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Verizon review: horrible agents 218

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2:57 pm EDT
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I just got off the phone with an extremely rude agent at Verizon #[protected].
Here is my issue.

I am opening a new location for my company below. YES I am the owner. I
called Verizon in Dec to get a phone number so I could start marketing my new address-phone number. I made it VERY clear to the rep that I wanted a phone number ONLY, basic service since I would not physically be at the location until Mar 1st, 2017.

Now I am told by this unprofessional, rude young man that I had full features added, ie: unlimited long distance and voice mail, call forwarding, etc etc etc! He also stated I WAS UNDER CONTRACT I have never signed a contract with Verizon, nor would I never! Today I got a bill from Verizon for a line that doesnt even have a phone connected to it for $225!
To say I had a fit was an understatement. I called Verizon immediatly and got this cocky, rude, arrogant young man. He mocked me, he insulted me and got me to the point I wanted to reach thru the phone and punch his face and I'm not violent!
He finally removed the features and the long distance but refused to credit my account.

All this treatement for a brand new business account! I'm sending this forward to the FCC.

This is a horrible way to introduce a new customer, don't you think!

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218 comments
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Angela McDevitt
,
Oct 09, 2007 12:00 am EDT

I moved a town away and had my phone and DSL transferred (or so I thought). It took Verizon 4 months to hook up my DSL (after telling me that it wouldn't be a problem...I work from home and rely on a VPN connected thru DSL). I was out of work as cable isn't available and anyone familiar with VPN's knows that connecting through dial up is impossible. So I was out of work until they hooked up my DSL. I called every mngr and supervisor daily+ to complain. I still am having problems with my phone service to this day, exactly 1 year and 4 months later. I have ATT international plan and Verizon keeps picking up the phone calls charging me quadruple! I just filed a complaint with the FCC and Verizon's corp office. DO NOT USE Verizon. I'm cancelling my home phone on 10-31 and closing my business because of them! They suck a...

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Valerie
, US
Oct 05, 2008 10:26 am EDT

I have had no landline phone service for a month now, my husband works as a salesman out of the home and has lost several business accounts due to this issue. My husband has called several times to find out why we do not have service and how much longer it will be before he can resume back to his normal work schedule. No one from Verizon has bothered to let us know when this issue will be resolved. We are now in the process of looking for a better phone service that will provide quality service and I hope to other customers that are going through the same problem will do so as well.

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Trulies
, US
Oct 14, 2009 12:28 pm EDT

On June 27, 2017 my son ordered land line service and direct TV from verizon. He needed to put a $100.00 Deposit. He did this by electronic check over the phone from my checking account. The next day we canceled because we were misled about the deposit being for both the TV service and land line service. He was told that it would take up to 3 weeks for us to receive out money back.

Understand that they took the money out immediately. Back in July we started calling for our refund I spent at least an hour if not more being transfered from person to person no one could help me. Some of the personnel were very rude some tried to be very help full.

I have called again in August and again in September. Now the problem is I need proof that I paid the $100.00 The bank and verizon did an ach check pay. There is on actual check only the deduction from my checking account. Verizon has my confirmation number that I paid this. I did send the information and I am being told, if they accept this proof, it will take up to another 6 to 8 weeks for repayment. I have already been waiting 3 months. I think this is long enough. Also they may not accept the proof that I sent to them when I call it takes at least an hour on the phone and at least 5 or more people. Can some one please help get my deposit back.

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COMLETELYSTUNNED
Parsippany, US
Sep 19, 2011 10:49 pm EDT

Like many people these days my wife and I have gone through some tough financial times. We finally had to file for bankruptcy protection. It was a gut wrenching decision for us but it was the only option we had after several years of trying to stay above water. Our bankruptcy attorney explained to us that the creditors would be notified and that the nasty phone calls would stop once our case was approved and processed. It was a very long, mentally and emotionally exhausting process but after we finally were done the calls did stop. Or at least most of them did. We have continued to get nasty calls from Verizon demanding payment of debts. The same debts that the bankruptcy absolved us of. When my wife informed the man who called that he was violating the law by calling us he said that "It doesn’t apply to me because I am calling from another country." (I am paraphrasing as my mind did several backflips after hearing this.) We are about to call our attorney to see what steps we can take to try and get this harassment to finally stop.

