a lawyer to resolve this. Please help

It is nearly impossible to find a way to withdraw from Verizon Select once you agree to enter. The 611 cust. service number knows nothing about this program. The Smart Rewards people claim it is not their thing to handle. The lady on that line said to withdraw my agreement to receive emails and that would withdraw my consent. NO, it does NOT. Buried somewhere deep in the web site is an option to withdraw consent. You cannot find it listed in the FAQ about the program or on any page. Verizon forum support will not post the answer, only reply privately to someone who poses the question. What does Verizon have to hide? I stumbled onto the web page to withdraw consent by accident. Here it is: https://ebillpay.verizonwireless.com/vzw/secure/mcm/mcmDisplayPreferences.action I don't know if you copy and paste this link if it will take you there, but this is where I found it. The Verizon Smart Rewards person said the program tracks only your purchases on its Smart Rewards program. NOT TRUE. It tracks your behavior on your cell phone. While the program is fair game for marketing, hiding the exit is akin to locking the doors for a fire escape. Shame on Verizon! This is not a Smart Rewards program, this is a Venus fly trap for phone users.

As a customer of Verizon FIOS for many years, when my contract was up and I re-signed for another 2 years, I was promised a $200 Visa Gift card after 90-days of service. Fast forward and also having confirmed one month after signing up that yes, I did qualify for the offer. But after 90-days came and went and dealing with dozens of Verizon Support staff, one after another said it was not 'attached' to my order and I did not qualify. I even opened a complaint with the BBB and yet another Verizon drone came back and told me the same thing.

My advice is do not fall for their false advertising and at the very least if you do, get it in writing somehow. I used to be a loyal customer of Verizon, but as much as I don't like Cablevision, will be going back to them for their 'simple' price plan as soon as my awful 2-year contract is up with Verizon. For spite, I also downgraded my cable to a lower package which considering the only reason I had the higher package was to get HBO, was a no brainer. You can now get HBO on AmazonPrime for $99/year along with other benefits far better than throwing away $20 (+tax) back at verizon who could care less about their former loyal customers.

Buyer beware

We have been with verizon wireless for years on an unlimited data plan. We passed up on eligible upgrades since we thought our phones were still ok. This year, we decided to finally upgrade our old phones. Unfortunately, verizon will not honor our upgrade eligibility if we won't give up our unlimited data plan, meaning we have to pay full price for our new phones or dwitch to a limited or tierred data plan. Before this incident, they have been calling us to downgrade saying that we would save a lot of money since we use minimal data between our phones. We told them that we would like to keep our plan despite them saving and gaining from us. I find it poor business for such a large company to not honor our current plan and force us to change it to what they like or pay full price ... like we were not long time customers. They talk about valuing our business...but they are doing the exact opposite. If not for my husband, I'd go somewhere else. It is just a matter of time before I will leave verizon.

In august of 2014 I called verizon to cancel my mobile phone - I lost my job and could no longer afford the bill. Instead, I was told, I could suspend my service for up to six months as to not pay a cancelation fee. I opted for the suspension, knowing I would be back on my feet by then and thought it was covered.

I now have a letter from collections saying I owe $473.13.

When I called verizon for some information about the bill I was told by the representative that she knows for a fact that verizon only issues 90 day suspensions (Calling me a lier). And nothing could be done even though for years I had been a loyal verizon customer and was planning on reactivating my phone.

I reexplained my situation and expressed my astonishment at the fact that apparently 6 month extensions did not exist. I felt as if my questions were not answered and I was desperate to figure out what happened, I asked to speak with a manager.

I was kept on hold for 15 min before the line disconnected.

I expected more form a company I was loyal to for years. Shame on your professionalism, and shame on your customer service skills.

I'll go to at&t.

I renewed my contract with verizon wiith a slower dsl speed they said I would not notice,

Well I do notice, I can't do anything. I check my speed and it is less than .5MPS - I have tried everything to upgrade and am told I can't.
Why am I paying for something I can not use. $20 a month times 2 years $1200.00 and then after my two year contract they
will increase my speed so I can use the internet and lock me in again? I don't think so. All I wanted to do was an upgrade on my speed which would be more money in their pocket

AT&T is offering packages with Directv and I think they will get my business next.

The worst provider ever. I paid $80 to the company www.verizonfios.com for the package, which consisted of the Internet, phone and TV. At the beginning, it was ok, a little bit slow, but ok. I meant everything worked. After that the Internet stopped to work, but the TV and phone other worked really great. But when the Internet was ok, the TV didn’t show. I called to the customer services and complained, but they only promised to help. The worst company and support.

