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1.9 135 Reviews

VCA Animal Hospitals Complaints Summary

30 Resolved
104 Unresolved
Our verdict: When using services from VCA Animal Hospitals with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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VCA Animal Hospitals reviews & complaints 135

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10:35 am EST
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VCA Animal Hospitals rip off

I took my cat here. I knew she was very sick, we adopted her after her original owner died. We had her for only 1.5 years and nursed her back to relative health. We took her here because she was having a hard time breathing. The vet said the diagnostic tests, just 2 x-rays would cost $165., then if they couldn't find anything from that they would have to put a camera down her throat... I couldn't afford all this. He gave her a shot of cortisone saying this would help her but just for a short time. It did and it gave us time to think what to do. They said euthanasia is $123 when i asked. But the next day, her breathing became so labored again so I brought her back the next night to euthanize her. I told them when I came in what I needed, that I needed her to be put down. The girl brought me in the room and called a vet. in. I told him what was going on with her, and what the vet said yesterday and told him I needed to put her down, I was crying. He said he would get his stethescope. He listened to her, we talked for a bit, I thought he was just being nice. I told the girl I wanted to be with her while she was put down, and they had me fill out a paper on what I wanted to do with the remains. I asked if any of these options cost more and she said no. Then she took my cat, saying she was going to start the IV. They brought me to the front to pay and asked for $230! I was shocked. They said the extra was for the vet to examine her. The vet came out and we argued about the unanticipated cost $100 for him to listen to her lungs but they took that cost off. Then they were going to charge me $75 for them to dispose of her remains when earlier they told me it was no extra cost, so I told them I would take her home and bury her. Then, the girl who took my cat to start the IV comes out with Samantha wrapped in a towel, again I was shocked and said, "I told you I wanted to be with her" and took my cat and ran out the door.
This place is horrible. Not only a rip off but a bunch of liars. They are predators who try to prey on you when you are vulnerable. Please, spread the word, never take your animal to this place. A horrible experience, it was horrible that Samantha died, scared, without me with her. They took that away from me.

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9:16 am EST
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VCA Animal Hospitals failed to properly diagnose blood tests result

VCA Smoketown, Pa diagnosed our 14 year old jack russell with high liver enzymes and gall bladder levels extremely high after senior blood test results for 300 dollars.

They recommended a medication formula for another 100 dollars which we followed daily no other testing was done and were told to come back in a month.Fourteen days latter we had to put our precious pet down.There was no compassion from Smoketown!VCA is in it for the almighty big business dollar.We received more concern and compassion from the oncall vet at our local PETS emergency center then we did of our vet of 14 years!

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6:34 am EST
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VCA Animal Hospitals delay in surgery

I am pissed because I made an appt to have my cat fixed with an office visit the same day and my daughter took the cat at 7am and I am was supposed to pick up my cat after work. Then they said they were over booked and could not do the surgery after she got there and made up a story that because he had his shots, they couldnt do it. They knew he needed shots. They also overcharged me for cleaning his ears. The office manager in claremont ca lied to me. I will never go back to vca because they lie and overcharged me

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12:25 pm EDT
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VCA Animal Hospitals worthless and expencive

I have a constipated dog and took him to the vca. 2 days and $2100 later I still have a very sick and very constipated dog. They didn’t do anything except run a bunch of tests, hold him for two days, increase charges, and administer two enemas a day. The things they were charging for were ridiculous! $85 dollars to administer shots. Not counting the price of the medication that was being given. $40 for an iv dispenser rental. That’s right; they charged me a daily rental fee on the bag holder for my dogs iv. Unacceptable.

This was one of the worst experiences of my pet owning life. I feel used and fully taken advantage of. I will forever and always recommend against the vca to everyone I meet from here on out. Greed in your moment of weakness is their business plan.

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DianeMac
DianeMac
Greeleyville, US
Aug 22, 2010 9:41 am EDT
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Anon, if you don't like your job quit! Opinions, yes everyone has one.
The minute you opened your mouth, you reap of ignorance!

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Anon
San Francisco, US
Jun 20, 2010 2:20 pm EDT

It's called a 2nd opinion. You ignorant pet owners should take some responsibility. Before you attack me, I take calls from you [censored]es all day. "I think my animal is dying! He hasn't been eating for 3 days, and has been breathing heavy and can't stand up anymore." "Can you be here in 30 minutes?" "Hm...welll...no, I have to pick up my kid from school. Can I just come next week?"