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cuddly1958
towanda, US
Sep 12, 2012 3:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought 2 new phones and accesseries, with a 2 yr contract, was told my bill would be around $120 a month, only after having the phones for 9 days I recieved not 1 but 2 bills totaling over $718, took the phones back to the store and demanded a refund, got my money back, was still in the 14 day grace period, now i get 2-3 threating calls a day on my answer machine plus a different bill every week, none are the same amount, went back to the store and about lost my cool, the clercks agreed i was right and they tried to make it right by calling there store head quarters, the verizon head quarters then said to pay $165 and it would end, i said noway the contract does not say anything about these charges there attempting to get me to pay, then they said ok pay $130 and we'll call it over, so i payed this and told them if i get so much as 1 more call or bill they can take it up with my attorney, now i will be filing a complaint with the bbb and the attorney generals office, as far as im concerned Verizon ows me money with interest, they are about the worst cell phone provider in America, im so glad to be back with at+t, had them for 10 years before i tried verizon, Verizon is the most non reliable company in the business, and is by far the biggest scammer and rip off company out there

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Oliver P
, US
Feb 28, 2013 2:34 am EST

After my experience with Verizon, I would hardly call them competent. I had all 3 services with them (internet, tv, phone) and decided to move my phone service over to ooma. Well, once they got the order to port my number, they began the process of suspending my other services, too. This is after speaking with 2 representatives explicitly telling them that I wanted to keep internet and tv service, just porting/cancelling phone number. When my service got suspended (some state in between active and not quite disconnected, but you lose tv service and apparently port 80 for internet gets routed to a restore page on their site), i called and was on the phone for over an hour with a representative and someone in their elite unit with higher system privileges/access. After spending all that time, they still couldn't bring my account out of suspension or even explain to me how it got in that state in the first place. So now I'm out of luck and have to call in tomorrow to see if someone else can help. If they can't, maybe it's for the best that it gets cancelled...

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Isanybodyhonest
huntsville, US
Dec 21, 2013 9:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ask Verizon to figure out how much I owe until contract end date. They where confused and could not give me an amount. I call back three more times with no luck. I figured out that Verizon only can figure out late payments. I have a college degree and I can estimate the amont. Verizon should employ me where I can show them how to figure out payment methods.

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noneed2know
Providence, US
Feb 13, 2014 9:04 am EST

I'm not complaining about Verizon but the employee of Verizon.Is it in their job description to walk into someone's home just because a resident left the front or back door open? Who are your employee have the right to let themself into a person's home with "OUT" the landlord or resident's permission?.To come unwelcomely and insulting the landlord or resident by saying "YOU DONT LOOK LIKE YOU PAY THE BILLS AROUND HERE" with an attitude?. Im sorry if i didnt get the employee of Verizon name down but she is an african american, 5'5, 5'6 height, chubby with glasses, works in the district of Providence, Rhode Island for Verizon. I'am very very upset and I feel like something needs to be done about this.SUE?

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verznnomore
Gardena, US
Mar 04, 2014 11:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On January 19, 2017, I walked into the Manifee store (in California) to purchase a cell phone for my mom, after talking to the sales rep, she suggested I add a new line at $10 per month and the
phone would be free, it made send, thus, I went ahead and added the line assuming I will not be charged for the phone. Well, not true, a month later when I received my bill, there is a charge for both the phone and the new line, the phone was not free and
after taking into account all the time I have spent talking to Verizon customer service and the manager at the Manifee store, this phone has triplicated its price.

Now the store refuses to cancel the unnecessary line without cancelation fees, unless I drive 3hrs to the store to be confronted with the sales rep, I have never had done business that way.

It is obvious the sales rep completed the transaction knowing that she had provided false information, that the store will support her operation and that she will get away with this, that is how
the Manifee Verizon store does business. Now, I have to pay the cancellation fee to get rid of the line I never needed in the first place.

I feel extremely disappointed in the way this store represents Verizon and this experience will definitely change the way I do business with Verizon or any other business for that matter.

