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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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11:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon fraudulent charges

On June 16th, I could not get onto my internet. When I called Verizon tech support, they couldn't see why I was unable to get on. I was told by a Verizon worker later that a code they saw at the office showed there was a problem and they would send someone the following week at no charge to me. That week, I called and was told there was no appointment and that I would be billed if someone came. So I was forced to go to another carrier for internet. The Verizon Co. said that I asked to cancel my service. I explained that they needed to show my service as being canceled because of non function. I have been billed and billed since then. I feel that some government agency needs to help people who become victims of outrageous billing and bogus charges to the customer. I went to the Attorney General and waited 6-8 weeks to hear that Verizon didn't respond and that I could go to small claims court. I don't know that I can do that . I'm on a very small income. Is there anyone or anything that can be done about these unethical billing practices. Bottom line, I did not cancel my contract. Verizon refused to help me without getting more money.

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CHARLES, S
,
Apr 28, 2008 7:19 am EDT

I was angry to see that i received a email from my credit bureau stating someone tarnished my credit report with negative infomation. When i investigated it further, I found AFNI had put the information on my credit report with. After calling them, this was no doubt a fraudulent account with Verizon, but what frustrated me more was that this was handled poorly, there was no attempt made to contact me at my correct address before it was put on my report, there was a fraud alert on all 3 reports but was overlooked. What was worse was the way the call was handled, their professionalism and the service reps' lack of knowledge and repsect. Overall a bad situation. I had to ask for a supervisor to handle the call! and now that i see that i am not the only one with this issue with AFNI and their fraudulent accounts, i feel that the Better Business Bureau should investigate these complaints with both AFNI and Verizon

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1:01 pm EST
Resolved
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Verizon incorrect info on my credit report

Re: complaint letter to delete inaccurate information
Dear sir or madam:
I received a copy of my credit report to find the following items to be incorrect.
I have explained the discrepancies in the numbered entries listed below:
Verizon nj - [protected] according to my records the information you are reporting on this
Account is innacurate. I demand that you remove this information from my credit report immediately.
By the provisions of the fair credit reporting act of 1970, 15 u. s. c. §§168l et seq., I demand that these
Items be reinvestigated and deleted from my credit record. please send me the names and addresses of
The companies that you contacted so I may follow up.
Under the terms of section 1681i of the act, you have 30 days from receipt of this letter to verify this
Disputed information.in the event you fail to verify this data, or fail to respond to this request altogether,
The disputed data must be deleted in its entirety.
Also, pursuant to 15 u. s. c. section 1681d of the act, please notify me when the items have been
Deleted. you may send an updated copy of my credit report to the below address. according to the
Provisions of section 1681j, there should be no charge for this notification.
Sincerely,
Giuseppe rodia
163 east main st, ste
Little falls, nj 07424
[protected]

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4:52 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Verizon - bad customer service

I have had Verizon DSL for aprox 2 years. After about 1 year of having DSL every time when we had thunder, lightning, or rain I would loose connection. I called up the customer service put in my complaint and they said it would be fixed but next time the weather was bad the samething happened every time. I called and spoke to a supervisor and he told me he...

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7:45 pm EST

Verizon rate of price increases

a question and comment regarding Verizon FIOS (Internet only)
first year $29.99
second year $39.99
third year $47.99

can you afford this rate of price increases?
how does this rate of price increases compare to the rate of inflation?

suggestion do not order all services from the same provider or you will likely meet the same fate as a single choice consumer, rates rising fast and furious?

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8:20 pm EST

Verizon long distance hijacking

About a month after we enrolled in a flat fee account for both local and long distance with our local telephone service provider - not verizon - we received a bill for almost $100.00 for verizon long distance. Upon investigation, we learned that our service had been switched by verizon about a week after we enrolled in the local plan. - not only that, we'd been placed on their most expensive plan.

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9:11 am EST

Verizon customer service

To whom it may concern

My name is Geanina Matara this is my second complained letter and I am very disappointed that nobody is taking any actions when customers complain. It makes me think twice about your services. What is a shame, your product is great but you have the worst customer service department for your services comparing to all other carriers.
My first letter of complain which was dated 11/4/08 was sent by fax to number
[protected] and by mail on 11/5/08 along with the $351.52 bill slip that I was supposed to pay. As of today 11/8/08 nobody has called me. Now I have another issue. I am trying to install phone service for my house because I am getting security system on Monday 11/10/08. A technician supposed to come to my house on 11/7/08 between 8am and 12pm. My husband had to take off from work to make sure somebody is home for the technician. At 11am, I started calling Verizon because the technician was not at my house. I was getting the run around from 11am until 1:05pm when I finally spoke to Stephanie. She was a very nice CS representative. People like her make your customers stay with Verizon. You probably lost a lot of customers because you have the worst CS representatives. When I spoke to Stephanie, she assured me that you technician would come since he was stuck on another job. I was telling her that I understand but I was expecting at least a courtesy call to let me know that the technician is running late. As of 5pm, no technician. After waiting ALL day for your technician we decided to leave the house at 5pm since the second appointment was from 12pm-5pm. At 5:10pm, I had a message that the technician was stuck in traffic. I called again this morning 11/8/08 at 9:00am. Again, I was getting the run around. Finally, at 9:45am I spoke to Shantae Verizon ID# Z067753 and she was great. She assured me that your technician would come tomorrow 11/9/08. We should wait and see that happen.
I am very, very, disappointed. Before I recommend your services I will make sure that I tell people what happen to me.
I sure hope I will not get charge the $40.00 installation fee since the job was not done when it was scheduled. I also hope that soon somebody will call me (a manager) to resolve my issues. I work with customers and this will never happen.
I can be reached at [protected].

Sincerely,
Geanina Matara

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sacko57
Ontario, US
Apr 27, 2009 12:25 pm EDT

Verizon is placing an advertisement on their web page that advertises a low cost bundle. Then when trying by internet to get the program they make you call the "800" number. Their agent then reports the package is for copper and Direct TV. Yet, does it state that on the web page? NO, it does Not.

irishman1977
irishman1977
New York, US
Sep 27, 2010 5:30 pm EDT

I sense this person is a complainer, obese, unemployed, on the dole, has no life and lives with mom and dad. If you believe that Verizon is conducting false advertising contact your state's consumer affairs division and file complaint with them about Verizon. I am sure you will get far with your complaint-NOT!

