Complaint Rating:

I subscribed to the Verizon FIOS television service largely because the company claimed to have the most extensive-lineup of high definition programming available. Only after it was installed did I learn that the New England Sports Network, the television home of the Boston Red Sox and Boston Bruins, is not offered by Verizon in HD.

Worse, there is no easy way to contact the company and get an answer about when and if this service will be available. The Verizon website is completely automated, with no option available to send an email to a real person.

The company clearly wants no contact from disgruntled customers.