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ara9799
White Plains, US
Jun 04, 2014 1:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On November 12, 2017, I renegotiated my soon to expire contract with Verizon Fios. I had originally been paying $69.99, but agreed to a $10 increase plus a $5 promotion for Fios Quantum. The following month, which was the start of the new contract, I received a bill for a much higher amount. When I called, they said they would adjust it as it was in the November 12 notes as they gave me a lower price than they should have. After having to call every month to get the same adjustment even though I was assured it would go through without my intervention, they continued to "forget". This month, when I called, and waited for another twenty minutes, I was told "too bad" it was at their option. They refused to provide any documentation of their claims, and were incredibly rude.

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Lagomorph
, US
Jun 12, 2015 4:06 pm EDT

Recently took a business trip to Europe. Upon arrival in Amsterdam and again in Belgrade, I received a text message from Verizon informing me of the costs in making calls from my phone. The message also informed me that text messages and incoming calls would be free. This seemed too good to be true, so I reviewed my account daily to see if charges associated with these incoming calls were reflected on the bill. There were no records indicating that the calls were being recognized as anything other than a local call. Recently, however, I received a bill from Verizon in which I was charged $268 for international phone usage and roaming fees.

Has anyone else experienced anything like this in dealing with Verizon? Does anyone know of any legal action filed by an attorney general of any state? The entire ordeal seemed like a classic bait and switch scam.

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sue reichert
, US
Aug 31, 2015 8:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Why is it the loyal customer always gets screwed? Great new plans...for new customers! I can save $35 a month by going to the medium plan, but I lose 1GB...so no, I am not saving anything there...and new customers pay $20 a month per phone...not me, I'm still under contract so my phones are$40 a piece! So how do you expect the consumer to stay loyal when there are no incentives to do so?

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rlcordis
, US
Sep 01, 2015 7:35 pm EDT

I have submitted a request to take over three numbers one a edge plan. Verizon state that you accept all liabilites of the account.

My credit check stated that I will not need a deposit for any of the numbers, but a the end of the call they say no you will need a deposit.
After speaking with 3 reps and disconnected I was hung up on by a rude supervisor who stated "I have worked hear for seven years and the their is noting I can do to help you good night"

If this is the service that you get when taking over a number I feel like l am talking to comcast.

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Reviewer49707
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Sep 21, 2015 5:51 pm EDT

Walked into a Verizon location in Moorestown, NJ. Signage in windows said "$200" to switch over to Verizon service.
Time spent in store was 2 hours 15 minutes, no printer cartridges to print my receipts, representative at store exchanged the cash I handed for my purchase with another associate, rep told me I'd get my $200 switchover after 2 billing cycles, purchased $140 tablet with intent to use rebate, requested my receipts be emailed to me...horrible experience, failure to disclose information, failed to give correct information to myself the consumer.
This was July 2nd.
That night i received no emails. July 3rd I wake up and check my email. NO receipts still. I had to contact rep to send my receipts. Rep sends my receipts. Yet I still am missing a receipt? So I contact rep again to get all of my receipts emailed.
I mentioned the cash handling earlier. I paid $85 down towards the phone. A down payment is towards the purchase from my understanding. Rep writes it off as taxes and one time $40 fee without informing me.
I entered the store and allowed the rep to do their job. Unfortunately I was taken advantage of.
To the tablet issue. $10 a month for internet not informed of. No big deal. Common sense that I would need to pay for internet. The issue is it wasnt mentioned until I brought up the fact that my bill was higher than the Rep and I discussed.
I contacted the DM to resolve this and also inform him of the unethical actions occuring at the location.
After numerous calls and emails. I was reimbursed $66 of the $85. That's fair. Unfortunately the professionalism, time and hassle to get money were unacceptable. Reimbursement took 10 weeks.
Initially I contacted Verizon customer service and the rep on the phone put myself, the store rep and phone rep on a 3 way call. The phone rep agreed with the Shadiness. After numerous phone calls with Verizon. I notice a bill credit of $140. I was so happy. Verizon understood the unethical actions so they reimbursed me? But a big NO. I recently found out when inquiring about my $200 switchover. That the $140 in credit I received back in July was broken down this way. $100 for the port in but to get $200 I would have had to trade a phone in. The signage and rep never mentioned this. I asked him multiple times in store because obviously the $200 brought me into the store.
The phone rep tells me the promo is $100 for port in and $200 trade in totally $300. Maybe Verizon should know what promos each location advertises because I'm owed $200.
To the rebate now! I did everything o was supposed. Mailed all the paperwork in shortly after my horrible experience in store.
I have yet to receivey rebate card for the tablet. Turns out the Verizon store inputted my address into the system incorrectly. Really? So I had it changed via a phone call. I check my email and the rebate is now validated. 6 weeks later and I just got off the phone with Verizon once again. My address was still incorrect. So I asked to have the card expedited mailing or two day. Rep on phone said NO. That I would have to pay.
Haven't I paid enough? Over 30 phone calls and hours spent. Unneeded stress. Is this how Verizon treats customers? Is this how Verizon handles consumer's cash and phone agreement? Is this how Verizon advertises? Yes it it.

