Complaint Rating:

Company information:
Verizon
Brooklyn, New York
United States
Phone: 347-270-3260
verizon.com

I ordered DSL service through Verizon's website. The sent me an email to let me know the date of installation. On the email it stated that I had the option to reschedule if the assigned date was not convenient. I called to reschedule and was routed to India. I was told I was not able to reschedule. They couldn't give me a 4 hour window so I took off the entire day from work.

Two days before the scheduled installation date, I received an email confirmation reminding me to have someone in the home. Well I waited all day and noone showed up. I called to find out what happened to the technician and was transferred 7 or 8 times!!! And each person asked me the same question: name on the account, address, phone number and last 4 digits of ss. I repeated this 8 times to 8 different people!!! I finally yelled at the next rep and told him he better not transfer me to someone. So he looks into the system and it said that my service order was pending and it was approved for installation!!!

Unfreakinbelievable!!! I took off an entire day of work for this??? And get this...the next day, they emailed me and told me that I did not qualify for their DSL service.