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Valvoline Instant Oil Change [VIOC]
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Valvoline Instant Oil Change [VIOC]
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1.6 114 Reviews

Valvoline Instant Oil Change [VIOC] Complaints Summary

16 Resolved
98 Unresolved
Our verdict: With Valvoline Instant Oil Change [VIOC]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Valvoline Instant Oil Change [VIOC] reviews & complaints 114

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10:22 am EST

Valvoline Instant Oil Change [VIOC] Manager-Frank Cruz

My son is a very hard worker, responsible, respectful, he was told to cut his hair otherwise he cannot get promoted until he cut his hair on 2/28/20 and he wears a hat, hispanic, there is also an indian that has very long hair that works there also and Frank Cruz doesn't tell him to cut his hair. 2/26/20 Frank Cruz-Manager bought pizza for everyone and did not include my son Frank Guzman a co-worker asked him if he ate pizza and he said he didn't know or was told there was pizza when he checked there was none left. Frank Cruz-manager has sent co-workers to tell Frank Guzman to cut his hair several times in the recent weeks. this is harrassment/discrimination. I am going to seek an attorney and will report him to the labor board.

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3:11 pm EDT

Valvoline Instant Oil Change [VIOC] assistant manager

Ive been taking my job van and other cars in for a oil change at valalline oil change for over a year so I told my wife to take her car there for a oil change on 8/9/2019 she ask the assistant manager how much for a oil change and told her that it cost $1000 dollars and she replied well I must be at the wrong place and he told her to have a nice day and she drove off and went to walmart for a oil change. What kind of service is that so I will not be taking no more service to valaline oil change again.

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11:36 pm EDT

Valvoline Instant Oil Change [VIOC] oil change

I took my car into the Alpine Ave location in Grand Rapids Michigan for an oil change and deep fuel system clean, I left after they competed the service and drove my car less than 400 feet and the motor locked up. This company has done everything they can to avoid taking responsibility for the damage to my car. Their customer care line would not return my emails or phone calls. I had to file a legal action against them before they would even contact me! Horrible, immoral company! Avoid at all cost! You can go to your local car dealership, Ford, Chevrolet, etc... and find a far better deal!

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6:21 pm EDT

Valvoline Instant Oil Change [VIOC] oil change

Went to Valvoline in Copiague NY. Needed synthetic oil change on 2015 Camry . As they started their work I was informed there was issue with oil filter. Was told it was stripped. Hard to remove . They had to break it off they replaced with a $35 oil filter. Everything seemed fine until I noticed oil leaking then car ceasing . I got car to another mechanic who informed me that part attached to filter was cracked. After several hours of stress thinking engine was shot it was fixed . So one oil change after paying Valvoline and other mechanic was $440. Will never use Valvoline again. Did not take it back to them because car wouldn't have made it and I didn't want to hear lame excuse.

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12:41 pm EDT

Valvoline Instant Oil Change [VIOC] henderson, ky location

Our business has been bringing our fleet of trucks to this location for years. They have always given us a 10% discount and I have always been satisfied with the service. Today I pull in to get an oil change when the manager came up to my window to see what I needed which I told him but since I didn’t recognize him I mentioned the 10% discount. He said we don’t do those anymore, sorry. So as he was walking away I asked him was he sure because I couldn’t believe they would want to turn away a local business that had continued to do business with another local business but he said there was nothing he could do. I decided to leave and went opened a new account with Raven Tire and they were so accommodating and gave me the discount across the board so I don’t have to ask in the future. The main reason I am sending you this information is because as a business owner I would love to know what is going on at my location and why I lost good business especially being I got the impression this guy didn’t care if he got our continued business or not. If 10% discounts aren’t given anymore that is one thing but I don’t think that is the case. I believe this guy was of bad attitude and didn’t care how much business he runs off. Anyways, that is my view and what happened and obviously I left not happy.
Your former customer

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10:33 am EDT
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Valvoline Instant Oil Change [VIOC] the driver hit the building with my truck

Standing outside when the driver drove my truck in and hit the side of the building. I have significant damage. Contacted my lawyer and was informed he would take the case for more than it would cost for you to rectify the problem. I have pictures. Than the drive a young black man probably doesn’t have a license. If I hadn’t turned the wheel before he backed it out he would have did it again. Than the manger said to wait while he does something else wtf my truck was wrecked and I have to wait.

