Verizon
reviews and complaints

I would not have entered into the "agreement" had I not "trusted" verizons' cistomer representative to make the promises and that those promises-once made and agreed on-would be honored.
Not needing the "features phone" (which was eligible for upgrade), that 'slot' was taken by one of our two daughters, so that she could upgrade an older phone she was using.
The next "step" offered by the verizon customer service representative; was to send us a home phone connect line {which I believe was a rwlatively "new service offering"}…I was told that; since there w a s yet another old "slot/phone number" available on our account. «this was a line some 5 years old, from when I had purchased the very first available android {samsung galaxy 7"tablet ich-i800 verizon} which was no longer functional, and was also"fully paid off-under contract"it had the cell # [protected] & was eligible for"upgrade".
Now, these are the facts { as I recall them }, and as I wrote them out in my notebook. the phone call on which all pf this transpired, I believe occured on a weekend day [over 2 days/single call], because it spanned several hours on either side of midnight.

I will endeavor to relay the promises made in conjunction with this based on memory and written notes. I know that there is some record of this conversation in your possession, because I have spoken with several representatives in an attempt to get this resolved.
Because it was not necessary to procure a new phone number/line {[protected] was available and no longer needed}, I was told that I would only have to pay $10 for the home connect line for the full 2 years of the contract - since essentially, it was just a"replacement features phone"
Since this was a new service, and we were loyal customers, the first 12 month period of $10/mo. fee could/would be waived as part of the current"new service for existing customers"verizon offering.
Additionally, for the first 12 month period, the remaining"cost"factor of approx. $10/mo {equating to the regular $19.99/mo.} could/would be waived as a courtesy for all of the"problems"we had encountered, for agreeing to remain verizon customers, and for being willing to"close the deal tonight".
Finally, since under the terms of the plan so far, I would be required to pay $10/mo. for the remaining 12 mo. period of the"contract", he was authorized to send me a"gift visa card"that I could use for"anything", in the amount of $100.00
Therefore, and in all"practical terms", getting the home connect would not cost me anything, and any charges would be more than compensated under the terms of this agreement.

Now, final comments;
Upon entering this conversation late one evening, I was fully prepared to express my displeasure with verizon as a business, and relinquish my"features phone"to save the current $9.99/mo. cost as that contractual period was finished.
The customer representatives' sales 'pitch' went along these lines:
"what if I can get you the home connect, without cost-even putting a dollar back in your pocket?, would you be willing to stay with verizon for another contract period?
The call (or at least portions of it were recorded), I had to verify {after signifying my acceptance} with another person-I was told supervisor to ensure my understanding of the terms.
Realistically, I have to appeal to your rationality here:
Why, under any circumstances, would I have agreed to a plan that would have the opposite effect-raising my monthly cost for the new program verizon was offering, giving up two lines ignoring any benefit, but elect to increase my monthly verizon cost.
I have been charged for and paid full price (19.99/mo.) for the home connect, I have not recieved any gift card, and I have attempted on four occassions to get help and/or answers. it is simply and clearly - at best wrong treatment and customer ill-will. at worst it is fraudulant in nature, and unethical as business practice.
[protected]) for customer service rep

Due to the large unannounced increase in our monthly bill, I had reduced our services earlier in the summer. On September 2, 2014 I called Verizon to sign up for the "Red Zone". I was told that the package I currently had would not allow for the "Red Zone". When the rep quoted me the price I would have to pay for the premium service, I said no. Instead of leaving it alone, he told me that he could give me a great discount if I locked into a two year contract. I'd also be receiving upgraded equipment and a $200 certificate for a tablet from the Verizon Store. My monthly bill with tax would be $137 - $140. I could afford that, so I signed up. Two weeks went by and we didn't receive anything so we called. There was no order sent for new equipment or the tablet certificate. They saw it in the system but nothing was processed. I was told they were going to take care of it and they told me I'd be receiving it in about 5-7 business days. Two weeks went by and nothing came so we called again. This time we were told that there was never an order placed and I could pay for new upgrades if I wanted them. There was no certificate either. They offered to transfer me to another department to straighten that out. Which they never did. I was also told that my bill is $199 per month and when I questioned it, I was being charged $30 for new equipment I never received that was suppose to be free, and $30 for fees and taxes. When I said that was not was not the price I was quoted even with tax, they apologized that I was misquoted. When I said that I was blatenly lied to, they told me that if I wanted to cancel I would have to pay out the rest of the contract because there was nothing they could do. Then the rep named "Tom" refused to cancel my services until I had a new company to port my telephone number to and my contract was paid out.