Your pet is suffering you say? Ask yourself ONE question: "Who has been taking "care" of my pet?"

DianeMac
DianeMac
Greeleyville, US
Mar 17, 2010 5:58 pm EDT
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kjearsion, you have a bad attitude and a nasty mouth! You are not Worthy of MY TIME!

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kjearsion
Columbus, US
Feb 17, 2010 6:12 pm EST

wow DianeMac come on the people that work there are just regular CARING people working for a company. Im sure they all care about either animals or people. They get paid to do their jobs and they dont make up the prices! Either the owenr or city or w/e made prices and charges way before the people started working there. Come on grow the ### up stupid ###. Also there is ALWAYS someone somwhere that has a bad experience with a company.. Just b/c you got charged out the ### for a constipated dog dont make the vet a bad place to go. maybe if you fed the dog right in the first place it wouldnt of happend. damn annoying ### people

DianeMac
DianeMac
Greeleyville, US
Oct 22, 2009 6:32 pm EDT
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How's your dog?sorry to hear about your bad experience.veterians are just like hospital doctors, they are in the business of money, don't care about your pet or people.

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3:32 am EDT
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VCA Animal Hospitals expense & ethics

To everyone on this board that is defending vca, you are foolish people not to be taken seriously. If you think their service is kind and compassionate and fairly priced, you haven't been to a good vet. They charge if you want to stay in the room when they put your dog or cat down. Outrageous!
Do your pet a favor, find a private vet, not a corporate owned money making false pretenses coldhearted facade of a veterinary therapeutic practice.

I warn you, stay away from vca if you love your pet.

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BoxerLoverinpa
Lancaster, US
Jan 28, 2010 12:39 pm EST

My vet in PA was bought out by VCA last year. I didn't see any changes until I took my dog for a simple nail trim. Usually he needs to be sedated. This last time he was. My typical bill was for $27.92 and this time, with the new VCA prices implemented, it was an astounding $92.84! The sedation went from $17.10 to 69.84! This price increase makes gas prices seem low!

I will be moving all my pets to a private practice doctor who has the compassion for their patients and the economic reality of his clients!

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blc2
Lancaster, US
Jan 15, 2010 6:45 pm EST

I used to work for a vca hospital. They treat their employees as horrendous as their patients and clients! A money making racket! Cut staff in half provide less care to all alling pets.If you love your pet or are in the market for a job in the vet field. Absolutely stay away! You are nothing more than $ in their pockets! They are extremely false leading in their care. Honestly, they don't care. A BIG corporate business. That just happens to be a pet business. Very, Very sad.

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4:40 pm EDT
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VCA Animal Hospitals frustration

I am so frustrated with pvca pacific avenue animal hospital. They have been great with my two dogs. But today was the final straw! I have never rarely complain about the people or the vets but the price and the place is something to worry about. How frustrating is that... They no longer accept care credit? They never sent a letter out to warn the customers. They never called or left a message in regards to the change policy. How unorganized is that?!?! Just imagine how I didn't have the money to pay for my vet bills and was depended on the care credit to take care of that... But what if? Thank god I had cash! When I came in to have them express my dogs anal glands.. Of course that cost money (26.70) and then when I asked the vet tech, if I can come in to see how they do it since its so expensive, mind me.. I work full time, school full time and to go to pvca is very expensive. It is frustrating that you want to trust pvca because you love your animals and you would do anything to give them best, but when you pay a large amount of money and then to go back to the vet tech area where animals are being treated? Is beyond me. There is blood on the freaking floor, table, handles, its not alot but smears... Mind me, I work in the medical field, whether a consumer comes in and checks out the place or a vet doctor... Wouldn't they care enough about the place? To at least clean the god damn place? I did mention that there is blood, I might of been rude... But to understand that my poor babies are being treated in a dirty place and its crazy price... Is beyond me! Make up your mind. I will discontinue going to this facility. I would rather go to another cheaper place that really do care about cleanliness, good customer service, price-friendly!

