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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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12:40 am EST
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Verizon termination policy

We have been customers of Verizon for over tens years. Two months ago, we purchased an iPhone for our youngest daughter and upgraded the service on one the line to include data. About a month ago, our oldest daughter was killed in an auto accident. After taking care of the personal details, we contacted Verizon to request that her $10/month line be removed from our family plan. Verizon's response was to threaten us with a termination fee if we removed the line. Quite apart from the inhumanity of this, the response strikes me as the dumbest business decision I have ever encountered. Essentially, they are telling us that to cancel a $10/month service, we will have to cancel our entire $200+/month family plan. I am interested in hearing the defenders of Verizon comment on this.

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Update by paul321
Dec 08, 2011 4:18 pm EST

Thanks Ellen. I did ask to speak with a superior, but my request was refused. After being accused of fabrication, I offered to fax them a copy of her death certificate. That was dismissed on the grounds that "they can be forged." As no one could seriously believe that someone would take the time to forge a death certificate for $10/month, we concluded that we would have to go to war with Verizon and decided "the juice was not worth the squeeze." Incidentally, I did review our contract and, while it is not fully explicit as to what a "service line" is, it clearly does not say anywhere that the dropping of one line from a Family Plan counts as a cancellation of the Plan. As the contract is what is known as a "contract of adhesion" because we had no real opportunity to negotiate its terms, their failure to be fully explicit about that would count in our favor legally. So, I suppose I could take them to court, but again why would we want to continue a relationship with a company which employs such people.

Update by paul321
Dec 08, 2011 12:52 am EST

We did. They simply claimed that the contract required that we pay the fee. We are well enough off to pay the fee, but I cannot help but believe that its large market share has wholly distorted their perspective. In any case, we are done dealing with Verizon

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lucymaepossum
Centreville, US
Dec 30, 2011 2:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You should put a complaint into the Better Business Bureau. They want to resolve those ASAP. I was tired of getting the run around so I did that and someone from corporate called me right away and did what they said they couldn't do. I'd never used it before but it got my issue resolved in 2 days.

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luisiscool
Livermore, US
Dec 24, 2011 10:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'm so sorry for what you and your family is going through verizon wirless sucks thats all I can say just switch to another company.

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VZW_CS
Elgin, US
Dec 13, 2011 8:29 pm EST
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Paul321,

I am so sorry for your loss. I hope you and your family are coping during this most difficult of times.

Verizon Wireless never wants to lose touch with, or alienate, our customers. I would like the opportunity to review your account with you. If you are a member of Twitter, please reach out to us @VZWSupport and reference the link to this page. I look forward to speaking with you.

Thank you!

^AE
VZW_CS
Follow us on Twitter @VZWSupport

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hazeldunkel
Spring Creek, US
Dec 08, 2011 1:04 am EST

That's horrible, I'm so sorry this happened, it's a shame they have no sympathy I don't like them very much either they did the same thing when my sister passed away.

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OhWowReally
, US
Dec 08, 2011 12:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'm so sorry to hear about your loss. I would contact their Corporate Customer Service line, ask to speak to a manager, and they should be able to take care of things.

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12:59 pm EST

Verizon order fraud

On 11/18/11 I received a confirmation order from verizon for fios service, a service I did not order. a work order was isssued by verizon and s & n communications had the gas company come to flag my property and spray paint orange on my beautiful plants. it was left to me to talk with verizon to cancel this order, that they admit had not been ordered by me but they did not know who might have done that. it has taken me a week to get this canceled, damage to my plants and it is hard to believe that washington gas would continue to let this happen.

It everyone so hard up for sales’ quotas that they are willing to commit fraud? I have the work order number issued by verizon and the contact and field name, which I am told is s & n communications. when will someone at verizon take responsibility for their vendors and find out what is going on? I am also reporting this to uppder management at verizon, s & n communications and washington gas, not to mention the better business bureau. it seems to me this is also a legal matter that verizon has to deal with.

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7:42 pm EST
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Verizon dismal verizon iphone technical support: non-stop vzwnmn text messages

The specific issue Verizon support cannot solve with my Verizon iPhone is non-stop messages from its Contact Management add-on despite them turning it off numerous times. Every time I get an email, I get a text message from VZWNMN (6250). This has been escalated to Verizon Tier 3 support (Verizon’s in-house support gurus, the highest level of Verizon expertise to my knowledge) three times over the past 34 days and counting since 21 October 2011. They know exactly what it is but can’t fix it. On the upside, sort of, I have been given a personal Tier 2 support technician (I believe Tier 2 is the highest level consumers can speak to within in Verizon) who has, for the past 15 days, assured me the problem would be resolved very soon. I have lost all hope. In my judgment, this is dismal Verizon iPhone technical support.