Ok, I have something I need and want to rant about because I want everyone to know just how bad Verizon is to the general public: On Sunday I proceeded to place an order for two iPhones and am on the edge up plan so one of the phones was not quite 50% paid off so they took our bank card and we paid the remainder of the 50% that was due on the phone. I also opened another line with them and started a two year contract with that number. So, ultimately we ordered 1 iPhone plus and 1 iPhone 6 and were told that the ship date would be 9/19. Monday I receive an email that showed 2 iPhone 6's being ordered so I call Verizon and apparently the guy screwed up so I said fine, whatever, so they put the plus back on order. Not happy at all but people make mistakes right? later that evening I receive an email that the order has been cancelled. Another call to Verizon and this time I speak to a Supervisor who tells me that the eligibility was not met for whatever reason and I go on to explain that we paid the 50% which was our obligation to edge up according to our contract. SO she places the order again but this time we can't get the 6 plus so he has to get the 6 in order to get it on the 19th and assures me we will still get the phones on 9/19 and he can swap it out at the store. Supervisor even gives me her personal email incase anything happens. Low and behold that evening I receive an email that the order has been cancelled AGAIN. I call verizon back again on my lunch (mind you this is the second day I have spent my lunch hour handling this), speak to a rep who assures me that my order is STILL IN PROCESS and will have a supervisor call me. Never received a call so called them back after I get off work and demand a supervisor, at this point I was not being nice and my patience had ran thin. I get another supervisor after holding for SEVERAL minutes and after another hour of arguing with this guy who knew no more than the reps did, he places my order once again for the iPhone that was screwed up in the beginning and even goes as far as sending me a screen shot of the order, credit on account of $50, and his personal word in the email guaranteeing me that the phone will be swapped as soon as the correct one is available in the store, AND takes our payment again for the 50% due on the phone according to the edge up plan. Once again, no shipment confirmation was received this morning so I email Brandon, the last supervisor, who writes back assuring me that I should receive it by this evening and he is going to stay on top of the account and keep me posted throughout the day. I NEVER heard another word from him and of course, guess what happened? Another email saying the order was cancelled. Furious is an understatement for what I was when I seen this email. I call Verizon once again after I get off work and demand another supervisor. 40 minutes later I get a supervisor on the phone and while I'm holding a rep tells me that a supervisor told him to tell me that it is getting cancelled because I have to have the phone for 6 months before edging up. I told the rep this is NOT what my contract states and I demand a supervisor. Finally I get a supervisor who ends up telling me that that rep was told wrong and that was not the case. WOW! Up until now, I had not even been told that at all and mind you I have spoken to two supervisors so far. So, after another 30 minutes with this supervisor, his final reason for all the cancellations was that you have to have good payment history and apparently verizon requires at least 6 months of being a customer with them in order to meet that requirement. Nowhere in my contract does it state that. It does say good payment history and says you must have paid off at least 50% of the phone. No offer at all of anything for the hassle, being lied to, all the time spent, or all the aggravation. NOTHING! I'm in a huge dilemma right now because I truly want to just cancel with Verizon right now but we just switched to them in May from AT&T (not my decision mind you). But I am so upset at how this was handled that now I don't feel comfortable with anything they tell me. We also switched a few months ago to their cable and Internet and once again we were lied to about what we would get as well as the monthly payment. We will be canceling that though!

