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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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B
10:47 am EDT
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Verizon slow slow internet fraud

3 years ago we bought Verizon "high Speed" wireless internet at Best Buy. WHAT A FRAUD! WHAT A SCAM!. Customer service people are polite even though they lie through their teeth. They sold my wife 2 new modems saying our internet was so slow because we needed upgrades. They sold her a new contract saying upgrades would fix the slow speed. We disconnect 10 times an hour and reconnect just to send an email. FORGET internet banking or music, t.v., or movies. Updates such as Microsoft of H.P. updates can take an hour. What I would like is about $3, 000.00 we have paid these lying fraudsters back. Our old dial up was faster even though their customer service was horrible and it was a horror to try to pay the bill every month on line. I AM VERY VERY VERY VERY UNHAPPY. As I look now, it is showing receive rat zero and transfer rate zero which means I will have to disconnect and reconnect to send this complaint probably 2 or 3 times as it will time out at a kps of a decimal point to 20 speed.

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brian roy
New London, US
Sep 30, 2012 12:05 am EDT

best buy sucks will never buy there again and will never buy another verizon product or service again !

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U
10:25 pm EDT

Verizon fios tv installation problems with verizon

I orderd fios tv on dec 13, I was told it would be installed on dec18 then verizon called and said you can do a self install no problem, and this is where all started, tv box was to be deliverd on friday16 by ups or so verizon said the ups tracking code said no not untill monday the 19, so I call verizon to complain about being lied to and all I get is very poor customer servise, they told me a tech would be at my house on the dec 17 between the hours of 8:30 am and 8:30 pm they gave me a 12 hour window what is that realy!

So I wait for tech for 12 hours no call and no show at 9:00 pm I call only to get the run around and how soory they are this happened but know solution to the problem after many calls to verizon and demanding to talk to a manager who I had to wait for about 15mins I get another how sorry we are this happened, still no solution to problem, I live in new york and have to talk to some one on the west coast know I have a bunch of false promises that this will be fix tommarrow, well thier tommarrow for me my day will be half over

Yes the west coast is 3 hours behinde the east coast, great thanks for one more wasted day waiting for verizon to screw up another order, what happens if I make them wait for thier money pay my bill when I want to not when they want? Thats right they will shut it off! And how is it that verizon is the only phone carrier? At least in upstate ny this is a monoply.

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1:19 am EDT
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Verizon global roaming

I went to Canada for a three day weekend, and wanted to use my phone as a GPS. I called in advance and was told that $30 a month would get me 30MB. If I went over that they would automatically put me up to the next usage bracket. To make sure I did not forger to drop that feature when I returned they set it up to be taken off my account on the Monday I returned. I used the phone for and hour to an hour and a half as a GPS while traveling around Toronto. I deactivated all other features, no e-mail, application updates, nothing else but GPS for navigation. When I returned I called to make sure the feature was removed and to check my usage. I had incurred $4 in roaming charges. When I got my bill they said I had 70, 000KB of global roaming and the charge was $140.

Verizon people are Very nice but they must work on commission because when you call them about something like this it's "lets make a deal time". They say that because I only had the feature for 3 days, the cost is prorated along with the usage. The cost was $3 and the usage allowance was 3MB. Everything over that was charged at some astronomical overage rate. After an hour of arguing and trying to get passed over to a supervisor I got the bill cut in half.

Things you should know. Sounds like common sense but if you don't have it in writing it's not going to help you out. Verizon will tell you one thing and do another. Their employees are polite, but individual operators who are all on a different page. You cannot calculate or predict your data usage in this country, when you travel to another country it racks up much faster than it does here and you have no way of contesting it. Turn your phone off and leave it off when you leave the country. They make it so unbelievably expensive to use that no reasonable person would want to.

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The Clean
Bolton, US
Apr 28, 2012 1:52 am EDT

The same thing just happened to me. I went to Mexico and before leaving called Verizon to get the global roaming package 50MB for 30.00. They did neglect to mention that the 50MB package would be prorated. So I am in Mexico for 7 days I really only have 1.50 MB per day not the 50 MB I thought I had purchased. I get my bill and of course there is 175.00 in roaming charges. After a very heated exchange on the phone with customer service they removed the charge. Why bother buying the roaming package if you are going to be charged anyway. It is totally preposterous.

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3:06 am EDT
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Verizon identity theft

Verizon pulled my credit report without my permission and a week later, opened a cell phone account in my name. I have never had a Verizon account! Low and behold, 6 months later it shows up on my credit report as in collections, really? What kind of people do you have working for you Verizon? After reading all these post, obviously they do not have background checks on their employees. Beware

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HARD WORKING PEOPLE
Tampa, US
Mar 06, 2015 8:23 pm EST

Wow, I can see verizon has a problem with identity theft. I am another victim I just found out about it last night when recieved this letter from this mediocre verizon company with balance past due over $1, 000 when I never had anything to do with this company or any account and I tell you what I did today Walked in to one of their store verizon wireless and I told them that I was very interested in open an account with them but I didn't have any picture ID or social security card and guess what their answer was " as long as you know your social security number you are good" WOW! THEY HAVE TO CHANGE THEIR REQUIREMENTS/ POLICY OR EMPLOYEES. ARE THEY DESPERATE TO MAKE MONEY OR RUIN HARD WORKING PEOPLE LIVES. PLEASE WHO EVER IS THE CEO of this company make sure you take care of the good people and fix your company, Now I have to deal with all this because of mediocre and incompetent emplyees and company. PLEASE HELP!