One Fix: The good news for those having this problem is that it is SUPPOSED to be fixed by following the same process as can be used by the HTC Incredible 2 VZWNMN issues (meaning the exact some ones) at the following link. However, it doesn’t work (in my/Verizon’s experience) with the Verizon iPhone:

http://www.droid-life.com/2011/06/27/incredible-2-owners-receiving-message-from-vzwnmn-here-is-how-to-stop-them/

Why Don’t I leave Verizon and/or my iPhone? Good question. Here’s my response:

Despite the above issues which are without question an invasion of privacy (I get about 100 emails per day plus, now, 100+ text messages per day at all hours), I'm stuck on a two-year contract with my iPhone, which they won’t let me return as I’m past the 14-day return limit, and my five business lines. I feel helpless with nowhere to turn. I really want this to be known by consumers since Verizon technical support can't fix it, know the exact issue and seem quite comfortable leaving me out there. I'm clearly unable to do anything about it other than seek a way of getting public attention (finger’s crossed). Perhaps this posting will help save you some of the troubles I’m having with my Verizon iPhone by simply avoiding getting one. Don’t get me wrong, I love Apple, the iPhone, and even used to love Verizon, but my sanity and maximum reasonability have been exceeded.

If this sounds like a complaint, then you are likely right. I’m very disappointed. I did remain public-action-free for 34-days. The problem continues but now I feel it important to speak out. If any of you have ideas that might help me, I’d love to here from you at bj (at) fightercombat (dot) com. Thank you for reading.

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Cooee
Wyomissing, US
Nov 25, 2011 8:28 pm EST

You should file a complaint with the Public Utility Commission in your state.

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12:07 pm EST
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Verizon overcharges and violation of privacy

I have 2 complaints against Verizon. The first complaint relates to overcharges, which is handled by the FCC currently. Verizon tried to overcharge me and is still trying to collect overcharges. Their services were seriously inferior when I signed up. This complaint is still under investigation by the FCC. Stacey McGuire from Verizon's Irving, Texas office replied to the FCC on September 06, 2011. I replied to her letter on September 23, 2011. The case is still open and unresolved.

The second complaint is about Verizon's violation of my privacy. I asked Verizon several times NOT to publish my telephone number and any private information. I had ordered the service for unpublished/unlisted telephone number and personal information when I opened an account with Verizon. I repeated the order again. As they did not confirm, I repeated my order on 9.12.2011, at 2 pm. I reached Monique Hamby at Verizon in San Antonio, Texas, who confirmed that my telephone number and contact information would be unlisted/unpublished effective immediately. To my detriment, I found out today that Verizon listed my telephone number, full name, and even full address in the new phone book. This is a very serious violation of my privacy, suggestive of retaliatory action in response to my complaint. The damage is done. The phone book can not be undone. The damage is very serious. What is the remedy to this damage ? What is the legal course of action in this situation ? Regardless the answer, I am asking you to expose this information to the public, to warn them about Verizon's violation of privacy.

Verizon should be liable for such damages and pay punitive damages. Verizon should also pay for reprinting the phone book after removal of contact information of customers who requested unlisted/unpublished numbers. Such information was added to the phone book by violation of customers' privacy request. Where applicable law permits, additional damage recovery should be implicated. Also, the public should be warned about Verizon's violations of customers' request for privacy. If others have been affected by this, a class should be formed for legal action. How can my personal contact information be removed from the phone book ?

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nanth
, US
Dec 08, 2012 4:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I too have just discovered that my name and number were published when I have been paying for an unlisted phone number. What tipped me off was a stalker walking down my street. My name, phone number and address are published in the verizon phone book. I am outraged and all they could say to me was they would refund the twenty months of unpublished number fees! That doesn't fix the problem or in any way help with my feeling safe and in all likelihood having to move. Please let me know if you have found a way to sue them for this!

