Complaint Rating:

Company information:
Verizon
Whittier, California
United States

THIS IS A COPY OF A LETTER I SENT...

I ordered a bundle service package from Verizon on 12/27/07. DirectTV came out immediately and set up my cable service. As of today, March 3, 2008 I still do not have internet service and phone service. I have called numerous times and have been put on hold for up to 32 minutes without one person picking up to ask me to hold. I have requested tech support and service calls which none have been useful. The techs say that the phone is fine but I see the phone line hanging off the outside wall and it shows that it is cut. I requested for a technician to come out and the tech called and told me he would be out on a Saturday. Now 3 Saturdays in a row he has not shown, and when I call he says that he is sorry, that he forgot.

I do not see it fit to be billed for services that as of today still do not work. I will be more than happy to pay the bill for my cable and keep that service going. As for the Verizon Internet and Verizon Phone service I am requesting immediate cancellation of service. I cannot continue to be treated so poorly and put off so many times. I have never experienced such poor service in my life. This has been a very disappointing experience with your company.