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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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7:53 pm EST
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Verizon service

Horrible, horrible customer service and continual problems with internet service. Verizon did not process the initial written order request for two phone lines which resulted in days and days of calls with no resolution. Finally, after 8 calls and still problems, the second phone line for the fax got up and running. The installation caused my security system to get knocked off line, and despite the installer coming out a second time, he could not see what the problem was, so no resolution or help. I had to pay my security company $80 to reconnect, which was caused by Verizon's misunderstaning of installation. Then internet was running slower than it had than with Comcast, could not get web browsers to work, or internet to work. After about 20 calls, with numerous disconnects, talking with zombie like customer service reps, with every call a different theory about what they thought was wrong, telling me to call Dell, telling me I should not be having a problem and was basically crazy. I told them they need to do a DNS reset (based on our Microsoft friend who had the same problem with Verizon), and they treated me like I was crazy. Later that day, after 2.5 hours of me and my husband on the phone for help, still only partial resolution after talking to 3 techs. I got a surprise call out of the blue from a Verizon tech later, who finally got the system to work by, guess what, clearing the DNS cache. ipconfig /flushdns. It finally works now that I have just this morning ordered the switch back to Comcast. I asked 4 times to file a written complaint and they tell me they do not accept written complaints! Chest pain and high blood pressure, tears, frustration, loss of work productivity and paying extra to have their installation mess fixed! I see how their customer service is number one because no one can file a complaint!

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stevieq
glen allen, US
Oct 12, 2011 11:03 pm EDT

It all started this summer. Comcast offered me cable, voice, internet at a significant savings from verizon. I signed the contract. went on vacation. told them i would call when i got back to make an appointment to install the service. While I was on vacation--someone, not me took my phone number from verizon. I came home from vacation and my phone was no longer available. OK. Comcast was coming soon. was told by verizon that comcast asked for it. Comcast said no. Ok. about 10 days later I lost cable and internet. I still did not have an appointment iwth comcast to install services. So I had not called verizon to cancel. After many wireless minutes (over run) over several days i finally got my service from verizon back on until comcast could get there. I told verizon that i wanted a month to month contract because i was switching. OK. Comcast came out and installed everything except my original phone no. because no one had it. Still trying to get it. Verizon says that i owe a $200 early termination fee because the phone was taken and changed the contract. They had a verbal confirmation, that they could not access but would send to me via gmail. Still have not gotten it. it has been almost a month. I am hoping that it has all been sorted out (except for the phone no.) Supposedly there is NO ONE IN THE COMPANY that can cancel the early termination fee? I gave them a chance to match what comcast was giving me but they didn't want to retain me as a customer. Where is my phone no.?

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stopfraud477
bangor, US
Jul 21, 2012 5:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This 'service' is beyond unacceptable. Saturday 2pm the TV service went out, called in, was transferred 3 times, got tech support, they were unable to get it to reset. Called back and got transferred 3 times again, then to another tech support person, also unable to reset the signal. Told me I had to be transferred to get an order number and then bring the top box to the nearest store to exchange it. Got transferred to billing who didn't know anything about an order for an exchange. I asked to speak to a supervisor and Brandon (around 4pm) in billing stated "You don't need to talk to a supervisor. Titles don't mean anything. We all have the same training". When I asked again to speak to a supervisor Brandon gave me an 800 number for tech support and hung up. I called back and got a service person named Dave. He told me to go to the store to exchange the top box, I didn't need any order for that. I went to the store and they asked for my order number. The store person did exchange the box, told me to let it set up and gave me a 'direct' service number to call if the set up took more than an hour. After an hour of stalled set up I called the service number and was asked for my activation code. No...I was not given any activation code and there was no code on the invoice/receipt from the store. And...to boot...I got an email at 445 asking me to confirm my order for 2 dvd rentals at $16 each...no...I didn't order any dvd rentals. The last guy told me there was someone scheduled to come out to my home to fix the problem on Monday...funny...I work on Monday...I wonder when they were planning on coming to my home...no...I have no other information from Fios. I will be filing a formal complaint to Fios and the BBB and Consumer Affairs. Beware their bad service!

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devamfl
Tampa, US
Feb 02, 2009 8:27 pm EST

complain

http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=6cda12e2-5967-437f-876e-bd452a591b91

ComplaintsBoard
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9:20 am EST
Resolved
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Verizon overcharged

Earlier this evening I received a call from a Collections' Agency, something I have never in my life had the pleasure of receiving before. I have a mostly flawless credit report and have paid Verizon hundreds, likely in the thousands of dollars of billing each month for my wireless service that I had with them for the several years my contract was with them.

I canceled my contract after expiration and paid my last payment of $83.03 that they requested from me. Received a letter from them stating I can come back anytime (and was contemplating doing so as I liked their coverage better than my current plan). This was back in August or September. Today, Jan 26, 2009 I rec'd the phone call from a collection agency requesting a bill of $7.76 be paid.

I immediately contacted the Verizon Wireless customer service number on the last statement that I had paid back all those months ago with the balance of $83.03. Where they proceeded to tell me that Verizon has been sending me a bill every month until this past December for an outstanding $7.76 balance.

They are ruining my credit for a $7.76 balance for which I have not rec'd a bill for! I am furious.

I ask them how I can immediately pay my bill and they tell me I need to contact the collection agency. I also ask them how they can possibly claim I rec'd a bill for $7.76 that I hadn't paid when I never had record of such a bill. Not once in all these months after service cancellation. They state they have sent me a monthly bill for this $7.76. C'mon now, after my payment history they are telling me I received bills I never paid. DOUBTFUL & UNLIKELY, I pay all my bills religiously. Am I late on occasion by several days? I am human but MONTHS OF AN UNPAID BILL is a ridiculous allegation by Verizon. Had I known I would have paid. Straight up simple.

How can a company lie blatantly to a former customer? I don't understand it...nor do I understand how I can possibly owe them any more money (but fine, whatever, I'll just pay for it at this point) when I shoveled out so much $ at the supposed end of my contract. I don't understand how something like this bogus (I assume as I don't even know what the charge is for) $7.76 charge affect my credit after paying faithfully on a bill for >3 years with no real late fee issues.

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Valerie
Valerie
, US
Nov 18, 2008 5:59 am EST

In December of 2004 I moved to the UK with my family. I had previously contacted Verizon to ask to continue my service here in England. They informed me that they did not service there so if I sent a copy of my rental agreement from the UK then they would waive the disconnect fee. I did this asked to have the phone disconnected, paid through the date of disconnection (15th December, 2004) and left the country. No further money was taken from our account and six months later we closed it.

Now almost 4 years later a friend informed me that they had received a letter from Nelson, Watson and Associates in Haverhill, MA and they were a collection agency. When I phoned them and explained the situation they told me they could settle for $150 not the $303 they claimed I owed.

Their attitude was so rude and condescending that I was quite offended. When I told the man my address here in England he made fun of the way in which I pronounce the words - sorry about the English accent - and kept speaking over me. I worry that they will harass my friends think that I live there. I had left that address as a forwarding one as I needed to leave something and could not leave an international one.

I attempted to explain that I did not owe that money to which the gentleman refused to listen and said my credit would be ruined. At this point I told him that it did not matter as I did not live there anymore, to which he replied 'They all come back, they always do, and your credit will be ruined.' I could not get them to understand that this was taken care of 4 years ago! They actually hung up on me when he asked me if we dealt in Yen here and I commented that he could not be that stupid!

So I attempted to contact Verizon and have gotten no where. I really do not care about my credit as I have no intention of moving back to the USA at any time. It just really bothers me that it has been 4 years and this should have been taken care of. I feel that the Fair Credit Act has been violated as I have had nothing even though they had my original forwarding address.

My warning is to beware of Verizon, they will continue to squeeze every penny out of you even after you move country! Of course they will not tell you just sell it off to a collection agency. Then the collection agency will employ some half wit who is not very PC to contact whomever they can find to try and scare you into paying.

I will continue to try to sort this out as that is the type of person I am. I will not pay out any moneys that I do not owe so they will not get one penny from me - in any currency!

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Mfulmer
Titus, US
Aug 05, 2011 9:48 pm EDT

I had purchased a contract and phone Verizon Wireless. Then about 6 months later I added another phone and line. Before my bill was pretty stable. After adding the 2nd phone my bill kept going up and up without us going over teh minutes or anything. I would call adn complain and ask why and nobody would giv eme a clear anwer. I got so fed up I called to cancel befor ethe contract was up. So then they tacted on eraly terminatin fee for each phone plus the ridiculous phone bill of the last two months. I paid what my bill was suppose to be not what the bill said. Now they have sent it to the collection agency and I have paying a little along that I can and now it is over $200 added to the bill. They are rip offs.

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youngboi85
Omaha, US
May 27, 2010 10:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree. They are ruthless. Also, please ignore the [censor]ed Verizon employee that posted on here. He is more or less a hopeless call center person that thinks that they know it all. I hate talking to them, and have switched service due to pompous people such as him.

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R_H
Albuquerque, US
Dec 19, 2009 4:10 pm EST

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

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Lole
Orangeburg, US
Jun 26, 2009 4:53 am EDT

Only balances over $25 are sent to collection agencies. Maybe your final bill was 77.76 and were you not receiving the notices? Did you think it would just go away?