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dedada
Washington Crossing, US
Sep 27, 2009 6:21 pm EDT

Denise-Pgh., PA area

I applied for Verizon Bundle-cable, phone and internet in May of 2009. Biggest mistake ever! They could only connect my services two weeks apart. For this reason my bundle package wouldn't start until late June. Fair enough. Well on the initial contact when I opted for the $99.oo/month bundle package I understood that with taxes and fees that my bill would come to no more than $150.00/month. Fine this was in my budget. My first bill was over $300.00/2nd bill $250.00/3rd bill $153.00/4th bill $189.00. I feel that Verizon is a company based on FALSE ADVERTISEMENT; the main reason is being given the total RUNAROUND when calling their customer service. One fact with Comcast is true-you are given the price quoted for the total year. America-DON'T BE FOOLED! For someone like myself trying to practice patience and understanding, calling Verizon and trying to get answers to where and why a persons hard earned money is floating away is like finding a needle in a haystack. Stay with your current cable and phone company if you want to keep what's left of your sanity AMERICA.

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Susan Jennings
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Dec 02, 2008 11:00 am EST

I signed up for a Verizon bundle back in April '08. (I upgraded my residential,
added internet connection and put my wireless on the onebill) Part of the sell of the bundles was I would not be charged for Numbers between my home phone # and my cell phone #.) EVerything sounded good.
The reality...the first month I was getting charged minutes between my cell & home phone. I called and they gave me a credit for the overages.(you have to go on line with ONEBILL to see your verizon wireless bill though they give you the detail on both the home phone and intenet portion)
THey did give a credit. The next couple months my bill looked ok so I never checked online. I had stayed within my minutes so there was no overage charges)
Then the last couple months there have been overages so I call again.
Again they said they would credit, which is fine but I wanted the problem resolved. After several frustrating calls I finally find out that my cell phone plan I have with Verizon does not qualify for this free calling between the home and cell. I try to go back and find out who sold me on this but of course I no longer have the name and it is impossible to get anyone to stand by the original agreement I had with Verizon. No one takes responsilbilty. They just keep passing you on. Never was it brought up what cell plan I was on othere than yes it was Verizon. VErizon won't honor what their representative sold me. Come to find out they are just 3rd party.
VErizon WIreless can't help, they blame residential. REsidential says they were no part of the agreement. ONEBIll offers a credit but no help?
Where do you get any satisfaction with VErizon. I plan to drop everything once I find out when all the contracts are up.

ComplaintsBoard
T
5:12 pm EST

Verizon shut off of service

I was harrassed daily, by Verizon Northwest to change from my Verizon DSL to FiOs Internet and FiOs TV. I finally did. They promised I could continue to have one bill for my Wireless, Internet and TV. After I signed up and had everything installed they split up the bills between the wireless(CellPhone) and then one for FiOS TV and Internet. After a month or so they started harrassing me about not having a home phone where they could charge me for service I didn't use and add all kinds of extra fees and taxes onto. I said no, I didn't need a home phone. After 6 months of receiving a bill every month for both TV and Internet they shut off my internet service. When I called them they said that because I didn't have a home phone with them, that they didn't know how to send me a bill because it has to be tied to a home phone. They said that if I signed up for their home phone service, they could turn it back on for an additional installation fee to restart the Internet. It's odd because they are still sending me a bill monthly for the FiOS TV service, which came on the same bill, without having a home phone number. They did give me another option. If I didn't want to get the home phone, I would have to pay on an interest bearing credit card, but automatic bill payment on a debit/checking account would not be allowed, unless I was willing to pay for a whole year at a time. The problem I have now is that besides Verizon the only service provider for high speed internet in my area is Comcast. Not much of a choice.

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1:10 pm EST

Verizon computer virus

We went with Verizon about 4 months ago on the advice of my father-in-law. I don't fault him, he is usually prety sharp and I know he does his homework. But I have never wanted to get rid of something so bad in my life. Verizon is horrendous, I wouldn't wish them on my worst enemy. When they made the appt. all they said was someone had to be home, my mom came and stayed, when the installer came he did the tvs and then went to to trhe computer, apparently my wife or I needed to be there because of the security access. We were never told this and apparently the tech did not load the virus protection the way it should have. Three months into the contract our computer gets a virus, daily calls to the service dept did NOTHING!.
When my wife called because I had had enough they said they never received a call, except for one call from a couple of weeks ago, they had no record of any of my calls. When she asked them about the call we received on Sunday night from their offices about the issue and when we told them it wasn't resolved and they said someone would be out Monday to check it out, they had no record of that. Needless to say we are breaking the contract and going back to our old provider.But if you are thinking about getting VERIZON FIOS DO NOT DO IT THEY SUCK, I CANNOT STRESS THIS ENOUGH THEY ARE AWFUL, THAY DO NOT RETURN CALLS, THEY LIE, THEY LIE AND THEY LIE SOME MORE. IF YOU DO ONE THING DO NOT GET VERIZON FIOS. I SHOULD HAVE KNOWN SOMETHING WAS UP WHEN THE SALESMAN SAID HE WASN'T ALLOWED TO ENTER THE HOUSE AND THE PAPERWORK HAD TO BE DONE ON MY FRONT STEP. TAKE MY ADVICE RUN AWAY WHEN YOU SEE THEM RUN FAST RUN FAR. AND VERIZON KISS MY###.

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The Dude that hates ebay
New Britain, US
Feb 07, 2009 1:25 pm EST

Anti Virus software would be nothing to do with a Verizon tech or any cable installer.So they put you on line and you hadnt protected the computer.

