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Verizon Complaints - Fraudulent bill!

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Verizon

Posted: 2007-12-03 by Rosemary Russo  [send email]
Fraudulent bill!
Complaint Rating:  0 % with 0 votes
Company information:
Afni Inc.
New York, New York
United States
Phone: 1-888-257-1585
Afni Inc.com

My son passed away on November 15, 2007. On Saturday, his widow received a threatening letter from Afni Inc. saying he owed $109.06 for a Verizon phone bill with a number they never, and he never throughout his life had. It was, according to them, under his name and address. She was hysterical because my son died with excellent credit. She asked me to call them and I did this morning. They refused to talk to me about it, saying only she could call. I said she is newly widowed and very upset, but they were very rude and cold, refusing to talk to me. This is a horrible thing to do to someone who just lost her husband, but to refuse to discuss it, forcing her to have to deal with it at a time like this, is cruel.
Comments United States Collections Agencies
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Comments

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 637 days ago by Jd  [send email] 0 Votes
Per the collection laws Afni has to follow they can only "disclose" the information to the person whose name its in, or their legal spouse.
Disclosing to the wrong party is illegal and is breaking the law.

So all the spouse would need to do is send a copy of the death certificate to Afni so they can get the account closed. No need to blame Afni for any wrongdoing, especially when they are doing their job, which is collecting on behalf of the client-Verizon.

And another thing... there is nothing threatening about Afni's collection letters. It does not say anything about coming to take your house, or taking legal action, or garnishing your wages.

So relax and let the spouse send in copy of death certificate and all will be done. No need to get upset over it.

Thank you.

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