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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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Newest Verizon reviews & complaints

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L
8:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon customer service reference phone case.

I was attempting to return a Shell holster with/kickstand initially to the Arizona Mills Verizon Store. A gentleman by the name of Brett {Britt}, said he couldn't honor exchange because I purchased at a Corporate store and his was not a Corp. store. (Did not bother to tell him HIS store had previously exchanged exact case a year earlier) He offered to SELL me a case. I said no thanks. He called store on 24th and Baseline and said they had one. I drove to 24th and Baseline. The girl holding case for me tried again to SELL me phone case Told her it was suppose to be a warranty replacement. (Was obvious she was prepared for me) I asked to speak to G.M./George, who told me phone case had a 90 day warranty only. I asked for 800 #, and George tossed box on counter and had salesperson give me #. (Which as G.M. I m SURE he knew by heart). The young lady that initially waited on me said she had another customer but when I informed I had 5 phones up for renewal, she took the time to answer a couple of questions...BOTTOM LINE...UNLESS YOU ARE INTERESTED IN MAKING A PURCHASE, DON'T WASTE YOUR TIME EXPECTING ANY SEMBLANCE OF CUSTOMER SERVICE, AT EITHER OF THESE STORES. I estimate we have SPENT OVER $40, 000.00 IN THE PAST 10 YEARS WITH VERIZON. THANKS TO THESE 2 MANAGERS, WE WILL CERTAINLY FIND SOMEPLACE ELSETO SPEND THE NEXT 40K. (DID I MENTION IF WE WERE RENEWING THESE PHONES, BOTH THESE MANAGERSWOULD HAVE GIVEN FREE PHONES FOR ALL 5 PHONES?

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R
3:33 pm EDT

Verizon prepaid phone

I have a prepaid phone, which I pay $50 a month for (plus tax). This is suppose to have unlimited text and I can use the web when I want. If I use my gb (or mb, whichever it is) up, it just slows way down, but I can still use it. I have had this for quite some time and now all of a sudden you start turning it off before my month is up. I paid $100 plus tax on August 31st, this was for September and October. On October 11th I lost connection while talking, I tried to call my party back and it says "I do not have enough funds in my account for this call". I went to a Verizon store and she (Sarah) called in, but we were given no satisfactory help. They said I used up my money and would not turn it back on. I'm fed up with Verizon and will be switching carriers! I think you just ripped me off by $33.21.

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M
12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon they lie and don't care about you

Haven't had your service for not even 1 week. You left a cable running all over my front and backyard that was supposed to be buried upon installation of services. Been told different stories that you are coming to bury it. First was Friday, then Saturday, was told you will be here today Monday by 9:00 AM. Is 12:35 PM and nothing. Called the contractor that is supposedly doing this job earlier and was told that was on his way. An hour later, still nothing. Called him again and said that was 5 minutes away. Nothing yet. Called Verizon customer service and was told that there is no buried cable job scheduled until the 15th. This is the first time I hear about this. You have been lying and changing different stories each time. First time having your service and regretting having it. I signed a 2 year contract with you. Have until 14th days to cancel service with you without penalty. Right now if nothing gets fixed, I will be canceling your service and you will be refunding everything because I will be owing you $0 after all of this ! I will also be posting on my opinion everywhere online that I can find about my experience with you and letting people know about the type of service you provide and that you don't care so this way they beware of doing business with you.