Normal bill with wireless Internet and phone combined is usually around $150.00 per month however July 2014 bill came in at $6579.29. After contacting Verizon all they did was verifiy that the bill was accurate and that my account used the data (650 gig). My call was then transferred to their financial department where they basically wanted to know when they would receive the money. My Internet habits were no different in July 2014 than any other month. apparently they are not interested in that though. Looks like I have to talk to Sprint or T-mobile now for cell Phone service and drop wireless Internet and cell phone all together to prevent this from happening to me again.

I cancelled Verizon service effective Monday September 8th - and verified that. They cut off my service on Friday September 5th and subsequently validated that I should have been cut off as agreed on Monday Sept 8th. My wife and I know of 4 separate incidents in our building in the past 12 months where either the cut off date was "mistaken" early - never late, or somehow the cabling to the unit was severely messed up for the next provider to deal with - Dirty tricks. I'm a consultant who works from home on Fridays and bill out at $160/hour - so they messed with my pay check. According to Verizon FTC rules state that they are only liable for interrupted service - this must be Changed - tens of millions Americans are in my same situation - and cannot be given $4.77 (that is my credit), due to Verizon's capriciousness or lack of process to get things right. I did not receive any email stating that my service was to be disconnected, I received no phone call or other communications ahead of time. Instead I was ceremoniously cut off and spent 11 and a half hours working with various Verizon personnel to get my internet back on - I lost a full days wages due to Verizon's admitted mistake - and for this I'm compensated $4.77 I have phone records showing that I spent more than 5 hours on the phone with them throughout the day and also had a service technician on site for more than 4 hours resolving the issue - the Verizon workers were all very good. However, they are not the ones causing the problem. First off the FTC needs to have stronger penalties in place to prevent companies recklessly cutting off service early and have the ability to have customers adequately compensated for such egregious and damaging errors. With a penalty of 4.77, Verizon and other service providers can run roughshod over consumers and not give a damn about their consequences.

This site deleted my first complaint about Verizon. Why? Here is my complaint again:

Verizon has now charged me with an "unreturned equipment" fee of $635.38 since I closed my account with them in May of 2014. I have checked with their "Equipment Return Specialists, " telephone # [protected] which is listed on Verizon's May19, 2014 bill to me. I have repeated called this number and asked if I have any outstanding equipment and they have verified I have returned ALL equipment. Three Verizon customer service representatives at [protected] insist I owe them $638.5 and if I don't pay them, they will turn my account over to a collection agency. I have explained their "Equipment Return Specialists" have confirmed with me I do NOT have any outstanding equipment. All three reps refused to call that number and each one denied knowing that company or Verizon having a department with that name.

Verizon has now turned my account over to a collection agency. I have been in continuous contact with Verizon since May 27, 2014 and I received a collections letter on August 21, 2014. Each Verizon rep told me there was a "hold" or a "claim" on my account so that it would NOT be turned over for collections.

Verizon is attempting to extort money from me by threatening to ruin my credit by not paying for false charges that I do not owe them. I am very angry with the method Verizon is using to make a profit. All legal remedies are being pursued.

I cancelled my TV, internet and phone service with Verizon on April 2, 2014. I paid my account in full and was expecting to see a zero balance on my May bill. To my surprise, Verizon was billing me $635.38 for unreturned equipment. Upon my investigation, I ascertained that equipment (a HD DVR Serial #M40823GCA322) was returned to Verizon in December 2012. Yes, you read that correctly. December 2012. I had not been billed any rental fees for this unit since December 2012, because, yes, I had returned it. But now Verizon says that I haven't returned it and they want $635.38 from me or they will turn my account over to a collections agency. For the next 4 months, I discussed this situation with Verizon's customer service reps, who all promised to look into it. No one ever did. On August 21, 2012 I received a letter from a collection agency, North Shore Agency. I am furious! All Verizon has to do is call their freaking Equipment Return Specialists (their number is [protected] and confirm that the equipment has been returned. Each rep I spoke to, (there were 3 of them) refused to call that number and denied they even knew that company and there was no department in Verizon with that name. These people are horrible. First they dream up a false charge and refuse to verify the accuracy of this charge and then try to extort money from me by threatening to ruin my credit. I have sent certified letters to everyone I can think of, filed complaints with the FTC and contacted class-action consumer protection attorneys. Goliath, meet David. All because your idiot staff won't make a phone call. Verizon, you make me sick!