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Veronik
San Marcos, US
Mar 21, 2012 10:19 am EDT
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On October 31, 2009 following removal of my spouse for domestic violence, I contacted Verizon, explained the situation with regard to my safety and need for security over my Verizon account. I was assured this was possible. After viewing some emails that appeared to be responses to my ex-spouse (I never saw an email from him or a reply from him in my emails). I called Verizon and asked if this was possible multiple times. In Sept 2011, after relocating, I contacted Verizon to close my account. In October 2011 I received a bill. When I contacted them regarding the status of my account I was informed it was still open. At this time, I again asked if it was possible for my ex-spouse to access my Verizon email account. I was informed on May 20, 2010 he called in, provided my SSN and was granted authorization on my Verizon account.

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4:52 pm EST
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Verizon $100 visa gift card for switching to fios

I switched to FIOS and bundled the phone and internet; Verizon promises a $100 VISA gift card for doing so. Verizon sent me a bill on 4-25-11 for $64.75 (FIOS was installed on 4-11-11). I paid the bill on 4-28-11. In October (5 months later) Verizon says I had a past due of $64.75 (which never showed up on any of the bills from April to October) and then they sent a bill collector who called my house 6 times, and has been sending "past due" notices for $64.75. I sent Verizon proof; my bank sent Verizon proof that the $64.75 was paid. I called Verizon, they siad "no amount is due". I called the CBE Group and told them that Verizon said for the CBE Group to just make ONE PHONE CALL TO VERIZON, and Verizon will tell them that the $64.75 IS NOT DUE.
This is Verizon's fault for sending it to a bill collector when they were 100% incorrect. My theory is that Verizon does this (makes up a phony past due) so they won't have to pay the $100 VISA gift card.
I spoke to 3 different people at the CBE Group and they WILL NOT CALL VERIZON, even though this is what Verizon told me to tell them.

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7:17 pm EDT

Verizon 4-5 months of being harassed

I had service with Verizon for my wireless telephones. I had 2 lines. I cancelled my service in the middle the month. However, when qnyone signs up for wireless service, they are charged a month in advance. when I cancelled my service, Verizon woould not give me the credit for the advance payment and in addition they were charging me for the full month service even though I no longer had service with them. I sent them a recap of the charges prorating what I should have gotten back. I am getting statments and harrassing telephone calls up until I had their number blocked. I was getting calls from a collection agency as well as Verizon. When I call them they insist of getting my social security number and I refuse to give it to them when they have all the information from my telephone and account number. How do I get this resolved after 4-5 months of being harassed.

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Gwen Lo
Washington, US
Feb 28, 2013 12:31 pm EST

The new Verizon Wireless practices around calling customer non-stop is harrassment. Verizon starts with the calls one day after you are late, with no consideration if you have NEVER been late or if Verizon OWES you a refund that will more than cover the amount owned. It is HORRIBLE - the calls never stop and come from a wide range of phone #s so there is no way to block the #s. I have contacted the Better Business Bureau and the FCC as I am shocked that such treatment is legal.

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9:04 pm EDT
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Verizon bait and switch!!

I had posted this under Verizon's community forums and blogs - then I got banned...hmmm...wonder why?

Here's my horrible experience with Verizon...So I have 5 lines on my account and I was getting ready to cancel the 5th line due to non-use...at that time, I was told that I could upgrade to a newer smartphone on that line and transfer that newer smart phone to one of our other lines with a broken smart phone (separate issue, and I don't want to even go into that debacle...). I was told that for $149 I could upgrade to an Incredible 2 and that if I had an old phone (a non-smart phone), I could donate it and get a $100 gift card, so the phone would end up costing me about $50 after the credit.

Wait a minute...I told them that I didn't want to have to pay the extra $29.99 for the data plan on the non-used line because that would defeat the purpose of what I was trying to accomplish...I was told, That's ok, you can just transfer it to another line that already had a smart phone.

Sounded good to me and I verified that the phone that I wanted to donate was eligible...yes, it was...I received the Incredible 2 and promptly switched the phone to another line, per the instructions of the CS rep that told me it was ok to switch the upgraded phone to another line.