ComplaintsBoard
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10:09 pm EST
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Verizon bill of international calls

Today I was shocked to see my Verizon FIOS bill that charges me $160 for two international calls that last 23 minutes total. I always use dialnopin.com calling card service and dial an access number to make international calls. Verizon FIOS triple play offered an international calling plan when I signed up the service online. I declined the service because I can make international calls using the calling card access number less expensive. I thought I don’t have international calling service with Verizon. I have been using cable companies’ triple play service for the last four years. I declined their international calling plan as well and I didn’t have international calling service with them.
After spent three hours on the phone with Verizon’s customer service and toll calling department, I found out I was wrong. They keep telling me that Verizon’s policy is that if you declined a lower rate international plan, and then I agreed to get the international calling service for a standard rate. Basically Verizon is actually going to offer customers a much higher and ridiculous rate (Verizon don’t call that a PLAN) if you declined what they called an international calling PLAN, and it will not tell you that. Verizon is setting up a trap for customers since some customers don’t want it to make a monthly fee and don’t like its high rates in their “PLAN”. Now if you kids or anybody in your house accidently dialed an international call (or if you think you called an access number of calling card and Verizon says you did not), then you will be shocked when you received your next bill.
Verizon said its policy is that if you declined a lower rate plan for international calling service, then you are going to get the international calling service for a standard rate, and there is no credit and adjustment for that charge. In order to show how ridiculous is this, let’s try the following example: I set up a website and put an advertisement on Google. The Ad says there is a promotion on my website that I am selling a 24” LCD monitor for $100 although the market price is $200. Now many people will come to visit my website and buy the LCD monitor. During the checkout there are 10 pages of “terms and conditions” in a box and below it have two buttons “accept” or “decline”. Many people will just click accept and buy the monitor. After that, the website offered Samsung 52A650 LCD TV for $1500 plus $500 shipping and handling fee. The market prices anywhere else for it is from $1600 to $2400. Many customers will decline the offer and finish the checkout for the $100 LCD monitor. One week later, the 52A650 LCD TV is shipped to your house along with the $100 LCD monitor and you are charging the standard price of $3000 for the 52A650 LCD TV without any shipping and handling fee. The customer will be angry and call the customer service, and the customer service representative will tell him that the website’s policy is as soon as you visit buy the $100 LCD monitor, you agreed to buy the 52A650 LCD TV as said in the “terms and conditions”. If you didn’t accept the promotional offer of $1000 for the TV and $1000 for the shipping and handing fee, you agreed to get it with the standard price. By the way, you agreed it in the “terms and conditions”. I believe I will get rich this way very quickly if I can rip off people like this legally.
Don’t you get it, Verizon? If people don’t accept your international calling plan, they don’t want your “international calling plan”, and they are not accepting a ridiculous higher rate “international calling plan”.

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Gomes
, US
Jun 03, 2016 8:32 am EDT

A month ago or so I started to notice the youtube video clips started to hang. Initially I thought I had some bug doing crap on my laptop and paid no attention. After vacation I started to look into any spyware i may had running. Found nothing. So this week my calls to verizon started. Monday at 1AM I talked with a guy in india (you know the reputation). Other then setting up routers he knew nothing about networks. He rebooted my router, did his checks and told me the connection was fine, all of this while I could not watch a youtube clip.

Tuesday I called again as it around 4pm the downstream speed dropped to .5 megs. This time I called earlier as to not run with the script readers in india. He insisted in sending a guy to my house, against my advise because those guys are only versed in connecting wires. When the guy came the network was fine and there was nothing he or the in house network support could do. So the network guy told me to do a tracert next time this happens. So yesterday I did and called verizon again. Surprise, surprise, the support guy first tells me the problem is on a server going to CNN that is reporting a timeout. LMAO. Of course he has no clue what a ICMP ping is and that not all servers return a ping.

This same guy tells me after that the other pings look good and the problem is mine. He supposedly calls their network guys that also can’t find any problem and hangs up the phone. I called back and escalated it, with no luck, left a message on their support site, no luck. Right after I find the downstream speed at 46 megs. I thought to myself, WOW. Well, it started dropping slow to the point where at midnight could no longer watch youtube clips. Today, the speed has been all day well under 1 meg to the point where i no longer can run any speed test, including verizon own speed test. I can not even access the google home page.

Now I just called to cancel the account (internet and tv). Tired of verizon. They asked for another chance. Waiting now for the escalation supervisor to call back. I think they oversold their capacity, hired incompetent support people and are pretty much stealing money from customers by providing a substandard service.

Youtube must be run by bumbleing fools! Its no wonder they don’t have a Q.and A. Email, it would be clogged for years! And they would have to hear badly this service is run! The truth would HURT! Tried to sign in to see a “flagged” video…Said I wasent signed up. I sign up, says my password wasent valid. Change my password, to the same one it was(Hah!) Then they send me a email welcoming me to the “youtube community”…Go back and try to sign in again, now it says my account isn’t “linked”…uh, HELLO ###S! YOU JUST SENT ME A EMAIL TO MY “UNLINKED” EMAIL ADDRESS! “F” youtube!

They are too stupid to deal with! Google in general is run this way…hope some chinesse company comes in and rolls them into bankruptsy..They don’t have a email address either…..Truth Hurts…

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verizoncustomerim
, US
Sep 22, 2014 3:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm charged for phone call to country in Africa that I never made! My phone was never lost or stolen. The weird thing is phone number shows on the recent call's log. Verizon refuses to refund us they say phone call was made. The call is for 52 minutes. How is that possible? What should I do?

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Reviewer62279
,
Feb 29, 2016 5:35 pm EST

After being a faithful Verizon wireless, internet, and home service for over 15 years. In Oct. 2015, we ordered a new service to install underground lines and add a new 300 wireless service. they did not show up 5 times for installation, now after 4 months or service I have been double billed for the same service, each time I spend hours explaining the issue to the next mentally handi capped Verizon [censored] . These imbeciles have no f----- clue and still the accounts is screwed up and they are threatening a discount and we showed them we paid the double billing in full. GOODBYE TO THESE [censored]es AND HELLO: AT&T

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Reviewer22273
,
Nov 28, 2015 8:02 pm EST

I understand charges are increased over time; but to increase a phone by $20 per month is too much for a consumer. they should have increased over time. If 20 was really needed, maybe 10 for 12 months and then increase by another 10.

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Youtube
, US
Dec 22, 2011 11:56 pm EST

a month ago or so I started to notice the youtube video clips started to hang. Initially I thought I had some bug doing crap on my laptop and paid no attention. After vacation I started to look into any spyware i may had running. Found nothing. So this week my calls to verizon started. Monday at 1AM I talked with a guy in india (you know the reputation). Other then setting up routers he knew nothing about networks. He rebooted my router, did his checks and told me the connection was fine, all of this while I could not watch a youtube clip.

Tuesday I called again as it around 4pm the downstream speed dropped to .5 megs. This time I called earlier as to not run with the script readers in india. He insisted in sending a guy to my house, against my advise because those guys are only versed in connecting wires. When the guy came the network was fine and there was nothing he or the in house network support could do. So the network guy told me to do a tracert next time this happens. So yesterday I did and called verizon again. Surprise, surprise, the support guy first tells me the problem is on a server going to CNN that is reporting a timeout. LMAO. Of course he has no clue what a ICMP ping is and that not all servers return a ping.

This same guy tells me after that the other pings look good and the problem is mine. He supposedly calls their network guys that also can’t find any problem and hangs up the phone. I called back and escalated it, with no luck, left a message on their support site, no luck. Right after I find the downstream speed at 46 megs. I thought to myself, WOW. Well, it started dropping slow to the point where at midnight could no longer watch youtube clips. Today, the speed has been all day well under 1 meg to the point where i no longer can run any speed test, including verizon own speed test. I can not even access the google home page.

Now I just called to cancel the account (internet and tv). Tired of verizon. They asked for another chance. Waiting now for the escalation supervisor to call back. I think they oversold their capacity, hired incompetent support people and are pretty much stealing money from customers by providing a substandard service.

Youtube must be run by bumbleing fools! Its no wonder they don’t have a Q.and A. Email, it would be clogged for years! And they would have to hear badly this service is run! The truth would HURT! Tried to sign in to see a “flagged” video…Said I wasent signed up. I sign up, says my password wasent valid. Change my password, to the same one it was(Hah!) Then they send me a email welcoming me to the “youtube community”…Go back and try to sign in again, now it says my account isn’t “linked”…uh, HELLO ###S! YOU JUST SENT ME A EMAIL TO MY “UNLINKED” EMAIL ADDRESS! “F” youtube!

They are too stupid to deal with! Google in general is run this way…hope some chinesse company comes in and rolls them into bankruptsy..They don’t have a email address either…..Truth Hurts…

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Rumag
New York, US
Jan 13, 2012 6:20 pm EST

Yesterday I received a replacement Iphone 4 Verizon, when I connected it to Itunes and started the activation process, it displayed a phone number, not my phone number but obviously someone's because calls and texts where coming in. I assume it was the number of the previous owner. There was no other data on the phone, it appeared to have been reset. HOw could this happen? I am now concerned about sending my defective Iphone back because it appears that someone else will get it and are they going to start getting my phone calls and texts even though I reset it?

