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1.9 135 Reviews

VCA Animal Hospitals Complaints Summary

30 Resolved
104 Unresolved
Our verdict: When using services from VCA Animal Hospitals with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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VCA Animal Hospitals reviews & complaints 135

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11:47 am EDT
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VCA Animal Hospitals overcharged

I took my dog in for his rabie shot and walked out paying $100. They said he also needed a bordetella vaccine also. $40 for both and $60 for the tech to feel his heart rate. My dog was in there no more than 3 minutes. That calculates to be $1200/hr. Is this criminal or what? These VCA's need to be investigated. People who cherish their pets like their own children but are forced to pay these ridiculously high prices for absolutely nothing is criminal. Shut these places down.

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9:02 am EDT
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VCA Animal Hospitals it's only about money

I'm sobbing as I'm writing this. I have never been more disgusted with people as I am with the people working at VCA Berwyn. I had to put my dog to sleep two days ago and, needless to say, it was one of the toughest things I've ever had to do. I took my Chica to her regular vet to do so (NOT VCA) and the doctor and tech were sympathetic, considerate, and kind...they cried with my mom and I.
Fast forward to today, which might very well be the worst day of my life. To give a brief background, I feed stray cats in my area and one kitty actually let me bring her inside my home...this is now her forever home. Turns out she was pregnant and delivered her babies a week ago, 5 beautiful babies. One baby took a turn for the worse last night so at 2:30am, I woke my mom up to bring the baby to the emergency room at VCA Berwyn. I knew the baby wasn't going to live, but brought him to the hospital to get confirmation and to do anything in my power to try and save him.
I asked to go in the examining room with the kitten-The answer was no. I asked to speak with the doctor before anything was done-The answer was no. The kitten was whisked away from me and I didn't see him for another hour and a half. I consented to fluids being administered through the vein...the doctor could not find a vein and put a needle in the kitten's BONE. The doctor, after quite some time, came out, told us she had done that, left us for another half an hour despite our requests to be with the kitty (knowing the rapid decline in kittens, I wanted to be with the kitten if it should die), then came back out with a sheet with the figure $1000 on it, the amount it would cost to do testing. She then added that the chances of the kitten surviving at all would basically not happen and she would recommend us taking the kitten home. I was livid. Why put the kitten through the torture of putting a needle in its bone? Why not let us be with the kitten? Why was everything taking so long (we were the only ones in the clinic)? THERE WAS NOT ONE OUNCE OF SYMPATHY IN THE DOCTOR. Everything she said, she said with a generic tone.
She left us again and my mom and I waited and waited and waited. Finally, a receptionist came out and I asked her for my kitten. She said, "Oh, well you know the kitten is not doing well." Umm...yes, I know that very well, do you not see my bloodshot eyes? I asked for the kitten again, saying I wanted to bring it back home to comfort it while it passed on and to try one last attempt to feed it. She said, "Well, we're going as fast as we can. You also need to pay before you can get the kitten. Oh, and by the way, the kitten isn't swallowing. If it's not swallowing, it's not eating. If it's not eating, it's going to die." Again, all said with a generic tone and a condescending air. It took everything in my power not to resort to violence.
Admittedly, I lost it and asked that she just hurry up, I have a dying kitten to comfort, a kitten I love very much. She took my money, slammed, yes SLAMMED my change on the desk, then strode off to the back. FINALLY, the kitten was brought to me...THE STORY DOES NOT END THERE. She handed me the box with the kitten inside and a piece of paper to sign. The paper was a release form, stating I was NOT going to do what the doctor had recommended. I refused to sign it. She got the doctor. The doctor said you have to sign this as you are NOT doing what I recommended. I said did I just imagine that brief, cold conversation we had where you suggested I bring him home? The doctor and the receptionist BOTH jumped on me, saying that they are trying to save the kitten and that by me bringing him home, (I AM NOT MAKING THIS UP) I am going to ALLOW IT TO SUFFER. The tone this time was pure condescension and [censor]iness. I stormed out.
I brought my poor little baby home, tried to feed it, gave up as he wasn't swallowing, and held it and talked to it about all the catnip and playmates he would have in heaven. I told him that his mother really loves him and that me and my mom love him too, but he's just not meant for this world. I told him that I was so sorry. I held him for a few minutes after he took his last breath and sobbed onto his little face. I just buried him with my doggie a couple hours ago, with a little cross to mark the spot. I have never been so heartbroken in my life.
The doctor's name is STEPHANIE ORZYP. Please, don't bring your animals here. It's all about money at VCA Berwyn. I don't usually write reviews, but my kitty deserves some action. Take care

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7:10 pm EDT
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VCA Animal Hospitals negligent pet care

We recently boarded Satori at your facility and I am extremely disappointed at the lack of care and arrogance of your staff, in particular your office manager.

