Complaint Rating:

Company information:
2002 49th ave west
Bradenton, Florida
United States
Phone: 941-932-8981

To make this as short as possible. I ordered Verizon FIOS and disconnected Roadrunner. I was suppose to get a promotional rate of 29.99 per month for the first year and the first month free. They told me I had to have a credit or debit card to setup the account. So, got it all setup the technician came in and installed it and everything was fine. Though he did not give me any paperwork or anything I thought I will get one in the mail right? No, nothing in the mail and $49.99 was taken out of my bank account from them. Wasn't I suppose to get the first month free and free installation not to mention a target gift card that never showed up!

So, I call wanting an account # and to check why I was charged more. Well, apparently it is common to not have an account # if you are a new customer. Then, the rest of the money was suppose to be credited back to me and an account created. Next month comes around and surprise guess what. They take 49.99 out again!!! So, I call angry this time I want an account# or an itemized bill to see exactly what I am paying for. Nobody knew what was going on and kept getting put on hold. Then all of a sudden I get transferred to 1-800-ruhorny or something like that!!! I can't believe what kind of company is this that you don't even have the right to see a statement, bill or nothing. So, I call my bank account and change my debit card number. So, I don't have an account# yet they send me an email needing a credit card update since they can't take money anymore!

Now, I get a letter from them in the mail stating my service has been disconnected and they are turning me over to collections. I will not be turned into collections. I tried repeatedly to get this issue resolved and I couldn't. There is not even a verizon center I could go into to take their stupid verizon FIOS box back to them. When I received the collections notice I had not been using their service for 2 months. I went back to Roadrunner through Brighthouse. Oh, on top of all that I did not mention how I would lose service everyday for at least 4 hrs a day through Verizon! We can't keep letting this company get away with this. They are stealing money right out of our bank accounts. You have horrible connections... so what, you don't know what you are paying for... so what!

As long as they have your credit card or bank account# they don't care!