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Malcolm Hamilton
,
Oct 09, 2007 12:00 am EDT

Verizon has been selling debts to Afni Collection company whenever people cancel their telephone. These are phony debts, always with a mistake like a non existent old address or name or telephone number - this no doubt to allow plausible denial if needed. These debts are beyond the statutes of limitation and Afni leverage for collection is ruining your credit. I am a victimized senior citizen. In fact my 'phone was not disconnected - only an attempt by a vindictive person to cancel my account. I still have the same number and only my current month billing owing. I have sent in complaints to the US Postal Service and the FBI. No replies. It may be a Verizon employee with a lucrative sideline, but I can get no co-operation from Verizon in tracking him/her down. Therefore, this complaint is against Verizon, instead of the debt collector. See many complaints against the collector, Afni on this forum. The BBB has 792 complaints against them to. But I doubt they are the culprits, because this is the second time I have been victimized by Verizon. I will happily co-operate in any class action suits. I will also be actively looking for legal revenge.

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ONTHERIGHTSIDE
Alexandria, US
Sep 24, 2010 12:18 pm EDT

WHAT THE HECK IS WRONG WITH VERIZON?!

I had Verizon's bundle package for phone and cable, the rate was reasnoble BUT I couldn't wait till my contract ended. I ended up waisting hours and hours of my time dealing with Verizon--In a nutshell Verizon gets my highest score for incompetence, they cannot do anything right, and their cusomer service will just drive you insane. I would have gladly paid more money to avoid all that aggrivation. It's truly amazing how they have remained in business.

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Verizonproblem
Jersey City, US
Dec 28, 2010 8:02 am EST

When I switched to Comcast for phone service, Verizon shut off my on-line account where I paid my bills, sent a final bill in the mail, and then claim a collection notice was sent by another company - which I never got. They did not call for collection or send any other notices. I thought my last bill was paid, but for a lousy $200 final bill they ruined my vcredit for 7 years. I later learned that they split off my mobile phone account, which was current, but never told me they were doing that. Donlt let them combine billing, it is for their benefit and not yours.

Verizon will not help because they really donlt care.

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laura colf
131 Greenside Ave Pittsburgh PA, US
Aug 15, 2011 9:53 pm EDT

Several months of mysterious charges on our phone bill. I decided I had had enough and was going to switch carriers. I watched my contract termination dates and when I was no longer under contract I checked my final balance on the account (136.61). When I recievced my final bill it was for 224.34. The representative said it was for "Data" usage. Due to many claims of "Data" usage I had disabled all phones from everything except calls and text. I had also spoke with all users. Deny use of the "Data". Just another scam by Verizon.

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10:58 am EST
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Verizon the cheating practices of verizon, specifically of verizon fios

My name is Wascar Guerrero; Ridgewood, New Jersey, 07450. I want to sue the cheating practices of Verizon, specifically of Verizon Fios.

An agent from your company called my home number [protected], Mr. Armando Llerona [protected]) based in Newark, offering me 200 dollars of spending Money at Circuit City, TV, Phone and Internet Services for the value of 115.95 for one year including movie channels, the Hispanic packet and Sports. I accepted the offer but before we closed the deal I had him repeat to me again what he was offering me and I even told him I expected the company to do what he was offering me.

Two months alter this I hadn’t received the certificates to shop at Circuit City and the Bills for all the services were being billed separate; TV and Internet in one bill and Home Phone in another; and the sum of all of those services was over 200 dollars. For this reason I decided to contact Verizon so that they can investigate what was happening. I got the chance to speak to Mr. Armando Llerona again that said his apologies and referred me to another department so that they could resolve my problem.

After talking to the other department they said “You don’t qualify for that offer of the 200 dollars”, and also they said I hadn’t made a contract of the three services together so that I can get the discounts and that the quantity of channels that I had according to the plan they couldn’t leave them for 115.95 plus taxes. They also said that the speed of the Internet that they had authorized was valued for a lot more than what Mr. Armando Llerona had offered me. Finally they denied what they had told me two months before and they spoke to me in an arrogant and disrespectful way. After all, the agent that spoke to me made, on his own and without my concern, another contract for 209.75 and sent the charge to my credit card. Mr. Armando Llerona never answered my phone calls and everyone just forgot about the case. I ended up cancelling the services from Verizon Fios and went back to my old company Cable Vision who welcomed me back with discounts and offered me to pay the fee of breaking Verizon’s contract.

I am doing this because I have noticed I am not the only person here in New Jersey that this has happened to and it is necessary that the community knows about it and hopefully no one else is abused by this two faced company.

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threedrag0nz
Portland, US
Aug 16, 2009 6:43 am EDT

FIOS is a total joke. Obviously the company grew too fast and the left hand does not know what the right hand is doing. I subscribed to FIOS December of '08. FIOS had contractors come out and install the equipment. These contractors were ###s who obviously didn't know what they were doing. They completely tore up my yard and my sprinkler system. It took the company about 4 months to finally come out and fix it - way after my yard was dead and only after I filed a better business bureau complaint.

1st they didn't bother to tell me that they were going to tear up my yard by digging a 3x3 feet. All I knew was that they were coming in the garage to install the equipment. They had two separate crews, one installing the cabling in the yard and one for the garage. The crew installing the cabling, whom also dug up my yard and ruined my sprinkler system didn't even bother to tell me when they were going to be out. Nor did they tell me what happened with the sprinkler system. All they did was leave a cone in the yard, marking the spot.

I only found out about the incident when the 2nd crew came and wanted access to the garage - this crew also didn't bother calling beforehand and was late. I told them of the incident in the yard and they said a crew will come out to fix it ASAP, adding in that the company will also be planting sod. I also made a call out to the company to report the incident.

A week went by and nothing. I made a call again and they said that it would be fixed shortly. We had a bad storm in December and I gave them that for an excuse. Then as it cleared up, still nothing. Days passed to weeks and weeks past on to month and on and on I waited. Several angry calls later still not one showed up to fix my yard. I had misplaced my original paperwork moving to a different room within the house and tried to call their customer service number. Each time I was told they couldn't find my account and was given the wrong number each time from the rep on the phone before I was able to talk to someone, whom I reported the problem to.

In the end I got sick and tired of their games and reported the incident to the Better Business Bureau and a couple weeks later got a call from the company. She promised that someone would come in a couple days and get that taken care of. About a month went by and several disgruntled calls from me later - the yard was finally fixed. Til this day, I still don't know if they job was done right - since I asked FIOS to let me inspect the work before covered it up to see if there are any leaks or not. They didn't bother calling me to tell me when they were coming out and didn't bother to tell me they were done so I could inspect the work.

What's sad is that FIOS denied this whole incident from happening. You see, I refused to pay for the internet service bill until they came out to fix the yard, especially after weeks went by. The company rep had the nerve to tell me I never reported the incident because their records didn't show me ever calling in. My service was shut down for non-payment and now they want to charge me the $175 early termination fee and the fee for the equipment. Are they kidding me? I asked the rep handling this that if a contract painter came out and did a hideous job painting her house, would she pay the contractor ... she didn't bother to answer and still insisted it was my fault for not reporting the incident and my fault the service got disconnected and that I owe the company the $175 early termination fee and the fee for the equipment. She thought that it was also funny to leave me a voice-mail after doing some research on her end that my service was on all this time.

After they fixed my yard, I told them that I'd be wiling to pay for the time I had my service on and wasn't even asking for any credit to my account for the whole ordeal I went through. No one from Verizon FIOS offered me an apology for what they did, nor took ownership for any wrong doing. The company didn't want to reinstate my service nor did they want to waive the $175 termination fee. I guess, this incident never happened and I guess I don't have their expensive equipment in my garage still that they never put in, LOL. Not wasting anymore gas or time with this scam of a company.

Totally unbelievable. I've never had such crappy service in my life. I will never do business with FIOS or Frontier again, nor Verizon since the bill came in as such and even those reps I talked to had no clue of what they were doing and how to direct me to the right person to talk to when I called the customer service number on my Verizon FIOS bill.

Verizon FIOS is a total fraud and scam. The service is terrible. I hope none of you ever experience anything like this. Keep your yard and house safe from unnecessary damage and steer away from Verizon FIOS. Instead go with Clear. I've had this since then and I totally love it.