This was back at the end of September...I was told that I would recieve an EMAIL with a promo code that would provide me with instructions on how to donate the old phone, and that I would get this EMAIL in 3-5 business days...yep, you guessed it, I never got the email. I called back 2 weeks later inquiring about this on 10/17/11...at that time, I was told that I should have received a TEXT MESSAGE on the line that is still not being used...so I jumped through all of the hoops to activate another old phone on that line in order to receive this TEXT MESSAGE. The TEXT would be sent to me in 7-10 business days...that cs rep, a different one from before, then proceeded to send me a test text to ensure that the TEXT that I was supposed to recieve would go through. Great, got it, now all I had to do was wait for the TEXT to come through.

Today is 11/3/11 and still no text message with a code to donate my phone and receive my $100 gift card! I called VZ and got another rep...except this time I was told that I didn't get the text message because I didn't have a smart phone on the upgraded line...um, what? I explained that 2 other reps told me that it was perfectly fine to upgrade to the smart phone and switch it to another line. The rep told me, "per the terms of the donation program, you had to RETAIN a smart phone on the upgraded line, so you are not eligible" What?!? I proceeded to go into detail of the previous conversations stating it was ok to do so by 2 SEPARATE CS REPS!" All they could tell me is that they were sorry I was given misinformation, but for my trouble, they'd be willing to credit my account for $50 (half of what they originally offered me for the donated phone). I said, "No, that's not the deal that I made because if I had known this, I would have KEPT THE NEW SMART PHONE ON THAT LINE!"

I also pointed out that I was NEVER given these terms in writing, only by phone by their OWN EMPLOYEES! In fact, they never even bothered to follow up with me regarding the escalation filed with the 2nd rep! So how was I supposed to know these terms? Got to a supervisor and stated the whole issue again, and he wouldn't even budge stating that it was my fault for transferring the newer smart phone to line that was not the upgraded line - I continued to protest that I only did so because THEIR EMPLOYEES told me it was ok - In hindsight, I fully believe that they told me that knowing that I would be ineligible and get them out of paying me my $100 gift card...

So, the terms I was given by 2 separate employees was switched when I reached a third...I know that they keep notes on each conversation...this is bait-and-switch, pure and simple...I'm pretty sure it's still AGAINST THE LAW! I intend to contact my Attny Gen's office and file a complaint, as well as take this to the media...After some research, I have found that it is a very common practice for VZ to offer XX amt of dollars, receive a protest only to be offered half of that offer as a magnanimous gesture on VZ's part...This is purely unethical...I urge anyone who sees this, and has experienced a similar issue to do the same thing. They get their claws into you for 2 years and provide shoddy service? Really? a MULTI-BILLION DOLLAR company can't make good on the extra $50 as promised to me and then provide shady details after the fact? I don't wish to pay the cance fees but I also don't wish to do business with an UNETHICAL COMPANY either!

Thanks for listening...

Sincerely,

A COMPLETELY DISSATISFIED VERIZON CUSTOMER!

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5:40 pm EDT

Verizon I gave no authorization for these charges

I received my Verizon bill for my Wireless phone and had 4 charges of 9.99 each. Each of the charges had a NUMBER by it and the lady I conversed with gave me a phone number for each number. I have taken care of two (2) of the numbers by talking with a representative at each place but the last number (72825) I had to go online. I am receiving reimbursements from the other numbers and would certainly appreciate some help in retrevieving charges billed to me in the amount of 9.99 x 5. I gave no authorization for these charges.

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Michelle320
Burkburnett, US
Jan 25, 2012 3:02 am EST

Those 9.99 extra charges are probably premium txting charges... these charges are from txting sites on a computer. Either someone put in your phone number and found out that it would go thru and used it again. Vzn has a block for this type of issue. it is free block and all you will need to do is update the roaming (*228 send opt 2) to have the block in place to prevent further charges. It is company policy that if you specifically ask for credit they have to do so. but can only go back for three months or vzn will reject the credits requested by the customer service agents.

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5:00 pm EDT
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Verizon towing service

on october 19 2011 i contacted verizon wireless because i have the towing service on my verizon cell phone, i called for a towing service to be arranged to at approx 10:00 am they told me it would be about an hour.so my husband and i waited.at 11:30am still no tow we are still waiting i then called back to verizon tow number and explained that no one has come yet, so they check come back and tells me someone would be there in about twenty mins.NOT another hour had gone by when verizon calls me back to find out if the service had been completed, NO i informed her that we were still waiting.they check again come back and tells me that the orginial towing company they called said they wouldnt be able to come call someone else.now im on overload, its raining and cold out.now it's1:15pm we are still waitng, they call another company to come tow us again they said about an hour or sooner, at approx1:50pm a tow truck FINALLY comes only after about four hours.i'am beyond p.o.verizon does not own a towing srevice they have to contract other companys and thats messed up because they maynot have trucks available, the service sucks and i have been paying extra for it on my bill since i was with alltel! which is at least ten years and the first time i use it this is the service i get i don't think so get it together verizon if your going to have this service fro your customers you really need to get the kinks out and come up with a better solution or your going to be losing alot of customers to your so called towing service.signed a VERY UNHAPPY CUSTOMER...