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3:26 pm EST

Valvoline Instant Oil Change [VIOC] oil change scam

3/4/2016

My oil change came out to $77 at the lee's summit location. Meinke's down the street charges $16.99. I did acquire an air filter for 20 bucks. So the oil change was actually $57. So basically, I am guessing VOIC charges approx. $30 hidden service fee. When you arrive for you're speedy service, they give you the snare of a deal after the services has already been rendered. To which point, what does one say? "Hey, take the oil back out of the car and put my old dust exposed dirty oil back inside my car so I can go to Meinke's down the street and pay 16.99. Thats 1/5 of the cost." Scam. I know, your thinking why don't you do your research. Well its not on their local website, but the coupon is and two for an oil change the most one figures to be spent at worst is 40 bucks. Scam.

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7:02 am EST

Valvoline Instant Oil Change [VIOC] upsetting oil change experience

Valvoline acquired this location from the previous owners whom they were running business good and reliable. But Valvoline, when you get in the waiting lane, they block the exit to make sure you can't runaway. Keep bothering customers by scaring upsale tactics to do other suggesting services. I even had problem of restating my car after the oil changed and had some fiction noise under the car. They charged higher to $59 by upsale high mileage oil changed . The car was not smoother after the oil changed as used to be by the previous owner. Don't use their services.

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10:47 pm EST
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Valvoline Instant Oil Change [VIOC] they don't have atf+4 transmission fluids.

I visited them just for an oil change and a tire rotation. They make me do a 460$+ service instead. That's ok if it was need to be done but I wanted to use only what is really approved for my car. They don't have ATF+4 Transmission fluids. I asked them if they have an ATF+4 fluids before they do anything. This was the only one approved and they said that they have it in order to convince me to agree for the expensive service. But on the receipt I saw that they have put in my car Their Max-Life fluid both for the Transmission and the Transfer Case! This is not the right one for my Jeep. I am already experience serious transmission problems. And I mean really serious problems especially when I am trying to use the all-wheel drive options. Now I only use the frond wheel drive mode and I am very careful. I will change the fluid again in another place and will never visit that place again. If you care for your car and your safety just don't go to this place.

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2:22 pm EDT

Valvoline Instant Oil Change [VIOC] terminated employee

They terminated me because i was not a assistant manager after being there for a year. I was a Senior tech almost a Assistant manager then i get the boot. They also said i was fired for being late 5 mins a few times over the course of the year. The assistant manager and service center manager were late very often. Even left the shop to handle their own errands, did off the books oil changes for their own personal gains and recommended unneeded services to make more money for corporate who always threatens the manager to keep the sales very high, which comes down to us as well.

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9:08 am EDT
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Valvoline Instant Oil Change [VIOC] battery scam

Went to have my 2005 GMC oil changed with my daughter the other day. Upon, the oil change the attendant told me that my battery was weak. I did not pay much attention, as I have never had any issues with the battery. After completing the oil change, the engine failed to start. Dead battery! The attendants said, "I told ya." Then asked if I wished to purchase a new battery. A "red flag" immediately was raised in my mind. I gave a little attitude and told them to just give me a jump with a battery pack. They did and it started. I went on my way. Afterwards, my daughter said she would have purchased the battery if I had not been there to recognize this SCAM! Since the oil change and "weak battery", my truck has not failed to start, nor has it had any issues with the battery. So, please BEWARE!

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Cas Black
, US
Aug 22, 2023 8:08 am EDT
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EPA#CAL000471506