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Stacysroom
El Cajon, US
Oct 21, 2022 11:36 pm EDT

Change your Vet and call your Congress Representative. Change this hole in the Laws. Get rid of these guys.

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9:10 pm EDT
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VCA Animal Hospitals inferior treatment and service

I had been taking my cat to see the vets at vca berwyn for several years but the quality of service took a sharp decrease in the past two years.in particular, I had a vet who claimed she'd checked my cat's blood pressure before putting him on a medicine for anemia... A week later my cat went blind from an hypertensive crisis due to high blood pressure and when I talked to another vet they could find no notes of this blood pressure check having been done at all. And this blindness could have been averted had she actually checked his blood pressure before putting him on the medicine.

My advice is to stay far far away from vca berwyn. They used to be good but now, there is a lack of quality care and compassion which was most evident when I was trying to say good bye to my cat (several months later after his hypertensive crisis) before having him put to sleep and the receptionist kept running in to talk about money and fees.

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animalluv
Farmington Hills, US
Mar 25, 2009 12:06 am EDT

I took a 9 year old himalayan-persian cat into a vca clinic with pneumonia
in Farmington Hils, MI. They didn't check his bllod pressure either. They wanted to do a chest xray, and a bunch of other tests
I told them I was laid off and don't have much money on me. They said we can't do anything about that, and that vca governs
that ad you will have to pay for all services or none. I said give me some antibiotics and I will be out of there. He had pneumonia,
and had a stroke the next day, and couldn't breath. I caled them and told them, they said you will have to pay if you bring him in.
I said I don't have any money, can't you see him on professional courtesy, they said no. I said my fathers prcatice and my brothers medical practice see veterans and laid off people with no insuramce for free. They said we can't d anything about it. So I gave him
the antibiotic, but it wasn't fast enough, he dided from a stroke, which paralyzed him, and from pneumonia. Never go to a VCA Clinic.
No compassion there.

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11:09 pm EDT
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VCA Animal Hospitals - money hungry business who do not care about the welfare of your pet!

I was a long time cutomer at this particular vet over the years I have brought in cats, dog etc and spent thousands of dollars. Called in to make an appointment for my cat he had symptoms of being blocked not being able to peee if he did would be outside of the litter box in front of me, I knew the symptoms as a another one of my cats previously had thi...

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12:47 am EST
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VCA Animal Hospitals poor service

I went into the local vca because my dog was not eating and vomiting bile during a time when my regular vet was out of town for the week.

The vca vet tried to sell me several items which were estimated to cost $600-$800+ and this would simply get the dog feeling "comfy" and allow for a single blood test which carried no guarantee of any diagnosis. The vet must have taken some sort of class on selling "value added services" as I felt as though I was on some used car lot. Asking what could I spend today and informing me of credit options if necessary. They just tried to sell me so much which I didn't need. A $60 injection of tagamet and another of $75 for essentially pepto-bismol.

What a rip-off.

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6:07 am EST
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VCA Animal Hospitals poor service wrong diagnose

My 5 Year old dog who was energetic and her usual self suddenly stopped eating and was not being herself, so I took her to the VCA of Delaware Valley Hospital where she was looked at by the Dr. who could not even see and he diagnosed my dog with Pyometra, explaining to me that she needed x-rays and blood work which I approved (never once did he ask about what I feed my dog or did she eat anything new) and if he would have asked me about the food I feed my dog, he would have known that My dog was eating Pedigree (which was recalled for salmonella) and that I had been giving her Vita Life Chicken Jerky (which is suspected of causing Kidney Failure) he then scheduled her for surgery the next day at 8:30 am, and when we got her there they accepted her and about 10:00 am a different Dr. called my wife and explained that my dogs kidney levels are bad and that he would have to giver her fluids and keep and eye on her (never once did he explain that he was not equipped to give my dog the proper treatment, but after billing me an additional $499 that we would have to take her to a 24 hour hospital that HE recommended, I expressed my anger to him that he Got over $1000 from me and my dog is still sick, well I took my dog to the Cares Hospital (not the one he recommended) and the Veterinarian there told me that after looking at the X-ray’s (the same ones that the Dr. from VCA Gave me) she determined that my dog did not have Pyometra and that she has Kidney Failure and that the best we could do to stop her from suffering would be to euphanaize her (I was not prepared for this and it was the worse experience in my 43 years on this earth). My complaint is that the 1st Dr. who looked at my dog should have been able to diagnose that she did not have Pyometra from the sample he took from her (he used a glass plate and got some fluids from her cervix and said he will now look at it through a micro scope) and if he would have asked me about the food I feed my dog This Dr. could not even read the estimates that he was handing me, he had to hold the paper within 1 inch from his eyes, so how in the world was he looking at sample he took from my Dog. I believe that once the 2nd Dr. looked at the blood work that he knew she did not have Pyometra, but even though he knew that he could not provide the care my dog needed (he said this himself to me) that he would give her some fluids and watch her Kidney levels, before he could do surgery for the Pyometra (I believe he wasted valuable time and charged me an additional $499 for his services) only to tell me that I needed to take her to a 24 hour clinic, He did not even have the decency to come out to meet me when I picked her up from his office to explain the condition my dog was in. I will never go to this vet again, he should have asked me what food my dog was eating (with all the dogs getting sick from it you think this would have been the 1st thing he asked me)