I had Verizon's 3 services until April 6 of 2014, when I called in to cancel the 3 services and switched to CableVision, its competitor. At the time of disconnection, the 3 services have been prepaid until the end of April. Thus Verizon owes me the credit from April 7, 2014 to the end of the billing cycle. Note that the call to cancel the 3 services was provided by CableVision.

Even since then, they keep sending me bills on a monthly basis. The first time (in May of 2014) when I called back, they told me that I would get a refund of about $64 -- the payment for the services I did not receive, and that would be the end of the matter. However, Verizon kept sending me bills in June, July, and August for services I have never received. Every time I called Verizon's billing department after receiving the bill, I was promised that the problem would be resolved and I was advised to discard the bill, but the problem was never rectified as of this writing.

I closed my account with Verizon many years ago. All of a sudden I am getting calls from a bill collector about said account. I filed a dispute a it shows up on my credit report. I wrote verizon personally and the letter got back from them stated they will not remove my account from my credit report until I pay it. Again. I ha the receipt for about a year as it turned black and the ink fades after about 8 months. My older credit report states the account has a zero balance from 5 years ago but they will not accept that as proof. During the time my account was active they continually had to make adjustments and apply credits as there was almost always a billing issues.

I had bundled service with Verizon for several years. While under contract, I moved to an area where they did not offer service. I was told, and have been billed for a $200 cancellation fee! I was told that even though they do not offer service in the area where I moved, I still breached my contract and will be charged a fee. This is fraud, in my opinion. Think how much money they make in charging these fees. Has anyone had a similar experience? Does anyone know of a class action lawsuit against Verizon in this regard? Thank you.

my phone servive has been out for 6 hours cant call, text, or use the web cant receive any calls ot texts and its pissing me off my phone keeps saying searching service i have no signal at all i didnt pay 50.00 for unlimited for a phone a i cant use get your god dam c*** fixed thats down i will not tolerate ignoreance fix it right dam now no exceptions this is unexcusable you have till 10am to have this issue fixed or you anit gonna like my #@$*ing attitude at all SO GET YOUR PEOPLE OUT ON IT NOW I EXPECT MY SERVICE AND MY FULL SIGNAL BACK NO LATER THAT 10AM OR YOU WILL HEAR FROM ME HOUR ON THE HOUR TILL IT IS AND IT WILL BE UNPLEASENT AND COMPLETELY AND TOTALLY UNCENSORED THOUGH THE ENTIRE CALLS!

I live in the country and have no cable/high speed of any kind. Home Fusion worked great altho the initial cost was outrageous. I have been a week now without internet. I think the router or transmitter has failed. I used to have a direct 800 number to the tech people but now it just goes to the regular answering/tech people. They want you to do numerous tests, resets etc. Things that anyone but a ### would know to do after having the service and performed all the "miracle" tests previously. Isn't there some way that a person can contact a real tech rather than the booth bunnies?