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Judith Rodrigues
, US
Dec 21, 2010 12:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I need to make a complains against Verizon Wireless in McAllen, Tx 78502. On July 12, 2010 five months ago this sixteen year old girl brenda Calerdon took it upon herself and walks in saying she wanted a palm cell phone with texting, internet, photos, games, and the works. She said she knew me; I was in college at the time. order location(15184 01 #514856 pmt 1 of 1 order type p3. The sales person didn't bother to ask her for an ID or any money down. Instead she walked out with it. I didn't find out with Verizon until August that I got a huge bills with 3 phones # I went in person to the verizon store an ask why do I have 3 numbers they said that there was a phone added on my line and that co-workers do not know who help the 16 year old. I told them to disconnected that particular line that was added on my bill. The manager could not do that for me to look for her and get the phone back and returned it to the store. Now, who give the co-workers the right to get a phone and added to my account without my authoritarian with no knowledge of who she was and stucked to my bill and ruin my account. I keep getting calls harssing me everyday to pay the full amount.

On August 18th I called the verizon store to terminated her phone line [protected]. I got a called from Verizon store in Harlingen, Texas 78550 asking my perimisson if she could change the number without me knowing. I told melissa the person I spoke to for her to take the phone away from brenda and she said she could not do that. I told her that I do not want for her to keep the phone and to paid for her bill for using my services. Until now, I am not getting no where I want to sue Verizon Wireless for $ 5, 000.00
for abusing my account and charging a outraged bills of $ 1052.46 and ruin my name

I also called the fruad dept. and Yvette whose work as
investigator at the fraud dept could not help me with my problems. I went to the McAllen Police Department and filed a police reports the investigator was not very helpful.

Here is Brenda Calderon date of birth 1/27/1994 her SS# [protected]
I need for you all to respond to my email as soon as possible. Please have fraud department contact me by email at judimari80@gmail.com

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JuanaBoba
Columbus, US
Jan 03, 2013 7:06 am EST

It just happened to me last week. I don't use Verizon and 5 wireless lines were opened with my name and SS. Incredible!

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CM1986
Winnipeg, CA
Dec 21, 2010 12:43 am EST

Heres some info on Verizon:

http://consumerist.com/company/verizon/

it lists phone numbers and email addresses of people up to the VP of the company

Good luck.

ComplaintsBoard
B
8:49 pm EDT

Verizon verizon fios triple play not working

Years ago, I had Verizon Fios Triple Play. Things would stop working for no reason, and every time I called, they could never find my account in their system without a 15min run around. I could never get them to fix why my number wouldn’t pull up my account (had to search by address or ssn, which had a 50/50 chance of pulling up my account), and after awhile I got sick of dealing with them and went to comcast (an equally bad service, who could at least find my account when I called every month when it stopped working).

Well, I should have known better when I got Verizon’s offer this past June for Triple Play at an amazingly low price. Like a big dummy, in July I called them to set it up. It’s now October, and they still haven’t been able to come out for the install.

They set my first appointment up for 3 weeks in the future (early Aug install). That week they went on strike, and never showed up.

They finally got back to me after the strike and set up a late Aug-early Sept install date. They never showed up for that, due I guess to all the work they had from the hurricane of the week before.

They again called in Sept and made a date for the last week in Sept. No one showed up again, with no known reason.

I’ve spent hours on the phone with them, and all I get is the run around. They want to make ANOTHER appointment for 2 weeks from now, but they possibly can’t get my phone number to transfer from my current phone company (my current phone company has no idea what they are talking about). They won’t even let me speak to a manager, or give me the email or phone number to HQ or a complaint dept.

So here I sit. It will take at least 3 months to get service turned on from when I first called them. Unless they want to give me a hugh incentive for putting up with all this nonsense, I may as well stick with Comcast. At least Comcast can find my account when I call because their service is out again. (It was out again just 6am this morning).

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8:40 pm EDT

Verizon i'm so disgusted with verizon I can't even speak to them to find out what happened

I called Verizon on several ocassions and went throught the terrible phone system that cuts you off before you even get to speak to a human being which is rare with Verizon. I even went on-line to the chat that was also terrible. Are there any human beings that work there. After finally punching random buttons on the phone out of frustration I finally got a human being. I asked them the change my package because paying $200.00 month for TV was not in my budget. Well we went through the packages and finally got the bill down to something affordable SO I THROUGHT.

Well I get my bill for a WHOPPING $600.00 WTF! Direct TV is intalling my dish tonight. I’m so disgusted with Verizon I can’t even speak to them to find out what happened and what charges they added to my bill when I took some of the packages off. Worst customer service ever! Worse than Comcast…geez. Even went to their satellite office in Bowie, MD and they were useless, they directed me to the phone to call customer service.

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8:03 pm EDT

Verizon this situation has put a bad taste in my mouth

To whom it may concern: Executive Relations Team. On October 6th 2011 I called customer service and got the Salt Lake City, Utah, Call Center. The agent that answers is named Tyler. I began to tell him of the problems I have been having with my Android Motorola X2. I explained problems after problem. I Explained to him I had called numerous times about locking up freezing overlapped photos, slow motion videos, texts not sending, locking up resetting, running hot, so hot you could not hold it at times.

I explained I spoke to tech 2 support many times. And that I’ve had many replacement devices. Explain that maybe if I was put into a different device such as the newer Motorola bionic, basically due to the bugs finally being worked out, that maybe this may help.