In conclusion $85-$66=$19 lost.
$200 switchover - $100 port in = $100 lost.
$40 credit - $40 undisclosed activation fee= 0
I've spent my 30 minute lunch breaks on the phone with Verizon and today after work. Once again I was on the phone to have my rebate card mailed out again. I hope?

Overall the phone reps with Verizon were friendly and have no part in my issues. The supervisor phone reps are poor. The rep who initially credited me with the $140 either misunderstood or was poor. He was good and concerned with my situation. All the other supervisors since have been horrible and there hasn't been any resolutions. The Verizon store location should not be there. It's located in a Shopping Center that brings in Millions. Exceptional Customer Service is expected and I worry about the elderly consumers possibly being taken advantage of in the area. Do not waste your time or money here. My bill is over $130 monthly which is roughly $1600 a year. I do not feel valued nor do I think I made the correct decision to switchover to Verizon.
My credentials for this review are as follows. 15+ years in Customer Service. Retail and Sales in specific with a B.S. in Business Management and International Business. Accredited University.
There comes a time and point when Actively Listening to a customer/consumer. That a rep for any company should simply understand that the customer is a person. My situation goes beyond a misunderstanding and I feel Verizon fits the stereotype that many large corporations get. I've arrived at this opinion through my interactions with the Verizon reps.
I speak with hundreds of people daily and thousands during the holiday season. I unfortunately will be sharing my horrible experience in hopes of helping my fellow people.

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G Guard
, US
Sep 29, 2015 7:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I moved into a new apartment where they offered fios or comcast. Since I had fios in my home before, I stuck to a good thing. However, the speed is totally lame. I cannot run a single video without waiting forever. Utube, facebook, today's news... I wait and wait and wait for it to arrive.

I am at the point where I want to call comcast and make the switch. I am betting that I can get a really good discount for signing up. Also, one of the 2 fios remote controls broke badly. I mailed it in to verizon 8 weeks ago and never hear another word. So, now we carry the remote from room to room?

The man who did the installation had a lot of trouble with it, maybe he made mistakes?

My email is sammygg@gmail.com help me out now.

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Robert Bradshaw
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Nov 07, 2007 12:00 am EST

I am over charged with double or more by unknown credit charges and threatening amounts I can not afford on a fix income of disability welfare. Verizon has deceived I in their billing practice continue too bill I long after service been disconnected for more and more money for nothing of theirs is in use long after I cut tides with them. In Verizons Eyes I never left them, the outgoing money never satisfactory settle their billing claims but add unknown credit to my service while ruining my credit. So this a continued Fraud Complaint!

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Stephen Schwenke
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May 19, 2008 3:02 pm EDT

On January 31, 2017 I placed an order for the FIOS bundle of television, phone, and internet. The offer included a "free" digital television. The installation did not take place until March 6th. Two friendly fellows tracked enormous amounts of mud into the house, but we were up and running. When I asked about when the free flatscreen would arrive, they said in about 2 weeks. It is now the other side of mid-May. No flatscreen. Many, many calls in to Verizon - who have assured me two weeks ago that it would be on its way by FedEx "right away".

Please note that calling them entails a wait of up to 40 minutes, hearing the canned message over and over again about how "your call is very important to us". Verizon only cares about my money. They obviously care little about the promises behind their special offers - I really feel "had" on this. Who knows if the promises flat screen will ever arrive? And who knows why they staff their customer representative bureau so badly that customers have to wait, and wait, and wait, and wait.

But they have my money, so what do they care...? I'm really fed up with these guys and their absurd and dishonest promotional offers.

