Valvoline Instant Oil Change [VIOC]
reviews and complaints

for you to recieve the 300, 000 mile limited engine gaurantee you have to be enrolled not just use the oil everytime. without being enrolled into the gaurantee there is no warranty

What is the difference between a canister oil filter and a spin on oil filter …is it more expensive for a canister?🙄

Be sure to just stick with an oil change. Was just there today and they were trying to convince me to change Subaru's rear deferential fluid. 1st, their price is $99. I called a Subaru dealership and theirs is only $40. 2nd, I found out I don't really need it, since you only need to have it checked starting 30, 000 miles (my car's mileage is way less than that). Beware. They will try and try and try to offer you services you don't really need. Quite annoying. I am not going back there.

You have to read the fine print. The coupon states 5 quarts of oil are included in the oil change. The oil filter charge on the other hand should have been disclosed before service. The oil filter on your make is not just an "ordinary" toyota filter. It is a canister style filter (not a typical "spin on" filter) wich requires special tools and extra time to service. They also come at a higher cost to the service center, so unfortunately it does get shifted to the consumer.

Power-steering fluid change not done to customer satisfaction.
It has been over a week and I have not heard from them.

I went to the Rowlett TEXAS STORE AT 633 DALROCK ROAD location at 04:55 pm 01/24/2009. There were 5 guys standing around chatting and having fun. I try to give business to my local business places. The guy asked what I needed and I stated a 30 weight oil change; He RUDELY said THAT IS OK BUT WE CLOSE IN TWO MINUTES; I STATED THAT I CAN COME BACK a different time and the guy quickly responed; THATS UP TO YOU. I drove off and I tell you that I will never set foot in a Vavoline station or buy any other vavoline produce ever again. This place often has no business and to talk to a customer like they are trash ==believe me; we the customer rule. I will take my business back to the penzoil station in Dallas and again will never buy a Vavoline product again

On 11-14-2022, invoice number 503023. I was charged $73.99 for an oil change. I did not receive the 30/35% discount as advertised. I've called the local place (Lewis Center, Ohio) and the corporate office several times. Left my name and telephone number several times. I'm still waiting for my returned telephone calls. Very poor customer service. Dave [protected]

I came for an oil change on the one on 301 ridgewalk parkway woodstock. After the oil change my ac stops working right away and they offered a "repair" for a $200 WHAT A COINCIDENCE!?!? you would say right!. I confronted them about it they completely denied any other thing but the oil change. They claimed they have a CCTV they can view but refused for me to view it. The manager let me speak to his superior who refused to view it or let me view it based on his "experience" eventhough wasn't there physically.

I would like may AC repaired!

Take a step back and think about what you're paying for. You could easily change your own oil, or wait somewhere to do it. You're paying for the convenience for competent people to change your fluid and filter, check for leaks, inspect the drain plug, etc and walking away dropping $16 for a quick service onto a team of people working outside all day is just being a cheap person.

Valvoline Instant Oil Change website coupon scam
Coupon for about 1/2 off the regular oil change price can be printed out from website. In VERY small print in the middle of the 3 line "disclaimer" section at the bottom of the coupon it says "at participating dealers". Went to two places. Neither one was "participating", nor could they tell me where a participating dealer was. Tried to contact Valvoline on-line, but was unable to find out where the coupon could be used. WARNING: "Bait and switch" price scam.

I use to work at valvoline in MN and honestly i have nothing but great things to say about my experience as an employee and a customer. I would still be working for the company if they had a market in WI. From day 1 you are trained not only to be proficient with the services they provide but to be a leading example in customer service. It is true they cost a little more then there competitors but if you look at the service they provide it is worth it. I still bring all of my vehicles there even though I know how to do all of the services because I know to do it myself would only be about $5 cheaper and would have to do all the work myself. I highly recommend valvoline to everyone and even if you have had a bad experience in the past i urge you to try it again because valvoline is a company that makes a huge effort into trying to make customer experience better.