For four years, I have been a loyal customer who did nothing but talk up Verizon Wireless -- their cell reception, their available plans, their products. Because of my positive reviews of Verizon, my family, friends, fiancee, and several businesses and nonprofits switched their cell service to Verizon. But then my mother, my fiancee, and I made the horrid mistake of believing a letter sent to us in the mail about two months ago. You're qualified for the More Everything plan, it said. You're qualified for Verizon Edge, it said. Both of these programs sounded perfect for our family -- we could all jump on the same plan together, consolidate our accounts with my fiancee as the account manager, we could extend our contract with the company we trusted, and we could get new phones -- particularly good news for me because the Verizon phone insurance I pay $10 per month for only warranted me a refurbished phone with a faulty battery. Together, we decided to contact Verizon to learn more about our options in joining on under their new programs. The first rep we spoke to, Melissa, assured us that yes, we were all indeed eligible. She told us about how More Everything and Edge work, and we were all really excited about it. We decided to call back after we'd discussed the logistics as a family. Several days later, we called Verizon again, ready to go ahead with what we were told we would be able to do. The rep we spoke to passed us on from person to person until we reached someone in contract liability. They seemed confused about what we wanted to do, but when we explained our circumstances and what Verizon itself had told us, the rep transferred us to yet another rep. My fiancee hopped on the phone and spoke with the rep about our desire to join the More Everything plan with Verizon Edge. She guided us as far into the process as asking us what color iPhones we wanted. We were all eligible, she said. Then she suggested it would be easier for my mother, my fiancee, and I to head on down to the nearest Verizon store to finish the process in person and pick up our phones. We drove all the way out to the Matteson store, where we were then told that I was the ONLY one eligible for Verizon Edge. When we asked why my mother and fiancee were not eligible, the representative at the store said it is probably because they have bad credit -- not true, they both have far better credit than I do. We told him what the many reps on the phone had told us and he said that then we'd better go home and talk to Verizon on the phone. We were very, very confused. What followed was a 3.5 hour phone session with Verizon reps -- at least five of them -- who said oh no, you are all eligible. One said we would need to merge our phone lines under one account first, so he passed us off to contract liability. The contract liability rep acted very confused about what we were looking to do -- take our three separate lines and create one More Everything Plan account with my fiancee as the head of the account. Finally, he seemed to understand. Yes, he said, after you merge then you guys can tell the next rep what iPhones you want and start your Edge plan sign up. So he cancelled my account, shifted it under my fiancee's, then shifted my mother's account under my fiancee's before passing us onto the rep that would complete our Verizon Edge sign up. Lo and behold, this final rep tells us that NONE of us are eligible for Verizon Edge. First, all of us were. Then, only I was. Now NONE of us. We were beyond furious at this point and insisted that we wanted our accounts back to the way they were originally, then -- separate. This rep passed us on to another rep, Ariel, who spent the next hour giving us separate accounts again. Of course, by Verizon shifting my account under my fiancee's account, that meant my original account was gone -- the one with unlimited data. "No one ever told you this would happen?" Ariel asked me. No, of course they didn't. I was livid. Ariel offered to sign me up for the $75 unlimited talk and text plan with 2 GB of data -- a worse plan than I'd had before. I agreed because it was cheaper than what I had been paying and because, well, there was nothing Verizon was willing to do to give me my old account back. The fun didn't end there, though. A week or so later I called Verizon customer service to inquire about my upcoming bill. I asked the rep to check and see if I had ANY BALANCE on ANY of the accounts that had ever been associated with me. This rep seemed to constantly have computer problems, but fetched a supervisor to locate the account Verizon closed and the new one I had to open up after Verizon had deceived me and my family. "No, " the rep said, "you are showing a $0 balance on that old account." I had her check again and again and got the same answer. I asked her how much my next bill would be (6/14) given the plan I was stuck with, and she assured me it would be $75 for the plan itself + $10 insurance and a few more for taxes/fees/etc. She said it would likely be around $95 or so altogether. I asked her to repeat that and make a detailed note in my account, which she assured me she would. I told her I had never been delinquent on any payment to the company and was trying to do the responsible thing by checking on my bill. I should have known Verizon ONCE AGAIN was LYING to me, but I will go into that a little later. Somewhere in the mix there my fiancee got a Verizon customer service survey call, which I happily completed for him. I told Verizon what had happened and that we were constantly passed from rep to rep and that we were given false information purposely. On 5/7 I received a voicemail from customer service rep Napoleon who was very apologetic about