Hi my name is cas black and me and my whole family uses you guys services for oil changed and other service issues for our vehicles. I recently went to one of your locations 8/19/23 at 6:02PM address is 7540 Greenback Ln, Citrus Heights Ca 95621. I’ve gotten an oil change numerous of times and this time at this location it was very unpleasant. The staff members was rushing customers and getting mad that customers was coming 5Min before they closed. One member stated they do not get paid enough for this but this is your job to assist everyone who comes before closing. They rushed my oil change service I paid $137.00 for I don’t mind paying for the service but when I get bad service that is not called for. For instance your employees at the location said my cabin air filter was good but no one asked to check the cabin air filter or did they come inside the vehicle to check air filter. They did not look at my windshield wipers blades like they usually suppose to, to see if I wanted to get to get new blades which I did want to but due to their service I did not even mention asking about new blades. If they lied about checking my cabin air filter I don’t believe they did the service correctly as they was trying to rush. I provided them with my email address for the receipt they did not send the receipt like they said they would. I was only provided with a copy of the vehicle information paperwork with my name on it and no one asked me about the 12Mo fuel treatment I do not know what that is so why is it on my paperwork? Also they did not check the Air filter or ask me anything about the air filter as well as the cabin air filter. They did not check my fluids level on my vehicle because they did not even top off the washer fluid. They said the wipers was good but my blades are worn out so how was it good? They did not check my battery as well this oil change service was the worse service I ever received at a Oil Change business. Now my vehicle is experiencing issues with the oil pressure every since they worked on my vehicle and did the oil change. I am trying to avoid taking this matter further due to the lack of professionalism and lack of workmanship by your employees at the location. I was assisted by one female who was Caucasian and 2 males that was African American Saturday evening8-19-23. I do not want to have to take this matter further but we have to come to a resolution for this matter especially considering for my vehicle I have to get European type of special oil and it is not cheap. I should not have a issue wrong with my vehicle after getting a oil change but the service i received was the worse service and I would not doubt it if they messed up along the way due to them being in a rush to close down. The employees that was working on my vehicle that day should be held accountable for their actions and especially in the profession they are in that is no way to treat long term customers. You are suppose to throughly do all the proper checks on the vehicle when you are doing a oil change to offer customers products if they have things that need to be changed such as air filter and cabin air filter and other parts as well. I did not receive the service I thought I would and I am not sure if they did a real oil change on my vehicle especially due to them lying on my worksheet and stating certain parts on my vehicle was good. Please let me know how we can resolve this matter and I am taking my vehicle to Duncan automotive in Citrus Heights Ca for diagnostic due to s issue occurring after the oil change. Thanks!

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3:06 pm EDT
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Valvoline Instant Oil Change [VIOC] transmission

on 5/14/13 I took my 2000 GMC Yukon Denali in to get a routine oil change at which point they consulted the manufacturer's wanted and told me that there was a white substance bubbling on my transmission and I was well past overdue for this preventative maintenance. At their suggestion, I took this advice, it was the worst and most costly advice ever. On 5/20/13 my truck started to lose power as I had my foot to the gas petal, max speed was 40mph. I took my truck back to Valvoline. They checked my levels and said everything was ok. Well it is not OK, my truck now has a transmission that will have to be replaced. This is the worst feeling ever. The pit of my stomach hurts. The cost of the transmission is now the price of a new vehicle. I have contacted corporate with no response. Now I am on a mission to post this problem on every website possible. Before I went to this place, everything was fine. After leaving this place, I am in worse shape than I started. NEVER TAKE YOUR VEHICLE TO VALVOLINE. YOUR PROBLEMS WILL ONLY GET WORSE.

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10:08 pm EST
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Valvoline Instant Oil Change [VIOC] drugs

I went in to the Valvoline instant oil change in poughkeepsie new york an there was am man checking me with a bread an a pony tail an a red shirt an he smelt like nothing but marijuana! It concerns me because they are driving our cars in an out the shop an are working on them! I think it was very unprofessional of him I hope your workers are drug tested since they are driving our cars in an out they shop! The day i was there i seen one of the workers crash a customers car I hope he was sober an I hope that man that checked me out be taking care of or at least drug tested!

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10:42 pm EDT
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Valvoline Instant Oil Change [VIOC] transmission

I didn’t use this Valvoline Instant oil change here but I used the one in Madison WI, 3594 E Washington Ave Madison WI 53704. They replaced my transmission fluid on my 2003 Mercedes C230. One week later my transmission went out. I reviewed the fluid that Valvoline used “Maxlife automatic Transmission Fluid” and my Mercedes dealer said that this fluid is “Not to be used in my transmission the 722.6 type. The owner manual also states not to use the Maxlife fluid also. I contacted the local Valvoline Instant oil change [protected]) and they referred me to their insurance company.
After 1 month the insurance company refused my claim. They stated that they sent in the fluid (Maxlife and Mercedes fluids) to a Valvoline lab. They claim the Maxlife automatic transmission fluid is suitable for my now broken car. I have talked to 3 different Mercedes dealerships and each one knows about the exact same issue with Valvoline. I have presented Valvoline with all the documentation and they still refuse to correct the problems that they have caused.
Valvoline will not stand behind their work. I will never use Valvoline in any of my vehicles and recommend no one else does either. Their mistake is going to cost me over $6000. This is the last time I will trust Valvoline.