Your fee gouging is not a good business, delivering up surprises and pushing services that were not required.

The office manager was belligerent and argumentative when all I wanted was to pay your inflated bill, get our dog and leave.

Only after returning home did I discover the incompetence of your staff to attend to the basic needs of Satori during her brief stay. When she got out of the car she immediately urinated as if she had not done so in quite some time. Over the next two hours she had to keep going back outside to urinate and defecated a total of 5x.

Her usual pattern is to defecate 1x - 2x daily so it would seem she had not done so in several days.

Given this issue and the attitude of your office manager, I cannot see ever using your services again and certainly not for boarding.

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Kittycatang
Livonia, US
Apr 05, 2012 7:51 am EDT

They knew, when I brought my animal in for emergency care, by the symptoms he was having, they did not know everything that was wrong with him. THEY FAILED TO TELL ME THAT. They admitted him anyway. No one there overnight to monitor your pet. It is NOT a true "hospital". My pet died they same day I brought him home, after they said he would be okay.

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Buddy's mom
Toronto, CA
Nov 25, 2022 5:32 pm EST

These people don't have any ethics. Look at all the diabolical things they did to my dog.

How Toronto Veterinary Emergency Hospital staged my dog’s condition to extort money off of me. When I wouldn’t comply they tortured, drugged, starved and assaulted my dog and laughed about it.

https://nomorebadvets.wordpress.com/?fbclid=IwAR11XKlBuT22EB1BIkuA_sfNmPXNk21PHW2NlkDJQYvyWoYzLl3BhRzUU-0

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4:41 pm EST
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VCA Animal Hospitals inhumane, rude.

Brought a dog in here the other night that had extensive damage, they took the dog back and did procedures I didn't even know they were performing. The dog I brought in was a older male, he was in shock, clearly in alot of pain. Puncture wounds all over from head to toes. The pitbull I saw attacking him even broke its tooth off in the poor dogs leg.. Now when I brought the dog they didn't want to speak to ME about the dog, but the friend I had coming who said she MIGHT have a rescue that could help. Hello guys, it was 1 AM who would be up to help?! when she arrived they came in and said they gave the dog an IV, capstar, and fetanyl. Then proceeds to tell us the dog would need over $2, 000 to get it to feel well. I did not have money, they knew that. So they suggested euthanizing... Which is not what I wanted to hear but they said it was the best solution because the dog was in PAIN.. So we agree to it. Another tech comes in saying the need the money NOW, my friend told her I'm giving you the OK euthanize th dog!H He's laying there in agony, but no they were all about the money after we clearly stated it will be covered! SO then she gets all rude with my friend and saying there was a miscommuniation blah blah blah. After the whole ordeal the tech had the nerve to call the cops on her saying she was calling them names. NO all she said was they 'were f______' mean for making the dog lay there in pain. Now here what gets me... After she paid $160/$360 they were super nice, and they apologized TO ME. What the heck? They were telling us there was no way they were going to wait til 8 to get the funds for the dog from people calling in, i understand since it was so late.. But after we left I had people call in to pitch in for the vet fees and they said "OH, sorry have to call in at 7:30 and make the payment." WTF? So what if we had the funds from callers? Would they also tell them to wait til 7:30 to put the money in and possibly help this dog?! So hypocritical... They are RUDE here, talk crap when they step out the room, hello... you have thin walls. we hear it all. Even heard you throwing the poor dogs body into a damn trash bag on the floor. Never come here if your a worried pet owner, they show no patience, underatanding, or empathy. Horrible service.

