Complaint Rating:

Company information:
Verizon
New York
United States
www.verizon.com

I ordered a bundled package that included land line phone, DSL with 3mps, and satellite. First I was not eligible for the satellite but my $20.00 was taken and not refunded 2nd was not notified when service was turned on for the phone. 2 weeks later I phoned and was told it had been on for over a week... no compensation plus time missed from work as I was given a date when it would be "installed" Lastly the internet connection barely hit 1.5 mps which compared to dial up a family member has that is free from walmart. Canceled service December 14th within the 30 day "trial" I am still being billed for the DSL and being threatened with legal action for the phone portion. Getting through to someone is nearly impossible. After hours... yes HOURS on the phone I reached someone who could only "explain" the bills... duh! I was told I would need to call this number AND this number as everything is separate from one another. Once again this is taking hours I hold for in access of 45 minutes only to have the phone picked up and immediately hung up... which starts the process all over again. I keep trying to no avail. They were very quick to respond to my online inquiry about attaining service. Which by the way I saved to my computer for just this occasion. It was full of lies and empty promises. The rep online couldn’t help by the way had to call someone to actually get the service. Of course they picked up right away.