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f*** Valvoline
newar, US
Feb 22, 2015 9:24 pm EST

I also had the same problem. I took my 2009 Hyundai Santa in to have my transmission flushed at the shop in Newark, Oh.They to used the Max Life and my transmission started
Slipping.I called the local Hyundai dealer talked to service manager he told me the wrong fluid was put in. I called Valvoline and i was told Max life was recommended for my car.after going round and round with both Hyundai and Valvoline Nothing was done. Hyundai told me they will not work on my car and Valvoline stopped talking to me. So if I have to get it fixed it is going to cost me [protected] for there mistake..

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6:35 pm EDT

Valvoline Instant Oil Change [VIOC] valvoline has been totally non-responsive

Went to Valvoline for a basic oil change and tire rotation. The service technician called me over to tell me had broken my wheel nut off while attempting to remove the tire. The damage cost me $165 to repair and Valvoline has been totally non-responsive in assuming liability for the damage or offering me any kind of reimbursement. Don’t go here.

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5:34 pm EST

Valvoline Instant Oil Change [VIOC] doesn't care about it's customers

Took one of our vehicles to be serviced at Valvoline, Reidville Rd., Spartanburg SC. Pulled up in back and couldn't get the attention of anyone at the back of the store even after a very long wait, and I was the only customer on the lot.

Finally a young girl came up to the vehicle and said the compressor in the store was broke and suggested to come back the next day after 10:00 am. I told her no problem.

Returned the next day, again I was the only customer on the lot. Pulled to the back of the bay area and waited and waited and waited. There were no signs, no ropes, nothing to stop you from pulling in, so I carefully pulled into the bay.

At that point the manager finally came over and rudely fussed at me about pulling in and accused me of doing it before. I told him I could take mine and my wife's business elsewhere. He said "fine".

Called back a few days later to get owner or home office information and was told they couldn't give out that info. Finally, got the home office number from another Valvoline store, called and spoke to a nice lady that said she would be sure to have someone contact me. No one has ever called.

Obviously, they are making so much money at these stores they don't have to worry about one dissatisfied customer. There is two Valvoline stores on Reidville Rd. within a mile of each other. I was told by an employee the same company/person owns both stores in order to monopolize all the business on the road.

I wiil drive 30 miles to avoid these places in the future, if necessary.

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quityourbitchin
ooltewah, US
Jun 07, 2012 12:14 pm EDT

I am a former csa of vioc (not the one in this complaint). Although I see why you would be frustrated, they could have been short staffed that day where everyone was in the pit taking care of something (sometimes its necessary). The reason we HAVE to guide you into the bay is for safety. You could easily run into he pit and not only destroy yiur vehicle, but potentially injure yourself and employees who could be on the catwalk or something similar. I'm sorry this angered you, but it was a huge safety issue and liability...you were in the wrong on that one. Also, if you were unruly or aggressk e, thag could be another issue. If anyone ever was angry or yelling at us, my boss made us turn them away. Thr fact is, we don't know what impulsive decisions an angry canustomer may make, so we don't want to be put at risk. Vioc cares very much about its customers. But safety for guests and employees alike comes first.

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3:56 pm EST
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Valvoline Instant Oil Change [VIOC] wrong oil plug

I have been having my oil changes with Valvoline since 2007. Everything was going good till they replaced a oil plug in August.
They stripped it and then tried not to take liability for it. Because it wasnt on the receipt I was told by them more or less it wouldn't stand up in court. I had to take it to the dealer who had to replace the whole oil pan at 687.00! Valvoline doesn't want to take any responsibilty for anything. I will never ever take my car back their again. Plus I get a oil change and tire rotation for under 30.00 and Valvoline charged me almost 50.00. Whatever you do be careful when you take your car their. They just rip you off and then take no blame for it. At least the dealership was willing to work with me. My car goes no where else but the dealership from now on.
Valvoline is incompetant and most of their service techs do not even work their for very long. The one that changed my oil plug
which they deny. He is no longer at the B&A service shop...BE CAREFUL whatever you do...

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Update by Tammy41
Dec 29, 2010 1:48 pm EST

I'm not saying the dealership ripped me off cause they could have. It just aggrivates me that this place
of buisness isn't taking any blame for anything. I'm serching around for a decent shop so I can start
getting good service without being ripped off.

Update by Tammy41
Dec 29, 2010 1:46 pm EST

Well the oil pan itself was only like 87.00 it is 100.00 labor and they said they had to drop the frame? which to replace
the oil pan that is the time it took. They tried to do the oversize plug but that didnt work. It was stripped out bad according to the
dealership. All I know is I think I would have better chances going to school and becoming a mechanic myself before
letting anyone touch my car again. I just know Valvoline will never touch it!