Tyler Explain that’s the Motorola Bionic was a 4G device and that he would need his supervisor to override an approval for this warranty replacement. Tyler then asked if he could place me on hold to speak with his supervisor to see if he could get this type of approval for a Motorola Bionic. I said sure! Anything you can do would so be appreciated. I said but also make sure you can overnight that next day free of charge. Tyler said overnight “free” would not be a problem.

Tyler’s then place me on hold and did come back about 3 to 4 minutes later. Tyler advises that his supervisor did override the warranty replacement for the Motorola Bionic. I said oh wonderful that will be perfect. Thank you so much. I then explained the worries I had about my car dash mount dock and nightstand charger dock that would they match up to the new model. Tyler then references the issued on his computer and said he was looking up pictures of those accessories to see if they would match up.

After a moments of him referencing the pictures of those accessories in reference. He did indeed confirm that the accessories would work with the Motorola Bionic. Tyler then agreed that the order was confirmed with his supervisors override and approval and I would get the replacement device sometimes tomorrow. I thanked Tyler and we ended the call.

Later on today I thought about battery compatibility and if my battery would work with the new model. Well I was at work so I called my husband and had him call customer service to check compatibility on the batteries. After a few moments into the call he finds out that Tyler from Utah call center did not order warranty replacement of the Motorola Bionic that he had only sent the Motorola X2 as the replacement.

Well needless to say we are very upset an outraged that this agent would lie to a customer at this magnitude based on all the issues and problems I’ve had with a Motorola droid x 2.

As a customer I believe the call should be pulled. I believe it should be listen to by the Executives Relations Team Department. I believe the supervisor should be contacted and actions taken. I believe that what the agent “Tyler” offered should be honored and deducted from his check. As an example I do not doubt Tyler nor would any agent would ever lie to a customer at that magnitude again. I ask, is this allowed and expectable for the employees of Verizon to treat the customer that pays good hard earned money for a service and respect.

I have 3 smartphones on my account and am happy with the wireless service, but as a result this situation has put a bad taste in my mouth and for future reference I could take my business to another wireless provider at the end of my contract. Maybe sooner if I can find a better provider that speaks the truth the way that Verizon agents were in my mind.

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7:58 pm EDT

Verizon beware of prepaid internet access offers for the ipad

I bought an iPad with Verizon modem. I could not get it to work. Took it to Apple and Apple replaced the entire unit within minutes(great customer service). I tried to connect to Verizon to get the 3G service and could not with my Visa debit card. After talking to a local Verizon store (manager knew nothing) and calling twice to Verizon prepaid customer service, I discovered that Verizon will only accept a charge card (I don’t have one) as payment.

Verizon will accept no other legal tender: debit cards, itunes cards, checks, or even cash. Nowhere in the advertisements did Apple or Verizon state that it will not accept any legal tender, except for charge cards. According to the Verizon customer service rep. there are many thousands of customers, like me, who can not remotely connect to the internet with their Verizon modem. Though those customers have sought remedy, Verizon refuses to accept payments at their dealerships or make provisions so that those who bought Verizon modems may use them.

So, Apple apparently knew of this arrangement when it signed with Verizon and didn’t let us know. Verizon said sign with us, but never stated that no payments would be accepted, except for some charge cards. Is one guilty of fraud, or both?

In any case, beware of prepaid internet access offers for the iPad. Know that Verizon doesn’t care about providing you service, only in making a renewable, monthly billing without your permission — the can’t buy just one month without cancelling arrangement.

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1:22 pm EDT
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Verizon customer service

Never Go To This Verizon Store
I went to the verizon store, at 91st and Northern Ave in Peoria, AZ. I met with a rude salesman, he proceeded to tell me that my phone was not broken and there was nothing he could do. I have a warranty on it and insurance all i wanted was it to be made right. He told me that I could get a new phone at my cost, but it still would not fix the problem. I said give me my phone back, I would call customer service instead since the store is filled with imbeciles. I will never go back there again. The salesman was very rude. And I urge everyone else to stay clear of this store as well.

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7:16 am EDT
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Verizon false promises, over charging

Last Fall I went into the store to cancel my wireless service and was told by the sales person there that I needed to take care of that over the phone, which he called for me and put me in touch with a representative who said they could switch my wireless usb line to where I would only have to pay is $9.99. I just found out that not only did they not change anything over, but I have been paying $60/month. I could have saved much more money by just cancelling the service. I am FURIOUS! I just got ripped off of several hundred dollars. If I could CANCEL with Verizon, I would.

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7:24 pm EDT

Verizon I am being double billed on everything

I have been an excellent customer to Verizon for about 10 years. I have always paid my bills on time never being late. I recently moved and had Fios, TV, Phone, Wireless relocated to my new address. When I was solicited by Brenda about the service I was lied to. Judy Lubbert said she was going to resolve and help me but has not to date. I have called 15-20 times and have not had my issues resolved.

I am being double billed on everything! Your installers flattened my tire by leaving screws in my garage. My Fios does not work yet I keep paying double. I have associate names, ticket #’s, phone numbers ID # for calls I have made. No one from Verizon seems to help.

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GHD725
Wayne, US
May 15, 2012 10:31 am EDT
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I have a contract with Verizon for business phone and internet services for $180 per month plus taxes. They have been double billing me for internet for almost a year charging for both DSL and Fios Internet as well as overcharging me 100% on my voice services. My bill should average around $220 per month but with their errors it averages around $450 per month. They "threaten" me into paying balances I do not owe by suspending my service which doesn't help a small business much.. so I pay. They suspended my service in January for a past due balance of $683 so I paid it. At the time of the service suspension, they actually owed me $1, 800 for overcharges. They have one good thing going for them and that is their customer service rep Erica who has helped me re-coop $1100 of my $2, 500 in overcharges. Then they tied her hands.. but she was awesome. I am sure there is a company out there who deserves both our business and her services.