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darcy kolasa
, US
Feb 01, 2010 1:12 pm EST

Iam getting a bill from afnicollections for verizon, I never had a phone with them in my name, I did have a phone though the place I worked for a year ago until they down sized. I really like to know where they got this info since I never had a phone with them

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Svintore
, US
Mar 09, 2010 6:53 pm EST

I have Verizon DSL internet service. Mysteriously, on June 12, the download speed dropped dramatically. I gave it a couple of days to resolve, did some troubleshooting at my end in the meantime, and on June 14 I called Verizon technical support.

The support team always wants the problem to be at my end. It MUST be my computer. But I explained that I have three computers and they are all seeing slow internet speed.

So we begin a test of my equipment - router and modem. The Verizon tech support person took over my computer, reconfigured my wireless router and disabled it from working at all. Then he dropped off the line leaving me with nothing.
And he never called be back on the phone number that he very carefully collected as part of his script.

Fortunately, I know how to set up a wireless router, so I was able to reverse his mistakes and get back to where I was - SLOW speed.

I called every day to get an update status on the ticket, and every time, we did the same dance. The problem must be at my end, my computer, my router. Finally, I spoke to a supervisor who seemed to understand that we had already tested everything, and that if three different computers are seeing the same problem, then it is most likely not my computer. So he scheduled a service tech to visit my house on Friday June 19.

On Friday morning, the service tech called and said that there was a Verizon router problem in my area, they were working on it, and that he was not coming out. The next day, my ticket was closed.

Is anyone hearing circus music yet?

No one bothered to call me to see if my internet speed had improved. It was still SLOW.

I started taking a series of Verizon (and other) internet speed tests. They all showed the same results. Very early in the morning and very late at night, the download speeds were reasonable at about 1 mbps. As the day went on, and traffic increased, the speed degraded to ridiculously low levels e.g. 11 kbps.

Given the data pattern, I believe that the Verizon network is bandwidth limited, and cannot support the service that I am purchasing. It is now June 24 (ten days since I opened a trouble ticket) I still continue to call every day now armed with a very obvious statistical data pattern of internet speed, and Verizon still wants to troubleshoot my equipment.

I am switching to another ISP. It is too much trouble having Verizon as a "provider".

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Vivaldi
, US
May 26, 2010 11:39 am EDT

I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls. Somehow this time it went through verizon network.

I never wanted international dialing facility on my plan but I guess this is how the evil corporations make money; by giving you something you don't want/ need or request. Then they wait for one ocassion when you fall in their trap; which I did.

Well, this is to alert lot of other unsuspecting folks. I have already started my process of getting Direc TV, Vonage and comacast to replace the useless fios bundle I had.

Hope I never have to be a verizon fios in my life; as long as there are choices, I am staying away from verizon.

They can have my $300; as if their stock would shoot up! no way with such evil practices and customer service would they thrive.

They have proven to be penny wise pound foolish...they have my $300 but would lose $185 a month that I paid them each month for the triple play bundle.

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LEllis21
Newport Beach, US
May 10, 2011 9:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been with Verizon for almost a year now, and I am on my sixth, yes SIXTH refurbished phone. I take very good care of my devices...no water damage, do not drop them, use a case..etc. These phones simply have malfunctioned; each one of them. You would think that after the 3rd phone they would be willing to accommodate me by sending a new phone THAT WORKS, but this has not been the case. I have spent endless hours on the phone with Verizon reps and supervisors and have gotten nowhere. They refuse to provide me with the service and respect that I deserve. Not to mention they have the rudest representatives who have no compassion for others. I've had AT&T and T-Mobile over the past 20+ years before I switched (because I heard Verizon had better coverage) and have NEVER dealt with such poor customer service. It was not worth it; I would much rather deal with better customer service and have a few dropped calls rather than deal with these robots. Verizon is a perfect example of corporate greed and soullessness in today's society. It's pathetic and disheartening...