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Gloria
, US
Feb 24, 2009 8:28 am EST

Hidden costs - everywhere - recently my daughter purchased "unlimited" use of a game for her cell phone - no one explained that the use of the game would also include "internet usage" which would use minutes - therefor causing us to go way way way over our plans minutes.

They also charge a $3.00 service fee when my daughter went to a verizonwireless store to pay on the bill and she did not know the last 4 digits of my SS# -

NOW COME ON this is CRAZY.

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10:41 pm EDT
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Verizon monetary rip off of serivies

Since we signed up for the triple play package in Septemeber of 2010, the price quoted for a 2 year contract was 109.00
Now over the couse of the year 2011 the prices and been munipoulated and have increased and when we have called they never creditied the account
we are now as of today being told we have to pay 228.00
We can not get any resolution form customer sevice from either directtv or verison about this fraud

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Gozer908
Sumarian, US
Oct 26, 2011 3:23 am EDT

What does munipoulated mean?

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10:22 pm EDT
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Verizon not told of fees

When I upgraded my cell phone recently the salesperson convinced me to "try" Verizon's new home service device because it was "free" and would "save me money". I was never told that by taking it "free" I was committing to 2 years. I was also never told of other options to switching (paying outright $130, etc.). After a couple of months I also found out that it was using up my cell phone minutes (I was never told of this little tidbit either) so I ended up with a bunch of overage charges. I'm sure I signed paper work that disclosed all these things but my complaint is that the salesperson never mentioned either of these very important details. Had I know of either of them I never ever would have signed up for it because they could never save me any money with their device. Now I have $50+ in overage charges and a $160 termination fee (and now I know that I could have bought the device outright for $130) and neither customer service or the store/district manager will waive a penny. I even need to add a new line and it just doesn't matter to them even though I have been a customer for over 10 years. I feel I was defrauded and duped.

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5:29 pm EDT

Verizon they rather lose a customer than try to work with them

I tried talking to several people today at Verizon. I have been unemployed and trying my best to keep my phone on. I have to so employers can get in touch with me. I tried tomake arrangements on my bill and they keep telling me to post date a check ( I do not use checks) or pay the whole amount. I keep explaining to them that I am not able to pay the full past due amount and wnat to make some type of arrangement. They refuse to work with me. I told them that if they suspend the service, they may never get the money owed. They rather lose a customer than try to work with them. And everybody in financial services are idiots. Everybody has a different answer as to why. JERKS! Customer Care told me that financial services can't even read the bills and explain things to customers. It is hard out here.

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6:58 am EDT
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Verizon verizon misleading customer to buy fios

What Verizon FiOS did with me.You be aware.
I moved my phone service and DSL service from Old address to New
one. Phone was schedule to be started after 15 days.Moving Charges
Tech Visit were never revealed untill posted to my bill.

While the DSL is pretty much active in my New area, I was told
that we are no longer offering DSL in this area. I insisted for
DSL.

Finally one day I had a chance to talk to the Technical Manager Who told me that After we install the copper line or get it working we will switch on the DSL(" Provision IT").

After consistent calling I was TOld that DSL was not available and we(verizon) cant do anything, SO we can offer you Fios Which is faster and better, (a big box that occupies a space on you wall, and the drilling that comes with it was never told Plus the Installation Cost),
I was MISLED into fiOS deal, Verizon Agent Offerd my Fios for bare $ 20 a month at 5 MBPs speeds(for the First Year). I agreed and installed the fiOS. WHEN the BILL cam it was $69.99 a month PLUS Installation cost of $150 + Phone transfer Charges $40 + Phone Tech Visit Charges( wheras no tech visited for the Phone earlier) Fios was installed after 20 days of my phone(copper line) activation.(Phone activation charges plus Taxes on top of these servces.