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R
7:29 pm EDT

Verizon customer service

Two months ago I called Verizon to change my pay date from the 8th to the 17th. I talked to a very friendly girl over the phone on there customer service line and she said it would be changed for the following month without a problem. The next month comes and my bill is taken out automatically on the 8th. I call Verizon because I don't have the funds available in my bank and being charged an insufficient fund of $30.00 is going to set me back financially because I am barely making it by as a full-time student and living on my own and I had already talked to someone and she said she took care of it. I talked to another customer service representative and she said that “because it was withdrawn on my Debit card there is nothing they can do about it. If I used a credit card they could possible cancel the payment.” I said “So now my account is negative and I am going to get charged an insufficient fund which is $30.00” and the customer service representative said “I am sorry there is nothing I can do. I can change the payment date for next month” So I decided to keep calm and change the date once again which makes we wonder why I was on the phone with the first woman for 30 minutes if nothing was changed. So we go ahead and change the date once again to the 17th. Next month comes around and I get a notice from my Chase App saying I am negative in my account because a Verizon bill went though. I check the date and today is the 8th. I call Verizon for my third time and now I am very upset. I told them the story and I get the “I am sorry there is nothing we can do because it is a Debit card transaction” I said “So now this is the second month in a row I am being charged insufficient funds to my account because of a mistake on Verizon's side” and she apologized and said “I would do something if I can. I will apply a $20.00 discount” I hangup and now I am livid with Verizon. I decided to make a second call and ask for a manager and the nice young man I talked to said “Unfortunately I see that you made the pay date change and it takes 30 days to process.” I said “I changed it two months ago that is well over 30 days” He said “I am sorry but there is nothing I can do about it” I asked to speak to the manager and he put me on hold for 15 minutes and the same man answers and says “I spoke to multiple supervisors and they unfortunately wont be able to change anything to the account I am sorry. I can transfer you to Financial but to be honest they wont be able to fix anything as well.” The Supervisors didn't even give me the respect I deserved to talk to me personally on the phone. So now this is my second month in a row that I am being charged an insufficient fee in my account because of mistakes made by Verizon. Not once did I yell or cuss at the customer service representative because I know it is not there fault but for a manager to not even talk to me about the issue when I asked to speak to one how rude. I am extremely unsatisfied with Verizon because all they are focusing on is receiving the payment and customer service isn't as important. I will be looking for another server to go to because this is just ridiculous, inconsiderate and uncalled for. How many employees does it take to change a pay date with Verizon? Apparently 3 customer service representatives, 2 supervisors and 3 months time. If you are considering using this service I would think twice because if something this small can't be handled I wish you the best of luck if something worse comes along.

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L
12:58 pm EDT

Verizon fios internet fios tv billing & discounts

Received flyer in mail in MAY advertising Verizon/FIOS TV, Internet, Phone with $500 debit card (yes, $500!). Called to ask what TV channels were included; signed up with phone service rep who VERIFIED THE $500 OFFER. Installer was on time & helpful, but didn't provide much instruction in using unique FIOS features (or even email). SMALL problems on every single bill received to date -- discrepancies in charges, no credit for first movie offered "free"; that sort of thing. Phone billing dept. DID re, , solve promptty & courteously, but problems shouldn't happen THAT often! Also serious and ongoing problems using On Demand -- it is impossible to read if you don't have giant-screen TV and takes FOREVER to navigate. I STILL can't find movies except by pure chance. Debit card DID NOT ARRIVE in promised time frame. Called; clerk in "Rewards" dept said it hadn't been "cut" properly and they'd have to "cut" another one (WHY NOT DONE AUTOMATICALLY - OR WHY NOT NOTIFY ME?) The Rewards Dept. clerk VERIFIED the $500 amount AGAIN. That's one flyer, THREE PERSONNEL all said $500. Debit card FINALLY arrived midway thru 5th month of membership. FOR $400. Called; first told agent i'd talked to didn't exist, then that he DID exist but wasn't there. Called next day. AGAIN told he didn't work in that dept, and then told yes, he did work there, but again absent. THREE MORE AGENTS said there had NEVER been a $509 offer, even though I'd HAD IT IN MY HAND (flyer) and VERIFIED IT with THREE different agents. I DON'T LIKE COMPANIES THAT LIE TO CUSTOMERS. The MINUTE my 2 year commitment w/Verizon is over and they can't charge me for the debit card bonus, I WILL BE GONE. CRAPPY COMPANY - GO ELSEWHERE IF YOU CAN!

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R
8:02 pm EDT

Verizon shame on verizon. please read the horror story below.