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7:12 am EST
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VCA Animal Hospitals care if my pet that resulted in death

My dog got in a fight with my other dog. I took her in for her injuries. Dr Campbell kept her all day and stitched and stapled her up. Her injuries were mainly in her back legs. When he discharged her she seemed like she was in a lot of pain even though he said she was on pain meds. She was also still bleeding a lot from the injuries he didn't stitch. She threw up in the car on the way home. It was black like tar. I turned around and took her back to have him check her. He said she was fine its was from the anesthesia. I got her home and she was panting and could barely move. She also just laid there on her bed and had a bowl movement. I called him 3 times after being home to tell him what was going on. He said she would be fine she's probably dehydrated and I could bring her in the morning if she wasn't better and he would put her on an Iv. I asked him several times do I have anything to worry about. He said no. I asked him if he checked her vitals. He said yes and everything was normal. My little Roxy died 10 minutes after being at home. His lack of knowledge killed my dog. I took her to an ER vet to verify she had passed and the vet there said it could of been prevented.

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8:03 pm EST
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VCA Animal Hospitals wrong diagnosis

Took my dog to vca for follow up after a fall, we mentioned that she was losing hair. Vet gave her meds to treat a yeast infection. After numerous follow ups and lots of money spent for a month, we took the dog to the hospital to get more help, since vca wasn't answering any of our questions, nor was the infection getting any better. After a month of disappointing treatments and meds that gave my dog pancreatittis, we found out that the so called yeast infection - was actually lymphoma. A far cry of difference for diagnosis. I'm not happy with vca - they are clearly out for $$$ not to help your loved pet. I'm very disappointed - this is the 2nd vca that we had issues with from 2 different states. We will NOT subject our pets to vca for future treatments.

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Rob A.
Dallas, US
May 16, 2012 10:15 am EDT

Angel VCA in Flower Mound Texas just screwed me over . Angel was our vet before we moved.We decided from the quality care that we would board our two dogs for a week so we could celebrate our tenth anniversary in Mexico.Our Pug was suspected of having Addisons disease by our normal vet one day before we boarded them.(our vet doesnt have boarding)They had it in writing that she was showing symptoms and needed a particular test.This was a Thursday.Monday I get an International call to tell me my dog had collapsed and was doing bad.All the calls from the front desk was to check if I was ok with the invoice.The calls I got from the vets seemed sincere.Especially the one that saved her, since he was pissed when he realized none of the info about Addisons was on her chart.The morning we got back we paid 1600 for overnight emergency.Two hours later, Angel charged me 0ver 2500 for day emergency costs, plus charged me 640 for the double boarding which included extra playtime.My pug did not get any of that.The VCA legal witch wrote up a payment plan and told me they deducted 1500 from the bill because they had dropped the ball when it came to the communication between departments.The only reason I signed was that I couldnt get my other dog out of boarding until I did.There will be a lawsuit.Only to cover the expenses that they caused.VCA still uses Angels name because they received multiple awards of excellence two years before.Its all about the money.

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7:50 am EDT
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VCA Animal Hospitals rip off artists

The experience was horrible. I waited 30 minutes in line to pick him up. They are always short staffed and the customer pays for it. They charged me a few dollars short of $800 for roughly 7 hours of care. I'm not a vet, but I knew it was highly unlikely that they pumped 3 units of IV fluid into my dog in 7 short hours. I questioned this and the Apache staff reluctantly agreed that they only used 1 and offered to refund those expenses. There was medication I paid for that was never given to him. I had to point that out for them for to agree to a refund. After 30 minutes of debate, I was finally refunded $92. I returned home only to find more discrepancies, so I returned the next morning. The office Manager MARY got downright nasty with me, telling me I disrespected her vet and the rest of the staff by not wanting to speak with the vet when I picked up my dog. That woman should never be employed in a position that requires customer contact. A person in that position should never raise their voice at a client or display hostility. This was unprovoked.

I had to call the corporate complaint department for further assistance. A short time later, I got a call from a contrite MARY apologizing and offering another refund of $100. Long story short, this place is a rip off. I identified nearly $200 in charges that I shouldn't have paid for in the first place. Those are only the ones I identified. Were there more overcharges? They charge too much to begin with. The total cost of services rendered should have been less than $400 (in another unnamed vet's opinion).