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Verizon horrible experience

After 14 years with Cablevision (with few complaints over the years), we made the mistake of switching over to Verizon FIOS in October, 2008. We ordered the Triple Bundle Pkge. - HD Extreme w/Multi-room DVR and two additional boxes in bedrooms- High Speed Internet & Phone. Since installation, we are unable to watch a show (recorded on the DVR) in either of the two bedrooms without getting a dialogue box saying "Unable to Locate Hub". At this point, you cannot fast forward, rewind or just click OK without it starting back over at the beginning. Trying to fast forward to find your place only leads to "unable to locate hub" again or else the screen freezes and you have to reboot the box. We have called Verizon almost every week for the past 3 months to fix the problem. The hours we've spent on the phone being passed around from person to person, probably adds up to days. FORGET SUPERVISORS, I don't think they have any who have the nerve to talk to you about their service or product if you could even manage to get ahold of one. We've had tech people here 3 times within the last week who have changed all the boxes, wires, boards, etc., etc., etc. and it still doesn't work. We told them to just give us a regular DVR for one of the bedrooms and forget the multi-room crap since it doesn't work anyway. We were told that no one has the authority to do that for us. Meanwhile we have been paying for a service (around $160 p/mo. for the past 3 months) that we are not receiving. When we asked billing for some type of credit, they said they can't credit us on something we don't pay for because the box is free for the introductory period and you can't get a credit on something you don't pay for. AM I STUPID or is there something wrong with this picture? I'm paying for a service I'm not receiving, they can't fix it, and I can't get a DVR for the bedroom (without paying extra for that), nor can I get a credit "BECAUSE IT'S FREE"? I don't care where they allocate the dollars I send them each month, but I have never heard so much crap, lies, lack of interest in customer service/relations in my life. No one at Verizon seems to have any authority to make decisions. They would rather spend thousands of dollars to have everything re-wired, technican/repair man hours (so far 3 visits) for at least 8 hours, than to make it simple and just give us a DVR! They remind me of "Sleeper Cells" you hear about. No one knows what goes on in each department. It's almost like they have a script they use to just get by answering simple questions. Anything else not in their script gets them all flustered. The kicker here is we live a stones throw from Verizon's Corporate Headquarters. You would think they would have their act together in this area. My advice to you is "AVOID THE AGGRAVATION YOU WILL MOST DEFINITELY HAVE & STICK WITH YOUR CABLE OR SATELLITE SERVICE". If by some MIRACLE, someone at Verizon can step up and make a decision to authorize a DVR box for the bedroom, give us a credit for the 3 months of HELL, or forego the $179 early termination fee so I can go back to my cable service where I had everything I have now except I also had the 2 DVR's, I will be happy to report back to you with a more positive report on Verizon. In the meantime, I give Verizon a big F on their report card for their product, their lack of knowledge with this problem (which I believe is probably a software issue), their inability to fix the problem, their horrendous customer service, their inability to make any kind of decision or think out of the box, and management's inability to get involved to resolve any issues. PS Verizon admits that there is a problem but they don't know how to fix it. I have a laundry list of names of people we've spoken with over the past 3 months but will give them one last opportunity to rectify the problem before we start dropping those names.

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Joe
Hamburg, US
Jan 31, 2009 9:31 pm EST

I have FIOS and all is well except HD TV picture has a lot of dropout and is often jerky and freezes. Two tech visits has resulted in NOTHING. My brother who lives miles away has exactly the same problem. VERIZON has a problem which could bring the company down (they borrowed many billion $$ from Wall Street to install FIOS nationwide) and they are not about to admit it. Like if they don't admit it, it will go away. Well, GOOGLE " FIOS JERKY PICTURE" and you will get thousands of hits. The thing about the web is that you can hide NOTHING. They had better fix this soon.

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Verizon internet service

I ordered a Verizon "Bundle" service plan in December 2007. The internet service was used only once from December 2007 through January 2009 when I acquired a home computer. For 12 months of that time I faithfully paid $32 each month for a service I did not use. My monthly bill for internet, Direct TV and telephone is $165.00 minus taxes and fees each month. I asked about the current ad offering the same services for $79.99 per month and internet services for $17.99 per month. I was informed that this only applies to new customers. What about those long term customers like me who has used Verizon services for 30 + years? When I asked for a refund for 11 months of the unused internet services, I was given the "shoulda, woulda, coulda comments from a discourteous customer service representative. I asked to speak to a supervisor, and was stalled with the explanation that someone will contact me within 24 to 72 hours.
I believe a successful business such as Verizon can afford to reimburse someone on a fixed income some significant compensation for taking money that they can confirm was unused.
Also, my January bill is $25 more than the previous amount because the term of service expired, unknown to me.
I have tried to find a corporate supervisor to talk to about this issue, but it is like looking for a needle in a hay stack!

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kirk m murray
,
Oct 15, 2007 12:00 am EDT

I have never lived in the state of WEST VIRGINIA my son Kirk Murray JR lives there, different birth date, different ss# numbers HOW CAN I BE BILLED FOR THIS?

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Verizon over charging!!!

To whom it may concern:

My name is Samuran Aykurt, I am a Verizon customer whom recently ordered Verizon Fios back in September 2008. At the initial contact with Verizon Fios I requested 3 standard boxes. Installation of the 3 boxes was a success although the day of installation I realize I needed another box. I contacted Verizon asking them the process of ordering another box. At the time I spoke to Mr. Mohammad. The only information that he provided to me was that I would be responsible for $5.99 a month for the 4th box. I specifically ask the customer representative if any charges apply other than that, his response was “NO”. Therefore I agreed for another box to be installed. At the time of installation there was no receipt or slip of any sort handed to me by the technician. The only item I received from the technician was the box.

Two billing cycles pass and I see an outrageous charge of $81.37 along with another charge of $19.99 all of which I did not understand. I call Verizon and it was explained to me that I was charged for the service of the 4th box I had ordered in which I specifically cleared up with Mr. Mohammad that I would not be charged for. The customer service representative, Ms Benson said she could not credit the $19.99 charge for the internet service but will credit $83.33 for the technician installation. I was satisfied with her helping me. Later, the credit was denied by your department.

As a customer of Verizon, I am asking you to credit my account of $83.33 today. I was given false information about the charges. My reason is when I asked specifically if any charges will apply for the 4th box I was told NO. If y our customer rep. provided me with the correct information, I would not have made a request for the 4th box. I feel I have been cheated by Verizon and requesting for your help to maintain me as your customer.

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Vikasjain_doc
Brooklyn, US
Oct 13, 2009 5:15 pm EDT

I fully agree with the person in the complaint, I was overcharged for something which I never knew I was using -- infact i was not using it at all -- starz play and games on demand - calling verizon is like calling on deaf ears -- I decided to quit with verizon and just payed the extra bill - to get rid of verizon

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Verizon terrible service

Never before have I been so displeased with the customer service and tech support provided by a major company like Verizon. I have been a FIOS customer for several months with no problems. Two weeks ago, I started getting the black screen, Currently Unavailable issue with my HD DVR. The regular set top boxes in the house work just fine. I called, and the representative in tech support (who I finally reached after six calls and getting stuck talking to the fembot over and over) seemed shocked when I explained the problem. She informed me that they have never seen this problem before and would send me a new DVR because mine is broken.

I received the new box, knowing all along that there is nothing wrong with mine! Hooked it up and nothing. Between the last call and getting the new box, I did unplug it and have it work for several days at a time before having to repeat the process. Tonight, I called again and explained that the old DVR was working fine for a few days at a time. The representative explained that this problem does not exist, and that my wiring is bad. He is sending a technician tomorrow and told me that there WILL BE CHARGES for the repair! Before I had FIOS installed, there was never cable in this house! I've only lived here for 4 months! The wiring is THEIRS and their technician installed it! I am absolutely NOT paying for repairs! He explained that I could not have been experiencing this problem until it got really cold this week. I told him to look at the notes on my account, and he would see that two weeks ago I called with the same exact problem. He told me I was wrong and that there was no such note.

A few second later, I heard him being coached in the background to send out a representative. We went through the scheduling process and someone should be here tomorrow. I am so disappointed. I waited a long time for FIOS and the hype is over-rated. An advertised package of $99 a month really costs $200 a month and they don't tell you that! It's $50 for the DVR and two set top boxes and about $30 worth of fees every month, plus tax. It is certainly no where near $99 a month!

I wish I'd done more research, I hope others see this before ordering FIOS. I may very well change over to comcast!

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Fred
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Jul 17, 2008 12:05 pm EDT

STAY AWAY from FIOS. Billing nightmare. Customer service line robot is a complete joke.

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nxscknc
3390 kallin, US
Feb 22, 2009 10:27 pm EST

I wish I had seen this review as well before I got FIOS. I have spent my only night for the past 2 hours looking at a blank screen and words that say currently unavailable. I will have the daunting task of getting this fixed if it is even possible. Apparently online people say it is not possible. I also would like to say we got charged 229.00 this first month, it should have been 105 plus 35.00 for service charge. Way over the quoted cost. Also, the tv itself turns on and off like 3 times when you try and turn it on. This is the main tv in our living room. The other night in the bedroom at 2:00am the tv turned on somehow but no picture so all I heard was sound it woke us up, this has happened twice, it is like a short in the FIOS when you turn the TV off, it doesnt really turn off. I know this sounds crazy but these things are true. We got this to save money because charter was so expensive, I should have stayed with Charter and cut back somewhere else. I will see if it can get fixed if not I may have to break my contract, which I have never done, being an attorney I am pretty fired up about this scam.

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Diana
,
Nov 20, 2008 1:41 pm EST

Where does one go to enter customer complaints about Fios-Verizon, I am just sick of the run around and the totally rude agents what kind of system are they operating the, "Who cares about the Customer ? " the left hand does not know what the right hand is doing and frankly does not give a damn.! In the last 4 days have had to talk to 14 different agents and it is still not right, what the heck is going on? Will Verizon be asking for goverment bail out too, somebody at the top better wake up to what is going on with your customers this is totally the most ridiculous time I have ever spent with a company and I am not a very happy customer and would like to talk to someone who can help me with this.

