Vanilla Gift Cards review: Gift card not activated 15

I was given a $100 card in it's original box. They said the card was declined without even being used. The Vanilla [censored]s said the only way they can refund is to open an investigation, and give them receipts. Who keeps gift card receipts? Also, no where in the purchase agreement does it state this needs to happen. This is fraud.

i just purchased a 50 dollar vanilla prepaid master card at mac's mart in sault ste marie ontario. The card was not activated by the store but i have my receipt. I could not get the card to work, I called customer service and advised that i must send in copies of my drivers liscence address. reciept. and then she will make a ticket and i must wait up 40 6 weeks to see if they will reimburse me. BRUTAL>>Do not buy these cards. Good luck getting your money back if the store didn't activate correctly.

On February 29th, 2016 I purchased a $25 Prepaid Vanilla Mastercard, and did some cleaning a week or so later. Didn't activate the card for a while because i didn't need it right away. Threw out the receipt thinking I probably won't need this. Now they tell me I need the receipt, my bank statement isn't enough even though it's for the exact same amount the prepaid costs and the exact date it was activated, they must have the activation date to see if i'm lying. Only alternative is to get a electronic funds Journal to prove to them I did buy it from the store. I will go down to the store and try to talk to the same cashier who activated it for me and see if he can help me at all. Although Now i have absolutely no confidence in their customer service, and refuse to ever buy one again. The representatives on the phone lay all the blame on you, I got a little upset for good reason because there is no other recourse available, and no failsafes in place to prevent exactly this type of thing from happening. It has been available for 5 years now and still they have no other alternatives to confirm it. Seems like they do that on purpose to run your money down with inactivation costs./

On Dec 18, 2015 I purchased $100 prepaid vanilla mastercard from Shopper drugs mart. And as usual with all the complains the card can't be activated. I called their CS (customer service) first they asked me to send email I sent several times and it never goes to them. I went back to Shopper Drugs mart the cashier which I made a purchased with her she called vanilla's CS by herself and then she call Front Manager to deal with me. Front Manager told me that she can't do anything and I have to deal with issue by myself. I kept calling vanilla's CS for 5 times each time repeat same thing same detail I wasted time with them like half day.They gave me their fax number and I faxed them and the transaction was ok!. I called CS again and he said that they received nothing. I talked to their supervisor she advised me to go back to Shopper Drugs to try to refund. I went back to Shopper Drugs and Front Manager refused to refund and she did call vanilla CS by herself and sent fax to them again and transaction was ok!. Of course nothing work I lost my $100 for a scammer.Vanilla is scam itself and either of Shopper Drugs Mart they should learn how to be professional to handle the issue. Since Front Manager called by herself and make sure that the card can't be activated they should just refund for customer with no excuse. I guess none is going to take an action, none is going to fix it. We all just victims for those retail business which lack of responsibility.

Today is July 1, 2015 I went to petro canada the guy gave the card himself activate it got home not working called vanilla said not activated went back to merchant same thing card activation not matching the bill out of 100 plus fee went to shoppers bought another 100 card bill everythng not working same thing again not activated wrong number on the receipt but in the back both card same serial number I told them maybe its a wrong batch this is ridiculous I am out of 200 plus 12 activation they create reference number get me to fax everything but treating me like I stole those card and they stated it cant be a wrong match taht doesnt happen it is ridiculous a company able to take money from people like that and getting away with it worszt part when I go to store and they swipe the card to activate it in front of me the number taht come out is not even the number on the card so I am not lying when I say I paid for this card something wrong with the batch of card erro happen computer do make mistake and these are process and done through a machine to produce a lot at a time no they dont make mistake

This company is horrible Vanilla Master card needs to be monitored properly. I have been waiting over 3 months for a replacement card. They told me that they sent it twice along time ago which was a lie. I paid for that card, and I paid fees and taxes that I dont get back. why are they getting away with this!

I recently purchased a $50.00 Vanilla MasterCard from a local Money Mart to pay for my data plan with Bell. I called Bell and they said the payment was declined. So I called MasterCard and they told me the card was improperly activated. I was surprised. Activating a credit card seems like a fairly simple, straightforward act. The clerk waves the bar code under the red scanner light and the register makes a beep sound and you pay them. How can anyone mess that up? Anyway, their telephone representative took my name, address and phone number and asked me to take a photograph of my drivers license and e mail it as an attachment in an e mail to their company and he would have the issue resolved within 3 business days. He even gave me a six digit number saying he had opened a file on the complaint. I immediately became suspicious of this request for my drivers license and did some online searching. I thought part of the reason people use these prepaid cards is for the ease of use, if not the anonymity they offer. So much for either of those features. I ended up doing as he asked, but not before taking a pair of scissors and black duct tape to cover over my DL number with black strips of tape. I covered my signature, my height and weight details, my photograph and my middle initial. In my province, Ontario, your date of birth is part of your actual license number. It's the last six digits, backwards. The person's full name is also written in very small letters along the left side of the front of the card. Covered that, too. It looks like a document straight out of the PMO's office, redacted to Hell. Now I'm waiting for a response from their Florida office.