I work at a Valvoline in Ohio. Myself we are educators. We are not just a salesperson. Within my Shop where I am most of the Manager on Duty besides my store manager I ensure my guys are trained right, and properly. In both Mechanical Standards and safety Standards. If my guys did wrong I will be more than happy to fix the issue at hand. I want to keep customers. Whether you buy our basic Premium Conventional or our full synthetic with maxlife Technologies oils.

What some of you have experienced are recommendations ONLY. We have to go through that. It's part of our education process for our customers (which 99% of people don't know what a transmission flush is/does) or if they even realize there is such a thing as a Power steering flush. We are a PREVENTATIVE maintenance shop. Not a full service Mechanic shop. I cannot speak for EVERY Valvoline but I can personally speak for mine THE ONLY reason our customers walk away is because of price. We are a pricey Oil Change. But with what we are taught and SUPPOSED TO do we are one of the best. Our Free FLuid Top off program no other Oil change place does that either Ask your local valv shop about that. WIth our oils yes there is a huge price difference. BUt MOST manufacturers started recommending synthetic blends or higher oils in vehicles starting around 2005. That is why a lot of our Techs will stress the Synthetic blends. But I also guarantee you this. WE DO NOT GET A COMMISSION. I get the same rate of pay whether you buy ALL of our services with a FULL Syn oil change or just a Convent Oil Change and NOTHING ELSE. It doesn't bother me at all because it DOES NOT AFFECT MY PAY. If you don't believe me stop by any Valvoline and ask to see their paycheck. NOTHING will change from week 1-week 4 except HOURS worked. But our Oils are one of the best and our FUll Synthetics rival if not beat Mobil 1 and Royal Purple.

The employee that responded above is not our sponsor nor is he the kind of employee that I would want at my store. Bad attitude. Any of you who had a bad experience PLEASE stop by my store in Lima Ohio and we will be MORE than happy to show you a great experience. If it's the price I apologize but other than that you will be fully satisfied. That's how I train my staff.

What kind of tool brings their own oil and filter to an oil change station? What, you can't allow them the meager markup on materials?

For the dumb ### who works at Valvoline Instant Oil Change calling consumers cheap! Kiss my ###! "Cheap" has nothing to do with YOU dipwads trying to rip hard working people off! THis is why your shop is always empty when I ride by it to go to your competitor for service! In this day and age the majority of people can't afford to pay $70-$80 for a freaking oil change! Its A FREAKING "Oil Change" not a freaking tune-up! Bad business practices result in customer complaints which result in a lack of business for your company! Word-of-mouth is a mutha when it comes to business! Really?...didn't you use to be "Instant Oil Change? What name will you change to next, right before you go out of business?...SMFH...

Heres the deal folks, the automotive indutry is just as crooked as the health care industry. The nature of the business is genuine, its the people running the business that is the problem. At some point the owners forget what its like to be an average consumer, not the $150, 00 millionare consumer. Even as employee I dont pay our costs for an oil change. I go to the part store and get everything I need and do it on my break at work. I wont take my car to the dealership because of their costs.

The nature of this business is to ensure the reliability and dependability of your vehicle. Yes we are going to make suggestions for additional services and we will probably make money off of it (if we do it) Yes we will be presistant in acquring these services, as we will ask you many times over the course of your visits. Yes some of our paychecks depend on how many extra services we can sale, and yes some people will lie to get what they want. But you have to understand that this is our job, its nothing personal. I dont take it personal when bill collectors call me at dinner, thyre just doing their job; thats all. We all have the right to say no, especially as a consumer.

Not everyone in this business is out to get you. Some of us are actually trying to take care of our customers. I try to make sure that people know that have the option and feel free to take advantage of our services at their convienence. Its no sweat off my back if you dont rotate your tires or get that airfilter, its not my car, its yours. You do what best for you.

In society, if we feel attacked we take the defensive real quick. In business we do the same thing. As a consumer you have many choices, where to eat, where to get your oil changed, where your kids go to school... just remember if someone wants to talk to you about the state of your car, its not personal and you have the right to decline anything you dont want to do.