My Iphone 6 plus was one of the Apple Iphone's that had the known camera issue reported in the news. I called Verizon and they agreed the camera had a problem and replaced the phone. I said that I wanted the protective screen glass that was purchased at a Verizon corporate store to be replaced as well. As this was not my fault that the phone needed to be replaced. They agreed to replace the glass protective screen on August 23, 2015. I have called approximately 5 times to follow up. In fact, on September 14 they said they would get it to me. Then on September 27, 2015 it would be overnighted to me and I would receive it on September 28, 2015. I still have not received the glass protective screen and they are unwilling to credit my account the $26.86 for the glass protective screen. At this point, I would like to be credited the $26.86 for the glass protective screen and also be remunerated for the hassle, inconvenience, frustration and time that I have had to go through.
To make this situation even worse, after explaining this to the Verizon rep and her supervisor neither of them would credit my account without forcing me to make a purchase first. The supervisor required that I go and purchase the glass protective screen before they would apply a credit to my account. Why am I being strong armed? The supervisor put me on hold, so I drove down to the Verizon wireless store and purchased the glass protective screen. After explaining this to the supervisor, she then immediately denied that I went to the store. I mean she had the audacity to call me a liar. She then interrogated me asking for the store address, receipt number, time, and store number that I provided off the receipt and then called the store herself to confirm that I purchased the glass protective screen. Then without even an apology for calling me a liar, she said that she was going to issue me a credit.
At this point, everyone that I have had the sincere displeasure of dealing with, about 5 people at Verizon have not honored their word. In the rest of the world, we call those people liars. In this case, it may simply be that the representatives at Verizon are simply inept and incompetent. Verizon representatives telling me that they would overnight the glass protective screen and then telling me that they are not responsible for the United States Postal Service not delivering it overnight. And further the representative telling me that they could give me a tracking number. Like that is going to do any good. I mean it has only been 36 days of dealing with the same issue, repeatedly and having Verizon drop the ball. I was no longer interested in hearing that they would ship it out to me, as I have already been told that by at least 3 Verizon representatives already. I wanted to get off the phone and have this resolved. And I was not interested in going to a Verizon store, purchasing the glass protective screen and then having to waste even more of my time by calling Verizon back again. For them to what? Lie to me again. As this is what I come to expect from Verizon employees.
I mean seriously 2 hours of my day today to get an issue resolved that Verizon totally screwed up. Not once, not even twice, not even three times and are completely unable to bring a satisfactory resolution.

Shame on you Verizon.

Oh, and Dan -- great job. Reviewing my account and determining that $5 would be enough remuneration to keep me quiet. Did $5 even cover the gas that I spent to drive to the store. I should've never had to drive to the store. This has been Verizon's fault and they have refused to take responsibility.

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11:58 am EDT

Verizon landline repair

September 20 while Sam Houston Electric was installing electic lines to a neighboring property In Creekeside Acres Willis Texas they cut our landline phone line and said that they would report it. We also called Verizon and reported it. They said it would be repaired on September 21 st, well that date has come and gone. After spending hours on the phone with them and being given the run around that it was never reported to we will check on the status. Being on hold for upwards of 15 plus minutes each time within 2 hour time period we are lost as to what to do. My husband had a massive stole on Sept 20th and if we did not also have a cell phone he could have died.

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7:50 pm EDT

Verizon fios

I was offered a $400 Visa Prepaid card as a promotion to switch from Comcast to Verizon. The representative explained to me that if I pick the package that he was offering, I would receive my Visa Prepaid card in the mail in 2-3 months. It have been 3 months now and I called to ask about my prepaid card. Verizon is now telling me that the package I have is not eligible for the promotion. I would never have switched services if that promotion was not offered. This is very upsetting that I was lied to, and I feel like this is a scam.

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10:16 pm EDT

Verizon would not except no causing health problem

We visited Verizon Wireless at Capital City Mall, Hartzdale Dr. Camp Hill, Pa. At 7:00-7:30PM to ask a question & was detained by two guys trying to make a profit & they never listened to or answered our question! I'm allowed on my feet 20 min. at a time due to 2 cracked vertebrae & they kept trying to play us, pushing us to buy stuff that we repeatedly said "No" to. After 1 hour I was so tired, & in pain I couldn't stand it, even with a back brace on!
If I further hurt myself I may be contacting a lawyer to see what can be done about jumping on people who just need info or help trying to push unwanted products at them for an hour or hours at a time!
Verizon will never have my vote & I'm gonna talk too (nothing good) about them & their ways of trapping you by not helping you when you need it & pushing you into stuff you don't want by not excepting "No" as an answer!
Sad that kind of stuff goes on to good people!

