Complaint Rating:

Company information:
DirectTV
United States
directv.com

I had occasion to talk to DirectTV, after getting repeated automated messages which I wanted to squelch. In talking with the representative, it came out that they "have in their records" that my contract was extended TWO YEARS this summer after I replaced a faulty receiver. They claim that by getting the receiver replaced, there was a VERBAL agreement to the two years contract. I would have never made such an agreement as I am moving and planning to cancel them within the next few months. How do they get away with this? What does a consumer do about this?