our experience and he admitted it was Verizon's fault. He said "your voice has been heard" and that all reps would be trained better on Verizon Edge and the More Everything Plan. Yeah, okay. Which leads me to my fun surprise last night, when I opened my Verizon account to find that my bill was a whopping $160. Lovely, Verizon. I called to find out just where all of these extra charges had come from. Representative Taj proceeded to tell me that the extra charges were from the account that VERIZON had closed -- the same account that I was told had a balance of $0 in my previous call. I was fuming. I explained to Taj all I had been through with Verizon over the past two months. I could tell he was very annoyed with me but kept apologizing as he was trained to. He then said Verizon had prorated my bill which is why it was so high. He said he would remove part of the balance, $31.21 for me. When I asked what my bill would be then, Taj almost made my head explode -- $160. Which means that the balance I was seeing on my computer screen WASN'T EVEN THE FULL BALANCE VERIZON WAS TRYING TO PIN ON ME. That means Verizon was trying to get ME to pay almost $200 in one month for their own incompetence. I was FURIOUS and demanded that Taj put me on with a customer service rep or a conflict resolution department. Taj, very annoyed at this point, said he could give me a mailing address to a customer complaint department. I vehemently refused and said I wanted this resolved tonight and demanded to speak with conflict resolution. After a long wait, I explained YET AGAIN my situation with Verizon to a female rep. "Oh, that's awful, " she said. I explained that the full story should be in the "notes" on my account. This rep told me the rep who said my balance was $0 and that I would be paying $75 + $10 + taxes/fees put this very detailed note in for our lengthy conversation at the beginning of the month: customer called to ask about bill. THAT'S IT. Wow. I told her about Napoleon's voicemail in which he admitted it was all VERIZON'S FAULT. The rep had the audacity to suggest that I get off of the line with her, drive over to a Verizon store, and play the voicemail for the workers there. I couldn't believe my ears. I demanded to speak with a supervisor and was put on hold for 20 minutes. Finally, Will, the floor supervisor Friday evening got on the line. He proceeded to explain to me like I was feeble-minded that I would have to pay for the months of April, May, and June, which is why my balance is so high. My jaw hit the table. I said Taj had told me the balance was from my closed account. Will said no, my account balance there is $0. HA! Will continued to interrupt me throughout the beginning of the call, insisting that my charges were fair. I explained that NOT ONE Verizon rep had been honest with me or had any clue of what was going on. I told him how my family and I were lied to about the More Everything plan and the Edge plan, which resulted in my original account being deleted and me losing my limited data plan. I told him that it sounded like I was the only one getting screwed here -- I should mention that my fiancee was given a $50 credit for all of the trouble Verizon put him through, and my mother received a credit check for $30 and change, too. I told Will that obviously the training program at Verizon for phone reps was awful. I told him that Napoleon had even left me a message saying everything I'd experienced WAS VERIZON'S FAULT. Will took a deep breath and told me that obviously not every phone rep can perform well. As someone who also worked in a call center for 3 years of my life, I said, I understand that is the case. But where I worked, the customer NEVER had to pay for the COMPANY'S or the REP'S mistakes. I told Will Verizon was practicing unfair and deceptive tactics. Will broke down the charges for me, saying that yes, I indeed owe $160 (apparently the $31.21 was able to be deleted -- though I am 99.9% sure Verizon will tack that onto my next bill, plus who knows what made up charges) because of the prorated months. Lovely. We spoke for a little while longer, and Will had the audacity to say that he hopes I stay on with Verizon. He said to think of this experience with the company as just one bad boyfriend, and not to break up with Verizon. I told him I'd already written the break up letter and it wasn't pretty, that I would be leaving Verizon when my contract ends in 2 weeks from today and I would tell everyone -- family, friends, my fiancee's entire police force, my mother's nonprofit company -- that Verizon is a dishonest company that doesn't care about its customers. Will then tells me that, well, if I go to another provider then I should know that prorating accounts when plans are switched is just "an industry standard." I told Will that a) it sounded like he was blaming ME for not knowing that every Verizon rep I'd spoken to on the phone and in person was LYING TO ME and b) I wasn't the one who switched my plan -- VERIZON WAS, AND NAPOLEON EVEN ADMITTED IT WAS THE COMPANY'S FAULT. Will said that he didn't want my last experience with the company to be a bad one, to which I laughed. I will NEVER, EVER endorse this company again, and I will be there with bells on at the AT&T store the very day my contract is up with Verizon. Verizon is a horrible company who really needs to get a handle on their phone rep training and who really should stop lying to their customers (or withholding information when the customer calls them trying to be responsible about paying their bills in full and on time). I am disgusted with my experience and hope that my admittedly long and detailed story will inspire those looking for a phone provider to go elsewhere.