Lastly, the attitude displayed by the vet I met with was pretty much "pay the price or put him to sleep". That should tell any pet owner what they need to know about VCA Apache. In my opinion, they don't care about the animal, but only how much they can gouge the owner. My dog is doing well. That's only because I got decent care at another hospital thereafter.

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DEas
Benson, US
Apr 23, 2015 12:22 am EDT
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Apache Animal Hospital tried to get me to agree to a blood/xray pkg test for my dog when I was only there for a follow up on her eye and ear infection. They tried to guilt me into it because she is an older dog, and so I ended up agreeing to a lesser expensive, however, still expensive, blood test. I told them that I had just had bloodwork done on my dog 4 months prior but they said they couldnt use those because with dogs that is like years instead of months. The results came back a couple of days later, and they tried to tell me that everything under the sun was wrong with her, and needed more tests, an ultrasound, all kinds of meds, etc. I couldn't even believe what I was hearing. My dog is older, but very healthy and just fine. I had just had bloodwork on my dog done 4 months prior at another vet's office and the results were nothing at all like that. Their prices for the exam and medicines are really expensive too. I would not trust this place at all.

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4:17 am EDT
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VCA Animal Hospitals - horrific experience, poor veterinary care abuse of customers people there, unnecessary wait times

This is not about the VCA division in general as im sure they have good service/care of animals and pets and can't judge them by any means. But this is towards the horrible animal clinic located on howell branch road...my experience here was nothing short of horrific and ive been to many vets in my life and have NEVER received such awful care, incompetency...

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5:18 pm EDT
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VCA Animal Hospitals creating unnecessary charges and treatment

Upon adopting a 3 mo. old kitten from the local shelter, I took him for his first visit to the VCA vet close to my home. All was well even after his first shot, until they used what seemed like an airgun for his second shot. It was really loud and even made me jump. It also made his tiny leg bleed a lot. They then gave me an estimate for his next visit. They wanted to see him in 1 month, they wanted to do a stool sample and a blood test, give him another set of shots and 3 mo's of Revolution.
The thing is...the pound already tested and treated him for worms, etc. They already did a blood test, but the vet said it wasn't done at the pound. They quickly flipped through the paperwork and said "it wasn't done and it needs to be." So long story short, the estimate for the next visit was $220. We didn't go, as he's an inside only cat so I wasn't worried.
6 mo's later, he shakes his head from time to time, so I take him back to the vet. He must have had flash backs because my sweet little cat turned into the tasmanian devil and wouldn't let anyone but me touch him. I did hold him so they could give him his booster shots (not with that damn gun again) and they were able to determine he didn't have ear mites, but that was all they could do. They gave me an estimate for anesthetizing him to look in his ears, along with blood tests (even though the vet said the results wouldn't be back before she did the procedure), stool sample(!), and no matter what they do to your animal, they manage to tack on a $6 hazardous waste fee. The total estimate was between $550 and $641!
To heck with that. I took him to my usual vet (which I should have done to begin with) and the charge to anesthetize him (yes, he hates all vets now) was $140! FIVE HUNDRED dollars less than the VCA vet. AND my usual vet was at least able to get an ear swab from the cat, before the cat was done being nice.
VCA vets must work on commission as both times I went to that office they tacked on ridiculous fees for unnecessary procedures and tried to get me to sign the estimate as quickly as possible. Absolutely ridiculous. And to top it off, I have a cat that will need to be anesthetized for even basic procedures because some idiot thought they could use a loud gun on him to give him a shot. Who the **#$(@#&** does that to a cat?! I never should have let the vet do that.
DO NOT go to a VCA vet!

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shookertx
Fort Worth, US
Jun 05, 2011 9:05 pm EDT

You are an idiot! This was a trans-dermal gun used to give the
FELV vaccine. It does not cause any bleeding and sounds like a click, not a loud noise. You are lying and should be ashamed!

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7:27 pm EDT
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VCA Animal Hospitals - suspected veterinary malpractice

The VCA hospital I am complaining against is located in a state in the southwestern United States, and that is the only location information I wish to disclose. I was a long-time customer, bringing in several pets for about a decade, being loyal to one doctor there. I made the mistake of completely trusting them with my pets' care. I can't say too much...

