Complaint Rating:

Company information:
Verizon Wireless
26935 Northwestern Hwy
Southfield, Michigan
United States

Back in April 2008, I signed up for a "free 30-day trial" of Verizon broadband to use strictly for internet access, which I was told was available in my area. I received the equipment and within a day discovered that I'm just outside the coverage area for broadband and so this solution would not work for me for internet access.

I promptly returned the equipment the same week (well within the 30 free trial) along with a signed letter requesting that they close the account. I did it that way because it is impossible to get a human being at Verizon on the phone and they don't include a "close my account" option in their phone menu.

I continued getting bills for the account, progressively higher each month. I talked to them on the phone no less than 3 times, explained that I verified with the post office that the equipment was delivered to them on 04/22/08, well within the 30 day free trial (they "lost" it). They continued to rack up charges, continued to send me bills and relentlessly called multiple times every day.

I wrote yet ANOTHER letter, explaining in detail all that had transpired and included copies of my first letter to them AND a copy of the receipt from the post office proving the date the package was delivered to them. I explained that they were trying to charge me for a SERVICE THEY COULD NOT PROVIDE, and that if they didn't clear the balance off my account and close it immediately, I would file formal complaints with both the BBB and MPSC.

These idiots are not only still sending me bills (to the tune of $322 now), but I just learned they have reported it to the credit agencies, which is going to royally screw me, as I am attempting to refinance my home!