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7:01 pm EDT

Verizon shame on verizon and shame on s&n communications

In Northern VA, Verizon uses a company, S&N Communications for their FIOS project. On Tuesday Aug 9, 2011, this company sent out guys at the behest of Verizon to dig up my property with the intent of installing FIOS. The problem is that I did not ask for this to be done. The workers from S&N Communications did “not ring my bell” or “knock on my door” to insure that they were doing the correct thing at the correct address. I have had multiple conversations with Verizon which in turn turned this over to S&N to handle.

I only asked that S&N mitigate the damage to the tune of $78. which they flatly refused to do. This is new construction property. I had just had my lawn landscaped on the Saturday before and consequently had to have it done again on Thursday, Aug. 11, 2011. (Mind you this was done during the strike, so who knows which idiot passed on the wrong information)

Shame on Verizon and shame on S&N Communications. They should be held accountable for the damage done to my property. I want recompense.

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3:43 am EDT
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Verizon service

Manager is extremely rude and not helpful with helpng in replacing a phone. The phone's port had broke after 34 days and was told we can another one but it is refurbished. If the new one breaks why do I want one that already broke and was fixed especially after we paid over $200 for the phone. The manager not only rolled his eyes based on the argument but mentioned that they can not help in any other way of getting an ew phone but to buy another at the same price. So not only do they stop you from being treated as a human but we have to pay for the companies broken phones. Please refrain from using verizon worthless and if youstilluse them please do not go into this particular store since customer service is on the bottom of the list.

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Gonzo1
Auburn, US
Jun 03, 2016 8:26 am EDT
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Verizon goes beyond incompetent. Nice voices on the phone support, not much help.
Verizon stores on the other hand (like Auburn California, Roseville California, Lincoln CA), are not all Verizon stores. Some are known by Verizon as "indirect." These are independent contractors and Verizon will NOT back them up with support or refunds. In this case the Auburn Verizon store. These people buy the phones from Verizon then resell them. They are incompetent boobs. Been into many of them and the personnel in the Auburn store are rude, arrogant and they boldly lie about their association with Verizon, claiming to be Verizon. They also quote "company p0licies" that do not exist. What goes on this store is not just abnormal, it's abysmal. STAY AWAY from Verizon (the real stores) and Verizon indirects altogether. You're dealing with a company full of sub-level criminals. BTW, that includes major stores selling Verizon products like Wal-Mart, Target and others.

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earl
,
Aug 30, 2008 10:17 am EDT

In July I had this bright idea: put all my telephone, cellphone, dsl and maybe tv under one bill; one company.
Verizon was eager to take the long distance service from att; but gee the dsl folks went home at 5pm and the telephone folks worked till 6; could i call back on monday to deal with dsl.
My dsl had been mistakenly listed as a business acct(too long of a story for here) and so i wanted to switch it to residentail. On my first dsl venture I was told that business and residential did not talk to each other and that switch was not possible. Three weeks later and 5 calls I convinced a technical agent that I had received an email saying my new dsl service was ready even though his screen said it would not be ready for 5 more days. He helped be work through the process to establish the service. After weeks of exasperation finally a competentent person.
One week later I go away for five days. I came home and no DSL service. and no phone service...and this is a "technology" company

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Blindjim
Tampa Bay, US
Mar 01, 2009 8:51 am EST

FIOS Complaint

Be afraid…. Be very afraid!

Verizon FIOS service is sub par on so many levels. Simply trying to place a request for support or on site service is an effort in frustration. The auto phone prompter for instance, is as poor a robot as you will find in dealing with large companies. Worse yet is this one is being used by a communications corporation. Naturally, you’d expect better. Right?

Neither will Verizon FIOS inform current customers about pricing changes for package programs. If there is some savings VERIZON offers, and you are already a customer, forget about being told of the savings.

I had to find out from friends…. NOT FROM VERIZON… then call VERIZON and request those prices be implemented in my account.

I’ve been dropped off line, and had to recall them as many as five times to remedy a minor issue. It’s really an ordeal. You are prompted over and over again to verify your personal info… then when/if you get to a rep, they ask all of it over again! It’s more than ridiculous

FIOS makes it incumbent upon the end user to under go this frustrating event at least twice IF you have had a service outage, just so you can receive the credit due you in the first place! You’ll have to call to report the outage… and THEN call billing to have them apply the credit a few days later!

If you are extremely lucky, only those two calls will be made… most folks aren’t lucky with VERIZON FIOS.

I guess they count on you not wishing to endure the thorn bush of tele prompts and redialing to secure your due credit.

Billing as well is not an easy path for solutions either. You’ll have to call repeatedly sometimes over the course of several months to ultimately attain your credit!

The sales people FIOS contracts out to also are ill informed. Consequently, the rates they quote and the bill you will receive usually do not coincide. Again, back into the FIOS phone zone… FOR WEEKS OR MONTHS ON END.

Like other posters here, it took me four months to be credited properly.

In billing issues ask immediately for the “Resolution Center rep”. They won’t offer this as a rule… you must ask.

FIOS does everything it can to make access for the customer to support billing, credits, and on site service as inordinate and frustrating, as is possible. Likely with the hopes you will just forget it and pay them.

FIOS too was fined several millions of dollars in Florida for overcharging, and misleading customers.

Now FIOS is running their own ads prior to commercial breaks on top of regular programming. You’re watching your show and all of a sudden FIOS just runs one of their ads and you miss several minutes of your intended show while the ad runs its course!

