Complaint Rating:

Company information:
Verizon
N/A
Tampa, Florida
United States
Phone: N/A
Verizon.net

Upon installation was initially notified the DVR box was unavailable, which was a notable reason for ordering in the first place. I told the technition to stop the install, he immediatly got on the phone and found a DVR and drove to get it. After the install we were told our free gift of a 19" Digital LCD tv would arrive in 6 to 10 weeks, That was Feburary 12th, it is now July 7th, and have recieved nothing to date. Another follow up call has only further antagonized me in that the now state they can send it, only after threatening to cancel all but the phone service, but will again have to wait an additional 6 to 10 weeks.

This is on par with what I've heard from other people about there service, wish I had known and taken the warnings seriously before hand. One other thing, the $109.00 Phone-TV-Cable service promotion, actually cost $174.00 actually when you recieve your monthly bill.