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2.6 175 Reviews

Value Plus Complaints Summary

71 Resolved
104 Unresolved
Our verdict: Dealing with Value Plus, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Value Plus reviews & complaints 175

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Newest Value Plus reviews & complaints

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12:00 am EDT
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Value Plus - Scam checks!

I called The TOBI at [protected] and they told me that I would receive a $25 gift card I got a letter in the mail and went on line to claim my card: www.valueplusonline.com/open/form/gc and it told me no such company. Cust. Service #[protected] my subscriber #[protected]. Please help me smb. and tell me what I should do. This is all new to me!

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12:00 am EDT

Value Plus Internet Marketing scam

WC Value Plus (owned by DAMARK) is ripping lots of people off every month by placing unfamiliar charges on their credit cards. Somehow they got a hold of my credit card number and started billing me $16.95 per month. They started around Christmas of 2006 and I still can not get them to stop billing me. I NEVER signed up for this or agreed to anything even similar to it. When I call them at [protected], they say they will stop and also send paperwork for me to fill out so I might get a reimbursement. They won't give me their address, they say it will be in the packet they are going to mail. When I ask what I am paying for they say it is a "discounting club" for many goods and services. As you see, it has been 5 mos. and I still have a $16.95 charge for May '07 and I have not received anything from them. I finally had to destroy my credit card and start over.

Does anyone know another way to contact them? Maybe we need to bombard DAMARK regarding their "dirty little secret" scam.

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12:00 am EDT
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Value Plus - Do not let this company scam you!

I can't contact this company to stop this and the only reason I figured this out is because it made my account balance over limit. I am careful usually and I don't even use this card anymore because the interest is ridiculous. Has anyone out there figured out how to contact them and set them straight? What kind of products have people out there ordered...

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12:00 am EDT
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Value Plus Beware of this scam!

Anyone who has been harassed either by phone or signed up for this without consent, cancel your membership as soon as you can. This company sounds as if they are located in a basement somewhere when you call (you can hear other "customer service representatives" in the background) and they scam you into a recurring transaction of $16.95/mo. When you call, be sure to demand for a cancellation confirmation number (they will insist you wait for the confirmation e-mail that never gets sent), then watch your credit card statements carefully for any transactions that seem suspicious.

Also, a good thing to do (I have Bank of America) is call the customer service # for your credit card. Have them fill out a report with the date you canceled the Value Plus account and the confirmation number you (hopefully) obtained from them. While some credit card companies and banks can't stop the actual transaction, they will at least have written proof that you did cancel your Value Plus account and then fighting any future charges if they happen to slip through the cracks will be far easier. Value Plus rarely, if ever, issues refunds for what money they have scammed from you. Good luck and watch out!

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Jacob Roginsky
,
Oct 24, 2008 6:05 am EDT

i too have been scammed by WC Value Plus. What ###!

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jay collins
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Jul 03, 2007 12:42 am EDT

Ok, so beware of this scam, i do not know how they got my bank card info, and could confirm it when i asked questions about it, so i agreed to get this nice deal with a free gas card, ok no gas card, no nothing, so i called my bank and just had them cancel my bank card and i am getting a new one issued. Luckily i only had the charge of $1.00 on my account, and this did not get out of hand. Please beware of this scam and others like it, because this one charge also came with another charge from AP9TODAYSESCAPES on my account too!

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Vicky Bair
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Jun 16, 2007 2:37 pm EDT

I recently ordered something I saw on TV - so I dealt the # to place order abt 6/6/07. After I placed it - they wouldn't stop offering me stuff to try on a trial basis and this ValuePlusOnline was one - and I said yes. It gave a 30 day trial period.

Just received the letter to day on it. Went to websites to get $25 gift card. It is a form to request another form which will take 8 10 wks to get to you - which I think after you filled out that form will take another 8-10 weeks to get to you. So thats a 5 month total. - also they give a $5 gas rebate for each month and that takes 6 -8 wks to get back to you with a check. Then they have the grocery coupons - which you mail them a form and the send the code back to you in about 8-10 wks (no extra money required).

Seems to be a lot of form mailing and waiting for additional info or product. On the website is some deals if they're legit - $25 gift cards from Target, Walmart and some other stores - you pay $20 for it - no shipping or handling. - So it might be a SCAM - didn't see a BBB emblem on their site - Did see a veri sign for ordering those gift cards but that's not a secure sign of trust either.

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12:00 am EDT
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Value Plus - Promises not kept!

I ordered via phone Livigen capsules from Bio-Molecular Solutions and I was charged $2 extra for Value Plus and something else that I don't recall. I received an acknowledgment from Value Plus and was to receive a $25.00 gift card. When I talked with Bio-Molecular to cancel further charges to my credit card, I explained that there was an option to print...

Read full review of Value Plus and 32 comments
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12:00 am EDT

Value Plus Fradulent charges for a year!

