Complaint Rating:

Company information:
Verizon
Morgantown, West Virginia
United States
www.verizon.com

Verizon Sucks, PERIOD.

I tried several months ago to get DSL service, for 7 years I have waited for service and now when I go to the verizon website and enter my number I get "congratulations, DSL service is available on this number".

Or is it?

I got my confirmation, a few days later I got my modem and start date, 10 days later I get an e-mail saying, sorry, DSL service is not available to your number!

So I send the junk back and wait, a couple of days pass and I check my number on there site again, this time its not available.

So several months pass and I happened to check my phone bill online and it told me again I could get DSL, I called one of there pushy sales reps who told me to go for it! so I did, I got my confirmation e-mail again, I got my equipment again and 6 days later I got the "DSL IS NOT AVAILABLE" e-mail.

Why do they play head games with people, I am not that far outside of a BIG university town of more then 23,000 students, guess where the DSL/FIOS is...

So I pay the same amount as anyone in town for my phone service, in 7 years I know they have had 2 major upgrades, one to DSL and the other to FIOS, I still sit with a Dial Up connection, but verizon wants to offer me dial up, is that an insult or what?

Verizon like most other corporations needs to be broken up and made smaller, its obvious they cannot or will not talk or listen to there customers, even 3rd world countries have DSL.