However, this practice isn’t done on the likewise HD channel. I noticed this while watching the NFL ch…. Flipping over to the HD VERSION of NFL ch. There was no such ad being run!

Additionally, they also frequently use the ploy of exceptionally increased volume on many of their own promos, and ads they sell. Use care when setting your volume control so as to not risk damage of your own speakers or TV!

I’m going to request a credit now for each day this happens. Everytime. If they feel it’s ok to interrupt programming for non emergency, self promotion, I’ll not pay for it too.

Their service is as well, moderate to poor in terms of technology levels. Do not expect informed answers to networking issues… even though they supply the wireless router which accommodates such an affair… AND URGE YOU TO DO JUST THAT!

They will however, for $200 SEND A REP OUT to configure it for you!

Be most attentive when ANY tech arrives and enters your home. One tech in my home damaged a very expensive piece of electronics by throwing the FIOS converter box on top of it to gain better access or more room. Just dropped it like you would a newspaper on the kitchen table!

Their latest ploy to add on upgrades and new business is flawed too. The rebates, package prices and upgrades pricing take forever to be put in place.

Everytime, and I do mean everytime, I’ve made ANY change to my level of service, up or downgrading, the ensuing billing recovery process was involved and extensive!

I JUST TURNED IN ONE SET TOP converter box to the local GTE Phone mart near me, and later received a bill for $250 for the now “missing” box! Also I was continually being billed for the box I had surrendered… and in spite of having retained the receipt!

BTW… adding or subtracting a converter box by having a tech come to your home is $25 for each visit.

Make no changes to your service level, is the best suggestion I can provide.

If you have other choices than VERIZON FIOS for TV, phone, and ISP, and they don’t suck… are customer friendly, and don’t outright lie to you…. Choose them. FORGET VERIZON FIOS…. Use ONLY as a last resort…. And pray thereafter things go well with the installation and billing.

The quality of the transmission is NOT worth the extensive frustration, and time you’ll waste trying to get back that which is your’s to begin with!

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toniemartin
Swanton, US
Jun 11, 2010 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I get double text all the time they told me that if someone doesnt pay there bill on time it can cause double text to be sent what crap. I pay my bill early and friends get double text from me. Then they said well you have unlimited text so you have nothing to worry about I got unlimited text because I went over my limit but when your phone is sending and reciving double text who wouldnt go over there limit. I am so going to change phone companies when this contract is over. I was with 360 -Altell for years never had a problem ever. Verizon talked me into switching from my altell contract to theres telling me my bill would stay the same what a lie i went in to talk to them and got the run around. What can a person do to protect themselves from companies that lie to you and your stuck paying the bill I want Altell back they we honest.

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Trvkell
Cottonwood, Ca, US
Feb 22, 2011 6:44 pm EST

I have been with AT&T for a very long time, to many years to count.
With Verizon comming out with the Iphone4 and to see what how their pricing stacked up with AT&T I went to their store in Stockton on Pacific Ave. I walked in and it was not busy, I grabed a pamplet to see their pricing and it looked to be the same pricing with less options on the data plan. I was asked by the employee behind the counter if I had been help and I said no, we talked for about 3 minutes about the Iphone4 and the pricing. He asked for my name and I gave it and he said I can't help you, I asked why he said you need to check in at the front on the kiosk. I said why would I need to check in, he said so we can take people in the order that they came in, I said I'm the only one in here and now you wont talk to me anymore until I check in at the kiosk? He said yes, I said well then I will not change from AT&T to Verizon and walked out.
This tells me that Verizon is not into customer service or growing their business, I find it odd in this climate (economy) a business would turn a customer away. The Verizon employee was not rude other than not wanting to speak to me, just Verizon has very ignorant rules on how they engage their customers, this is bad service Verizon wake up and pull your head out of your back-sides.

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HillaryK
New York, US
Nov 12, 2012 3:29 pm EST

I can not believe the manager John Gilroy has the nerve to wear a name tag that says manager. We bought a phone for my son 56 days ago and the battery is taking over 8 hours to charge. I brought it in to the store and was told that there was over and hour and a half wait just to talk to someone. At the Hartsdale location they will sell you a phone very quickly - but they will do nothing to help you when you have a problem with your phone. Just to paint a picture in the back of the store by the service area there were about 25-30 people waiting for help with service- and each customer had been waiting OVER AN HOUR. Imagine that many people waiting over an hour. When i asked the manager how could he allow his customers to be so ill cared for and forced to wait an hour just to speak someone he simply said "there is nothing I can do." As someone who owns her own business I disagree. John Gilroy could apologize and try to make the customers happy. He could say something like "perhaps if you go the manufactures website you could fine the information you are looking for". He could bring out someone to help process the customers that are waiting for an hour. He could personally ask each customer if there was something simple he could help with. But does he do that - NO. He shrugs off his POOR management skills and takes no responsibility for the abomination of customer service in HIS store. I will NEVER shop in that store again and i hope that Verizon takes note. Really disgraceful and totally unprofessional. What happened to helping the customer.

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Lori Hart
Tumwater, US
Jun 17, 2012 6:03 pm EDT

I bought a Verizon hot spot in March 2012. When I moved into my house in mid-April I realized it didn't work. It was slow and kept dropping my school webinars. I started trying to work with Verizon then.
Here I am, two months and more bucks later, finally paying yet ANOTHER fee to terminate my contract. As far as I'm concerned they didn't fulfill their end of the contract. They dinked around with me for two months and I'd still be waiting for some new thing 'tech support' would want to try. If I'd returned it at first, instead of giving THEM the benefit of a doubt I'd be several hundred dollars ahead. As it is, I paid for two months of storing the hot spot in the closet (I had to get Xfinity to get internet service) and now I still have another $160 fee to get out of my contract so, in effect, I paid over $500 for one month of slow coverage. I saw a review about the 4G hot spot and disregarded it. Now I'm sorry.