ComplaintsBoard
D
10:06 am EST

Verizon advertising billing

We had been doing business with this company since 2001 under a different business name. When we changed names, we contacted them to make the change and we were only set up for superpages.com according to the agreement on a month-to-month basis for $16/mo. I called them to cancel since our new phone provider provided the service for us. They asked me to fax a letter to them at D/FW Airport, TX which I did on July 10, 2008. They continued to charge our credit card and I called to dispute the charge and all future charges from them. I subsequently called the "Sales Rep" who y0u can't get in touch with and never calls back. I refaxed a note with the confirmation of the fax canceling the advertising and they just continued to bill. We have not received a notice from, I assume, their collection agency, Allied Interstate, for $80.76 which we do not intend to pay. I'm sure it won't end there. The billing will continue.

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rexs
Las Vegas, US
Feb 04, 2010 5:07 pm EST

I am sorry that you are not happy with superpages.com. I was looking online and found a website that you can have a FREE ebillboard. You can also do advertising on this website for. Just go to seekshallfind.com. I was talking to my friend Mike that has a ebillboard and like it. He was telling me that he can go and make his own changes on this ebillboard. He like it because he can see how many people has been looking at this ebillboard. I hope this can help you out. Have a good day.

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Idearc
Middleton, US
Jun 12, 2009 2:34 pm EDT

I work for Idearc and we were able to address this issue with Diane on 5/26/09 and we believe she is pleased. Once again, we apologize to Diane for taking as long as it did to resolve and thank this site for providing us an opportunity to respond.

ComplaintsBoard
L
3:32 pm EST

Verizon can't get them to install it

My husband and I have only lived in the Fort Wayne, IN area since Sept. 1st of this year. We are from Michigan. In the area of MI we are from, Verizon is just a cell phone carrier. Our cell phone carrier. We were excited about getting the bundle package of FiOS TV, phone and internet. We ordered it. Three different times, each time we were given an installation date in excess of 3 weeks. Which is unheard of, in any dealings with cable, we have ever experienced. We have yet, to get Verizon FiOS. We are with Comcast. We had no issues with Comcast. They came out in 4 days and we have been with them ever since. A Verizon salesperson came to our door and said they could save me $50. a month. I explained the problems we had in the past. I was assured this would no longer be a problem, if I agreed to sign up. I was given the salespersons cell phone, and an 800 number I could even use on the weekends. We agreed. The salesperson called back with a few extra questions and then again later with a confirmation number. I was told I would recieve a call from Verizon with an installation date. I indeed recieved that call. It told me I had an installation date of Nov. 2nd (3 weeks out again). I was not in front of a calender, so I was unaware it was a Sunday. When I did relize it, I thought, "well, they are a large company...". The installers never came. That number for weekend customer support, sent us to a recording that said the office we were attempting to call was closed. The salesperson, said they don't do installations on Sunday so he doesn't know why were told that, and gave us anothe rnumber to use. My husband was on hold several minutes before he was disconnected. The following Monday comes and we still have not heard from Verizon. My husband calls, gets put on hold for several minutes to be told, first they could not find our order and lastly, that we were put on a credit hold. The questions they needed answered were the same ones the salesperson called me back for. No one called our home to ask those questions, they just put our account on hold and then did not do anything, including installing our cable, internet and phone. We were told this was the number one company for these type of services. There is no way. I am stunned that a company this l;arger can have such a piss poor customer service. We couldn't even get them to instyall it and we have been their customers for over 2 years. We were told that is a complete different service and not connected to our cell phone service. My husband told them after 2 1/2 months of run-around and no service, it never will be.

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12:47 pm EST

Verizon fios billing

Am formally disputing a claim made by Verizon, which went to an outside collection agency.

After having a Verizon telephone line and Verizon FIOS for several years, our family decided that the land line was no longer necessary ($31.00 per month, and we never used it). In June of 2008, I contacted the Verizon telephone service billing to have the telephone line discontinued, but that we wanted to keep the FIOS Internet service. This process seemed to go okay.

The same month, June 2008, the router for the FIOS Internet service went bad. Verizon FIOS Internet technical support mailed us a new router for the bad one, which we installed. They also sent us a second router (identified on the June 20 bill for $139.99 + $6.95 shipping). We returned the second router, via FEDEX, the middle of July 2008, once we realized what they had done. I called Verizon FIOS Internet technical support AND BILLING, and advised them it was being returned. I spoke with them again in AUGUST 2008, and they supposedly credited the account ($147 + 99.00 = $246).

On page two of this letter, you will see that Verizon charged us for the additional router, and then unreturned equipment (highlighted in blue text). You will also notice on the second page of this letter that a credit of $38.33 (billing cycle correction), leaving the secondary account number, 007471409xxxx, for Verizon FIOS Internet still active (discontinue of the land line service shifts the internet billing to the first of each month). The FIOS Internet bills one month in advance, to my credit card, and has done so since August 2008 (you will see that account is up to date). I do not receive paper bills, and with the xxxx account cancelled, I do not see any billing cycle.

We have attempted to contact Verizon telephone billing, FIOS billing, and spoken with billing supervisors, who say that the account has been credited (obviously not). The DSL Unreturned equipment charge was disputed twice in August 2008, by both myself and my SO. We have spoken to Verizon land line billing regarding account number ending is xxxx, only to be told that they cannot see any charges on this account. They then transfer us to Verizon FIOS technical support, then to Verizon FIOS billing. We have both been on the phone with customer service at least twice a month since JULY 2008. The last two billing service managers that we both spoke with OCTOBER 10 (because we were on the phone with them at the SAME TIME) said they removed the first DSL equipment charge, and the unreturned router charge from the FIOS Internet account for a total of $246.00. For some reason, they cannot seem to credit xxxx. Each time we call, it is a minimum of two hours, being transferred here and there, but we have spoken with billing managers each time, only to have this occur again.