I was unable to make a purchase of items at the convenient store due to insufficiant funds on my Chase visa debit card. Baffled as to why, I checked my debit card balance and sure enough, my balance was not what it should of been. I immediately called my credit card company for a list of recent transactions. The previous night, someone made an unauthorized purchase to Verizon Prepaid for $110. I was in complete dismay, considering this happened to me twice with Verizon Prepay before my Visa debit card expired. Since Chase issued my new visa debit card, over a year ago, I havent had any more unauthorized charges..That is until now. ($110). The problem is, Verizon carries other service providers such as Straight talk, ect.. I have had no luck finding out who did this, or how this keeps happening, considering my debit card was in my back pocket and I was at home when this occured. Not to mention, I havent let anyone use my debit card and Im on a Verizon contract plan. Since this makes the third time, between my expired debit card, and my up to date debit card, there is obviously a problem with Verizon Wireless Prepaid automated refill options security. All a person needs is your card number, and the 3 digits on the back. Now, I have no money in my pocket, or on my debit card. Chase had to cancel my card and issue another one, which wont be here for 2 to 5 business days. Then, I have to write a statement and fax it to Chase so they can investigate the charge. Then, I have to wait for them to decide if they are going to reimburse me for this charge. Wow... what alot of trouble for me, when Verizon needs to boost or vamp up their security measures for prepaid. Frustrated in TN!