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Verizon I hope that u reading this verison!!! because I derseve an answer!!!

Dear verison, or to whom it may consern!

I am writng to you today, notice that I am not calling sinc that is not an optona t this pint! That I just spend 40 minutes on hold and had to try 4 times to get through to speak with computer woman (Not real, except one but then put on hold yet again *&*#$@!@) and then I half to pay $3.50 usd! Extra to pay over the phone pay sostem! Inter net web site doesnt work for @#$% I had to stay on the phone, this is going to come out of your pocket. Who is her name I forget but she siad to call a difnerent number and then tradnsfered me to another and then to another!

If u want I can send u my acount numer so we can refune the acount, but I hjereby sweir! All the avovce is true. & oin good faith!

Sincerely

Dr m a carnarvoro

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Update by MAC
Jul 24, 2009 2:35 pm EDT

I THOUGT THE REPSOSNE'S WEIRE RUED TOO SAY THE LEAT'S

YOU SHOLD NAT WHISH DETH ON ANY PESRON, ,

I HALVE COHSEN TOO FOGRIVE YOU HOW EVER MY FGREND'S EFEN THOUG I DO NAT THNIK I WLIL EFER REVCEIFVE AN ALOPOGIA FORM ETHER OFF YOU GETNLEMON'S

& I HOEP FOR THE BET'S FOR YOU BHOTH IN EVERY THAING YOU'RE DOO

REGRAD'S

BLESING'S

SICNERLY

Dr M A CARNARVORO

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fo_sho
, US
Jul 13, 2009 6:29 am EDT

Hahaha, ipunchbabies, love the reply post. Simply amazing.

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Verizon verizon is charging me for a service that I didn't request!

Was charged fees for broadband (Verizon) which I did NOT order. Verizon messed up my dial-up Internet service with AOL and regular phone line as well.

I was forced to use a public phone and was put on hold every time I stated that I wanted the broadband charges removed. Emailing Verizon was futile as well, since it is automatic --- you get a general vague reply and no help whatsoever.

I also filed an online complaint against Verizon to the Board of Public Utilities. Haven't heard from them yet.

Verizon never fixed a static problem in my phone line and when I requested help, they sent a technician who stared at the box at my house for a few minutes before taking off. Verizon then tried to charge me 91 dollars for that little visit. I kept refusing to pay. I also kept complaining about it and eventually the charge was removed.

My advice is NEVER pay anything that you did not specifically ask for! Just pay the regular bill and ignore Verizon. If you pay for anything that you did not request, you can kiss that money good-bye right now.

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Verizon bad company

So my husband and I opened an account with Verizon on Nov. 27th 2008. We noticed the first night that we weren't receiving service at our home. We thought well perhaps its just the location we were in and lets try to stick it out. So 14 days into the contract we receive a bill for 800.00 I was like wow for what the first bill was estimated at 240.00 and that was due to it being higher based off them billing you a month in advance. I immediately called Verizon and sat on hold for 15 mins trying to reach a rep. when they came on they placed me on hold and hung up. I was pissed so fine round 3 I called back 5 mins on hold placed me on additional hold and guess what they frickin hung up so the third time I'm fuming and the rep says take my bill to the Verizon store and let them break down the bill. So at this point I'm like I'm done with your company. So we try to return the phone equipment to walmart the next day and Verizon says that's fine but u still owe 800.00 i say well how your commercial clearly says try us out for 30 days and you can opt out if you don't like our services at no PENALTY TO YOU. Somebody tell me why they knocked the the bill down to 200.00 and charged us for the prorated cost of us having the phones and the services amenities we had with them! Verizon your liars and you false advertise and every time i see one of your customers i tell them to switch. Oh n your dead zone commercials and the can you hear me now! *** no how can they hear you when you cant even get a signal I have switched to all tel and they are great! *** a Verizon wireless shove your service and high bills up your butts.

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emwolb81
Somewhere, US
Feb 24, 2010 8:31 am EST

So you are having bad service at your home, and you decide to call customer service from what I assume is your home... and every time it goes to talk they hang up, could it be possible that they dropped the calls? Then instead of going to the store to find out why the bill was 800 you rushed to the nearest walmart and return the phones... hmmmm... personally the way it sounds, if you were to come up to me in the streets and ask me to switch I would think you were crazy... cause you kinda send off the crazy vibe!

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jamiec
Sparta, US
Sep 21, 2009 8:17 pm EDT

i say well how your commercial clearly says try us out for 30 days and you can opt out if you don't like our services at no PENALTY TO YOU...by no penatly they mean the early termination fee for cancelling the contract within the 30 days. when you sign that contract you agreed to the charges. you can also ready the customer agreement at any time by visitig verizonwireless.com

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commonsencerules
, US
Aug 01, 2009 1:02 am EDT

responsible consumerism...thats all i'm going to say

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madmia
Rapid City, US
Jun 19, 2009 12:01 pm EDT

Actually, the free "test drive" is 15 days, not 30. In that instance you return the equipment and owe nothing. The 30 day guarantee allows you to return all equipment but PAY FOR THE SERVICES YOU RECEIVED! I can't tell you how many people I've talked to that sign on the dotted line but fail to understand EVERYTHING they are agreeing to. Please, PLEASE read the contract! All of it, and take responsibility for your own stupidity. Pay the damned bill. You received the service and you agreed to the terms. And I can guarantee you one more thing. The liklihood of a rep hanging up on you is remote. Absolutely not twice. The call was probably dropped. You did say you had questionable service, right? And no, I don't work for Verizon. Just plain sick of deadbeats.

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mike
No town, US
Apr 14, 2009 10:49 pm EDT

yeah that last comment was pretty stupid and you are stupid if you went to alltel to get away from VZW.

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hopeful
, US
Mar 05, 2009 8:55 pm EST

guess you didnt hear yet that verizon owns alltel, have you?

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Verizon - bundle package: direct tv; internet and phone service for $99.00 a month for a year

I've been a customer of verizon phone services for 10 plus years and i get a phone call from verizon rep. asking if i would like to upgrade to a bundle package . you can get internet, direct tv and phone service all for one price of $99.00 for a whole year. i agreed and order the service. my first bill was amost $250. dollars so i call the customer billing...

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Verizon scan, billing, customer service

Verizon is the worst company, service is the worst, and also
Poor customer service, my first bill was $350.00 the second bill
$498.00. This is the worst company i'am canceled my phone after
17 years of sevice, with verizon, fios is the worst quality,
Billing problems, I called 8 times in the last month and had
The worst experience. Please do not sing with verizon
If you need the more information please call me [protected] this is not verizon
Phone.

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Valerie
Valerie
, US
Dec 02, 2008 11:46 am EST

We signed a 2 year contract with verizon fios updated our internet all to receive a $200.00 gift card from American Express. The salesman told us to wait a couple of the months for the offer to take effect. We did not receive the card after 2 months, I called verizon and asked about it and was told that they have no record of us at American express and the offer had expired there was nothing they could do about it now. I have talked to them a few times with no results. I feel that if you have a signed contract that you have to honor they in turn should honor it also.

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marcus_aurelius007
, US
Jan 11, 2014 9:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Will this even do anything?

Back in 2017 I dropped using Verizon FIOS due to various reason which include poor customer support.
I paid my final bill and was sent a refund check because I overpaid them.
Not long later I get mail from collections saying that I owe them close to $100
I called Verizon and it took 3 days of back and forth banter and several transfers until I got a customer service agent that was worth anything. She told me that it was a mistake on their part and to call the Collection Agency and have them send it back because it was a mistake.

I did that and thought nothing of it.
I rarely use credit and applied for a card last year 2017. My bank told me that this charge was on my report and we laughed it off. Who cares about $100 when people are losing houses.
Anyway, beyond I could care less other than they said it was fixed I called Verizon just to rehash the entire scenario over again. This time I wasn't playing the 3 day game.
Once again they admitted a mistake and I was put on hold then hung up on. That was last month.
Friday the 10th 2017 I receive a call from some collection agency on the same number I called Verizon to complain about this verifying all my information. Today I get a collections letter.

I am tired of this and I have no recourse other than sue Verizon for Harassment.
I wrote the FCC but other than a lawsuit I can think of nothing else.

Valerie
Valerie
, US
Jul 10, 2008 2:36 am EDT

Verizon Fios CSR Angela misleads consumer into believing they will have a prorated phone service and 1 month free of FIOS TV and Internet service from the bundled service only to find out otherwise not true and have to spend hours trying to resolve problem with the billing department only to realize they have idiot robots programed to say, I'm truly sorry your CSR mislead you but we don't offer that therefore it is what it is. In other words, to bad the CSR lied to you, you still owe $200+. Verizon FIOS billing NIGHTMARE... Verizon come get your $#it from my house and cancel me... going back to Dish network. Not worth the hours spent on the phone talking to idiot robots.

CONSUMERS BEWARE OF VERIZON FIOS!