From the past several months, since May, I have been constantly calling for the price that was offered to me by verizon Fios.

EVERY time I was told that they do not have Fios at that price, I
was made to believe that I was a DORK. I spent countless hours talking to verizon staff and didputing the bill since May 2011, It looked like, to me, as if Sales people at verizon were MISLEADING customers into buying FiOS.

I almost thought of taking them to court. ONe day in Mid Sept I pushed CSR for an address where I can reach the the Top Bosses, ( Mangement, CEOS, Operation Managers, Regional Managers, Divisional Managers), Any of these The un-cooperatve CSR never gave any information. Was Told Only the 1-800-verizon number that was already there on the bill.

I told them I need to serve a legal Notice but same old please call 1-800 #. Finally I somehow convinced this CSR to Escalate this Matter, and then I had a chance to tallk to some one in Manhatten Office. This person in Manhatten Office said the same thing that veriozon Starts at 59.99.
I, again had to convince this ( I believe CS Manager) to investigate the recorded conversations with the person who offered me that price,

It took her 2-3 weeks for this to surface, THEY FINALLY AGREED TO ADJUST THE BILL at that Price, Knowing that there could be legal trouble while they constantli lied to a customer. During this time(since May 2011) I have beed so Harassed and made to believe that I am a Dork. All this time I was telling the truth and Verizon was lying...Now I think this is not enought for what I have gone thru.. I need some inputs from City people.Thanks for reading.

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NY Righteous
, US
Jan 05, 2015 5:35 pm EST

You have my sympathies. Have had not identical but analogous problem and gotten nowhere...for last 1.5 yrs since installed...it is called "bait and switch". They promise you one thing to induce the sale but provide you something different . It has cost me countless hours of aggravation...many times being promised over the phone that they will adjust the bill to what was promised and credit me back the overcharges. Then they send a purported confirmation email of our "agreement" that is entirely at odds with what was in fact discussed and agreed. This afternoon I had another 3:15 hr. long continuous conversation with them over it and of course got nowhere. It is one of too many marathon conversations. I recorded it - which is legal in New York - next step is definitely filing complaints with the regulatory agencies, probably also consumer affairs, State Attorney General and see if I can interest some of the local networks - maybe "Shame on you" segment or something similar in picking up the story.

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1:41 pm EDT
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Verizon horrible customer service / expirence

Everyone's experience is different and I can't believe the one review before mine was so positive. I bought two devices, a Xoom and a Bionic from this store at different time. Each time I made my purchase there was somebody in the service area yelling. No big deal but I thought it was odd. So yesterday I have to take my Xoom in for service as it became frozen after sending it in for the 4G upgrade. I drop it off at 8:45AM right after they opened. I was promised if I drop it off they would "reset" the device by the afternoon and I would be on my way. I asked what if something terrible is wrong with the device? Can I get a new one since it is under warranty and I have already been without it for a week during the 4G upgrade? Again, “no problem we could have one FedEx'd to you next day.”

Sounds good - I leave the device and get a call around noon. I’m told the device is frozen, which I already knew. I'm instructed to stop by around 3:00PM to fill paperwork out and get a new one shipped.

I stop in at 3:30PM, wait on line until 4:15PM at which point the service rep acts like he has just started looking at the device. He says, “let’s power this up and let me show you what's going on.” Thisis strange since I already know what’s going on. Completely confused and starting to run late for my bus I ask how long this will take as I thought he already looked at it.

This is going very long so I will cut to the chase. He couldn't get one to me over night, he had to get Manager over to help, who was very unprofessional and non-sympathetic to my issue. They called Motorola from their landline and stretched the phone over the counter and had me talk to them to describe my problem. Then told me I would have to file the claim with Motorola and they would send me a box for me to ship the device back to them and I'd have to wait weeks! This is all after I was promised at 8:45AM that I could get one the next day. This is also after I have been out of a device for over a week during the 4G upgrade.
Next time I have to buy a device like this I’ll just go to Best Buy, they offer products like the Xoom on Verizon’s network and I’m absolutely positive if I had this problem I would have walked out within minutes with a brand new device. This store had a bunch of Xooms in stock and there’s no reason I couldn’t have received a new one and THEY should have battled it out with Motorola not the customer on the phone in their own service area.
BTW…. As I was leaving at the other end of the counter yet another customer was screaming at a different service rep. This store location has the absolute worst customer care I have ever experienced!