I was a CSR for Valvoline, and I did like my job. However, what you do not realize is how much stress the CSR is put under to 'make numbers' constantly. I am in NO WAY excusing his behavior. Chances are, he is usually a technician and the store either doesn't have a permanent CSR (most low volume ones do not, so the technicians have to rotate- which most of them have not been trained on the csr position- and it is nervewracking because more often than not, the csr is the one getting cussed up and down the street for telling you about your car)! However, first of all- if this is a vioc, we do not do ANY kind of repair work. We do preventative maintenance services- oil changes, tire rotations, recharging the AC, trans and radiator flushes, battery replacements, etc. I am going to assume that you just misunderstood him. He probably recommended an ATFE (auto trans fluid exchange)...but, if you truly did have a leak, we would not have done that service.
As far as your transmission leak, and other visual inspections that were noticed, these are communicated from the technicians. But, going back to what I stated in the beginning- it is our JOB DESCRIPTION to go over all these inspections with you. Not only that, but let's hypothetically says your serpentine belt is very worn and cracked. We don't say anything to you about it, nor do we note it on the invoice. On the way home, it's had it and breaks. You're stuck on the side of the road, and somehow find us liable for not communicating this with you. Making sure you are aware of EVERYTHING we notice is not only important in making a sale, but it at least gives you an idea of what we found, what is due based on mileage, and also protects our company.
Also, I did not work at this service center, but at miine, we had to go to several classes and be certified by the Manager and Area Manager, and get reviewed at least once a month, before we could even touch a car. I am certified to work on top side, and had to do this job for a month before I was a CSR. It's definitely not a "lack of training." Mistakes DO happen, and I am sorry for that one. I KNOW they would not remove the plug on purpose for you to buy that service. If it's the service I'm thinking of, draining your fluid out would not do anything. We also will not perform a TFE if there is no fluid...plus, we top off transmission fluid for free (Automatic transmission anyway...you did not specify whether you have a manual or sealed transmission). But, in this case, the tech probably thought he had fixed the error and didnt want to cause unnecessary drama by telling you. I'm SURE he received a final written warning, if not termination, for not saying anything. But, he didn't tell the CSR, so how would he have known?

The CSR is TRULY there for your benefit. It is solely their job to inform and educate you on thiings we noticed and services you're due for- simply based on your mileage. I do not pressure my guests. We do not work on commission, nor do we get any kind of bonus for our sales...just hourly employees, so if you do not want to do the service, the most that will happen to us is a tongue lashing from the SCM about our sales. So, please, do not blame all your issues on the CSR.

Just lack of training regarding the removal of the transmission filter etc. Hardly.
This was much more than just lack of training. The lack of training was when the shop in error, removed the transmission filter thinking it was the engine oil filter and then reinstalled it causing a leak. The deception by the shop was when nothing was said that this had happened in the first place. The customer was "rude"? The shop was "rude" for not admitting their error to the customer and making it right the first time. The job of the service advisor is not just to "sell" or recommend additional services. His job includes being truthful to a customer when an error is made by a technician and make it right "before" the customer leaves the shop.

Unfortunately it happens. Its not a matter of ignorance, but a lack of training. Saturns have to types of external filters, one for the oil (wich is "hidden" above the passenger side a arm) and one for the transmission (wich is extremely visable and easily accesable) This is a complete lack of training. To imply that VIOC would intentionally damage your vehicle is extrordinarily arrogant. As for the service advisor, his attitude sucked. But to refer to bringing general maintinance to your attention as a bait and switch sales pitch is quite rude. Thats his job, thats what he gets paid to do. He isnt trying to pull a fast one on you, hes just giving you general information. Its your call, not his. Most of the services that he recommended probably were not unnecessary, you just didnt want them. Some guys just dont know how to handle the word no.

i worked for valvoline for 15 years and was required to fly cross country despite having severe PTSD and fear of heights and when i complained about the night terrors gettting worse as a result the fired me as soon as the statutory of limitations had been exceeded.

I was terminated for having an unlit cigarette in my hand when I picked up some oil filters. The area manager told me he saw the cigarette smoking and fired me for safety violation. So I talked to the marketing manager whol told me I was fired for "looking unprofessional" because I had a cigarette in hand

Not able to drive my vehicle

What, no Check Oil light in your car?