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Bert M
Norwich, US
Dec 28, 2012 9:26 pm EST

My mother is 86 years old, lives with her 90 year old husband in Chester Springs, PA. They have been without a phone for almost a week and can’t get it fixed. Verizon has put her and myself on hold for hours at a time only to tell us they will have a technician out tomorrow and no one shows. Or they show and claim the problem isn’t theirs. My mother is depressed, frustrated and feels increasing isolated and Verizon does not care. The truth is they don't care. Once we get the phone fixed we will switch companies, after all, they don't want her business.

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mpgrandpa
Denton, US
Jan 04, 2014 9:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

For about 6 months I have been calling tech support at Verizon to deal with a pixillating, stopping and starting screens on my TV. I have twice, under their recommendation changed the set top box, I even bought a brand new TV. Lastly, they came and replaced a cable. Today I had the same problem, plus a notice to activate a cable card. I had never done that before in over 4 years with Verizon. I called on both issues and got the same old song and dance. they couldn't see anything wrong on their end. So, when the sound went out on the TV, and called and went off on the tech guy. He kept saying that it was weird and he didn't know what else to do. When I threatened to throw all of their equipment out on the lawn, he offered to give me credit for one month. Whoopee. I still have the problem and they have no clue how to fix it.

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HAMMY85
Moreno Valley, US
Sep 16, 2014 6:41 pm EDT

Verizon salesperson from website phone number said if I upgraded to 50/50 internet and orded triple play they would give me a 300 dollar gift card to help defray the cost of switching from Directv. After installation they said there was no notes on my account about a gift card and I didn't qualify. THIS IS KNOW AS A BAIT AND SWITCH AND ITS ILLEGAL VERIZON! I HAVE REPORTED YOU TO THE BBB AND I AM USING THIS TO WARN OTHERS ABOUT YOUR SLIMY BUSINESS PRACTICES. BEWARE THEY LIE AND THEY DONT GIVE YOU WHAT THEY SAY THEY WILL.

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Carlos
, US
Feb 28, 2009 9:08 am EST

If you are consider ing Verizon, FiOS DON'T. I subscribed in December and have nothing but problems. Their billing is outrageous. I am 3 moths into a battle to get my billing correct, receive the 3 months credit I was promised and get them to stop turning off my service.

As far as customer service, if you get a human be prepared to be told that they flat out can't help you. I was assigned a human account manager named Mark who I thought was clearing things up, but he is not allowed to talk to me anymore. It must have something to do with him trying to be helpful and issue credits. That seem to be against Verizon's policy. Also, expect to hear from their collections department; however, they won't be able to confirm the issue on you account.

If any lawyers are looking for a class action suit. I think you should look it Verizon FiOS. Just look at all the posts on the internet concerning this problem.

FiOS as a product is amazing. Verizon as a company is a joke. Stick with your current provider. I will be moving back to Comcast unfortunately.

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Master E
, US
Dec 08, 2010 10:50 am EST

They offer you great prices over the phone for triple plan, but when your first bill comes, watch out! My first bill (with $40 a month cell service added) was $360! AFter months of complaining it only came down to $320! When I explained the prices I was given over the phone, I was told "we wouldn't have said that" repeatedly, and they refuse to let you speak with a manager or supervisor. I wrote 2 letters, no response! Every month there was another erroneous charge that you have to spend 45 minutes on the phone to get removed. Not to mention $60 a month in taxes and fees that they don't tell you about beforehand. I understand FCC charges, but cable doesn't have to charge these fees. They tell you your first bill will have $50 credit, never happened. They told me $24 credit in May (which was actually for another overcharge) was also for overcharging us for free HBO trial in Oct! (Are they trying to say they knew back in May they would overcharge us this amount in October?)Oh, and we had to reboot internet router every 6-7 days because in their words "it had fallen asleep". They didn't offer to replace it until the night before we switched back to Cablevision. Can you believe the stupidity of it all! The aggravation was too much. After 7 months, dumped Verizon and went back to Cablevision for $95 a month WITH taxes! At least they're local and care enough to work with you. Cablevision also gives you a written invoice with agreed upon prices. Verizon leaves it an open variable to allow them to charge what they want, not what was promised. Verizon is national and it's employees don't give a crap. Decent product, BAD service.

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alliefisher
Bedford, US
Jul 29, 2011 7:48 pm EDT

Absolutely horrible customer service. Never issued my termination request. Never acknowledged my "return equipment" receipt and continued to state that I never terminated. Horrible representatives who kept you on hold and one call the representative kept me on hold for 58 minutes until I gave up and hung up. Denied my credit even though all records stated and verified that I had terminated. Current status is that I have written a letter to the CEO of Verizon "return receipt" and I have not issued payment to Verizon nor do I intend to. Absolutely disgusted with the treatment that I have received after being such a good customer.

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brittneya
Ontario, US
Jun 04, 2014 1:42 pm EDT

My husband and I have Fios for almost a year now. We called because we moved and wanted to transfer services. According to their website when I typed in our zip code they service the area. I called 05/31/14 and was told they do not service the area and we would have to pay an ETF of $140 for cancelling. I explained we are happy with them and they cannot service us so why are we paying a fee? I spoke to about 5 different people and left messages and awaited calls just to be treated poorly and told "theres nothing we can do". I told them I would be posting on every social media and forum and website I could find and telling everyone I know about this crap.

Also, they promise a $300 gift card which we have YET to receive. So how about you keep your gift card a year later and use that for my ETF... SO IRRITATING! I am pregnant and completely disgusted with customer service today.

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Verizon forced to buy verizon fios

I just bought a brand new townhome this is fanatic, but Verizon spoils the party, if you are someone doesn’t need, or want to pay $40 to $50 dollars for super-fast internet. Verizon seems to force you to buy fios, because if you have a new home, with fiber-optics, you can no longer have high-speed or DSL from Verizon.

I feel this is BS, and if their really is a reason, this is still forced, and planned by Verizon to force customers in pay for more internet then you really need.

I will go back to dial-up internet, or no internet, until fios prices are more fair, or I can get high-speed for $19.99, to 29.99, which a fair price. I only hope I talk others into following me, Verizon won’t end this B.S if people just give in.

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Mar 17, 2010 2:24 am EDT

I could get comcast internet, but its really not much cheaper then Fios. so I still go without internet at home.

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Alan Rankin
,
May 27, 2008 10:20 am EDT

Verizon had me out of service for approx 5 days - their fault - even to their admission it was Verizon's fault. ost me approx $2400 in Business Loss. I was only offered several months of free service for my loss. This is the last shot before I file a claim in smalls claim court for the $2400. Then I'll add my loss plus my expenses for an Attorney and lost time for going to court. My service phone number is [protected]. My contact is a [protected] Alan

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, US
Nov 14, 2009 12:12 pm EST

I agree that this is BS. Verizon too gave some excuse that they only offer FiOS lines, no DSL lines. BUT why can't just cap the speeds at DSL levels and charge me for that price? Why force me to pay more? I'm going back to dialup too.

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mindisracing
Boston, US
Sep 16, 2009 8:02 pm EDT

Here here! Something needs to change! They are getting away with highway robbery.

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verizux
Pittsburgh, US
Sep 03, 2009 7:49 pm EDT

Verizon did the same to my parents after they bought a new house. Initially the verizon customer services gave us no problem for a DSL request, but the local office in pittsburgh area kept saying that the house had FiOS installed and they could not back off to an older technology (i.e. DSL over copper wire) and wanted us to go for the much more expensive FiOS. But the house was previously owned by some old folks and had been for sale for over 2 years, I doubt they even had a computer, let along using FiOS. I was trying to get someone talk to me, but they kept transferring me from one dept to another. when I called, they said "oh, your residence belongs to the FiOS area" and kicked me over to the FiOS dept. but the ahole at FiOS dept said "if you want DSL, you need to talk to the customer resolution dept because we only deal with customers who have FiOS installed already" and kicked me over again. Then I asked for a superviser, and one FUed degenerate rep said "he is not available", and I asked "what do you mean he is not available? is he on vacation or is he taking a bathroom break?" that ahole said "well unavailable is unavailable, which part of this don't you understand?"

These Verizon employees were just a bunch of ### and liars for saying that the house was already on FiOS, and the proof is 3 months later, my parents' house is running DSL from Verizon.

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gomakemeasandwich
, US
Jun 05, 2009 11:42 am EDT

I have to agree, why don't you just get cable? Whoever manages your townhouse development should allow cable installations.

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ryunkin
Oakland, US
Jun 05, 2009 11:36 am EDT

Switch to cable for tv and internet or all three. Fios techs are ill-prepared and overbearing while my cable company is always accommadating. I will not renew Fios when my contract comes due.

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Verizon overcharging

Two and a half years ago I set up my residential package with Verizon, which included DSL, landline with long distance and DirecTV. This resulted in a triple bundle package, and should have been billed accordingly. I have tried to contact Verizon Customer Service on numerous occasions; but due to the fact that I work the same hours that their billing office is open, I do not have the luxury of spending 45 minutes on hold or being shuffled from one department to another. A little over a year ago, I spoke with yet another CS rep, who informed me that I should have been billed for triple bundle, and was being billed for double bundle. She assured me at that time that she would correct the error; it was never done. Again, today, I spoke with another CS rep, who looked at my account and agreed that I should be billed for triple bundle service, and was being billed at the double bundle rate. It appears that I have been overcharged $70 per month for the past two and a half years! I was told today that this would be adjusted for next month's bill, I asked to speak to his supervisor. I was transferred to Ms. Fuller, who explained that the billing errors would be adjusted for next month, but nothing would be done about refunding the overcharged amount for the past two and a half years. I find this totally outrageous, and I am sure that I am not the only person who has been dealt with in this manner. Something needs to be done, and I will take this to Tampa Bay 9 News if necessary! Let's see how Verizon likes being at the receiving end of unflattering media attention!