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K222
Jupiter, US
Apr 09, 2011 4:27 pm EDT

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

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Trvkell
Cottonwood, Ca, US
Feb 22, 2011 9:06 pm EST

Sum888
Why would I want to look at shoes? my post was about Verizon wireless services?
Oh I see your profile states you are from China, is that correct.
In that case learn english before posting, your running adds on my post which does not make sense. Shoes on a phone post? I could see it if you were selling unlocked phones or something like that.

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Susan
, US
Mar 12, 2009 1:25 pm EDT

DON'T GET FIOS unless you want LAGGING AND LOCKING UP. THE BUGS AREN'T OUT YET. I CALLED AND COMPLAINED AND THEY WANT TO CHARGE ME FOR AN UNFINISHED JOB. THEY SAID IT IS WITHIN THEIR RANGE OF SERVICE. I WAS PROMISED 10 TO 50 TIMES FASTER THAN MY OLD DSL IT IS A SCAM.
LIKE HE SAID "BE AFRAID VERY AFRAID" DON'T GET IT! I WILL LET YOU KNOW IF I GET ANY RESULTS FROM MY NEXT PHONE CALL AFTER TELLING THEM I POSTED ON THIS SITE. I AM DESPERATE, DOES ANYONE HAVE ANY IDEAS TO HELP ME. WHEN SOMEONE CAME OUT TO COLLECT A BOX HE SAT DOWN AND SAID THE PERSON DID NOT DOWNLOAD THE PROGRAM TO THE COMPUTER. IT FREEZES UP LIKE WHEN THE I WAS TALKING TO THE REP HE SAID I HAD TO UNPLUG THE ROUTER BECAUSE IT WAS NOT TALKING TO HIM. I SAID "AND YOU DON'T THINK I HAVE A PROBLEM?" THEY JUST WANT MORE MONEY FOR THEIR POCKETS.
AGAIN DON'T GET IT UNLESS YOU HAVE ENDLESS MONEY FOR SCAMS. ALSO IF YOUR KIDS GAME... TELL THEM IT WILL FREEZE UP ON THEM SO BE PREPARED. OR IF YOU WORK AND DEPEND ON THE COMPUTER...DON'T GET THIS FOR SURE.
DON'T DO IT!
THE PHONE AND T.V. SEEM TO BE FINE SO FAR ON THIS ALL IN ONE PACKAGE...

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Verizon payment went to wrong account

Went to a Verizon store on March 1, 2012, to open a new account. They had me make a payment through Billmatrix on the phone to pay off my previous account that was only $203.33, but charged me $511.95. I got an email of my payment verification and it showed the payment went to an unknown account number. I faxed Verizon my bank statement, showing that the payment was taken out of my checking account. Verizon claims they are unable to find where my payment went and cannot credit my account with my payment.

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LogicUser
Oakland, US
Apr 11, 2012 5:49 pm EDT

im pretty sure that verizon wireless doesn't use bill matrix. i think you mean verizon communications

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Verizon robo calls

I have started getting robo calls from Verizon wireless to my place of business and they ask for Omar Kumar, then i go through a bunch of options and it ends up a option where i push 3 if i am not "omar kumar" and it transfers me to Verizon wireless financial department. They say they can not help me with out a account number. Then they transfer me to somewhere else and they put me on hold for 30 min. checking on something then transfer me.
I just want to get removed from these robo calls, I am not Omar kumar.

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Verizon deceitful sales tactics

The sales rep that I dealt with lied to me to get me to agree to a 2 year contract with Verizon. I ordered the service online and have a full transcript of our conversation".

I was told I would pay $***'.** per month and would receive a gift card of $300 dollars on top if I was to sign a two year contract;. Now, after 2 months the gift card has not come?. I call to find out where it is to find out that there was never one issued and that it was trumped by another promotion;. The only reason I agreed to a 2 year contract is because of that card, if for any reason I had to cancel service that would just negate the ETF.. The actual monthly figure was not much better than my current provider!.

I called and spoke to 6 different people and was told that there is nothing they could do, . I even said that I will forgo the $300 dollar gift card as long as they remove the 24 month agreement/ETF fee in case I find a better deal.

Verizon has the worst customer service I have ever dealt with and are lying ###. I will never recommended or use their products again. I was looking to switch from ATT wireless to Verizon but I guess I shouldn't waste my time.

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Verizon international dialing text and data issues

i bought a verizon iPhone 4s inn december 2011 and travel regularly overseas. the issues i have experienced are downright laughable but are trumped by verizons incredible lack of knowledge about both the iPhone and the issues that come with it when traveling abroad.

i have now had multiple issues in europe (UK, holland, germany) and asia (china). after hours and hours of research myself and with verizon and apple customer service, it is clear that issues are related to verizons cdma network that simply doesn't handle issues when you are roaming abroad on a gsm network, the standard in most parts of the world except china, brazil and a few other countries.

given the network difference, it is understandable that there are issues but it is truly mind boggling to consider how inept and devious verizon has been about the whole thing. via many posts on various sites, it is clear that many people are having issues mostly related to the phone not recognizing phone numbers from contacts when calls and/or texts come in. AMAZINGLY, no one at verizon would even acknowledge there is an issue until i directed some high level tech to google where he sheepishly agreed that there must be a bug. apple wasn't much better but at least they don't try and tell me i am the only one with the issue.