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Roseann Bellettiere
, US
Jul 05, 2011 9:03 pm EDT

They extracted the old oil, but didn't fill with new oil.

Hence, $3, 000 and a new engine later, we've been to court and are scheduled for another hearing as Valvoline is appealing court order to give us $3, 000!

I have the St. Louis Blues

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dcombs
, US
Jul 06, 2011 2:50 am EDT

Sounds like their own fault, madC? Really? They PAID for an oil change. It's the responsibility of Valvoline to refill the oil...that is the POINT of an OIL CHANGE.

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1:30 pm EDT

Valvoline Instant Oil Change [VIOC] stay away

I had my tires rotated at Valvoline Instant Oil change store # 020007 on my Hyundai Santa Fe on 5/01/2010. The front of the car began to shake after I drove to Waldorf, Md on 5/9/2010. I had the car towed to a Peps Boy Auto shop, where the front passenger tire fell off the car and damaged the fender and bumper. Peps Boys found loose lug nuts on all the tires, three of the lug nuts on the front passenger tire had come off and the last two studs snapped off. Pep Boys replaced the studs and mounted the spare tire.

Valvoline now says the wheel falling off is not their fault and will not pay for the repairs to my car.

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hASBRO1
Webstwer, US
May 17, 2012 9:23 am EDT

I had an oil change and inspection. They stripped a lug nut and when they pulled the parking brake lever up it stuck. Since they didn't know how to fix it I had to drive a half mile to a service station with the parking brake on. They unstuck it for free in about 5 minutes. The Valvoline tech said he couldn't pass it because the lug nut was missing (that he stripped). I put a lock washer on it and re-threaded it. he said bring it back when you get the lug nut on. I did so, and the first thing the guy did was pull the parking brake lever up, thus refreezing the back brakes. I made them fix it this time and told them they had better learn how to un-stick the parking brake when it freezes, so that other motorists will not have to have their cars towed. I told them that I would be lodging a complaint, for all the good it will do.

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8:55 pm EDT
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Valvoline Instant Oil Change [VIOC] poor work led to breakdown

I took my Ford F1500 in Valvoline for a oil change and radiator flush paid $132.00. The bery next morning teh antifreeze was gone refilled and took back to Valvoline they took my truck to a mechanic who informed us the blew the freeze plug. They accepted liability and took me to get a rental car. They called Corporate who refused to fix it. Now I am stranded without a working vehicle. The next day after my attorney called them they said bring your keys in we will have it fixed. Took the keys in only to receive another call that they were not fixing it again. This has been the worse experience of my life and I warn people to stay away from Valvoline they do not backup their mistakes.

Joe Meyers

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pwh
Centreville, US
Mar 23, 2009 2:28 pm EDT

I recently had taken my vehicle to the Valvoline Oil Change location near my office during lunch for a quick oil change. Little did I know how much pain this preventative maintenance trip was going to cost me.

That evening as I left my offfice the car didn't start on the first try. I didn't think anything of it at the time but then the next day my car began to shudder and shake violently and I had to nurse it back home. I had the have the car towed to my local dealer to find out what was wrong.

I was suprised when they called me and asked if anyone had changed the oil or serviced the air filter recently. I was told that when they checked the engine they found that the hose from the air filter had become detached and that the oil dipstick was halfway out of the slot which caused oil to spray in the engine.

I asked them to put this info on the service ticket and then contacted the Valvoline shop to complain. The manager sounded very concerned at first but then after several calls with no follow up she basically said they found no fault on their end after reviewing their video of the service bay and only offered me a free oil change.

The incident basically cost me $160 for a tow and diagnostic at the dealer not to mention a lost day of work. I'm not the type to complain but I really felt that Valvoline was the cause of the engine failure and should have done more to compensate me beyond one free oil change. Needless to say they will not be getting any more of my business.

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Ripped Off By Valvoline
Saint Charles, US
Jul 21, 2011 10:07 pm EDT

On July 6th 2011 I had my oil changed at Valvoline Instant Oil Change in St. Peters MO they convinced me that using 5W-40 synthetic oil was in my trucks best interest".

On July 15, 2011 my truck would not start I had it towed to JC Car Care who did a diagnostic/pressure test, the oil pressure was at zero, they changed the oil to 15W-40 diesel oil which is what FORD Motor CO the manufacturer of my vehicle recommends and the vehicle started and has been running fine since".