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10:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon beware of verizon's new money making scam

Others have had this happen to them but are not saying anything, but I'm here to call Verizon out. They allow customers to post date checks on their accounts only to disconnect their service anyway and then charge the customer a $20 reconnect fee per line! Not only that, they accept the post dated check as payment, it's provided to the customer as a payment option! Seems fishy to provide post dated check option, disconnect service before date on check, reconnect service before check cashes, then charge the customer a re-connection fees per line. Just think of the income Verizon generates using this underhanded tactic. This is mostly an attack against the family plan with multiple lines. I have a total of five lines so this generates an additional $100 for Verizon. Their excuse? It's a payment option not an arrangement, whatever the hell that means. NO Verizon, that's just your way of conning your unsuspecting, struggling customer into spitting out more of their hard earned money with your greed and deceitful tactics. Why you are allowed to continue to scam the customer in this manner is beyond me.

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D
5:23 pm EDT

Verizon fraudulent billing

I purchased my phones in California two years ago I moved to Kansas in September of last year and immediately changed my address on their website as you are encouraged to do

We recently switched to sprint after years and years and years of dissatisfaction with Verizon. We never received a final bill from Verizon so after a couple months we went to the store and had one printed out on our own We were shocked to find that we were still being charged California taxes and service fees for the last year after we had moved and made our address change a parent to Verizon. We were shocked to find that we were still being charged California taxes and service fees for the last year after we had moved and made our address change a parent to Verizon

We have made several attempts over the last month to get these fees and taxes reversed on our bill with several frustrating conversations with customer service. We have made several attempts over the last month to get these fees and taxes reversed on our bill with several frustrating conversations with customer service
My latest conversation today I was told that I only changed my address on one screen and not to so I was responsible for these charges. My latest conversation today I was told that I only changed my address on one screen and not to so I was responsible for these charges I think this is the most ridiculous thing I have ever heard and is nothing short of fraud. It is more than a parent to Verizon that I moved I believe this is their way of stealing and victimizing the customer to increase their profits I refuse to roll over and let this company treat me this way

I will fight with everything I have to get these charges reversed and for the millions of people that I've probably been charge the illegally without their knowledge and because of some stupid second screen that I wasn't even informed about in order for them to get away with this robbery

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1:27 am EDT

Verizon doesn't defend or find the other side of false client allegations

Today, I was told I'm being removed from a Verizon store for inappropriate contact with customers. Except for a couple times of politely opening the front door for a customer, I had no contact with any customers! When I told this to the placement supervisor, I was told that my side of the story, the true one, doesn't matter! I see the proverbial handwriting on the wall with this company. Very unprofessional and uncaring about their employees when faced with false allegations!

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4:33 pm EDT

Verizon internet technicians / customer service / billing / etc

WOW. I am writing this while on hold with verizon technical support as we speak. I got verizon internet (and phone ONLY because I was told I should have it for internet) and needed an installation. The first technician showed up and couldnt complete the job, promised to come back later that day or call and never did either. I called the next day and I was told another technician would come. I was given a time frame of 8-11am, and the guy showed up at 130. It took him 2 1/2 hours to tell my husband that he didn't have the proper equipment and had to come back the next day. SO - my husband took a third day off from work in hopes that we would finally have internet, but once again, he never showed. Two days later I look online and there is a bill for installation, modem and internet charges. I called to schedule yet another installation, then got on the phone with billing and spoke to one of the rudest, most miserable girls - she should NOT be in the customer service field! I was credited for the monthly internet charge and was told that they were giving me the luxury of crediting me, and that I would still be responsible for everything else IF the installation for the next day was successful. Fine. It is now Monday 8/31, and the technician was supposed to be here between 11am and 2pm, but guess who didnt show up on my husbands now FOURTH day of missed work ?! You guessed it. No call no show, and we got text messages and recorded calls from Verizon stating that our internet is all set (even though nobody even showed ip!) I am still on hold after writing this novel 25 minutes later. The man on the phone claims to have absolutely no record of any of the past weeks events. I have never in my life dealt with such an unprofessional and unorganized company! I have Comcast scheduled to come install internet on Saturday - I guess its worth overpaying for service sometimes... Class action lawsuit sounds REAL good right about now - maybe it will even cover the 4 days of work that my husband missed... NEVER again.

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3:02 pm EDT

Verizon fios

When disconnecting service with Verizon, the number was ported to Bright House in July, the equipment for tv was also returned in July. The assumption was if the equipment was returned to the Verizon store and the number was ported out the account would be discontinued. When I saw another charge to the bank account in August, I called to check what was going on and was told the account is not disconnected. Verizon, when the equipment was returned, should have advised that further action would be necessary to completely disconnect the account. Also, the equipment was returned in July and Verizon is stating the equipment was not returned to them until 8/28 which according to Karen, supervisor in Missouri office, which was the date the items were returned to the shelf. The Verizon services cannot be used without the equipment so if all equipment for account is returned the service can not be used.