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Verizonterriblecustomerservice
Simsbury, US
Jan 20, 2013 2:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Was shoved into an upgrade because of a faulty phone. All he phones are iphones. The 4 functioned so instead of exchanging it out they upgraded me from the 4 to the 4s I have had 3 s far. The so called new one in the box had an issue with the speaker so w they sent me another one, of course a refurbished one because under the warranty that's what you get. The refurbished one malfunctioned the same day it would not hold a charge so after going through the entire process of activation it stopped working. So i called again they sent yet another phone, i go through the activation process once again and yup guess what this one keeps powering itself off. I asked twice to have a manager call only to have no one call. Just got off the phone with a supervisor Brian and he was of no help at all and just kept talking over me repeating the same thing { we can send you another phone but it has to be the same phone} After explaining that my entire family has been with Verizon at least 20 years and a very good paying customer, this had no barring what so eve, so very disgusted ! So much for being a loyal paying customer. i am at this point looking into changing providers and i am going to have my family do the same. Shame on Verizon and their lack of sympathy and loyalty to their customers.

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This is normal for NY state
Pleasant Valley, US
Aug 12, 2013 6:39 pm EDT

Today my home phone went dead along with my internet service. When the person I was speaking to called me back a message came on saying that it was Verizon and my cell phone was not available right now! So she called my cell phone to tell me.
That was very odd since verizon is not my internet or HOME phone provider. In fact I have an under ground cable connected to a box which ONLY leads to the INSIDE of my home. Now how could my home phone now be a Verizon cell phone. By the way when you called my home phone, my phone did not ring so evidently my calls were being redirected to a Verizon line? Why? Does Verizon now hack into anyone's phone? How can my home phone with underground wires be somehow crossed with a cell phone which operates off of a satellite signal? Perhaps Verizon is monitoring everyone in the United States even if you do not have Verizon Service. By the way I called Verizon and the woman there had no explanation and said that there was no way the lines could get crossed. She suggested that I file a complaint with my phone company which I will do tomorrow when the technician arrives. Just thought I would share since Verizon seems to be in everyones home whether you want them there or not. Or whether you even have Verizon as your phone company.

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Annoyed x7
Marshall, US
Apr 15, 2014 6:22 pm EDT

On 4/13/2017 I placed an order on Verizon's website and at the end it had me enter social, and date of birth generally I consider this for the credit review. After all was finished I received a confirmation for my order and printed this, on the bottom it stated est delivery date 4/16/2017. I just spoke with Verizon to obtain a tracking number for the order and after being switched 5 times I was finally told that I would need a deposit of $1200.00 to complete my order. So explain to me again what the "Order Confirmation" sheet was I printed 2 days prior. Of course there was no follow up email stating this from Verizon, just a rude minimum wage customer service rep telling me this over the phone (after I called them). So this is how corporate America responds to the consumer and frankly I am very tired of my credit report being run every time I have to use the bathroom. Needless to say I will not be choosing Verizon and for some reason Sprint and AT&T do not require the deposits so I'm wondering who's social security number Verizon actually run. Good thing this happened because it's a future look at how they handle consumer issue's. They have become to big to even care about the consumer because they figure they are in high demand.

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HATHEWAY FOOTE
Maple Shade, US
May 03, 2014 12:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my reflect my home service has been out for over7months.after filing a complaint with verizon home office in newark and the board of public utilies in newark.they couldn, t believed my service was out for that long a period of time.it got fix last friday.two days i can home to research some i.d.theft problems for the last 10 years.a lot my calls were not going though .i finally got though a verizon 24 hour line and they check my service though computer.and told me to have contactor to chek the wiring.it's not a wiring problem.who should i contact next.the board of utilies inwashington, d.c.it's really important for me to have a home phone.i researhing medical insurance fraud, my bank account, emails fraud.i just need my up and working, thank-you

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Reviewer22603
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Sep 27, 2015 6:35 am EDT

According to their own employees there is a security problem with logging into their web site to manage your account. All I know is every time I try to pay my bill I have to call them and argue with them till they re set my pass word. They have made it so complicated, in order to protect my personal info, that it's just miserable. An easy solution seems to be just hire some one from Sprint, They seem to be able to run a web site. The really sad part is the password's they keep giving me would be much easier to guess by a hacker. So if you don't mind worrying about your personal info, spending an hour on the phone every time you want to pay your bill, or dealing with rude, unprofessional customer service people, then this company is for you.