On July 19th I visited the Valvoline shop and informed Jerry Creach the Manager of the problem and presented him with the bill from JC car care which detailed the repair and specifically states that the vehicle mfg/. does not recommend synthetic oil in these vehicle and that they also only recommend the use of 15W-40 oil!. Any other oil can cause serious problems.. He made a phone call and told me that it was not the oil and there was something wrong with my truck and they were not responsible;.

On July 19th I made a phone call to Valvoline's customer care hotline at [protected] I spoke with a lady named Terra, she looked up my invoice then looked in a Valvoline cross reference guide which in fact confirmed that the local Valvoline store had used the wrong type/weight oil and the problem was their responsibility and that she would be opening a claim and I would be contacted within 24 hours".

On July 19th I was contacted by a man named Chris who identified himself as the Area Manager for Valvoline, who became very rude told me the oil could not cause the problem and the problem with my truck was a weak oil pump and that he had independent information that showed that the use of 5W-40 oil could not cause this problem and would work fine in my truck, I then asked him to send me a copy of this information to which he answered he couldn't, it wasn't available or he couldn't access it:. I call BS... I requested he call the mechanic at JC Car Care that worked on my truck, which he did, along with another expert named Lou Craven at a company called DTI who also told Chris at Valvoline that the thin oil was not recommended and that he had seen this cause problems in diesel engines more times than he could count.

In addition on July 18th 2011 I went online and payed $38.00 to speak with an ASE certified Ford diesel mechanic through JUSTANSWER.COM I explained to him the problem and asked if a weak oil pump would cause this problem, his answer "NO it is likely just the oil because your 2006 6.0 calls for 15W-40 and the 5W-40 is just to thin. Your oil pump is just fine." He also supplied me with a page from a Ford tech manual that shows that the recommended oil is 15W40 super duty, I have a copy of this tech manual.

Also on July 18th 2011 I contacted the local Ford dealer Pundmann Ford In Saint Charles MO I spoke with a technician there who said again that the only oil Ford recommends for this vehicle is 15W-40 and light weight oils tend to foam and mess with the fuel injectors causing a lack of pressure which doesn't allow the diesel engine to fire.

It should be noted that Chris the area manager from Valvoline spoke to the same people and claims that they never said these things. I spoke with my mechanic after his call with Chris and we compared notes and caught him in a couple of lies. His name is Jack he can be reached at JC Car care

I also spoke with a man named Mike at Valvoline who is supposedly a technical guy, who also was very rude and basically told me that none of these people I have spoke with have a lab including the Ford dealer so we don't know what we are talking about.

In the face of all the supporting documentation that I supplied Valvoline including a bill for $400.00 from my mechanic for diagnosis and changing out the oil to the correct stuff. Valvoline still denied my claim.

Are these the kind of people you want to give your hard earned money to? I will certainly never spend another nickel with these incompetent liars. Do yourself a favor learn from my misfortune and BOYCOTT VALVOLINE!

R
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romayne willoughby
columbus, US
Feb 10, 2011 1:57 pm EST

i initiated a complaint last month 1/10/11 regarding a valvoline oil cange exactly one month prior at the columbus, ohio, broad street center of which i had oil changed 12/10/10 and on 1/10/11 my oil gadge began to signal low pressure & my engine began to 'tick'. this was after a month long of driving. i went back to the service center & was told my engine was low by 4 quarts of oil (this is without having any prior leaks or problem withmy vehicle engine). upon inspection by the car dealer, it was found that 'insignificant' oil level lead to engine seal breakdown & these seals will have to be repaired to maintain engine quality. i was contacted by the service manager at valvoline who gave me nothing more than his review of the video recording when i was there which showed onlythat my oil had been changed while the car dealer & manufacturer have stated that 'there could not have been ENOUGH oil put back into the vehicle during the 12/10/10 service. i wish to be further notified by valvoline in regard to correcting this mistaKe.

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2:43 pm EDT

Valvoline Instant Oil Change [VIOC] fraudulent service

I had my tires rotated at Valvoline Instant Oil change store # 020007 on my Hyundai Santa Fe on 5/01/2010. The front of the car began to shake after I drove to Waldorf, Md on 5/9/2010. I had the car towed to a Peps Boy Auto shop, where the front passenger tire fell off the car and damaged the fender and bumper. Peps Boys found loose lug nuts on all the tires, three of the lug nuts on the front passenger tire had come off and the last two studs snapped off. Pep Boys replaced the studs and mounted the spare tire.

Valvoline now says the wheel falling off is not there fault and will not pay for the repairs to my car.

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