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Verizon auto bill pay/wrong date

After my husband was laid off from his job I was having a hard time paying all the bills. One month I knew I was going to be late paying my bill so I called customer service and set up an automatic bill payment out of my bank account. This portion of the call was recorded. I stated I wanted the bill taken out of my account on the 16th of the month for that month. On the 8th of the month my bank account was in the negative because Alltel had taken out the money. I called and the financial supervisor stated it was Alltels mistake and the money would be back in my account iin 24-48 hours------what about the bank fees? I was told I would have to fax my statement in have them review it and I would have a reimbursement back in my back account in 7-10 business days after reviewed. Thanks a lot Alltel, my bank account isin the negative, hope I dont need gas in the next few days! I contacted Samuel Jefferson, a name and number I found after searching "alltel complaints" on the web. He is the Executive of Customer Relations and his direct number is [protected]. He was nice but told me the same thing, thats all they can do-----maybe the reps should be a little more careful with customer bank accounts.

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Verizon billing mistake/dysfunctional customer service

In early September 2008, I was persuaded by the Verizon Sales and Service Center in Tysons Corner, Virginia to sign up for the "incredible fiber optic" Verizon FIOS package. I was assured that Verizon had great customer service, all I had to do was call. At the time I signed up, I was NOT told that my existing international long distance service with Sprint (but billed through Verizon) would be automatically terminated. This was the beginning of my nightmare with Verizon since.

First, installation did not take place on the promised date. I received a call the evening before to say that there was a screw-up on the installation because it was not properly scheduled. Installation was re-scheduled a couple of days later. But the installation was improperly done and the TV service malfunctioned for some days. A technician was sent again to fix the problem. The TV and internet has functioned well since then.

Second, a few days later, a Verizon service rep called me to say that they noticed that I had made two long distance calls overseas but I had no Verizon long distance plan. When I responded that I had the Sprint plan, they said that service was automaticall cancelled when I signed up for FIOS and I now had to sign up for the Verizon international long distance plan, otherwise I would be chraged a much higher rate. I informed the rep that I was not informaed of the cancellation. In any event, I immediately agreed to sign up for the Verizon international long distance plan. Then, over the next week, at least three different Veruizon reps called me again and again to report that I had no international long distance plan but I responded that I had already signed up for one a few days ago. The replies I got from all of them was thhat there was no record of my having done so! So, I signed up again more than once.

To make a long horror story short, in the next two billing cycles (October and November), I received an astronomical bill of about $1, 790, mainly consisting of very high charges (in the hundreds of dollars for each call) for my international calls. When we called to complain (more than once), we were told again that there was no record of our having signed up for Verizon's international long distance plan! In the meantime, to add insult to injury and inconveneince, our international long distance service was blocked by Verison for about six to seven weeks in spite of repeated complaints by phone to Verizon. It has taken me about 15-20 separate phone calls to Verizon, lasting hours at a time, to finally resolve the problem, during which Verizon finally admitted that there was a big internal billing screw-up for which it apologized and I was given a $999 credit. In the course of these repeated calls, I was constantly transferred from one rep to another and from one department to another (customer service, billing, FIOS, high toll, user verification, etc etc) with each one disclaimimng any responsibility for dealing with the problem or helping me to resolve it. I wasn't able to figure out whether this was a horror story with no ending, a clown show or circus, a deliberate cororate policy or strategy to confuse, confiound and frustrate the customer so he/she would go away, cruel and unusuual punishment, or a bad joke In fairness, I should add that a few reps (out of a total of about 20 I spoke to) were nice and helpful and I'd like to name them: Ms. Williams from Maryland, Ms. Shalida form Illinois and Ms. Shumpter.

On December 22, when the problem was resolved, I was promised that the block on my international service would be lifted immediately. But it was only lifted yesterday, January 5 (15 days later), after repeated calls again and again by me to Verizon to remind them to lift the block. I also asked for a revised bill explaining how the credit was calculated but I was told that I could not get that but that the credit (without any explanation) would be reflected in the next bill. So, how am I to know how the credit was calculated and whether it is correct or too low?

To sum up, signing up for the Verizon FIOS package was a HUGE MISTAKE on my part. I gullibly believed all the high fallutin sales talk (or ###) of the Verizon reps at the Tysons Corner, Virginia sales/service center. I don't belive that the sales reps in this office (proudly displaying badges proclaiming themselves as "FIOS specialists") have the slightest clue how horrible and disastrously unhelpful and dysfunctional their FIOS customer service is. When I visited the store last week to report my probelm, they pretended to assist me in the most nonchalant way and in my presence e-mailed the problem to the attention of their "Escalation Department." I was guarnateed a response and resolution of the problem in the next 24-48 hours durin which Verizon would call me. I did not receive the promised call nor was the problem resolved by them. It was resolved finally by me after I spoke to Ms. Shumpter on January 5.

To those who may be contemplating getting Verizon FIOS service, I would strongly recommend staying away from this company, which is so utterly dysfunctional and unhelpful. For all their hype and promises, Verizon's customer service is truly a nightmare to behold and experience.

HM, McLean, Virginia, January 6, 2009

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Angry Dave
asdf, US
Mar 28, 2009 4:08 pm EDT

Unbelievable that a telecommunications company can't figure out how to do this. I actually was very happy with the FiOS package, the internet speed, etc, but I would avoid using Verizon in the future because of their 'customer service' alone. It's an absolute nightmare of totally incompetent people combined with nonsensical auto systems. I've done this 10 times now, and here's how it works:

Any call takes 20 minutes to get to any human, and then that human is never the right department and needs you to hold again. That will happen about 5 times before you can get where you want. Once you get there, say a billing center, you will have someone who can't find your account, even when you read them every number on your bill. After they find it, they will become confused, tell you that they can't tell what your account balance is, and have no records of sending any of the letters they've been sending.

Also, the billing centers are open only on Mon-Fri from 9-4. So, unless you are unemployed or a bartender, enjoy losing a vacation day just to have the privilege of dealing with Verizon's mockery of customer service. It's kindof funny their service department sucks so bad, because the 'send-nasty-mail-to-people-we-think-owe-us-money' department never misses a beat.

I would rather pay more money, and have slower internet and worse TV, than have FiOS and have to put up with their crap.

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FIOSovercharge
, US
Jan 22, 2009 5:20 pm EST

I was talked into the FIOS tripleplay with a promise of a new flatscreen TV Jan '08, when I called to get my number changed. Finally installation happened, the guy was suppose to be there before 12noon, he told me that he works 12-8pm and that he is constantly yelled at by consumers but it is the company not him. then the nightmare began! First, tripleplay bill was not one-bill as promised but 2 bills and I was charged on each beill for my internet, then they straightend it out after 5 months of live chats and hour long phone calls, because you rarely if ever really get to speak to anyone. Now it has happend again! They tell me that I do owe this extra $500 because of my inconsistant payment history! I am wrinting to a consumer complaint advocate, awaiting reply and I will also contact the Atty gen office and the FTC. They are rude, condescending and relatively incapable of doing their job. What a mess is right!

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liz mingione
South Riding, US
Jan 21, 2009 8:04 am EST

I'm firing off a letter to them today after months of problems. I currently have a $533 bill due to charges for services not performed back in November, and am still waiting for them to credit over $200 of that, which they were supposed to do three months ago. I have to set top boxes, out of the three in my home, that have not been working since yesterday afternoon, and after which making five phone calls late into the night and again at 7:00 a.m. this morning, they are going to have to send someone out to my home to check the problems. One of which is that they sent me an HD receiver to replace a standard receiver, presumably to make up for the billing problems I have been dealing with... I should have known. Like you, I am shocked at the terrible service. Even when the sales rep is patient, nice, and doing their best, they don't seem to have the information they need, or any ability to communicate with the relevant departments. Two different customer service reps, one told me I was no longer in a contract with FIOS, so later when I had had enough and called back to cancel service, the new customer rep said I was in a two-year contract. Also, I was given an outdated, out-of-service phone number for the tech support department by the customer service rep who was trying to help me get some other exterior cabling issues resolved -- which took four phone calls and two different techs coming out to my house just to clean up the tangle of cables and weatherproof the plugs that were flapping in the wind and elements. What a mess dealing with this company