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1:27 pm EDT
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Verizon phone upgrades

I have been a Verizon Wireless customer for about a year. At the time I switched to Verizon I was between jobs and could not afford the smartphone I really wanted, so I got a basic feature phone. My assumption was that when I wanted to upgrade to a phone requiring a data plan, generating lots more revenue for them, Verizon would do everything they could to make it convenient for me.

Not!

Only after I am 20 months into my two-year agreement do I become, in Verizon’s words, “eligible to upgrade with an additional loyalty discount.” Until then I can upgrade at full price. By “loyalty discount” they mean the price anyone who is not already a loyal Verizon customer could get by signing up for a new two-year agreement. And by “full price” they mean the exorbitant full retail price that nobody but the very rich or very desperate actually pays.

For example today, as an existing Verizon customer I could purchase an iPhone 4S for $650. If I were not already a loyal Verizon customer that same phone would cost me just $200. Yes, because I've already chosen to be their customer I get to pay more than three times as much for a new phone!

I have contacted Verizon several times about this, including three letters to CEO Ivan G. Seidenberg. I have made it clear that I am willing to extend my current agreement for an additional two years beyond the end of my current agreement, that I will sign up for a calling plan that would immediately start earning them an additional $50 a month, and that if they won’t bend on their policy they will definitely lose me as a customer when my current agreement ends.

Verizon's response is a consistent and firm "No". Their attitude is, “We already have you locked in to a contract. We don't have to give you good service.”

Apparently nobody at Verizon knows the old marketing truism that it is infinitely easier and less expensive to keep a current customer than it is to gain a new one. They in fact seem to be doing the exact opposite ... throwing time, energy, money and special offers at potential new customers while at the same time angering an existing customer - who actually wants to spend more money with them - to the point of losing him.

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venxxxxx
Morehead City, US
Dec 06, 2012 8:28 pm EST

They are a bunch of crooks. I have been with Verizon for over a decade. I waited 4 months after my last contract ended to pick another cheap basic phone ... and they applied the new contract ending date from the day i picked that phone. I then recently switched company to a monthly/no contract phone and thought the contract date was 4months earlier as the previous contract. Only to find out i got charged early termination fee because i still got another 4 months on the contract which doesn't make any damn sense to me. If I waited 4 months later to pick another crappy free phone, why the he ll is my contract extended for another 4 months ? and not the original contract ending date ? but then they twist it and said its the early equipment upgrade date...blah blah... Well, they can take that last $80 and try to clear their smeared crooked name. I will not ever switch or recommend anyone to get service with them. And will never sign another contract with any companies ever again.

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Regary
Colorado Springs, US
Nov 30, 2012 3:05 am EST

Agreed. When you sign the contract, the contract details how long it will be till you are eligible for an upgrade. I have a Verizon phone - they already allow you to upgrade four months before the end of your contract. You already received a phone - albeit a basic phone - at an extremely discounted amount, or you wouldn't have a contract. I'm not saying Verizon is the best company in the world - they certainly are not.l But you, OP, are in the wrong on this one.

Why The Long Faces
Why The Long Faces
, US
Oct 04, 2012 3:01 pm EDT

I am a pharmacy technician doofus. If I worked for every company idiots like you accused me of I would never get any sex. I would be rich though.

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Tuga
Mountain Home, US
Oct 03, 2012 2:20 pm EDT

obviously you work for verizon

Why The Long Faces
Why The Long Faces
, US
Oct 02, 2012 4:12 pm EDT

They gave you the service you agreed to when you signed up. There is always a 2 year upgrade wait. It even says so in your contract had you bothered to read it.

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Tuga
Mountain Home, US
Oct 02, 2012 3:55 pm EDT

same kind of issue here i am a loyal verizon customer for 2 years and i agree they are going to loose me after this contract is done i'm going to AT & T i am done with verizon very very poor customer service and lack of interest for the existing customers

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Verizon unreliable and poor service

We had Verizon upgrade our internet service to Fios 4 months ago. Since then the service is down between 1 and 3 days a month. Customer service stinks. Finally, we got so tired of the endless hours spent on the phone with them (plus going elsewhere for critical internet connections) that we asked for a credit for all the down time (not to mention OUR time and gas). NO DEAL! "Sorry, sir, we can't give a credit for any time down less than 24 hours." Nor for the multiple days down either, it appears. LIARS!
The only responsive people at this outfit are in the sales department. Otherwise, it's wait on hold, no consideration for all your lost time and service (did I mention we've gone through 2 boxes - in 4 MONTHS!).
Verizon stinks. Don't get trapped. Go somewhere else. We're about to dump this oversold albatross.