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6:38 pm EST
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VCA Animal Hospitals expensive and heartless

I am not one who usually complains, but this was, quite possibly, the most horrific experience I've ever had with a vet.
My Beagle was 16 years old and one day his poor body just started failing. He completely lost any interest in food, lost his vision, lost a ton of weight and could barely stand up.
I knew what I was in for as I was driving to the hospital, ..knowing full well that we were going to have to put him down.
It was an emergency visit, so I knew it was going to be a bit pricey, ...it started at 150.00 for the visit, ..then they tried to talk me into a weekend long array of testing that was going to run over 5000.00. I asked if after the tests (not treatments, mind you), ..he would regain his vision, ..leg strength and have any sort of quality of life, ..the doctor said "probably not".
I told her that the only decision I could make was to put him down, ..it was the kindest thing I could do for him. She replied, "Well, sometimes people can't afford these tests, they have to do that."
I took all of my control to keep from punching her. I told her to get the papers I needed to sign, and get the shot, ...because we needed to do this. When all was done, I went to the counter to pay my bill, ...over 800.00, on top of the emergency visit.

I left there telling the people in the waiting area to run as fast as they could away from that place.

All of my dogs since then, go to Angell MSPCA hospital, ..all car is pricey, but they take such good care of their patients.

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1:43 pm EST

VCA Animal Hospitals took my dog away

vca in loveland quated me a price then went back on there word and

ended up over 1800 dollers my dogs went there for parvo and they kept

wanting us to bring my 2 dogs home and after they refused to treat them

they put one dog down and sold the other one if i was u i would not ever

use vca animal hospital they just want ur pets to suffer or they found people to buy them underneath u. basicaly u are losing ur pet with out giving up so ya im a pissed and un satisfied customer of these worthless

wana be vets the vca of loveland so called vetrinarians do not have there

licenses to be able to check out pets they jus geuss at wat they think is

wrong when they actaully dont know go to a better vet who knows wat there

doing

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slynn1
Orange, US
Mar 01, 2013 2:31 am EST
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I took my son's kitten to VCA animal clinic because she had a URI from the shelter I adopted her from. They refused to honor my free vet appointment I recieved from the shelter, charged me 300 dollars on treatment and medicine that made her symptoms increase. I took her to a shelter vet and spent 50 including medications. She was better within two days..

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Shame shame we know your name
Canon City, US
Jul 15, 2011 4:33 am EDT

In Colorado, animals are considered abandoned if there has been no contact from the owners for 5 consecutive days.

You ought not own an animal, let alone 2 or more, if you are unable or unwilling to provide them the necessary care they require financially or otherwise. In my eyes this is on the same level as child neglect.

To the owner--this VCA hospital cared for your animals at their own expense after you abandoned them. They were treated until well enough to be fostered by hospital employees until such time they could be adopted. You ignored multiple attempts to contact you by phone and by mail--NOR did you ever show up at the hospital to take claim of your animals. THAT my friends is abandonment.

The neglect and eventual abandonment of these animals is entirely your own doing. Shame on you for trying to pawn off that responsibilty.

If you had wanted to claim ownership of those animals you would have been at that hospital demanding their release or their treatment---not cowering at home or online berating a hospital that did nothing but save your animals lives and find them good and caring homes.

If there was any decency in you, you would acknowledge the truth, and attempt in good faith to pay back those who saved the lives the animals you ABANDONED.

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VCA Animal Hospitals - stay away

I called the VAC hospital in NYC, and asked if I could bring in a ferral cat to be euthanized. I drove across several boros, at night, only to have the vet tell me no she wasn't going to euthanize the cat. She didn't even look at the cat once, which was in a cage in the corner. She advised me to go to animal control, however both 311 and animal control told...

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VCA Animal Hospitals - fraud

VCA gives customers a discount card which states "board your pet for 9 days and get the 10th for free. At VCA Animal Hospital in Clearwater, FL. I boarded my pet for 9 days. When I asked to have the discount card validated for the 9 days, I was told that they count each boarding stay as one day. Only day was validated. This contradicts what is stated on...

