Complaint Rating:

Company information:
Velvet Chair Salon & Spa
7021 Maple St.
United States
Phone: 402.991.4642
www.velvetchairsalon.com

I was charged incorrectly by this spa when I had a spa party here for my wedding. After emailing and calling several times... I finally got a detailed bill... I went through it and found the incorrect charges... even had proof from their website and this is how the owner responded to me:

Avesta,

For the last time, everything that i sent to you on the spreadsheet is what we discussed prior to you putting 1/2 down for the services. I have no reason to try and cheat you out of a few measly dollars. You wanted the body ex foliating treatment WITH the hydrotherapy bath soak afterwards, there is a price difference dear. I stated that when we first spoke. I also verbally told you the airbrush tan was $50 each. Maybe with all the confusion of your wedding plans, you forgot all that we discussed.

I apologize if you overspent your husbands credit card limit he allowed for you. Please be sure to check with him and give him a total before the next time you plan a party. Can you believe how sketchy this is? even with proof on her website she says she "verbally" quoted me a higher price... I mean come on... this is such a scam and this place really is horrible... and don't even bother if they do charge you right bc it is not a spa... it is in a sketchy mini strip mall and you even have to go find your own glass of water. I am going to dispute my credit card charges so I hope she has fun trying to convince them of a so-called "verbal agreement".