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Verizon dsl speed

The service advertized and being recieve are totally out of wack. I can go to a coofee shop up the street with my lap top and get faster internet download speed free, than having to pay for quote "high speed internet service" here at my home. Trying to get a hold of Verizon to have this problem looked at is another story in its self. Have to get someone in the philippines to set up an appointment just to look at your system. Would reall like to have someone look into this problem and provide us with better internet service as soon as possible

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Verizon man bashing

The commercials depicting a little girl "Susie" and her lemonade stand has a very destructive theme of man bashing. The little boy in the commercial clearly is trying to help the girl by informing her of a vending machine which is low in product. He works hard to let her know. When he finally gets to her, she informs him that she already knows about him...clearly demeaning him and pretending to be superior. This type of ad demeans little boys and is extremely offensive.

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alysonm
, US
Dec 27, 2011 11:20 am EST

I'm not understanding what is wrong with having a girl running a lemonade stand? I don't see how it in anyway is bashing men, more then empowering girls. I agree with the previous comment, it is about time, it isn't a commercial demeaning women!

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soldierone
peoria, US
Oct 06, 2011 9:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hmm this relates to me. I have a piece of crap Droid 2 and for some reason every issue it has is blamed on apps and needs a hard reset or factory reset every month. Guess I'm the boy, when I know something is wrong and want it fixed Verizon (the girl) is too stuck up to listen and actually fix the problem.

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Verizon false advertising

I am writing on behalf of my 90 year old father who called and ordered his cable service to be switched to Verizon in exchange for a 19" LCD tv several years ago. Dad called the day that the flyer came in the mail, and was told after he ordered the service that the tvs were backordered. This went on for several months. Then the story changed to "we dont know what youre talking about". Many months later after trying to resolve this and being told "sorry sir no tvs", he disconnected his Verizon service. After the Verizon nasty notes, the bill collectors began calling. He began receiving nasty calls and letters and explained his case several times to no avail . They explained over and over and over that he still had to pay an early termination fee. When he told them that they didnt live up to their end of the deal, they hung up and then the bills that came increased from well over $200 to well over $400. Several years later he is now incapable of handling this issue and I am now fielding the rude bill collector calls. I explained it to them and they keep calling and calling trying to get us to settle and pay half. Can you please help us? We are at wits end, no one listens to our story. Thanks in advance for any help you can provide.

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Update by DebG
Sep 29, 2011 4:35 pm EDT

Im not in the habit of paying for things that I havent received as agreed upon. They are expected to produce, I am expected to pay. I didnt break the deal they did before we had any intention of giving up their service.

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Verizon avoid at any cost guys

I went to Verizon's website looking to order tv throught them. The website sends you to Direct TV. While ordering direct I was told about a promotion that I would get a Free Compaq Mini Notebook for having ordered all 3 (telephone, internet and direct). The manager Alfred gave me an account # to give to Verizon. I then called Verizon. The man that I talked with told me also that I was entitled to the free compaq mini notebook but that I had to call back in the a.m. because the dept that would take my mailing address was closed. I asked if I should just order it online and he said absolutely not. Therefore I called @ approx 8:15 am. The woman that I talked to said that I would have to get it threw the New York office. She gave me the # and connected me. I was transfered to a woman by the name of Jessica. She told me that she would have to check into it. After several minutes of being on hold, she came back on the phone and told me that I was not entitled to the mini compaq notebook. I then asked to speak to a supervisor. A woman by the name of Cellina got on the phone and said that I was in no way entitled to the mini compaq notebook. I asked her then why was I told by 3 people that I was and I was given the account # by Alfred. She told me that she would check into it but I was out of luck. To try back in November when Verizon gets there own tv service. But it was not available to me. I have their home phone, cable and 3 cell phones. They also have a double deal, which consists of home & internet. You also receive a FREE mini compaq notebook. She said that I wasn't entitled to that either because I had ordered the more exspensive internet service. I am very upset that I was told by 1 direct tv manager & 3 Verizon people that I was!

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

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Verizon In-depth Review

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Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

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Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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