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Dez101
Anaheim Hills, US
Apr 15, 2012 12:37 pm EDT

First of all SPAYING your dog would have prevented pyometria. NOT her diet! Although, the doctor should ask you about your pets diet, you have just as much responsiblility to offer any other information up to the doctor if you're concerned. I'm sure the doctor assumed you fed your pet something better than crap food pedigree, especially if you knew that there were reported cases of salmonella. Its called being a RESPONSIBLE pet owner. And trust me no doctor at any hospital wants to waste their time talking to someone picking up their pet when the owner is as irresponsible or as dense as you.

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VCA Animal Hospitals - expense/service

Serial vets: no one seems to stay long enough to see the same animal two years in a row. Office visits are seen as marketing opportunities to hard-sell the pet owner on expensive and unnecessary dental treatments, blood tests, and care products. A rabies vaccine and "yearly exam" that amounts to weighing and temperature-taking cost $86. Never again.

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11:24 am EDT
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VCA Animal Hospitals terrible experience

VCA refused to accept their coupon for $30 off since my brother and I share the same last name: he's a client and so are his cats. I paid for 1 of the cats visits to that hospital and I was magically ineligible for the discount even though my printed coupon had not disclosed any such ridiculous rules about referrals.

VCA lost my business but I found a place SUNRISE ANIMAL HOSPITAL that is MUCH more affordable for vaccines and office visits. Sunrise was friendly, welcoming and I expect my experience will be much better than VCA's when I take my cat to them tomorrow.

Shame on VCA for silly rules and poor customer service. How do they expect to gain business if referred clients are exempt from coupons?

Pets and pet owners deserve better care.

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regina burns
montreal, US
Oct 21, 2009 11:59 pm EDT

so what other animal hospital do you know that gives you any kind of coupon? maybe if you dont have 30 bucks, you shouldn't have a cat...

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10:19 am EDT
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VCA Animal Hospitals outrageous fees/poor care

VCA is a monopoly in the emergency care of pets in off hours. They run a 24 hour care center with inexperienced staff at crucial hours when regular vets are closed.
Their fees are outrageous depending on the state you live. They started in CA and have bought out practices and ER's for cash. A c section runs about $3600.00 as quoted in CT.
They are NOT a true ER as they always have to call a "surgeon" for surgery as the vet on staff is too inexperienced for surgeries. They pad the bill as though the pet was human, loose many lives and also put down pets as their fees are too high for the average person.
They have refused service to people without cash or a check. They will sometimes insist on spaying an animal after a c section.
There are no regulations as to fees charged and they have ripped off MANY people. They are the only game in most towns, they take advantage of everyone.

