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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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9:11 am EST

Verizon billing for office phone lines, fax line, internet and fios tv

Several months ago I called and asked to have my TV package changed to a slightly better package. I was told the nest level up would increase my bill from around $200 a month to around $225 give or take.

My first bill after changes was over $300. I called and complained and was told that was just the first month because of the change and future months would be around the $225 as I was told it would be.

My next monthly bill was over $470. I called and was told I had the ultimate FIOS TV package. I was livid and said I wanted to go back to the minimal TV package that I originally started out with. I never asked for the ultimate package and asked that they adjust my bill because their mistake caused such a huge increase. I was told it would be taken care of. It took a few more e-mails but eventually the package was changed back to the basic package I had to start with.

However when I asked about the bill adjustment I was told that everything was correct and was basically blown off. Now I get a termination notice because I have been waiting to get the bill adjusted correctly before I paid it.

I have Verizon for home, wireless and my office and pay over $6, 000 a year between all of my services. All I am asking is that they do what's right.

Please let me know what I need to do to get someone to listen and adjust my bill accordingly. My original bill had been around $200 a month. My bill for the past 3 months totals nearly $1, 100. My next option is contact the FCC and BBB and ask for help. I would like to stay with Verizon but if I can't get satisfaction I will out of principle move all my accounts to other carriers. I know Verizon is huge and could care less about losing my business but please at least act like you give a darn.

I doubt I will hear anything but am trying.

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8:38 am EST

Verizon misrepresentation/false advertising.

10/11/2016, I attended the Perry National Fair in Perry Georgia. There were several Verizon kiosh set up at different locations. As I was walking by one, a salesperson by the name of Gabriela Larosa asked me if Iwas interested in a tablet for $1.00? I said, no thank you. She said what if I can lower your Verizon bill? Of course I said yes. I am retired and live on a fixed income and if I can save any money, I will. This young lady told me that I was eligible for the tablet plus she could get my Verizon bill lowered by $7.00 a month. 3 of my girlfriends were with me and are witness to our conversation. Gabriela also told me that the activation fee would also be wavered. I was elated. A $1.00 tablet and a lower Verizon bill. My lucky day or so I thought.
My October bill was $94.35. My November bill is $148.83. I have tried to get someone to explain this to me and no one can.
My first attempt was Friday, November 18th or 19th. I called customer service. No help.
On the same day I went to the Verizon store in Byron Ga where I do business. The represenitive there (Keosha Postell) made the comment that she wished she could have told all the people who got the $1.00 tablet to not do it. She also told me that I had to travel to Zebulon Rd in Macon Ga because that particular group was from that store.
The folks at Verizon on Zebulon Rd in Macon were dumbfounded also. Connected me with customer service AGAIN and spoke to a lady name Maquanta. "Q" for short. AGAIN she could not explain, so she put me on a 24hour call back from someone who could help me. No one has called back. I do not want this tablet. The ONLY reason I took the tablet was for the $7.00 decrease in my bill. I have been taken advantage of and I need someone to help .
I tried to contact gabriela.[protected]@cellularsales.com. [protected]. No return response.

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Billy Joeseph
, US
Dec 30, 2016 10:59 am EST

yup same problem i went with verizon because way cheaper than comcast but not my bill is higher thaqn the 158.44 i had which only once i paid that reduced bill removing services and equipment every month after that bill was $3 to $4 higher for no reason ... now i have to pay $175.73 almost $20 more urghhhhhhhhhhhhhh yess i live in big city Phila the fees here are criminal 1/4 of bill is FEES FEES FEES

TIP you can bury verizon legqally by filing compliant with the FTC and fair debt credit protection act for over charging you evry penny

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9:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon unethical behavior.

Verizon Wireless / Pinnacle Collections
Please be advised that a collection posting on my credit report is in error and needs to be corrected immediately. They have been terroristic in attempting to collect a Verizon Wireless $746.00 on a charge that is not legitimate. And now after you sent 8 credit collection agencies after me over the past 7 years I demand that this be corrected.

As I have told them and the other 8 collection agencies, I do not owe this money. This collection posting with the major credit bureaus has adversely effected my credit score. As a result I have suffered damages over many levels as these type of preditorial attempts to collect false debt. If this is not remedied in the next 10 days I will have no choice but to file litigation in Magistrates Court to recover my loses which documented is in excess of $4, 200.00. Please correct this at once.

Please confirm that this has been fixed.