simply put, my phone won't recognize incoming calls and texts from my contacts. to make matters worse, i can't make calls from my contacts because the numbers aren't formatted in a manner that the network i am roaming on can understand. while attending a trade show in germany i was rendered useless and missed multiple meetings because i could reach no one and they could not reach me by phone or text. on my own, i discovered a *228 fix which somehow resets the phone but i had to find this on my own as no one at versions global call center could help me. let me also make it clear that i did my homework and made "sure" that my phone was properly set up for international use, .

after talking to apple and verizon on numerous occasions, i was promised a fix via an excel spreadsheet that would allow me to reformat my contacts for the appropriate network type. that was 2 months ago and whole the bozo in verizons "presidents office" (his name is Jacques Groleau) promised to assist until a fix or at least an honest answer could be provided, he went awol and hasn't been heard from since.

the most annoying part of this whole experience is that verizon has this pathetic policy of claiming to call you from the "president's office" when you complain via their "how was your service on this call to customer service" surveys they email you. thats right, they actually call and say they are calling from the presidents office! i suppose this is designed to make you feel important but because there are so few people at verizon who are properly trained on the iPhone and its issues, it just made me feel even more frustrated because no one could actually help with the issues! i was so upset by this awful violation of corporate decency that i pushed and pushed and kept asking to speak to the president himself which obviously isn't going to happen. i finally was contacted by this jacques groleau but as indicated, he seemed to want to make himself feel good by arranging for me to talk with top tier techs at both apple and verizon, . the only place you get a straight answer is from high level apple techs who can at least explain the nature of the issue while to really coming up with any solutions.

i think everyone understands that as technology improves at a fast pace, bugs emerge but the way things are handled at verizon is utterly despicable and the lack of training at the first and 2nd level of customers service is appalling. i have to admit that i am not happy with myself for how upset i have gotten on numerous calls but i remain utterly shocked at how version thinks they can solve things by having you talk to some supposedly high level person whose follow up and lack of integrity through this process is sickening.

truthfuly, i have several more issues that emerge as soon as me and my phone leave the country but my main complaint is the astonishing way in which verizon actually thinks they can solve things by claiming to be calling from the big guys office. id rather talk to the lowest man on the totem pole if he would at least give me a straight answer about the fact they have no clue nor nothing n the works re fixing the issues,

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Verizon liars, very rude, and obnoxious

If you like to be treated like a parasite! verizon will call you a liar and will shut you down from there on… (the customer is never right with verizon) they careless about how loyal you are to them and refuse to take full responciblity for their actions and mistakes! verizon will say anything to make a sale! that’s what kind of sales associates they hire everywhere! even the customer service number will tell you one thing then do another! no consistency! and of course they never leave notes stating what they just promised you! verizon do not care about you, your needs nor your feelings just if you pay your outrageously high bill! they will give you a hard time because they do not care what you have to say, and can verizon will waste at least 4hours of your time! after spending all this time going in circles they will have no resolution and will be glad you finally walked away a furious customer that regrets ever signing up with verizon! verizon wireless will loose loyal customers because of their “awful and terrible customer service!” my verzion customer service representatives are located at diamond wireless verizon at the queen kaahumanu center on maui! here are these verizon reprezenatives that has cost 27 loyal customers to cancel their contract and will spread this horrible experience to everyone! verizon should thank — >*matthew gonzales and kalei kaha*

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Update by CANCEL VERIZON
Mar 23, 2012 11:27 am EDT

DO YOUR SELF A FAVOR AND CANCEL YOUR CONTRACT WITH VERIZON OR BE SMART AND NEVER SIGN A CONTRACT WITH THEM TO BEGIN WITH! YOU'LL SAVE YOURSELF TIME, MIGRAINES, A HEART ATTACK, MONEY, AND MOST OF ALL PROBLEMS!

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Pissed off ex customer of Verizon
, US
Apr 10, 2015 8:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got scammed by Verizon aka Diamond wireless. They have horrible sales people- they tell you everything is great and you will be switching to the new phone under Verizon however when I got my first bill and the bill was 235.00 more. I immediately called where I purchased the phone had an argument brought the box and all additional items back I got a credit and a receipt.Not knowing anything about a 2nd contract and Diamond Wireless. Now here I am 4 months later I have a letter stating they placed me in collection for canceling my contract. I called and so I thought it was cleared up. Now I am getting harassing phone calls. They threatened to come to my place of work. By all means come find me. You're a piece a crap if you think your insulting calls are going to get me to send money to you. F off and keep pushing my buttons and I will be calling the news stations about Verizon and Diamond wireless.

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Socal customer
North Hills, US
Sep 01, 2014 1:27 pm EDT

This business is shame for America and for Verizon .
I canceled my insurance back in April 2014. It took me 2 hours of frustration. They made it a nightmare. Finally they said its canceled.
I asked them to give me a confirmation number or an email that proves its canceled.
They said we dont do that.
After all that I just found out from my bank they have been charging me since April and still are charging. Any advice?
How to deal with this kind of rip off.
Its beyond imaginable.