We entered into a 2 year contract with Verizon Fios on June 1, 2013 with 3 tv equipment for a monthly price of $112.41 for internet, phone and cable bundle services with a door sale representative from Verizon Fios. After waiting a couple of weeks and sitting through a no-show on Verizon installation, we finally had Verizon installed in our home, however, it was not the products requested nor at the price stated on the contract. On June 27th I finally was able to reach a customer relations specialist who stated Verizon Fios would honor the contract offered to me by their representative. She also stated she did not have that actual type of promotion offered, however, would make necessary adjustments to get to the stated price of $112.41 but the closest she would get was $113.32. I confirmed this would be the honored contract price for 2 years and had a service technician come and install the correct equipment. in March of 2014 Verizon Fios billing statement increased to $168.80, yet we had made no changes to our contract nor services offered by Verizon. After we called and spoke with a representative our bill went down to $160.99 in April in which we called again and spoke with another representative and in May our billing statement went back down to $113.49, however did not receive credit for overpayment and only to have it go up again in June to $114.68. In July and August our statement went up to $148.04. Then to $143.56 in September and back up to $148.79 in October, November and December. Each month we have called Verizon Fios to get our billing statement corrected and to get credit for overpayment and each month, Verizon Fios apologizes and states they would check into it. Verizon Fios was stated it was because we had extra equipment and that’s why we were being charged extra. Even though our contract was for 3 different pieces of equipment, we went ahead and sent back one of the equipments in September and another piece of equipment in November, however, did not receive credit for the equipment nor did the bill decrease nor did we receive credit for any of the over payments. Now Verizon Fios is stating that a promotion that was on our account expired on June 2014 and that’s why we see an increase in our bill. When we ask about our 2 year contract, they just reiterate one of the promotions expired in June and say nothing about honoring our contract. On December 8, 2014 I spoke with a representative who stated they would have someone from call me to assist me with the issues I was having with Verizon and submitted a ticket to determine why the equipment we returned was not credited to our account, yet no one from Verizon has called us with a response to date. As of December 27, 2014, we are still waiting for our overpayment credits and the contract we entered into to be honored. We have overpaid Verizon Fioz $233.71, we only have services on 1 of our televisions and are still being charged $148.79.

You can tell from this commercial that the Verizon target audience is dumb jerks who watch sports and pour beer down the front of themselves, but that is no excuse for such a crass, childish, crude commercial as the "Christmas Presents" spot that is currently running. They might have gotten away with it if the directing had been more adept, with the actors unaware or surprised by what they had just said. But nooooo, they give sly, nasty sleazy looks that make it what it is, a tip-toe through the gutter. And casting a child in this low-life family adds to the creepiness. When my Verizon contract runs out, I'll switch.

Psa: verizon alert!
Learn from my mistake... Be sure to check your bill every month... I mean the complete bill. Verizon has been over charging me for the last 6 months for a service line that I disconnected in april of this year and I just noticed that line was still being billed to my line. I became relaxed on my due diligence in checking what I requested was handled. Contacted them last month to advise them of the charge and was told I would be refunded the full amount for the 6 month charge, but to date I did not receive the credit. I called again and was told that they need me to provide any details other than my say that I cancelled the service. They basically said that I would have to prove that I called in in april. After attempting to find something, which I knew was not going to happen because I shred every quarter, so any previous paper bills with any notes were gone, I insisted that this be escalated and the long story short, verizon refunded me minus $25.00. Good, but not great, my bill is paid every month on time in the full amount and I have been with this company for over 20 something years... I am insulted that they did not credit the full amount that they have been billing me for and to add insult, they tried to put the own-nest on me to prove that their employee did not update my record, nor make adjustment to my service as requested. Verizon just said to me with this action that they do not value their customers and are willing to lose them over $25. It's the principal and not the $25. All contracts have expiration dates.
#dontrefundme75%whenyouexpecta100%paymenteverymonth.

We bought a Samsung cell phone. Our "bill" from that showed zero balance for activation and upgrade fees. We then received our Verizon bill with fees for activation and upgrade. When I called and asked why my original bill did not show such fees, I was told that I had gone to an Verizon outlet store. I never heard of a Verizon Outlet store. The explanation given was ludicrous...cannot wait for this contract to expire so we can get out...wish the FCC would monitor...Verizon is scamming their consumers.

I received a mailing offering a special price for wireless home Internet to which I responded and placed an order. Verizon was to come out today between noon and 4:00 to install. They didn't show up and didn't call. At 4:10 I started calling to try and cancel my order because of the no show issue. It is now 6:12, I am on hold with the 17th Verizon agent and nobody seems to be able to cancel my order. I have talked to people in India (who I couldn't understand) and people all over the country. These people are idiots. Even though my email confirmation came from Verizon Wireless, the wireless dept. keeps transferring me to other departments saying they don't have wireless home internet service. Idiots! I finally found someone who located my order but I'm being told they aren't able to cancel my order. STAY AWAY FROM VERIZON. They don't even seem to know what services they are selling. I guess I'm lucky I found out before I was stuck with the service and a 2 year contract.