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Reviewer13428
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Oct 03, 2015 8:17 am EDT

Over 3 weeks ago placed order for new Iphone 6s. Come ship date nothing I had bad gut feeling. Yep my gut was correct and ordered canceled. Called and got bumped 4 times to different person and thought perhaps my order would go through plus spent hour and half on phone. Yesterday (Friday 10/2) got email that my order was canceled again. Talk to another person and told yes I confirmed order both on-line and on phone but to find out canceled. So she re-ordered phone plus patched me over to confirm and got text confirmation number. Today I get e-mail order canceled. Plus while talking to representative got dropped but she called men back. I have been a long time customer to verizon but Verizon has no good customer follow-through and plain terrible on customer service. It is to point of changing carriers plus drop my granddaughter's service that I pay for and move on to someone who has better customer service. Before when order 5s they would put you over to a live person to confirm order. Really disappointed long time customer who has been treated like crap. Plus have my bank card corrupted also by them.

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Martin Rice
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Jul 05, 2007 12:00 am EDT

Even though Verizon states that they have the same available free channels as Comcast. It appears not to be true. I jut had FIOS installed last week and behold... there are many less free movie stations aired than Comcast. We contacted Verizon and they don't seem to care. Their sales dept stated "we will be sorry to lose you". I may be switching back to Comcast in the near future!

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Robert Perry
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Oct 09, 2007 12:00 am EDT

Verizon sent a collection notice for me for a residents that I never lived at. The person who put the phone in my name is Tammy Thompson. I never resided with her at the address that was the service address. The phone number is [protected].

The collection company that has this bill I did also notified them that I do not reside with her and never gave Verizon permission to put a phone in my name at her residence. The acct number is [protected]-02 and the company is Afni, Inc.

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Linton Brown
Newark, US
Apr 24, 2009 6:32 pm EDT

I live at 60 Dover steet since june 2 2017. Verizon have my Tellephone. Have all my in formation know my adress I paying Verizon every mounth with the same social security number. thay used my information with the help of Verizon. I have the same phone number when I move hear 6/2/00 I am still liveing there. and thay have me liveing in New york 2017. same info diffrint Name and diffrint adress I wood like to refinances two of my house. I nead help Lintrn Brown

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Frank J. Shaffer
Williamsburg, US
Apr 07, 2011 2:52 pm EDT

I have a cell phone that was taken over buy Verizon from Alltel. It is a safety plan with on 50 minutes on it. I went to Florida for two months and inquired with the local Verizon about Verizon to Verizon calls are free. I explained my plan and was told that Verizon to Verizon was free at all times. I again checked with Verizon in Florida and was assured that was the case. I only pay $9.95 a month + taxes for my plan and got a bill for $37.00 and the next bill was $411.00. When I called Verizon I was told I had to pay roming time for all my calls since I was out of the district. There wasn't anything they could do about it. I feel they gave me the wrong information twice. I went to the corporate store and it was a waste of time. I asked for an address and name of a CEO to write to and got nowhere. I hope there is something I can do.

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Truthusa
Nyc, US
Aug 14, 2012 7:22 am EDT

Instead of our building and complexes going green, as in roof top gardens, we have had since 2017, leaking, obsolete transmitter, repeaters from the verizon military Corp, placed on our residential roofs, that emit harmful radiation causing blood sickness, cancer, nausea, diarrhea, hair loss, melting brains, cracking skulls, brown burning skin, headaches, tingling of hands and feet, and death. They also watch you, and hear you and cause weather modifications, and manmade earthquakes. The greedy supers in the nyc tri-state area profit $2, 000 per month while the residents have no say as to when and how they will die from this. Hospitals closing, chemtrail biowarfare, depleted uranium off the wtc site, the list of daily fluoridated water air, food toxins go on and on, and the Sheeple put up with this. Verizon slow death criminals.

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Roland
,
Jun 18, 2008 7:12 pm EDT

Four months ago, I signed for a triple service package from Verizon Fios that includes Home Phone, TV and Internet service. As an incentive to take the package, they offered a "Flat Screen TV" that to the date have NOT seen. Several calls made no help, and now they not even answer the voice mail left on the assigned "help phone". I feel cheated, and consider closing their services and going back to the cable company, but fear of the "breaking contract charges" that everybody say are astronomical. Any suggestion will be appreciated.

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John A. Sales
, US
Jan 29, 2009 8:49 am EST

I was a victim of identity theft when someone purchased a cell phone in my name from a Verizon distributor & made hundreds of dollars in phone calls. I attempted t resolve the issue with Verizon for the last 6 years with no success. There has been a negative disposition on my credit report as a result. Now afni has sent me a settlement letter offering me to pay half the balance. I AM NOT GOING TO PAY A DIME for something I never purchased or used.