JUNE 20 BILL

My Bill for: 06-20-2008
Amount of last bill $73.27

Payment received on Jun 18 . Thank you. -$73.27
New Charges

Verizon Charges $23.28 (telephone)

Verizon Online Charges $203.93 (internet)

Total New Charges due Jul 19 $227.21

Verizon Online Charges

New Charges for Account 007471409xxxx
Verizon Fios Internet Service Jun 1 - Jun 30 $49.99
Additional Wireless Router $139.99
Fios Shipping 1 Item $6.95
Total Verizon Broadband Services $196.93

Taxes, Fees & Other Charges
State Tax $5.60
County Tax $1.40
Total Taxes, Fees & Other Charges $7.00
Total New Charges $203.93

Total New Charges for Verizon Online $203.93

JULY 19 BILL

New Charges for Account 007471409xxxx
Verizon Broadband Services
Verizon Fios Internet Service Jun 8 - Jun 30 -$38.33
FiOS Internet Service Jun 8 - Jun 30 $40.63
FiOS Internet Service Jul 1 - Jul 31 $52.99
DSL Unreturned Equipment Charge $99.99
Total Verizon Broadband Services $155.28

State Tax $4.00
County Tax $1.00
Total Taxes, Fees & Other Charges $5.00
Total New Charges $160.28

Bill Date: Aug 1, 2008 Page 1 of 2

Account: 007471409xxxx
Invoice: [protected]
Account Summary
Previous Charges $160.28
Payment Received. Thank You. - $160.28
Past Due Charges $.00
New Charges
Verizon Broadband Services $61.86
Total New Charges $61.86

Total Due $61.86

You will see on the SEP 2008 FIOS bill that there is a credit of $104.99 which credited the second router charge of $99 from the JUL2008 bill on the FIOS account, instead of the telephone account as it was supposed to.

Bill Date: Sep 1, 2008 Page 1 of 2

Account: 007471409xxxx
Invoice: [protected]
Account Summary
Previous Charges $61.86
Payment Received. Thank You. - $61.86
Adjustments - $104.99
Credit Balance - $104.99
New Charges
Verizon Broadband Services $57.99
Total New Charges $57.99

Total Due - $47.00

Bill Date: Oct 1, 2008 Page 1 of 2

Account: 007471409xxxx

Invoice: [protected]

Account Summary
Previous Charges - $47.00
Payment Received. Thank You. $47.00
Past Due Charges $.00
New Charges
Verizon Broadband Services $57.99
Total New Charges $57.99

Total Due $57.99

At this time, I do not believe that sufficient corrections have been made by Verizon Telephone Billing, nor Verizon FIOS billing, to correct their error. I will not pay this amount until such time that the telephone account is credited accordingly, and the 139.99 and $6.95 charges from JULY 2008 removed.

Is this sufficient to get the collections company back on Verizon instead?

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9:19 am EST

Verizon scamming my dead mom

My mom died 4/08. She had everything (no internet) with verizon. I called to explain to them she had died. They wouldn't talk to me because I wasn't on the acct. I tried to give them a copy of the death cert, again, they wouldn't talk to me. Tried for 5 months. They kept racking up her bills. Finally my sister got a compassionate person to stop the bills. I paid what they said was owed (100.00). Turned in the equipment. Now they want what is left on the contract (800.00) and me to pay for equipment I already turned in. They told me when I turned it in they only give receipts for boxes because that is all they charge for. Now, they say I owe for remotes, which I turned in. I will personally not ever get Verizon when it moves to my county, and will tell everyone I know how they are swindling my mom. The phone service/acct was in my dad's name. Am going to tell them to talk to him about the bills...he died in 99.

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11:19 am EDT

Verizon new channels

Lots of hoopla about additional HD channels but, to get them Verizon had to invent a new upgrade package. I already pay for a Premier package and a sports tier and it has some HD versions of the channels included. Now they want me to pay more for the newly added HD versions of the same channels. I pay for Speed tv already but they want me to pay for the new package to get the new Speed HD tv . No way.

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rperry007
, US
Feb 09, 2009 7:52 am EST

All the normal HD channels I use to get with Direct TV I now have to pay for with Verizon? I just don't get it. I have to pay more for the Travel Channel HD? I have always had that as HD with direct tv. And why for the love of God is Fox News Channel not a free HD channel?

Is it any good to complain about it?

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elle
,
Nov 23, 2008 10:28 am EST

I agree. I am so annoyed. I was really looking forward to Current TV, which I had when I was in Arlington, only to find out that they want me to pay more for it and the other newly added channels. Give me a break!

ComplaintsBoard
D
9:51 am EDT

Verizon can't get service activated for now well over a month!

I’ve decided to publicly vent about my frustrations with Verizon Fios because the situation has just gotten so ridiculous that I had to share.

So the background to the story is that I purchased a home in Northern Virginia. The monthly home owners association fee with the community includes Verizon Fios TV, as well as internet. This comes at a cost of course, as the HOA fee is higher than normal. As soon as I knew I was going to get the home for sure, I called Verizon to get everything setup so I could make sure to have internet by the time I moved in.

I found out there is a special number to call that directly handles HOA Verizon. This was about a week and a half before my move-in date. I call to set things up, and I deal specifically with one representative (who I’ve been dealing with since as it seems to be a small office). After figuring out exactly what I need, I find out that the order cannot actually be processed until the previous owners call to stop their service.

At this point, I call the sellers agent to have her talk to the owners and setup a stop date for the Fios service. She got back to me right away and said everything was good. I call Verizon back up to setup my service, and the rep tells me that I actually can’t setup my service until the previous owners service has actually stopped. They setup to stop their service on my closing day (a Friday) since they were in the home up to the night before.

The fact that Verizon can’t setup an order without the previous service actually stopped is pretty ridiculous. t doesn’t allow for any leeway, like in my case. But ok, not the end of the world, I’ll call on Friday morning and get everything setup for that weekend for installation. Friday morning rolls around, I speak to the same rep. Service has stopped, but it will take 24 hours to process, and since they’re closed on the weekend, I’ll have to wait until Monday. Ok, that sucks, but again, understandable situation.

Monday comes around, and this is where the insanity really starts to begins. I call to setup service, but I’m told that it cannot be done because something happened in the system and our order is not “flowing” through correctly…Ok…They tell me they’re working on it, and will let me know once it has been resolved so I can get everything setup.