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tootsweet
Long Beach, US
Jun 03, 2011 3:52 am EDT

I just had a very strange run in with the Irvine office. I called to verify that a specimen was delivered to their lab. I spoke with a supervisor after being denied the information. I informed her that I was not with a vet clinic and was the pet owner. I also informed her that I was not able to get a straight answer about the test results from the vet's office and that I just wanted to verify that they had infact received the specimen, not the results or other status. the supervisor followede up immediately and left a voice mail with the information that I requested. this is where it gets crazy! I called back and received ringing tone and music for more than 3-5 minutes 3 times. When smomeone finally picked up the phone, without me saying a word, the person said, "Stop calling here! there's nothing else that we can do for you or tell you!" I tried to state that she has no idea who I am or why I called. She yelled, "Yes I do! I can see your phone number on caller ID!" I said that I'd like to speak with her supervisor and she said, "She's not here!" and then hung up. I tried calling back, and after three tries of receiving music and no pick up, someone finally answered. I tried to explain the rude behavior to them and told them that this was unacceptable behavior. I was yelled at and hung up on for no apparent reason. I was just calling to thank the supervisor, and demanded an apology. the person on the other end was obviously the same person who yelled at me before. She tried to say again that I had been calling repeatedly. I told her that I had only called and spoken with someone only once and any other calls had been hold music and I hung up because no one ever picked up the phone. she continued her rudeness, and I told her that i would call the BBB and the National VCA office. I called the CEO, left him a short voice mail on the issue and informed him that I wanted immediate attention to this matter and that I would contact the State of California, the BBB and online blogs to inform others of my treatment.

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VCA Animal Hospitals they turned my choking dog away

My dog was at home chewing a rawhide when we noticed that she started to choke on it. We opened her mouth and could see the rawhide but when we tried to get out we couldn't because it was lodged so tightly in. Our dog was having a hard time breathing. My wife put her in the car and was rushing her to the vet who is only a few minutes away and is the closest animal hospital to us. I stayed behind with a much shaken up 7 year old and called the vet and explained what was happening and that they would be there soon. I thought that way they could be ready. I was told by the evening manager Sarah that they wouldn't see my dog because they didn't have any appointments left for the day. I told her that it was an emergency, my dog was having problems breathing and she told me again they wouldn't see her. She then tried to refer me to another VCA hospital 30 minutes away. I again told her that my dog was choking and was having a hard time breathing...thinking she must not understand this was an emergency. That my dog wouldn't make it the other VCA hospital that it was too far away. She told me she understood this but they still wouldn't see my dog. I was so upset I hung up the phone. I told this woman no less than 6 times my dog was choking and having a hard time breathing and she kept telling me they wouldn't see her. My wife decided to go there anyway and demand that they treat our dog. Luckily as she was getting her out of the car she coughed it up.

Aside from the obvious what concerns me is: How does someone who works at a vet turn away an animal in an obvious crisis? And yes this hospital is large with multiple vets and able to handle situations like this. Another concern is they told me to take her to another VCA hospital 30 minutes away when about 15 minutes from there was a pet emergency hospital. They know about this hospital because the vet used to be one of a few in our area that took turns working there at night before he sold out to VCA.

When we called back to speak with the vet we were told we couldn't speak with him. Sarah also told us that it was their protocol to send clients to the other VCA even in an emergency situation like ours. Not to send them to a non VCA emergency hospital. How is this right? We were also told had we just showed up they would have assessed our dog. Even though on the phone we were told they wouldn't treat her. So our response was so we shouldn't call you to give you a heads up we should just come in. The woman just laughed. I thank god that our dog was able to cough it up on her own because in the confusion created by Sarah at VCA our innocent dog could have died all because VCA is greedy and there staff obviously doesn't put animals lives first.

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bibi
,
Oct 07, 2008 10:56 pm EDT

I go both ways on VCA. I know the one with 'sheer heart' was pretty good.
Other VCAs Ive regretted ever going.

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PZ
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Sep 24, 2008 6:22 pm EDT

As I write, we are dealing with an ill dog hospitalized in our local VCA. I have found the office staff friendly and compassionate, but the VCA culture one of greed. Of the four days our pet has been in the hospital system we have spent more time discussing estimates and fees than the actual condition of our dog. Additionally, we have to call to obtain status updates as we rarely receive calls when they are due and when contact is made we encounter stories regarding the incredible work load and more critical patients in the hospital. Reviews of diagnostics are delayed as the meter continues to run for daily itemized fees.
As a scientific services business professional, I understand that my clients do not care how busy our personnel are or how understaffed, they expect the best service and responsiveness (i.e., to be treated as if they are our only customer.) Apparently, VCA does not understand this, train their staff appropriately or does not care. After all, vulnerable families are the core of their customer base and do not have many options for advanced veterinary care.
I do not mind paying premium fees for premium service, but are receiving subpar service. In the end, I hope that the competent and compassionate staff we have experienced will have some positive effect on this company.