I agree to all complaints! My employer gave me a $200 vanilla mastercard as a commission. I did not use it right away. Few days later, I decided to use it in a buffet restaurant but I was surprised that it was declined! So I called the customer service and was advised that I need to provide them the proof of purchase and a driver's license. The next day, my manager gave the receipt to me and I immediately faxed it to vanilla mastercard. I was told to follow after 2 hours to check if they received it. They even gave me a dispute number to quote everytime I will call them. After 2 hours, I called them back and was told that the copy of my driver's license was too dark for them to see. So I ask for an e-mail address where I can send it over. So I e-mailed them a colored copy of my driver's license. I receive an auto reply stating " This is an automated response. Please do not reply to this email. Thank you for contacting card services. We have received your correspondence. Please allow 3-5 business days for review and resolution". I thought everything is going well. When I tried to follow up 11 days after, I was told that my e-mail was not received! I told them it is impossible that my e-mail did not go through because I received an auto reply from them! I got the same reason, there is something wrong with their e-mail system. How did it become my fault that there is something wrong with their e-mail and I have to suffer? So again, I patiently e-mailed them my driver's license and this time I requested that they call me to at least inform me that they receive it. I don't want them to put me on hold for a long time and waste my time for nothing. Who knows they will tell the same thing that they did not receive it! Until now, 5 days after I resent a copy of my driver's license by fax and e-mail, I did not receive any call from them! Good luck to me if ever I am going to get my $200 back!

Never ever buy this credit card (Vanilla Mastercard) . I purchased a $100 card last week. When I was trying to use it I found out it was not working . I contacted Mastercard and I was told the card did not get activated at the time of purchase. The company received all the info from me including : Name, Home Address, Card Number, and of course a lot more information from my receipt ( spent 40 minutes on the call) . I was later told that I need to wait for 3-5 buisiness days so that they could investigate it. After 5 days, I called them back again inquiring about the status of my card . Guess what, I was told again that the investigation might take a couple of more days.
So right now I am not sure how long I need to wait before this card gets activated if it ever gets activated.

Got a $50 gift card as a birthday present by my wife's parents. Went to use it 3 months later and it shows it's not been activated. Called "customer service" and was told I have to provide:
1. A copy of the original receipt.
2. A copy of the front and back
3. Send a separate email for each attachment
4. Call to verify they recieved the attachment
Seriously! That's not even worth $50.
SCAM, stay away.

I've had that problem just recently, the clerk at Shoppers did not activate my card, I called Vanilla master card and talked to customer service "Not the most friendliest person" But she informed me to take a picture of receipt and the card and email it to her and she will activate the card. It's a pain in the ### but at least you don't lose your money. Hope it helps

I am in Edmonton and 7 11 had done this in 2009 to me . I was told there is nothing they could do as well but I infect lost the receipt so I just counted my losses, I always hung on to the card for some reason just having it around made me feel a bit closer to my 200 dollars . I check it at the beginning of 2011 and what do ya no it's now expired but has the date of purchase and the time ... Are you serious I was told over and over that there is no way to tell if I just swiped a card from the shelf or did in fact buy it . This is not acceptable fraudsters do and can always tell POS and activation my card says no transactions hmmm so I just buy it don't activate it and let it expire if only I was that rich if you go to http://www.incomm.com this is the company who owns the vanilla MasterCard they tell you this we can track all of your (7 eleven and what ever else store sells the cards) activations and Point of sale returns transfer of balance refund you name it for the cause of employee theft or any dispute ...but nothing about incase I lost my receipt ;(

Same issue here in Ontario...I phurchased a $100 card and $50 card from Giant Tiger in Ontario on December 23, 2010. Obvisouly they were not activated properly. Neither of them work and I have been battling with them ever since...still no resolution... I purchased them using a credit card today I called my canadian tire m/c to see if they could retract my money to find out I am 5 days past the allot time to do that (120days) I wish I would have tried that sooner.
I HAVE JUST FILED A COMPLIANT TO THE BETTER BUSINESS BUREAU IN CANADA THERE IS A BETTER BUSINESS BUREAU IN THE STATES. Please send your compliants about Vanillia Mastercard they do not deserve to even run a business. I feel as if they stoled my money and I am never going to get it...what happen to consumer rights?

DO NOT PURCHASE VANILLA MASTERCARDS BECAUSE IF THEY ARE ACTIVATED WRONG...GOOD LUCK GETTING YOUR MONEY.

DO NOT EVER EVER BUY THE VANILLA MASTERCARD GIFTCARD.
I made the big mistake of buying this for a stocking stuffer for my daughter and when she went to use it on Boxing Day, well it never worked. So she missed out on alot of good deals that she had been waiting for. Went back to the 7-11 and they said they could do nothing. Called Mastercard and they said it would work. Tried again and it never worked. Meanwhile they charge you a fee every month if you don't use it, so when we finally used it and it worked it ended up costing me over $20.00 So for the $100.00 I paid I t cost me $125.00 You are much better off if you give cash or another gift card that do not charge you stupid fees. THIS CARD IS A RIP OFF----PLEASE NEVER BUY IT!

Contact head office of 7eleven, and stay on them. I have a similar situation right now, but I'm unable to get a hold of head office. It's located in BC, but I'm in ON.