Complaint Rating:

Company information:
2030 Mayfair Avenue
Deptford, New Jersey
United States
Phone: 8562276353

During January 2008, Verizon offered a 19" HDTV if you signed up for their Triple Freedom Package (Direct TV, Internet and Phone Service). The cost quoted was $99 per month if you chose not to accept the "Free" TV, or $109 per month if I chose the "Free" HDTV. I accepted the offer of the TV. Each month thereafter I called because no TV was delivered. Each time I was told more TVs were going out and I would receive mine soon. I received an email requesting that I pick a prize, a "$50 gift card" or a "mini camcorder." The email did not say to PICK A PRIZE IN LIEU OF THE TV. I picked a camcorder, valued at $50. Each month I called about the TV, each time they mentioned the camcorder, but after hearing my story, each representative I spoke with guaranteed me the TV. Each time I spoke with the Promotions Department and they told me they were noting the file. Finally in October 2008, a Mr. Kelly left a message in my voice mail saying I was not going to receive the TV, that I chose instead a camcorder. Again, the email did not say I was not getting a TV, it just said choose a gift. I honestly thought the gift was in addition to the TV. Now I am paying the extra $10 a month for the rest of my life with Verizon services, for mini camcorder with a value of $50, and I did not get the TV as promised when I signed up for the "Triple Freedom Package". I feel they promised a TV to sign me up for the plan, tricked me into paying an extra $10 a month, and also tricked into choosing a mini camcorder which was never mentioned in the Triple Freedom deal. I think Verizon was deceptive in the offer and the delivery of promised goods and services. I have no TV, I am paying the extra $10 a month and I have a $50 camcorder that I have no use for.