I call every day for a week, I still get the same excuse. The previous owners order is not clearing out properly, which is not allowing my order to flow through the system properly. They have submitted a ticket to their IT team, and that was pretty much the only thing they could do. They listed the ticket and the order as urgent, and from a management level request.

The fact that it can take a week for an IT team at a multi-billion dollar company over a week to figure out how to clear an order out of a system is insane. I even mentioned the idea, why not just cancel our order, put a new one in, and maybe it will work. The rep tells me that will not do anything because the problem lies with the previous owners service.

Week 2 rolls through, and I’m starting to become livid. There is still no progress, and every day it’s the same excuse. IT team is looking at, it has already been told to supervisors, and there’s nothing that can be done but to wait. I feel completely powerless. I’m tied into Verizon because of my HOA, and the HOA doesn’t reimburse money if I decided to get DirectTV or Comcast or something. So even if I don’t use Verizon, I will still pay for it.

By the end of week 2, a friend that knew somebody who worked for Verizon had been told about the situation to see if he could do anything, and I had also contacted the HOA. The HOA gave me the contact to their IT person who should be able to work with Verizon to get this resolved quickly. I e-mailed him the situation, and I get a response saying he’ll contact them and work on it. So I’m trying to get this situation resolved from 3 different angles now.

Surprisingly enough, the next day I get a call from Verizon saying that the TV part of the service has been fixed, but the data part is still not flowing properly. They are trying to resolve this, and she’s confident they will do so by that day. She kept mentioning October 14th as well (which was about 4 days away). That night I call because I hadn’t heard anything back, she says they weren’t able to fix it yet, keep waiting.

Saturday comes along, and I get an E-MAIL (remember, I don’t have internet setup yet) saying the install date is on October 14th, but the time hasn’t been chosen yet. Ok, awesome, they figured it out over the weekend, and finally on Tuesday I’ll have everything setup. So Monday comes up, and I call Verizon. Hey guys, I got an e-mail with a Tuesday install date, but there’s no time, can you tell me when they’ll come so I can come home from work at that time? The rep says they will call me later that night with that info. I finally get a call at around 7:30pm telling me that they actually haven’t figured out the data part just yet, so there is no install time, but they were very confident they will get it working that night or by morning…so just call back in the morning and get the time.

Morning comes, and I call my usual rep. Guess what? Data still not working, order not “flowing” properly. They recommended her to cancel the order, and resubmit it…wait, didn’t I suggest that 2 weeks ago, and they told me it wouldn’t do anything? Anyway, she said they should have things good to go tomorrow or the day after (Wednesday or Thursday). The request is in at an executive level now. Great.

Friday comes around, still haven’t heard anything from Verizon. I call them, same story as before, ticket is still in with IT, she hoped putting the executive level on it would do something, but it hadn’t.

It has now been 3 weeks, since I moved in, and over a month since I originally called. I have no internet or TV in my home, and I now have the perception that Verizon has an IT team full of ###s who need over 3 weeks to figure out how to fix an ordering glitch. The crazy part is that my rep tells me this has happened a few times in the past ever since a system update was made a few months back. Those people have actually been resolved, you’d think maybe they could use the same resolution to either fix my order or fix their system.

How does such a big company with so many resources have so many problems with what you would guess was a pretty minor issue? I wish I fully understood. I wanted to speak with the IT people, but my rep wouldn’t allow me to do so.

How much longer can this go? Have you ever had a similar experience with Verizon like this? If you have any contacts or any suggestions to getting this resolved, please don’t hesitate to let me know. In the meantime, I’ll keep my fingers crossed every day, and I’ll be sure to update this post with the latest.
Update Tuesday 10/21/08 (Day 25):

I received an e-mail from a Verizon rep in the customer advocacy group for Verizon Enhanced Communities. She said the issue had been escalated to her this morning (I would assume from the HOA contact I had gotten, but may have also been from the friend of a friend Verizon employee).

Good afternoon Mr. Pitlyuk,

Your issue with getting Verizon Fios service installed was just escalated to me this morning. I wanted to touch base with you and let you know that I am checking into the issue. I completely agree with you that waiting a month for service is unacceptable. I am researching to find the problem and correct as soon as possible. I will keep you updated with the progress of your installation.

If you have any additional questions or concerns please feel free to contact me.

At least it’s some sort of hopeful progress. I hope to hear some updates shortly.
Update Friday 10/24/08 (Day 28):

On Wednesday, I was finally told that Friday 10/24 I would finally have installation and that all issues were resolved. I was ensured that there would be 100% chance that I would get installation.

So Thursday around noon, I call Verizon confirm we’re still on for everything. Everything still good.

Then Thursday night around 7:15pm I receive a call from a Verizon call center. Sir, there is a problem with the order. There was apparently duplicate orders, and because it was too late in the day, they couldn’t clear one of the orders, so it never actually goes out to dispatch. Therefore I would not get installation on Friday as planned. After trying a bunch of things and yelling at the poor guy for about an hour, I gave up. No installation on Friday, yet again due to some order problem in the system.

Then about 9:30am on Friday I get a call from Verizon. Sir, the tech should be arriving in the next hour. Huh? Oh last night…that wasn’t the HOA Verizon, so they got confused about something, we’re still good. In fact, since you already have the router in the house, you can already connect to the internet. WOW. This entire time the internet could have just been enabled! Unbelievable.

Anyway, the tech arrives. Nice guy, and was helpful in getting everything setup. Until we turn on the TV and find that none of the program information or DVR software functionality works. Tech goes back to his car, and is on the phone for about 30 minutes. Comes back in and says the orders are messed up, something about them putting the order in as the previous owners name and not mine, they are fixing it, will take another hour. Another hour passes, and he comes back in and says that they are still working on it, they will fix it on their end and it will just start working on the TV. It’s now about 10 hours later, still doesn’t work.

Then we went to activate the internet account. Verizon’s systems are down. I have to keep trying to do this throughout the day, hopefully it will be back. 10 hours later I still get this error:

System Error

Due to technical difficulties, we are unable to process your request at this time. Please try again later.

Error Code: 303101

Verizon’s entire ordering system and everything else behind I have absolutely no faith in. Hopefully these last little things will get resolved soon, but at least I have internet now, which is what I cared most about.