James J DeFeo
1304 Links Road
Myrtle Beach, SC 29575
xxx-xx-8767

[protected]@aol.com

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7:24 am EST

Verizon costco gift card

On 3-9-16 at the Verizon counter in the Costco store in Victorville. I got 2 I phones and was told I would receive a $450.00 Costco gift card. Had to wait 3 months. I checked on it and found out I was to mail some paper in witch I didn't no to do. I was told to mail it in now. Wait 3 more months checked again and was told it was coming soon. A week or two I received a $225.00 check. Went back and was told they thought I only got one phone. they told me that they would hurry up the other check. I checked 3 days ago and the hurry up wasn't done. The man I talked to said he did the hurry up and someone would call me. No call. The only name I have is Gregory Moral Jr. Can you help Thanks William Quam

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Update by William Quam
Nov 10, 2016 7:27 am EST

Just want what is mine

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4:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Verizon data carry over

Well as usual verliezon is at it again with the verbiage that they use..this time the data carry over is not carried over for more than a month but in Oct 16 when i last seen the data hubscam it show i had 26 % left..it said nowhere that i had to use it or lose it..but in all fairness most will agree verliezon is a predatory institution on the decline to much more friendly competion..so i say good bye predators..

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4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon verizon iphone7

Kristie at Verizon store in Spartanburg SC was very rude and wanted to argue with us about warranty and tried to tell us we had been a customer for 5 years! Does that matter for the purchase of the $600+ iPhone 7!? Justin the solution manager as well. My husband came in prior to the purchase to get the amount. And it was different than what Brittany told him prior and she has been an employee for 3 years. ? We received information on the warranty and they didn't say anything about the $149 deductible! We have been mislead and I told Kristie my husband works hard so that's why he came in prior to the purchase! She stated she works hard too!
You can contact Roger Ward with an apology [protected]

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5:13 pm EDT

Verizon wireless fraud

In November 2015 an account was opened in my name. Despite MONTHS of email, letters, FAX, and promises of 'we will take care of that' there is an illegal inquiry on my credit report. I have records, they acknowleded the illegal activity in an email sent to me on November 30, 2015

Nearly a year has gone by, they still can't seem to resolve the issue, or to tell the truth.

NEVER, NEVER deal with Verizon. They are incompetent.

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10:31 am EDT

Verizon internet and telephone

When being a Verizon customer became unaffordable, I phoned in to customer service for relief. They basically told me that if I didn't like it, I should switch. So I did. They subsequently terminated my service and I was without telephone and Internet until my new service provider completed their installation. Unbeknownst to me, Verizon reactivated my service and began charging me after-the-fact. When I attempted to reconcile my final bill, Verizon had added charges beyond my original termination date. When I refused to pay the erroneous charges, they listed me a delinquent and put a lean against my credit report.
I have tried on every level possible to resolve the issue with Verizon including; Customer Services (several times), Executive Relations, and writing directly to the president (Lowell McAdam) and the VP/CFO (Francis Shammo). Verizon refuses to relent or compromise their position that they are justified in charging a customer after termination.
It is important to note that the disputed amount is a paltry $63.44 for a $131 Billion-dollar corporation. I could pay this amount just to make the "go away" but the principle of the matter forbids me from giving in to their bully tactics.
If you have a choice, please DO NOT DO BUSINESS with Verizon. They are willing to engage in questionable business practices and treat customers with such disdain.
Thank you.
Raymond L
Pittsburgh PA

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12:36 pm EDT

Verizon vendor

Ryan Rodulfo when I was in the 12th grade morningside this girl Karen was a 9th grader new in my school. My basketball teammate said she wants your phone number. I told my father Sydney no one wants to go to b asketball practice with me any more who wants to . Boogar. she called my previous phone number on 99th and told me to walk down hawthorne blvd. to Manchester. In her pajamas. I don't no if they really know who I am that's the street the Los Angeles Lakers owner Coach clayton for varsity and college use to call me to try out for the NBA in the forum. With whats his name Inglewood NFL MCkenzie . I don't look like Mr. Mckenzie. Westchester ymca. I showed up in the finals with big teenager basketball men from Inglewood y.m.c.a who practice their point guard moves when you sleep in your pajamas. So now Ms. Karen pajamas wheres my pepsi?

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1:26 pm EDT

Verizon mobile phone plan

After having ten years of Verizon service, we moved our business to Sprint in 2015. We paid Verizon until one week past the switch date to Sprint. In essence, we paid to Sprint and Verizon for an overlapping period of one week as requested by Verizon. But later Verizon wanted us to pay till the end of the billing cycle, an extra 18 days.

When I explained this to their Customer Service, they did agree that we don't need to pay for the days the service was not provided by them; the representative told me before Christmas that a credit of $121.7 will be credited for 18 days (October 1-18th) and later told that her supervisor didn't approve it.