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Valerie
Valerie
, US
Apr 29, 2008 4:42 am EDT

I have been trying to call Verizon for days...you get put on hold for up to two hours sometimes and still no one answers...They cant want their money to badly if they cant answer to hear your concerns about their errors on your bill...but I’m sure they think they never make errors! I'm sick of their crap! They have ripped me off so bad over the last couple of years. Every time I think problem solved they do something else stupid. Why can’t they keep a set rate! So a person knows what is to come each month. I can’t afford fluctuation bills each month!

I really hate Verizon...and I tell everyone don’t go with them for business if you can help it!

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J
11:39 am EDT

Verizon service disconnect

I switched to prepaid no contract with verizon after continuous problems with service interruptions. Now after about 8 months they have once again disrupted my service stated that i had switched to contract which i have adamantly denied, i went to prepaid for a reason. I can not understand how they can randomly do what they want without punishment. When i called they advised that i called at midnight to switch to contract which in it's self is lubricious. They can not show where i called them but yet they will not live up to the prepaid that i wanted. Verizon has become the big thug of the mobile world. Do what they want when they want and the hell with the customer.

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1:30 pm EDT

Verizon unable to pay bill online

Website to pay your verizon bill is not operational. This incompetent company has no clue, or they do know and just want to piss you off.
Everything else on page is functional except for contact info.
Just sits and spins.

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1:05 am EDT

Verizon complete service outage, no repair for days

Tuesday, august 18 2015. I came home tonight and nothing was working, no telephone, no television, no internet. This has happened previously. I called verizon and they said in a recording it would be fixed by 1:00 p.M. Tomorrow (wednesday, august 19). Then i contacted several neighbors and they said there was no problem for them. I called verizon again, finally spoke to a technician. He said there is no outage in my area. We trouble shot a bunch of areas. Now he says it is between the street and my house, and no technicial will be available until friday. That is 72 hours away. How is this acceptable and allowable? i pay a lot of money for this service and not only is it not being provided, but i have to wait for three days for repairs? i need someone here tomorrow morning.

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2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon verizon does not honor appointments

We had an appointment for TV/Internet installation on 8/14, 1-5pm. We had two emails that day saying they were coming. We drove from CT to Philadelphia to meet them and wait. At 6pm their computer called to say they weren't going to make it afterall. Subsequent calls to customer service resulted in us being told the next available appointment was the following Thursday, 6 days later. We could not drive to Philadelphia yet one more time to wait. Called Saturday 8/15, was on hold for the good part of the 2 hour phone call. At one point the rep did not come back on the phone for 35 minutes. The end result was useless, they could still not return for 6 days, despite the fact that THEY missed the installation appointment. No one there cares at all.

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7:13 pm EDT

Verizon not honoring their contract

To all of my friends I need your help. I purchased a new phone from Verizon Wireless less than 2 weeks ago. The phone has had and continues to have major problems with it. So now they are refusing to honor their contract. Please help me by letting them know of your own experiences by calling this number [protected] and letting them know how you feel or you can write Verizon Wireless Store at 9813 South Blvd in Charlotte North Carolina 28273. Please I need your help please this company needs to know how they are treating the customer.

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M
M
MkStItCh
West Seneca, US
Aug 16, 2015 8:42 pm EDT

How is you having a broken phone mean that they are not honoring a contract?

W
W
What's wrong with you?
Coldtown, US
Aug 16, 2015 7:36 pm EDT

How are they not honoring their contract?

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A
2:28 pm EDT

Verizon activation fee waiver period

Signed up God Verizon iPad plan . Was told I had 14 days to cancel and receive credit for activation fee. The service did not work in my location. Called within that period to cancel and was told that I was receiving the credit. Got the bill weeks later and called. Told that I was responsible for the credit and it was 3 days I had to cancel and not have the activation fee. Talked to supervisor and he offered me a $5 credit.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Use this comments board to leave complaints and reviews about Verizon. Discuss the issues you have had with Verizon and work with their customer service team to find a resolution.