Complaint Rating:

Company information:
Verizon
United States
www.verizon.com

Verizon has billed me for over a year of landline and internet service that were not provided, amounting to $2000. An outside contractor confirmed that the cable line run by Verizon to my condo when my building was built is faulty and that this is the reason I NEVER had a dial tone on a phone line Verizon insisted was fine and have NEVER had internet service for an account Verizon said was functioning.

I called Verizon more than half a dozen times prior to my deployment to Baghdad in November 2006 and was told each time that the service was fine. At one point, an independent contractor confirmed that the phone line Verizon was charging me for was not even connected to my building. After pressure, Verizon reimbursed for the months of unprovided service for which I had been billed to that point.

Verizon never sent someone to test the service in my condo. Verizon never responded to my written correspondence. Since then I tried to change my phone and internet service to another provider and Verizon held up the transfer of phone line without a reason. Even after the account was switched, I continue to be billed by Verizon for landline and internet service.

I filed a complaint with the DC Public Service Commission that their staff eventually stopped pursuing after being slow rolled by Verizon for more than 6 months. I filed a complaint with the Better Business Bureau that is still active. Verizon has outright lied to the BBB, stating that they have cleared up this complaint with me directly. It has taken three letters to the BBB to reply to this and keep the complaint active.

Verizon wrote the BBB a letter saying that the fact that I paid the bills for service not provided was proof that I was receiving service. I then did not pay a bill. Verizon immediately put a negative mark on my credit report.