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Barbara
, US
Jun 29, 2009 6:25 pm EDT

I have a blemish on my credit report due to someone opening an account with my name and social security number. Calling the Verizon billing and fraud department is a never-ending circle!

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Demetrius Williams
Hyattsville, US
Mar 17, 2011 8:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I called to order new service and after being on the phone for over an hour and giving a 250.00 deposit on my credit card, I was told that my order failed and would have to be reentered. I was told that the charge did not go through by Ms Pittman, when I called my bank the charge does appear. I called back the next day to see how I could get my money back and was transfered between the Financial Service and Customer Service Department for over two hours. Then the supervisor that said her name was Rachel LIED to me by finally transferring me back to the dept that told me already it was not them that could help... spoke with Mr. Amato and he gave me an order number and told me it would take 5-7 business days to get my money back, asked for the corporate office number and was given the number to corporate security, asked them for the correct number and was transfered to the Texas office, was told that they would call me back and that did not happen, I called back teh following day and spoke to customer relations office in Maryland and was told by Ms. Brady that she would call me the following day after being transferred for over 30 minutes, she did not call me until I called her, left a message she then called me to tell me that my money will not be refunded until 3-5 business days... DO NOT USE VERIZON SERVICE THEY ARE A RIP OFF AND THE REPRESENTATIVE ARE IGNORANT AND HAVE NO SENSE OF CONCERN OR KNOWLEDGE OF COMMON SENSE... They have got to be the most STUPIDEST people I have ever dealt with...

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Gift World
, US
Aug 25, 2011 9:18 pm EDT

Verizon Company sent Gift World a bill for $886.16 due Sept 13, 2017.
Previous balance $0.00. Our phone service is provided by Speakeasy/Megapath.

I do not know why they sent a bill if we do not even get serviced by them. I expect this to be a scam by Verizon. Also, expect an appology and credit notice for unauthorized service and service not rendered. Within 30 days if I do not recieve a credit I will sue for these false charges with interest for wasting my time with this ridiculuous bill!
Also, in the letter is a phone # that is not in service and provides an 900 number to call which you will be charged $2.00 for using!

***Please Investigate! [protected]...not a valid phone service number. Number directed to [protected].

Gift World

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lnlemonlime
Somersworth, US
Sep 01, 2012 10:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hate, despise, loathe the stupid, junky, lame, plastic thing that hangs on my computer, sold to me by verizon. It drops the connection, all the time. The connector is soooooooooo lightweight and junky, flimsy and cheap! It never remains in the computer, it falls out all of the time. The connections drops, all of the time. Verizon told me this was 4g fast..well they lie, lie, lie!

They will say or do anything to drum up business! The one I had before was more stable, this stupid thing costs more and does only 1/4 of the work...Verizon can keep this junky, flimsy, pathetic piece of plastic, I am CANCELLING my Account, asap!

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Bluebird101
Greenwich, US
Dec 18, 2012 10:07 pm EST

Verizon is an oligopoly, a virtual monopoly. It's a large employer so is given slack for poor performance. I have had constant broadband internet speed issues. While they address them, they don't go away. I believe they throttle speeds intentionally. They've let broadcasters provide LOUD commercial signals until the FCC clamped down on them. They'll continue with their nonsense until either broken apart again or they receive so many complaints that they'll have to be acknowledged more aggressively. Contact the FCC and fill out the online complaint form, contact your local state Public Utility Commission and also your local State Representative (State and Federal).

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debe
,
Sep 14, 2006 12:00 am EDT

I always pay my Verizon North bill as soon as possible after my statement arrives. A few months ago, I noticed a late charge on my bill. I paid the bill in full, less the late fee, and told them there must be some mistake. On my next bill, the $3.50 late fee was marked as unpaid and a $3.50 late fee was added to that fee. I still got no satisfaction from Verizon, and the following month another $3.50 late fee was added to the late fee portion of my bill because I had refused to pay it. So I was charged $10.50 in late fees in all on a bill that was not late in the first place. Finally, I did get ahold of a representative who made an adjustment to my bill. However, I find that Verizon North is giving customers less time from the time bills are sent to the time they are due, which I am certain is an underhanded way to collect more in late fees.