I have explained all this in writing but Verizon decided to turn this as an unpaid debt to multiple collection agencies. Each time I explain to a Debt Collection Agency and they withdraw the claim, Verizon is finding another one to harass us. I just received a fourth one.

We are hoping that someone at Verizon will stop this harassment and make sure that this won't happen to others either.

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5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Verizon wireless prepaid service

I called verizon omen 10/10/16 to set up a new prepaid account, and The first rep that I had spoken to said everything was fine instructed after asking for my credit card instructed me to turn off the phone put the sim card in phone and my account would be activated; unfortunately that didn't work which caused me to call back spoke second rep who ask to place me on hold twice while she research the issue. I was on hold for 12 minutes without her checking back then I was blind transferred. To be placed on hold for another 12 minutes or more, then 3rd rep answered told me I wasn't charged she need she need to place the order, because she had no record of an order being placed, doing that time she said I was never billed. She finally got the phone activated. I called my bank and showed 2 charges in my bank account said vzw and the rep told me they never charged me. I called back the fourth time spoke with 4th rep who said she has no record of an order or charge to my credit card so I ask for supervisor and she placed me on hold, no sound then music playing as if I had to make a selection to press an option, so she called me back from a 610 area code number said she had the supervisor on the line and transfer me. I explained to supervisor she said they didn't charge but she showed 45.00 dollars and that was done at the store and I explain I was never at the store at home and called over the phone so she insist to call my bank to verify charges in my account so we conference in Wells Fargo Bank spoke with Personal banker and she confirm my card was charged twice supervisor said she show no record refuse to credit me back claiming she had to check with another department because it showed someone at the store charged my account; then she said she was releasing the call from the banker to speak with me on the phone to resolved the concern but she HUNG UP and never called back. Verizon wireless use to have the best customer service there is but that has changed over the year, it is horrible like the rest. A supervisor who acted unprofessional who manage or oversee other representative in her department, and this is new Verizon. I advise that is fraudulent.

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12:41 am EDT

Verizon billed

I had a contract with Verizon Wireless and two months ago my contract finally expired. I was never satisfied with Verizon Wireless and was really happy that my days with these guys were finally over. I switched to another mobile service provider.
Then, one months later I received a bill from Verizon Wireless! I contacted them right away and demanded some reasonable explanation. They billed me when I was no longer their client. Their rep said that was probably a mistake and promised I'll get a full refund, but that never happened and it's over a month now! Every time I call them I get nothing but empty promises! Some things never change.

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3:18 pm EDT

Verizon price increase and contract renewal

I have been a Verizon FIOS customer in Long Island since they came, about 10 years ago. I am about to renew the service contract with Verizon for another 2 years (the 3rd or 4th time!) but they have changed their business methods and ethics drastically. First they want me to either buy a new router (although I've always had a free one from them from the very beginning) or pay a $3 "monthly maintenance charge" if I choose to keep the existing one. Second, the used to give me some more speed or some service add-on every time I would renew the contract, but this time it is an increase in service, take it or leave it (reminded me of Cable vision 10 years ago!). Their customer service reps are bored and tired, they don't really care if you're happy or not and are not even bothered if you tell them that you think of moving to the competition. It is just not the same company that was 10 years ago until a few years back - all they care now is new customers (to whom they offer great deals to get them in!) while the competition got much better, offering better deals. I am seriously looking into leaving them, although the overall quality of service was good - but it is not everything, if they don't care about you!

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12:23 pm EDT
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Verizon verizon fios

Moving to an area where Verizon does not offer the same services I have currently. Contacted Verizon 2 weeks ago and was told that services could be canceled without penalty due to above. Today I am told that I will have to pay a penalty in order to cancel services plus I received emails to my account indicating new service being installed at current location. What gives?

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4:11 am EDT
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Verizon new account nightmare

I called the Verizon sales department because I wanted to switch two of our family phones from Sprint to Verizon and because Verizon was offering a weekend promotion that discounted each of the two phones I wanted to buy by $200. The salesperson helped me with the phone details and the Verizon plan that best suited us. I then asked about trading in the old phones - she said that Verizon would purchase each one for $200 under another promotion. Running all the numbers, the deal looked good to me and I finalized everything.

I received the phones a few days later, along with several emails from Verizon, welcoming me as a customer, explaining how to activate the phones, etc. One email explained how to trade-in my old phones once the new phones were activated and the content from the old phones was transferred properly. I went to the local Verizon store to turn in the old phones and it turns out that Verizon would not honor both promotions - the discounted new phone purchase and the $200 per phone old phone trade in. I spoke to Verizon sales and the salesperson was extremely apologetic, said I shouldn't have been offered both promotions, that she would give feedback so that the original salesperson would get retrained, and so on, but offered nothing as far as a better solution for me. And she believed that I had been offered both promotions because it was obvious from my account that I had paid a discounted price for each new phone, and she could see that I had been emailed the information about how to trade in my old phones for $200 each.