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VCA Animal Hospitals horrible customer service; greedy and uncaring

Since December 2009 I've paid over $12, 000 in vet bills for both of my rescue dogs who became catastrophically ill (bone cancer and brain tumor) at the same time. Both were eventually treated at VCA Lynnwood. I had an issue with one of the bills and I was simply told that if I didn't pay by a certain date they would send it to collections. I was upset that the vet tech (not even the vet) sent my terminally ill dog home -- who had become paraplegic and couldn't urinate, eat or drink -- with antibiotics to treat a urinary tract infection. My dog was in intractable pain and on the verge of death and was being treated for a urinary tract infection?. Someone had written "feel better" with little hearts on black magic marker on the morphine patch on her rearend.

At no time did the vet tell me it was time to euthanize my dog, she simply said at some point it may be the kindest option. The next morning I took my dog to my home vet and he said that I hadn't come a moment too soon. She dired that morning.

I tried several times to talk to someone there about adjusting just this portion of my bill and finally the "customer service manager" -- who actually more closely behaves and looks like a bouncer -- simply responded that they were right and I was wrong. If I don't pay in full by August 31, 2010 the remaining $2005 will be sent to collections.

As an afterthought, they also told me the vet will no longer treat my other dog who is 15 yrs 3mos with a brain tumor even though I had paid this portion of the vet bill to zero.

These guys are greedy and heartless. If your vet refers you there, please get a different referral. This is a chain hospital and truly they don't care because they don't have to.

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12:27 am EDT
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VCA Animal Hospitals unethical practice

I took my dog in this hospital on 8/3/2010 at 11.15am to check his Anul Mass which is bleeding the night before. When the assistant check his weight and ask a few questions. When I saw the Vet Candace Joones DVM, she immediately said my dog is in a bad shape but she didn't to perfrom a thorough exam like checking temperature, using the equipments to check his ears, or his heartbeat. She just took me that the surgery for the removal of the mass is around $500. Then she step out and redo the estimate and return. I saw the bill quoted me around $960 to $1, 200 for removal of a small mass and biopsy. I instantly told her that I need a second opinion and told her why I am no going back to the clinic and changed to another one because of their overcharged.

Then, I go pay my bill but because I was in a hurry and didn't focus to look at the charges. They charged me $50 for no even an real exam and another 4.99 for waste management. I went to another Vet and they charged me a very reasonable price and then I started looking at the invoice the VCA provided, and found out the 4.99 charged. She didn't even touch my dog so where is waste management charges and I think they should just charged $25 instead of $50 for not a thorough exam but just a consultation.

I went back the next day to talk to them see whether I can get a refund but she said NO. She had done everything she can and need to clean the table that's why they charged wasted management fee. But compared to the 2nd Vet and the previous Vet, that is not an acceptable exam and they chargedf waste management. They are known overpriced and charged. Always asking clients to clean their pet's teeth or other vaccination or check up, and charged a outrages price. They are UNETHICAL as well by saying my dog is in bad shape in order to scare me. My dog is 16 years old and in a better shape compared with other dogs.

My 2nd Vet only charged me $319 for the surgery plus the biopsy, $38 for office visit/exam, no other so call waste management charged. That is 1/3 of this clinic's price. In this tough economy, I don't want this kind of rip off happening to others around my neighborhood and I am currently unemployed too.

Please don't go to this VCA hospital in Lynnwood anymore.

PTS

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2:50 pm EDT

VCA Animal Hospitals performed unnecessary surgery on my dog

A pre-op biopsy was never performed on the two growths on my dog's body.

Post-op pathology reported the growths were completely benign. This fact could have been determined without surgery. VCA has caused my dog unnecessary pain and suffering, has caused me emotional anxiety, and cost me a surgical and medical bill past $1, 500. Additionally, when sutures were removed 2 weeks post-op, I was informed my dog was "healing well". My dog subsequently chewed open a section of the wound, requiring further veterinary attention, at an additional cost of $328. Also, my dog will always have a permanent disability in one leg as a result of the totally unnecessary surgery. It is not known at this time how the disability and surgery aftereffects will affect my dog in the future. When queried as to why a pre-op biopsy was not performed when in the office to have the surgery repair performed, the veterinarian on duty replied, "sometimes we don't".

Since the surgery was unnecessary, which could have been determined by a pre-op biopsy lab test, I feel VCA was deliberately trying to make a commission on this case by going ahead without a pre-op biopsy. My dog would not have required a second visit for surgical repair if a pre-op biopsy had been performed, and I said that to the veterinarian on duty.