Please share your horror stories in the comments.
Update Monday 10/27/08 (Day 31):

I was happy to at least have internet on the Friday above…Unfortunately I wake up Saturday morning…internet is not working. Oh, and also the program information on the TV still doesn’t work.

I give Verizon a call, and they aren’t able to pull my order up. My name or phone number doesn’t work. The rep finally is able to find it, the account is under some random name, with a backup name of the previous owners! IS IT POSSIBLE FOR VERIZON TO GET EVERYTHING CORRECTED IN THEIR SYSTEMS ALREADY? Does it really take over a month to fix this, and they still botch it? Anyway, we try a couple things, and found a yellow light on the router. Verizon tells me this means the router is bad, which is also why the program info is not showing up on the TV’s. The earliest they could get a tech out is Wednesday. They couldn’t get somebody out faster. I waited a month to get service with constant excuses of order issues, and the internet works for about 8 hours before not working already. Now it’s almost another week before I can hopefully get it fixed…which I’m not so confident about.

More updates to come I guess. Hopefully one that says everything finally works.
Update Tuesday 10/28/08 (Day 32):

It was finally Monday yesterday so I sent an e-mail to the Verizon contact I was speaking with earlier basically explaining why my situation was still ridiculous. I also happened to CC Consumerist, my HOA community contact, and a bunch of people from Verizon’s media/PR department (Eric Rabe, Bobbi Henson, Clifford Lee, and Heather Wilner) hoping that somebody would do something (sorry for the bad grammar, but I was just ranting out quickly and sent this).

Short version is a tech finally came out on Friday. The account was not in my name, it was under somebody else’s name (some Sarah Lee or something), as well as the previous owners name (Michelle Taylor). None of the program info on the TV’s were working, he left telling me that it would be fixed on Verizon’s end and start working.

Saturday morning I wake up, internet doesn’t work. TV still has nothing program info on it. I call, they aren’t able to find my info because nothing is my name because the orders are still messed up. They say the router is bad, and they will have somebody out on Wednesday. I’ve already waited a month of constant excuses, issues, and order mess ups. Is Wednesday seriously the earliest somebody could come out and fix this? Can I please feel like Verizon is doing something about resolving this and give me a little priority? I’ve already wasted probably hours and hours of my time between trying to get updates, being on hold, explaining this story a hundred times to different techs, dealing with different departments, trying to get help from different parts of Verizon, etc.

Can somebody please step up, fix whatever order/account issues there are in the system, and get me the fios service right away?

Please do not hesitate to call me and discuss if needed. XXX-XXX-XXXX.

I received responses later on in the day from the Verizon contact and HOA telling me they are sorry, and will escalate this to try and get somebody to come out and fix everything asap. Great, somebody is doing something.

Actually, not so great. 3:04pm the following day, I haven’t gotten any sort of follow up. I e-mailed them for a status. No response.

So now it’s 7:53pm and I’m finally talking to a Verizon rep that took 28 minutes on hold to get to through their main Fios number. At least I’ve confirmed that there is an appointment still tomorrow for a tech to come by and hopefully fix everything. That is until they call in an hour to tell me there’s a problem in the system and they can’t come…at least I wouldn’t be surprised if that happens.
Update Wednesday 10/29/08 (Day 33):

A tech came this morning, and when we went to look at the router, the light that used to be yellow was now green. That’s funny, because the tech on the phone when I called support told me if the light was yellow then the router is bad. I argued with him for a little saying that didn’t make any sense, but he told me that was the case. When the tech arrived, he told me all he did was reset the Verizon box…that’s all that was needed to make the internet work…they could have done that on Saturday and nothing had to be down for 5 extra days.

Regarding the TV program info not working, the tech found out that it was because the video order was actually done through the previous homeowner. The actual order I made was still pending. Since they were separate orders, nothing was communicating properly so the guide wasn’t working.

I was told this similarly last week as well, and still nothing was done about it. I’m told that it will be fixed by the end of today, so we’ll see.

All I know is that right now, my internet is down again. Will this ever work?
Update Thursday 10/30/08 (Day 34):

I got home, and my internet was in fact down again…with the yellow light on the router. I call the Encore group, the people the tech that came in the morning told me to call…They have no idea what I’m talking about, and don’t handle this stuff.

I called my HOA group to verify they don’t do support…nope they just take new orders, please call another number. So I call the other number, and again, it takes me 30 minutes on hold before I can speak with somebody. They again cannot find anything that links my information to my order. I have them call the HOA number to try and find my account info, and they get on the phone. I re-explain the situation again, for the 100th time, and she says there is nothing they can do that night. Call this specific number in the morning and work it out with them to get the issue to their “war room”.

I call the number at 8am today, they can’t find my info as usual. Then they tell me they have no idea who it was I talked to yesterday (even though she said they would know), and they don’t even handle Fios.

I call the HOA line again, and plead with them. “I know you don’t do tech support, but please I placed an order through this department, nothing is working, it has been over a month, can you do something. I’ve been running around in circles and nobody can help me.” The person I spoke to looked into everything further, and seems to understand what the problem on Verizon’s end is. The first person to actually seem to understand why nothing is working. So she submitted it to their “war room”, and is updating me throughout the day on any updates. She’s telling me she thinks I’ll have things up and running today or tomorrow.

I’m basically ready to cry now, but there may be light at the end of the tunnel. It only took about 10 hours of my time on the phone, 2 days home from work, and over a month of time. Crossing my fingers yet again.
Update Friday 10/31/08 (Day 35):

No surprise updates today, another day of the same BS. I get a call back from the above person I’ve been dealing with (Barbara Bell), telling me that the main problem was the original people did not actual close the service from the previous owners. They took care of this, and literally once it propagates into the system, it will automatically put mine in and everything will start working.

Then around 3:30, I receive a call from dispatch saying they have a tech coming to the house to fix the video part of the order. I was confused, Barbara told me that everything would just start working. I felt like there were two separate stories going on, so I asked the dispatch lady to call Barbara and ensure they are on the same page before I waste my team by leaving work and potentially waste a tech’s time coming to my house.