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Verizon everything

Ok so i have had Fios for 2 1/2 months now. Exciting huh! never a dull moment! On the date of the installation the installer arrived. He went on to tell me how this was his first install!, hadnt seen one of these O N T things before. 7 to 8 hours later and after borrowing many of my tools and me to get the job done I had Internet but no phone. 24 hours later after many calls to Verizon's support (From my cell) the phone finnally was working. TV showed up 3 weeks later when I was told my Media Center would not work (Ill have to add 2 new set top boxes to the account) and 2 Tivo's V1.0 would not work. Ok so we got the Motorola DVR for free for 1 year that should replace the old Tivo's what a bargain because it DOES NOT RECORD ANY SOUND. It also turns itself off! Must be a wonderful power saving option huh?. So I spend several hours on the phone on HOLD (Get used to the ON HOLD thing) to be told to drop it off at the local UPS shipping office and send it off for free. I could have shipped 5 packages in the time the UPS office took to fill out the paper work Im ready for a nap. So after my wife has chastised me for ever getting her into this mess we order a Tivo Series 3 $950. Ok so what if she missed many of the season openers? Live in my shoes I said. So I go to call Verizon to order 2 cablecards for our new Tivo, I started on hold at 9:00am and by 2:00pm I gave up and drove to my local Verizon store to order 2 cablecards, sorry sir but we can't order them for you but here, she hands me the phone please order them yourself! I went home and sat on the phone most of the rest of the day, I enter my land line # and always eventually end up with Verizon Cellular which I dont have (Just trying to add services to my account) I gave up around 5:00pm. Next day I get the cards ordered after several hours but they cant be here for to install them for around 3 weeks. OK im in trouble with my wife again. While Im finishing ordering the cablecards the Phone rings and its the Verizon Collection dept!. If I dont pay the bill I paid 1 week before its due date AGAIN they will turn off my service tomorrow. I used the Verizon account # they gave and setup billpayer to pay the bill, paid it 1 week early now Im sent to collection?. They wont accept anything but a copy of the transaction from my bank. My bank does not make any copies its all electronic transfer. Luckily the next day I receive a check from Verizon for the $321.88 that I paid them a month ago? OK are they stupid or what, nobody thought to look to see if the account under my name needed $321.88 applied to it? Oh and why give me an incorrect account # printed on my bill anyway? All other bills since have had a different account number? Ok Ive just waisted another complete day of my time. All is well for several days. But now my computers cant access the Internet, dropping like flies, Im an IT person so after part of a day I trace it down (my Saturday off from IT stuff) to the Verizon supplied Westell router, Of course after multiple power starts and attempts to access the router I have to hard reset it and wait for 30 minutes for the ONT to recycle. I see a RJ45 plug that would allow me to use my supperior Dlink DGL-4500 Gigabit router wow I was going to do this but Ive been so busy on hold and fighting off the Verizon Collection service I havent had a moment to spare. So I call tech support. My ears are still ringing... I get yelled at not to touch anything that Verizon owned! OK I wont use my Dlink router, I have to wait for the Westell 100mbps piece of junk to recycle. Ok Internet is back on again, did I mention they told me NO NEW ACCOUNTS ARE CHARGED INSTALLTION FEES? They just dont call them INSTALLATION FEES they call them ACTIVATION FEES!. Oh and that Free DVR for a year has been charged on my bill. Oh and a late fee because I was dumb enough to use the account number supplied to me by Verizon. So the Verizon guy shows up and has my new cablecards, sorry but I havent done one of these before. Oh boy another rookie? Thank goodness I knew enough to help walk him through pairing an "M" card. 4 hours later I have Tivo! So yesterday I get a bill in the mail for $166? My account is current at $0 but yet Im getting my Verizon turned off again in 7 days time. I spent 3 hours on the phone last night (Mainly on hold) Brittany wanted to anyalize my phone bill and put me on hold. 40 minutes later Collections picks up and wants $166. I asked why Im current? they wanted $166 more and for what? And what happened to Brittany anyway? Desiree now laughs and says "Pay the $166 or go to billing if you want to anyalize your bill" I told her I WAS with billing she told me she was putting me on hold to check my bill? After a number of other completly worthless customer service reps Melanie and Levigne and a guy from India who was pretty nice I was put on hold again and lost the connection after another hour. Melody was able to tell me I owe $0 so the $166 is not on the system. Today I went into the local Verizon store and explained my deep dissapointment in the deplorable customer service. Funny she didnt look surprised. Her computer locked up as I sneered, she used a spare computer but to no avail there is no ammount of $166 on the account we will investgate and call you back. No call yet its been all day.
I dont have words strong enough to describe the frustration of the many lost hours over the past 2 1/2 months with the customer service dept of Verizon. It is horrific and deplorable. I will post on TheGreenButton, My3Cents, and file a complaint with the Attorney Generals Office in Washington State. This company rates about as low as I can possibly put them.

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unhappywithFiOS
Baltimore, US
Oct 05, 2009 9:09 am EDT

Comcast I'm ready to come back. Can't stand this FiOS. TV is horrible with "still photos" instead of "real TV". Internet is the pits from hanging apps to slow...slow...slow. Contracted for the "lightning fast" and got less. Comcast would pop up the web page...verizon is like dial-up for quadruple the money. New computer, new adware detects and virus is up to date. And...service stinks. Phone has a constant buzz. Just terrible everything.

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unhappy verizon customer
Cleveland, US
Mar 17, 2009 2:55 am EDT

After they drilled through my walls and did a shotty installation I received my first bill - way more than I expected. I tried on several different occassions to get through to customer service. I would hold for about 20 minutes and give up. They times I did get through I would just get hung up on, worst customer service ever!

So I finally got through by calling the sales number off a flyer they keep sending me to sign up. Verizon is the worst. Their internet sped is bar none the fastest but TV is JOKE and the money you save signing up might not be worth it because their customer service is sooooo bad.

Internet is good but if you want TV I would wait.

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Verizon charging extra

I took Verizon FIOS tripple bundle (Phone+TV+Internet) which they adertise is $99+tax. I have been getting bill for 160 per month since last 3 month and this month I got 175 $. When you call them they wont adress your question and most of the time they will hung up the phone.

You cant even disconnect the services for that they say, they will charge early termination cahrge which is 199 $.

They are cheating people. They advertise FIOS tripple bundle for $99 per month but they bill around 175 $ every month.

Is there any way we can deal with these people or can take leagal action against them ? Please let me know on [protected]@yahoo.com

Thanks

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Verizon unauthorized billing

I am writing today to address my concern of money not being refunded as promised to me by various Verizon high speed internet reps. I made the fateful mistake of signing up for Verizon's DSL services off a Valupak coupon I received in the mail. This offer, promising 6 months free internet service (at a value of $21.99 monthly) with free modem, shipping, and activation, expired 10/31/08 so I wanted to take advantage of signing up for this service before the end of the month.

I signed up under the assumption that this coupon wasn't indeed misleading. I verified with the CSR why I was calling in to sign up for this introductory offer.

I was NEVER informed Windows ME wouldn't be compatible with their service. I haven't had internet service at my residence for several years and have an older Gateway computer. Only after $80.84 was debited out of my account was I informed by a Verizon rep that only Vista or XP are the operating systems compatible. I feel that I was led astray by false advertising.

I ended up speaking to multiple reps in India but had no success in ever obtaining internet service on my home computer. I was subjected to lengthy hold times and there was a language barrier struggle that resulted in very frustrating communication. I also spent more money out of pocket holding on their toll free lines for 30-60 minutes on average waiting for help. This caused a significant overage of minutes on my T-mobile cell phone bill. This is costing me an additional $50.00 out of pocket!

Here is my greatest source of irritation. $80.84 was debited out of my checking account without an invoice or a call that this was being done. In this economy where I live paycheck to paycheck, this nearly caused my account to overdraw.

Absolutely aggravated, I canceled all service well within the 30-day money back guarantee. I called in and was informed by a rude CSR that my initial coupon was never honored since I don't have a home phone. She also stated that I was lying about using a coupon. Then, I was told that half of my money would be refunded on the bill cycle date of Nov. 13th with the other half being refunded upon receipt of their modem. November 13th passed with no deposit to my checking account. This led to yet another horrid experience with Verizon where I was told that the earliest my money could be refunded was now Dec. 28th. The reason? “It could take one billing cycle. Even with your 30-day money back guarantee, it could take two billing cycles."

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Deniss
, US
Mar 19, 2009 2:05 pm EDT

I received unauthorized 3rd party account of 14.95, this just started Feb of this month, 2009. 'I did a Google search and found many complaints about this being a scam. it's Sunday today and want to get ahead of the game. I from all the Stories I've seen about this scam it seems that Verizon has no control on this or do they?

I am customer of Verizon, so I demanded Verizon to resolve the issue of letting other scam companies have control of there billing system

If you go to ESBI's website, they don't even have a phone number! You have to email them for questions and wait 2-3 business days for a response. GOOD LUCK!

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I hate verizon
Chicago, US
Feb 11, 2010 9:01 am EST

Verizon is ###. Similar experience with customer service. Absolutely terrible. They are nearly impossible to understand and will tell you anything to get rid of you. My account was automatically charged by Verizon after I cancelled their service 3 weeks prior and removed my authorized payment method from my account (in other words took away their authority to charge my account). Well... they did anyway so I called customer support and they said I'd get a refund on the next billing cycle. That came and went a couple of weeks ago with no refund. Now I'm getting ready to spend another hour wasting my time with some Indian who can barely speak English on the other side of the planet. Save yourself some trouble and avoid Verizon like the plague... They will make you sorry you ever dealt with them.

Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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Contact Verizon customer service

Phone number

+1 (212) 395-1000

Website

www.verizon.com

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