For nearly a year now, Verizon has been charging us each month for a number of National Directory Assistance (NDA) calls at a billing rate of either $1.99 (last year) or $2.49 per call (this year). Most months, there's at least two calls billed to our account. However, there have been months where the number of billed calls has been as high as 12 calls! But I would say the average number of NDA calls per month would be approximately 4.

The problem I have with these charges is that they are all completely fraudulent! We never use any directory assistance and haven't for years since we've had the internet. So far, we've received credit for these charges but after reading online from several different sources, it appears that we are one of the lucky few who actually got our money back from Verizon for their billing "errors."My best guess is that fraudulent charges don't just happen randomly to a small number of customers but this is actually part of a much larger corporate scheme to cheat people out of money by Verizon. Imagine, if you will,
how much money a company like Verizon (who has millions of customers) could make if, as a suspect, most people don't even bother to question the charge or if Verizon makes it very difficult for the average consumer to get their money back.

Personally, it was very difficult for us to get our bill refunded. Most reps we've talked to insist that we made the calls since they supposedly came from our home. We even had one customer service rep suggest to us that perhaps our cat was making these calls from our home and he was completely serious!

Lastly, just so those who suffer from this same problem know...Verizon has said several times they'll get this problem fixed but, curiously, they never have yet.

On 3 occasions I have ordered the 250 free business cards Verizon advertises on line. You sre sposed to get the card for free 250 you pay the postage. When I did not get the cards in a timely manner I wrote several letters which were ignored. Whe I called the Verizon customer service on the phone I was treated VERY rude given a big run around and hung up on. Now I have NO cards an I am out my shipping money. Anyone reading this DO NOT order these cards as it is a huge scam. Thanks for reading Carole MAtthews POmpano Beach Fla excuse the spelling.errors.

Happens once, shame on them - happens twice, shame on us.

We have been duped for the second time by Verizon & this time they will not do anything for us.

The $300 gift card is a scam. The person who set us up said the card would be there within two months. It never came and they gave us a BS story of how it is not noted in the setup notes...

Even though they send weekly offers for months in the mail for that $300 gift card if you switch, we did not switch until we got a personal letter.

Three months after a super pain in the butt two week ordeal to switch, we wonder where the card is. We call & after an hour on the phone, supervisor and all, they say we don't qualify because it wasn't written on a confirmation letter that they were supposed to send & the rep conveniently didn't note it on the sign up notes.

The supervisor, although pleasant, was schooled in the art avoidance of this issue. He was obviously taught on what to do when this issue came up. The amount of all the $300 gift cards is probably his bump in salary to field Verizon's scams.

We are at the point of cancelling, but are seeing how this plays with the Better Business Bureau.

I received a flyer from Verizon that promised "up to $400 Visa Gift Card" when I sign up for Verizon FIOS last year and I called to take advantage of the offer in December. Upon speaking to a representative and choosing the package that works for me, she made me understand that my package (which contained the 50mbps internet) only qualified me for a $300 gift card. I reluctantly accepted and signed up for a 2 year contract. In the same call where I was read the contract terms, the agent affirmed that i will be getting my card after around 90 days.

Last week, I call Verizon to find out the status of my card and to my bewilderment, I was told that I do not have a card in process as I was given the discounted package. I find that ridiculous because nothing has changed since I singed up and my signing up was based on the promise made. I initially thought about canceling my service and fighting with Verizon when they try to charge me an early termination fee but I decided against it because this is just not right. Legally, it is a blatant breach of contract and I have no reason to keep my part of the deal if Verizon will not keep their part.I have talked to several agents to pull up my 2-year contract acceptance call and listen to the promise the contract was based on but nobody seems to have access to the call. Why then did they record that call? I have also considered denying ever signing up for a 2-year contract so that the call will be pulled up as "evidence" that I signed up...thereby confirming my $300 gift card promise in the process but decided against that. If Verizon cannot keep these promises, why make them?

Please what can I now do to get that $300?

Within their billing system I have become a subscriber on December 13, 2013. Nevertheless it was not true as the internet and the phone system was only connected on December 22, 2013 that a technician of the company came to install the telephone line. This information should be available in their records. Before December 25, 2013 I requested disconnection from the service as I was moving to another state and based on the information received Verizon does not have service in my new location I had no choice then to terminate my subscription. I also ask if I should return the modem and I was told it was not necessary. I ask the operator also to sent the bill to my new home address. I was also told that I will be charged only for those 3 days with the service. It was indeed a surprise when I receive a bill of $ 157.00 dollars . I file a complaint but it really took awhile before they decide to clear the system. The issue is that there should be a law that whenever service is provided the consumer has the right to protest if the service was not provided as was agreed. A e-mail address should be mandatory for all business as one become prey of the telephone operators that does not have a name or a number. A copy of this email should go to an institution that has the right to investigate and bring justice to the system.

When we moved we took Verizon food with us. We were so happy they told us it will cost nothing. It only took 2 weeks for them to show up! Thefield worker told us he had to run new wire. He said it was no charge. Well when we received our bill I hit the floor $475! They charged us installation charges and $70 for each new wire. Thought there was no charges/? When I called to complain the snotty girl just kept saying those are legitimate chargrs. But couldn't explain why we were charged. Do not sign up for Verizon food and if you move be prepared to pay. I will never pay those charges! I will also be changing to Comcast.