Dispatch calls back and says that Barbara agreed to send the tech out. Ok. I go home and wait. The tech comes, goes downstairs, looks at the yellow light on the router, and turns to me saying “this won’t work”. Ahhh, of course not. He said that the order flowed through the system, but on the last step there were errors, so it didn’t actually go through all the way. He goes back and forth between the house and truck a few times, and the last time he just says “I have no idea what to do, your orders are just completely jacked up”. Of course they are, they only told me on the phone that everything had been cleared up. Apparently people had been ordering and canceling and ordering and canceling and changing names, etc that everything was just a huge mess.

So I get on the phone with the HOA Verizon group, who can’t do anything because everybody is home. Even though they are open until 8pm, they apparently can’t actually do anything. The tech was just amazed at how ridiculous the situation was. So after being on the phone for another 45 minutes of getting nowhere, I just told the rep I would call Barbara in the morning since she told me to. I call her around 9am, she’s on the line with somebody else and will call me right back as soon as she’s off. It’s over an hour later, still no call back yet.

I can’t wait to see what happens today.

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Fat food
Gibson, US
Apr 25, 2013 6:57 pm EDT

Agree. I just was on the phone with them for 1.5 hours and they told me they were sending it to their technician. I swear I'm going to switch to google fiber the very second it's available. This has left a poor taste in my mouth and I'm not going to continue with them ever. They spammed me with phone calls about upgrading to fios but that doesn't even work. Worst part is that I have Internet available but Verizon won't allow me to access it.

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D
11:05 am EDT

Verizon billed way high and didnt got the discount I subscribed for

I had a similar experience with the Verizon of being way overcharged.

I subscribed to the offer Verizon Triple Freedom for 59.99 - $10 for first six months = 49.99 (also it said First Month of TV and Internet FREE).

I moved to a new apt. and the apt. i moved in, had a live telephone service, which was not disconnected by the previous tenent and hence, i could not order the service over the internet as i was not authorized to disconnect my service and i had my landlord to call Verizon, which was an experience of couple of hours with the CSRs transferring from One Dept to another, still he called couple of times and requested the cancellation, the BS part of Verizon was, after he called, i cant still order over the internet as they told me that they will honour the same price as above over the phone as they only can order over the phone for me due to previous service (Which I still dont understand why it would be like that), after a month, when i got my bill, it was $175.xx, i called on my day off to Verizon, they said, it cant be that price and the CSR said, there is only a note to give discount of $30 per month for 6 months. I was so much pissed off having already so many problems previously, i still went with them thinking i am getting a better deal. I asked for the Manager/Supervisor, CSR told he is not available and i gave my cell phone # to have him call and CSR told me that manager will call me in 24-48 hours, no calls yet after 3 days and my Billing Due Date is approaching. i dont want to pay this much high bill.

I was charged full amount for next month @ 94.99 and $3x.xx for partial month (15 days) and all other were so many diferent charges.

Do i have any choice left being stuck with 1 year contract with them.

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Jan
Fairfax Station, US
Jan 19, 2009 4:38 pm EST

Verizon FIOS is a big bait and switch scam. I was quoted one amount, even got a confirmation email, then try geting it, the bill is twice as much then start calling ###s, they dont return phone calls and a horrible drones...I want to knaw this garbage out of the walls, the only time you can get any attention is not to pay the bill, which I will not do, not if I had bizillion dollars would I pay this scam, not on my death bed, NEVER. I am hoarse from screaming at them today. It is built around the concept that you will give up go away and pay...numbers.

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V
12:42 pm EDT
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Verizon scam billing

Following is a copy of a report I sent to Stephen Six, Kansas Atty. General:

'On June 13th we discontinued cell phone service with Alltel as we had changed providers to Nex-Tech, our local rural telephone company. Our billing cycle with Alltel was from the 9th of each month so we received 4 days service in June from Alltel. We were billed $60.59 and when I called them they said it was their policy to bill for the entire month when service is discontinued. This is outrageous. I sent them a check for $10.00 and told them my policy is to pay promptly and in full. I marked final payment on my check. This month we got a bill for $50.59. I called again and this time talked with a Supervisor and again I was told this is policy. I did not get the names of those with whom I spoke but I did make those two phone calls in an attempt to correct what I consider to be unfair billing. I told them I would be filing a complaint with the Better Business Bureau. When I talked with BBB, I was referred to your website.

Do I have any recourse? I do not think we should have to pay for service we did not receive. Oh, and we paid in advance the first time billed which was in November of 2003. Our 2 year contract with them expired years ago. Any help you can give to me will be greatly appreciated.'

I have not received a response for the Atty.General other than to request documentation which I have sent.

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2:08 am EDT

Verizon bad bill referred to collections

While my daughter was attending Penn State, I had a landline hooked up . At one point I was late paying the bill (another story) and they sent a dunning notice. I paid that bill. We continued to do business with them for another 7 months until my daughter graduated. That was 3 years ago. Now it appears that despite having been paid, they sent the bill to a collections agency who is hounding my daughter. When i called them, Verizon said they show a credit on that line of $3. BUT after disputing the bill to the collections agency, THEY came back to us with a copy of the original bill for $97 and insist we still owe it. Verizon says they cannot give me any more info. Only the collections agency can get it! Verizon cannot understand how illogical it is to say we haven't paid, but show a continuing relationship and an ending credit of $3! They will do nothing about the collections agency . This is affecting my daughters credit rating. I do not know what more to do.

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knurse
Philadelphia, US
Jan 23, 2009 10:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem, i paid my past due amounts and the freaking bills are still on my credit report and i cant get a loan because of them, and i can get a hold of them to try to sort it out but from what you said it seems like even if i do that it wouldnt even matter.

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11:44 am EDT
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Verizon serious misrepresentation of service with verizon's prepay plan

Apparently the policy is for Verizon to just keep the money of the current balance if a person does not Refill their prepaid phone. There is no warning of this policy in any of their written material, including the sales receipt, or given verbally by the salespeople that the remaining balance is forfeited if you do not Refill your phone with an additional 15.00-29.99 every 30 days.