A few days later I completed a customer satisfaction survey that Verizon sent me, giving them the lowest rating possible on the interactions I had with the original salesperson. At the end of the survey I was told someone would contact me to discuss this further but so far no one has (and I'm not holding my breath.)

I was planning to switch a third phone from Sprint to Verizon once that phone's contract is finished, but I am definitely rethinking that. Just thought others might like to know about this experience.

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3:39 pm EDT
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Verizon cell phone and ipad service

August 2014 I began receiving text message's stating I was over my data limit and Verizon was adding more data to my bill. I would receive several messages a day. I would call Verizon sit on hold for up to an hour to be told by the agent that they were having problems with their system sending out text messages, they would no your good. I would hang up and within 15 minutes I would get another text message telling me I was out of data...this went on the entire month! In Sept. 2014 I received a bill for over $1200. I called Verizon and told them I was not paying this bill. I would pay my custom monthly bill. They would not own their data text problem so I left them. By the end of October they sent me a bill over $5000. I am not paying this bill. They are unethical and fraudulent. They have now given it to the third collection agency and I once again told collection agency what happened. I am not paying this bill! I will pay my custom monthly phone bill and not a cent more.

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11:32 am EDT

Verizon verizon web-tracker

Enter into Google Maps 34.[protected] -118.[protected] and view Verizon's secret tracking facility in Santa Monica California, which tracks their users web-surfing habits by using their wireless phone email account address, when users use their laptops or personal computers.

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2:09 pm EDT
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Verizon billing problems, unethical behaviour

I have been a customer for over 10 years for wifi aircard. I used the card occasionally while travelling or at business meeting. Over a year ago, I noticed that I was having trouble connecting to the network. Multiple phone calls later to customer service and tech help, the issue was not resolved. I told CS to disconnect and I would add a data plan to my mobile phone. CS never noted that in my account. A month ago, I was told that service was disconnected and account would be revised to $0.00. Yesterday, I received a phone call for service - owe over $150.00. I found out a month ago that Verizon upgraded their network and that my wifi card was obsolete. The company never contacted me about this but continued to charge me for services that could not be used and pretended to help me fix the issue. Supposedly, I received a phone call last month telling me that the account credits were denied and that I owed the full amount. I have caller ID on my home phone and Verizon never attempted to contact me. This company is crooked - charge for a service that is inaccessible but never let the customer know. Even after they are told to disconnect, they continue to charge for services.

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5:35 am EDT

Verizon fraudulent national directory assistance charges on bills

Verizon has several times fraudulently billed us for National Directory Assistance calls. The charge is 2.75 (3.00 with tax). We NEVER use directory assistance!

They have credited the 3.00 back to our account this time but not until the service rep repeatedly insisted that the call was made from our phone number. This is SO frustrating!

We asked that the Directory Assistance service be removed from our account, however Verizon said that that cannot be done. My thought is, if half of Verizon customers who are randomly being charged 3.00 don't call in and ask for the charge to be removed, Verizon is making millions of dollars off of this scam... no wonder they won't remove the service.

I'm so frustrated that they can skim off people this way without any recourse from the consumer. If they can bill us for a service we should have a right to decline the service to avoid the possibility of future fraudulent charges.

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11:58 am EDT
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Verizon landline phone service

having problem getting land line, "copper" service repaired. tech sent to my home but NOT to repair land line; sent to CHANGE service to FIOS fiber; tried again with customer service to get service repaired. it seems a decision has been made at the corporate level to allow the "copper" land line system to deteriorate to force customers to choose the more expensive FIOS, either alone or as part of one the "packages". This option also eliminates the possibility of receiving the "Lifeline" senior citizen discount. This discount keeps my monthly bill usually at less than $3.00. FIOS bills would be 500 to 1000 percent higher or more. It may be paranoia, but it seems that in New York State, especially Western NY, senior citizens are being targeted as a consumer group and/or demographic. VERIZON has a virtual monopoly on land line phone service, having "inherited" it from AT&T in the late 20th century through various incarnations, like NY Bell, NYNEX, etc., after that self promoting yokel Ralph Nader destroyed our convenient, reliable, innovative, integrated, and Federally regulated communications system ( a self appointed saviour of the masses ). Can this issue be referred to a Federal agency for investigation? Is a criminal investigation warranted? Is a Congressional investigation warranted? What can be done to save the senior citizen "Lifeline" discount?

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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