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jbene777
Newport Beach, US
Jul 28, 2012 10:51 am EDT

Here's a great solution to those of you that have fallen victim to Diamond Wireless. All you have to do is get a black marker, large poster paper, and a stick. Make a sign that says, "Shame on Diamond/Verizon Wireless" only (For legal purposes of not slandering). Then show up at the Queen Kaahumanu Mall, park, get out, walk to the street and stand on the corner with your sign. This will be great positive advertising in a negative way for this location owner and Verizon directly. Remember, when strangers walk up to you and ask what your there for, only stick to your situation. Don't generalize, don't embellish the truth, and keep it short. I would bet anyone that does this a shaved ice ULulani's that you won't be on that corner very long and you'll get everything your asking for. Ok, maybe a couple hours. They don't want you on that corner, trust me from experience.

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jbene777
Newport Beach, US
Jul 28, 2012 10:35 am EDT

Aloha,

Not that anyone reads these types of things, but if you do, you will probably be coming here after the fact. Nobody does their diligence and finds these complaints before becoming a victim too. In the event that you stumble upon here before, congratulations and please continue to read why you shouldn't waste your money at this location representing Verizon Wireless. First, the Verizon store at the Queen Kaahumanu Mall is an authorized dealer, A.K.A. Diamond Wireless. They are not corporately owned and do not fall under corporate direction or discipline. Don't let this detour you from filing a complaint directly with Verizon. Our complaints will hopefully add up resulting in Diamond Wireless losing their authorized dealer status to carry and sell Verizon Wireless service and products. After you have filed a complaint with Verizon Corporate, reach out to the individual owner of this store. This will take persistence since you will be breaking the chain of command and more than likely be directed to store management instead. Don't accept this compromise. Take it to the owner. Ultimately, if Verizon at corporate and the idiots with Diamond Wireless don't provide resolution, leave. When enough of Verizon's customers leave because of Diamond Wireless and their terrible service then Verizon will have no choice, but to end their contract.

If enough in the above post hasn't been said, let me share my experience to help persuade the skeptical. I'll do my best to keep this short and not to bore. I am currently on my 4th Thunderbolt for defective issues. I was sent the replacement phone and went to this location of Verizon Wireless at the Queen Kaahumanu Mall to have them activate, download the phone book, and stored things into the new phone. Walked up to Kyle; who seemed bored, unfriendly, in an angry mood. Advised him of my needs and proceeded to disassemble the phones, when he rudely advised there will be a $20 activation fee. When I advised him of the last two times I was in the store for replacements and there was no charge at those times, it was like hitting a switch on a raging bull. His demeanor turned more unprofessional and standoffish. He rudely said, "If I don't want to pay anything I can go back home and do it myself online for free." I then asked him to transfer the phone book and stored things into the new phone. He got even more rude and replied, "Again, you can go back home, go to Verizon.com, and do it yourself." At this point my wife walked in to observe this unprofessional behavior. He of course continued to speak, act, and represent Verizon, the brand, unprofessionally in front of her. My wife, having 20 years experience as a Regional VP for a retail chain, asked for his Managers name. He then said, "He is feeling harassed and that he is calling security." Now this situation has exploded out of control. We simply ask for him to give us the Store Managers name and number. We went out to the parking lot to call. It was the number to "Fat Burger". LOL Crazy! Ultimately, we called Verizon *611 to complain. That is how we found out they are not corporately governed. Next step, calling the owner. Last step, if no resolution or action taken from owner on this employee, we're leaving Verizon. On the bright side, Verizon gave a $50 credit for the bad service of this authorized dealer. On the for real side, it isn't enough. How about a free month. That's next!

Point, just do yourself a favor and not buy from this dealer representing Verizon. Go to the one at 270 Dairy Road.

They are not a Corporately owned store. Diamond Wireless is an authorized dealer of Verizon

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12:00 am EDT
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Verizon missleading advertisement

I recieved a flyer from Verizon in November 2011, it stated among other incentives to sign a 2 year contract to offer a free multi room DVR for life. I signed the contract online and was happy with the extra features I ordered. A month or so later, I recieved the bill stating 29.99 fee for the multi room DVR, when I called Verizon to inquire about this fee I got the reply stating that this offer was directed at new customers only.
Now, 3 months later I found the same flyer and after careful review I could not find any reference to new customers only or any exclusions or restrictions other than the 2 years commitment what so ever.
This whole issue brings to mind the old "bait and switch" tactic. Is this legal or acceptable at least? When I called Verizon today, I mentioned considering small claims court and the rep stated that she must disconnect my call because I stated legal action. I guess I have to follow through with filing a small claim in the court, I am sick and tired of companies like Verizon playing their trick and getting away with it.

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5:43 pm EDT
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Verizon misleading sales practices

I've been a Verizon FIOS customer for over 4 years. I called recently to upgrade my standard set top boxes to HD boxes. Seemed simple enough. It was suggested to me by the representative that by signing a new two year agreement I could get a $300 Visa gift card and upgraded internet speed as well. I specifically asked if there was any reason NOT to do so. Her response was "none that she could think of". Turns out that in signing a new agreement, I lost significant TV content. My original bundle, which was apparently "grandfathered", was no longer available and in signing the new two year agreement my service was downgraded. I was told I could get my original channel line-up back but that I would have to pay a higher monthly rate. No matter how much I argued that no one with any sense would agree to LESS content for the SAME cost, I got nowhere. I asked for them to pull the tape on the supposedly recorded call and was told that not all calls are recorded and there was no way to know what I was told by their representative. I believe this is a classic example of bait and switch. Verizon needs to be held accountable for misleading sales practices.

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mary`16
Gaithersburg, US
Mar 20, 2012 1:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Exactly the same thing happened to me. How can Verizon get away with this? I have lost access to most of the channels I liked, and I discussed this in detail with the rep, who assured me I would get the channels I like. I hate Verizon.

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Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

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Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

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Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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