I wanted to have a simple cell phone on hand in case of an emergency and Verizon plan seemed ideal. I would only pay for calls when I used the phone at the rate of 0.99 cents daily use fee and 0.10 cents per minute/text. I was told the phone needed to be Refreshed before the end of 30 days for another month of use without interruption of service. This can be done by calling customer service or by going to any Verizon store.

I asked the salesman what Refreshed meant and he said it means that what is leftover in the account would be rolled over to the new month, so it is truly pay as you go. He recommended prepaying 30.00 so I will not have to worry about it till October. He did explain that I needed to purchase the phone, there was a one-time activation fee and he made sure I understood that part of it.

I used the phone twice in the 2 month period and had a balance of 27.03. I had purchased the phone on 14 Aug 08 and so I called customer service on 12 Oct 08 to get it refreshed before the end of service. I was told I needed to pay 15.00 to keep the phone active for another month and that was the first time I heard this policy. I said that can not be right, but my balance should cover it anyway. I was then told the service expires every month and requires a 15.00 prepayment or you loose the existing balance. I went to the store and the customer service manager confirmed that is in fact the policy of the Verizon as explained in the brochure. I terminated the service before the 30 day expiration and even then they would not refund the remaining balance.

The brochure says: Control how and when you make payments. Use a credit or debit card, sign up for Auto Pay or add a Refill Card/PIN. It also says at the bottom of the refill chart: Refill your account before it expires and your existing balance will be carried forward. I understood that to mean the balance would be carried forward until it reached zero. It does not specify that you can not use the existing balance as payment for the next month or that your balance will be forfeit if you do not pay the required additional minimum of 15.00.

In other words, if I did not pay another 15 dollars every 30 days, Verizon gets to keep the remaining balance regardless. I paid in advance for services that were never rendered. That is like prepaying for gas and not getting your change back when you only needed 3 gallons. Or prepaying for a meal and only getting the salad unless you pay an additional amount to get the rest of the course. Services should be given for money paid unless clearly stated otherwise. I would like to be given the phone service for which I paid as explained to me by the salesman or get my money back.

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Cell phone expert
, US
Sep 07, 2010 9:26 pm EDT

As stated online under the pre-paid daily plans:

Refill Expiration (once applied to the account)
$15-$29.99 expires in 30 days
$75-$99.99 expires in 180 days
$30-$74.99 expires in 90 days
$100 or more expires in ONE YEAR!

You would have to refill your account before your expiration date to have you balanced rollover to the next month.

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lemaphd
,
Nov 22, 2008 1:54 am EST

I have the same experience. I signed it up online and did not get any information regarding the prepay arrangement. Only after I stopped paying did I realize that the remaining balance was taken away by Verizon without any warning. It is a big scam under the guise of pay as you go.

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R
8:20 pm EDT

Verizon tv not working

I recently had Verizon FIOS installed . Four days ago my tv would not work. I called Tech support. They could not fix it and informed me that the receiver box was defective. They promised I would have a new box sent to me and I should receive it in one day, two the most. As of this time four days later I still have no TV. After waiting a half hour to get the first tech. on the phone. I tried again today and held on for half an hour and hung up.
Does anyone have any idea when I should receive this converter so I can at least watch the last games of the world series?

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FiOS Agent
Not Telling, US
Jul 09, 2011 1:24 am EDT

Verizon FiOS uses UPS Next Day service. It does not run on weekends or on holidays. If Verizon has an email on file, it will automaticly send you tracking information. If you have not recieved your new STB, Please call tech support back...Here is the direct number that nobody knows: [protected](no buttons to push, and minimal hold time). Nobody knows about that number eccept for Verizon...Its internal but it works.

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L
12:53 am EDT
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Verizon falsified invoices

I had an old Primeco phone, and Primeco was bought out by Verizon Wireless, so I switched my plan over. I had a one year contract which in brief said I agreed to keep the companies service for a year, and of course they would provide service for a year.
About a week into the service my phone is cut off, I attempt to contact customer service, but the customer service number I was given was no longer valid, so I walk to a pay phone, I contact Verizon Wireless wanting to know why my phone was off. Verizon wireless stated that it was due to non-payment. I was confused, I just turned it on, my bill wasn't due yet. I explained, they reconnected it. The next billing cycle came, I paid the bill, and two days later my phone was off again. I walked to a payphone and contacted Verizon Wireless. They said it was due to non payment. I informed them I did pay my bill. They found it in the computer where I had, and turned the phone back on. The next day, it was off again, and so on and so on...
Finally, after over a month of problems with the service I contacted Verizon Wireless again from a pay phone, and informed them I wished to cancel my service. They gave me no problems as far as that went. I let them know it was because they were not upholding their end of the contract. They ended the contract. A month or two go by and I receive a bill from NCO Financial, a debt collection agency I previously worked for, for $300. something dollars. I contact NCO and inform them of the problem I had with Verizon and why I dropped the contract. NCO doesn't take it any further, and notifies Verizon that they were not going to handle this account. Fast forward a year and a half. Verizon now has their own collections department, and is hounding me about the $500. something dollars they maintain I owe them. I contact them requesting an explanation of the charges and they refuse to provide one. Instead they contact Experian, Transunion, and Equifax, and report on me. I dispute these charges, and inform the CRA's that I am not responsible for this as Verizon failed to uphold their end of the contract. Verizon contacts the CRA's and me back, and changes their reason for the alleged debt, saying that the charges resulted from phone calls I made from the phone, everyone of which came after my date of cancellation, for a phone that I did not keep. For 7 years now I have been fighting this, and for 7 years no matter how many times Verizon Wireless changes their story on why I owe them money the CRA's continue to report it. It is a horrible thing that these mullti billion dollar companies can get away with this type of stuff against the poor people of our society. But hey, I am glad we finally have something like this, because the BBB and other organizations are not here for us, but for companies like Verizon Wireless.

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R_H
Albuquerque, US
Dec 19, 2009 4:14 pm EST

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

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Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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