There was no response from the veterinarian; the lack of comment "told " me all I need to know.

I feel VCA owes me restitution in this case, adjustment of the fees is definitely in order. There is totally substantiated evidence from the pathology lab that the growths were benign. VCA cannot dispute the facts.

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slynn1
Orange, US
Mar 01, 2013 4:58 am EST
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A good veterinarian will sit down and discuss necessary procedures and other that are not. Animal clinics such as this are more interested in financial gain and not animal care. I found a vet that is responsible and does not financially rape you. I stay away from all clinic like this.

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mhjl7989
renton, US
Jun 11, 2012 3:05 am EDT
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I feel u today @ 215 am on June 11y 5 wk old kitten was illegally euthenized their excuse was you can't receive free service and need to pay 99.00 or leave when we were informed that payments can be made as we get payed ant the 5th of the month. We called the police And they said they only deal with life threatening wildlife emergency and human and please don't call again unless its an emergency

Jeremy and Max
Renton was ignitedafury@Gmail.com

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shepmom
, US
Jun 19, 2010 12:29 am EDT

Growths are sometimes removed on animals that are benign. The reasons being that they are causing the animal discomfort because of location or size or that a vet feels that they could become malignant over time. Makes no sense to do a preoperative biopsy if the growth needs to be removed anyway.

I myself would be grateful to hear the word benign after the removal. I lost my dog last year to a growth that wasn't benign. I'd gladly change places with you.

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1:01 pm EDT

VCA Animal Hospitals cruelty

I can't even find the words to tell you how traumatizing the experience with the VCA animal hospital was. I brought in an injured wild animal that was struggling to live for 6+ hours, and I wanted to put an end to its misery. They turned me away and said that they could only do so if I was to pay them upwards of a hundred dollars. I was unable to do so which led to the poor thing dying a slow death, gasping for air because of the lack of compassion they showed at VCA. I was appalled at the lack of compassion shown towards the animal, and realized this place is only in it to make a large financial incentive.

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10:34 am EDT
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VCA Animal Hospitals no confidence

At the VCA Hospital at Sierra Vista, AZ, we received notification for needing to update our dogs for Bordetella (Kennel Cough) in the mail. When I showed up the vet insisted that I had to get all shots for my dogs, even though all of the other shots still had several months to go before needing to get new vacinations. I asked them why was it necessary for them to get "all" shots and I was told that "this is the way we do this in the hospital". For example, our dogs have a current rabies shot (was vacinated less than one year ago) that is good for 3 years. A three year shot is "legal" in AZ. They insisted on giving the shots. As a result I paid a fortune for unnecessary shots, and I have another source that I can used that charges much less for shots than VCA. It REALLY appears that they are trying to make money (profit) at the expense of animal care. I can't trust their judgement now, because I don't have confidence now if different tests, lab work are really necessary, or is a quick way for them to make a buck.

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Jax R.
, US
Aug 30, 2012 8:18 am EDT

I feel the same as you do. I noticed an abrupt change in direction when VCA bought out my vet. Animal care came secondary, PRESSURING you into a lot of tests, many totally unnecessary, came first. It's frighteningly apparent they are profit driven now and as a result I am taking my cat to another vet who has not succumbed to whatever tactics VCA uses to buy a practice out. If you don't agree to all they say they need to do, they try to guilt you in to it or make you feel like a bad pet owner. I don't trust them-and I don't necessarily blame the vets, I blame what VCA is apparently telling them they have to do or whatever incentives they are using to get the profits they want.

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6:19 am EDT
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VCA Animal Hospitals poor attitude and care for pets

I took a very, very badly injured kitten to VCA Palmetto Animal Hosp. in Conway, South Carolina and over 30 min. later they finally decided they could see him. They wanted to stablize him.(he had a very bad injury in the shoulder and could not use his leg at all) They waited 4 DAYS before they xrayed and took him to surgery. He died because of the severity of his injuries and lack of concern by VCA. AND they charged me almost $900.00. NEVER AGAIN. I love animals and believe they have a right to decent care and I don't mind paying but they let him down, me down and all animal lovers everywhere.

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