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wearyonlineshopper
,
Jul 22, 2008 10:51 am EDT

Amazing isn't it. I once saw a dog get hit by a car right outside of a vets office. It was suffering terribly. I ran inside and begged someone to help. At least put it down and I would pay for the shot. They completely ignored me. I went back out and sat with the dog. It took it 15 minutes to die and it was in pain all that time. Made me sick.

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VCA Animal Hospitals I just wanted some care for my friend

I went to the VCA in Berwyn, IL - 2845 S Harlem to get some emergency care for my dog. My yorkie-poo was very ill and emitting black ***/throwing up/lost weight. He was diabetic and I explained that I had recently lost my job, and had problems getting his meds. So, after telling me the fee was 130.00 just to look at him and I was not able to get the care credit. She that the Dr would look at him and let me know. The Dr. examined him and said take him first thing to the AWL and that she had dehydrated him on the house. I asked if there was anything to be done. But she restated to take him ASAP. I left and I took my TK home and he died a few hours later. I had him 11 years! Had spent over 350 just to get a diagnosis prior and to be treated like that. I begged them to help me. HA! I guess all this rights for animals is just a bunch of hooey.

I would have paid the money as I was getting my money that Tue. But my dog had to suffer because I could not pay the astronomical fee, especially since they are one of the few places open on Sunday.

I called back after he had passed to see the reaction and? What I should do? And I was told they had funeral/cremation if I wanted it. What I wanted was some care for my friend, not bury him.

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MasterMerlin
Lafayette, US
Sep 23, 2023 10:26 pm EDT

I called begging for them to squeeze me in . My dog is lethargic & pooping blood and vomiting they refused. 25 years ago before they switch to corporate, it was a good place . They care nothing about people & the animals welfare. Its all about the $$$.

I hope Karma visits you very soon!

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Rosaria Gioffre
, US
May 08, 2023 3:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Filthy conditions

Unclean water bowls, NO WATER! UNCLEAN blankets with feces and urine. Dirty cages, including feces on walls and cages, unwashed. Animals being injured due to hazardous cages . ...

Who manages this office, how is this ok? Who does this? Why is nothing being done?!

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Brian Crain
Portland, US
Oct 31, 2022 2:47 pm EDT

After spending over $600 to be prescribed diarrhea medicine for my dog, I tried to refill his prescription and was told he’d have to have another $600 exam before it could be filled. This is the definition of corporate greed.

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Stacysroom
El Cajon, US
Oct 21, 2022 11:32 pm EDT

This has been the only support forum worth posting to, at least they are trying.

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ivy fitz
, US
Mar 20, 2021 8:22 pm EDT

I also had the same experience. Horrible unethical money grubbing and in no way should VCA be called caring or compassionate or even a animal emergency hospital, for that matter. I'm so sorry for your loss and I wish you peace in coming to terms with this tragedy that so many pet owners have suffered in the hands of these hacks.
I took my dog there for care and bright him home 2 days later when he was worse than ever and traumatized by all the unnecessary procedures...never even treated correctly for why he was actually there. He died the next morning.
I hope this entire corporation meets the wrath of God at judgement time for what they do to his creatures and the devastation left behind for thepretty owners who they deceive into trusting them.

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FlippingReally?
, US
Sep 05, 2018 3:40 pm EDT

If at all possible stay away from any and all VCA company owned vets. Tho most of the vets themselves are ethically and caring of your pet(s) the VCA corporation is not. The bottom line is all it cares about. Support your locale vets that have not fallen for the corporations BS.

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holly dayin
,
Dec 02, 2008 12:19 pm EST

The only problem I ever had with VCA is bad customer service.
I had an appointment to see the dr at 4pm. I check in and the rude receptionist said 'wait till I call you."
I told her I had a appointment and she blew me off.
I waited 20 minutes and said "Im gonna just cancel."
"You had an appointment?"
"yeah, I said it several times but you couldnt listen."
'What ever."
"PUTA." I said and passed the dr who knew I had an appointment.
Its hard to find good service.

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