I have had the same experience as almost everyone on this board about this problem. I have been charged for almost a year now without noticing it. I cancelled my so called service and received the same information as another person on this website. They couldn't tell me what company was charging my credit card. They also went around in circles as I tried to ask them questions and said that I should have received a packet. Apparently I should still be receiving things, they even had my address on file. I have no more information to give, but want to thank everyone for speaking out about it so that I can send all of this to my credit card company to put in a claim. Oh one more thing I did find a web-site for value plus and tried to send a complaint by e-mail and it never went through, go figure! www.valueplusonline.com

Good luck to everyone.

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kaylee christensen
,
Jul 02, 2007 12:00 am EDT

I took this as a legitimate business, when I called Nationalvaluenetwork.com, however nothing they had promised me has panned out. I signed up for a trial membership to valueplusonline.com, and www.homeplayonline.com for 1.99 and I was to receive a 25$ gift card in return, however when I searched for the website to claim it, all that came up were other customers complaints that they also had been scammed. This is a big time scam and not worth even calling.

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Amy Clark
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Apr 06, 2007 12:00 am EDT

I went to ValuePlusOnline.com/open/form/gc after I had purchased some products over the phone. This company Value + says to me after a one dollar fee, they will give me two 25$ gift cards for a free trial up to 14 days to try their products. Which these products were coupons and discounts off purchases for companies around the world. After the 14 day trial they would charge my credit card 14.95$ a month, if not canceled. Well, I canceled and couldn't believe how easy it was. No questions why. Just called the number and told them I would like to cancel and what sounded like a 12 year old girl on the the other line, says to me ok ! and that was it. Well I haven't seen any other charges to my account yet! But where's mt 25$ gift card to walmart and my other 25$ gas card? Who knows, there's no such website to claim them. So much for www.valueplusonline.com!

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M.Z.
Strongsville, US
Jul 20, 2010 11:20 pm EDT

Rec'd letter, went online and used p.w.supplied. Reply said no 404 found, but the p.w. given was 406. I searched and to no avail. I will call the co. and hope for fulfillment of offerof $50 gift cards(total).

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ziprat
Springfield, US
Dec 31, 2008 10:29 am EST

The go duster is a rip off.

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J.C. Heinrich
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Oct 03, 2007 9:24 am EDT

Iam still waiting for my $25. gift card
Sincerely
J.C. Heinrich

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Sharon K. Titley
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Oct 03, 2007 8:30 am EDT

The infomercials should receive some wrath, also. They made it about impossible to decline this offer. I felt very pressured and angry, however, I wanted to "Go Duster". Again, I guess things should not be ordered from the infomercials. People should not to put up with this kind of high pressure scams!

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cherie m
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Aug 27, 2007 8:57 pm EDT

I'm another person that ordered a product over the phone and was promised a $25 walmart gift card but could not access the website.

Live and learn!

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Melanie Anne Russell
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Aug 01, 2007 5:38 am EDT

I have yet to see my $25.00 gift card as well and have tried numerous times to address the situation but as stated by other people NO SUCH WEBSITE and my credit card is being charged $14.95 a month!

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Robin Robinson
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Apr 29, 2007 6:50 pm EDT

Thank you for the free $25 gift card that you send me in the mail!

ComplaintsBoard
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12:00 am EDT

Value Plus Scam and fraud!

This was offered to me by a telemarketer offering a $25.00 giftcard including savings between 20% to 42% at restaurants of choice, retail store purchases and etc. Check for the website to claim my $25.00 giftcard and there is no such site listed www.valueplusonline.com/open/form/gc. A so call subscriber number sent to me # [protected] to log on. I called to cancel and they are still billing me on my debit card. As I was checking their website I saw this agency and decided to send in complaint.

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j. adams
palmyra, US
Aug 15, 2011 5:57 pm EDT

I was offered this ValuePlus as a back end sales offer during my purchase of the Ab Rocket. I distinctly recall saying, "No!" to this offer. Yet my account is charged? There method of sales is a scam. ValuePlus is a scam as far as I'm concerned. And the Ab Rocket is a piece of junk which I sent back immediately. J. Adams

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Deborah Leahey
Warw, US
Jan 04, 2011 12:45 am EST

Essentials for home...has nothing to do with original product ordered from tv ad :(

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Deborah Leahey
Warw, US
Jan 04, 2011 12:43 am EST

Essentialsforhome scam!

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rwarkitten
, US
Jul 10, 2010 4:04 pm EDT

I got called for a free $25 gift card for walmart and only have to pay $1.00 and they charged my moms card $299.00 i told them im only 16 over and over again and now i have to work hard to pay her back every dime :( i now owe her $1, 200.00 thanx to them stupid scammers and my mom told me it was ok to do it :(

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alex
Pullman, US
Feb 25, 2009 7:59 pm EST

I just got a call regarding a similar offer. From what I have been reading it seems like this is bad news. I agreed to be sent the offer in the mail. Does this automatically mean that I agreed to be charged these monthly fees as well?

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Regina
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Apr 16, 2008 3:05 pm EDT

I ordered the trail size for $ 1.00, called and canceled and before the 14 day trail period they had taken $88.97 dollars out of my account..They told me to just send the product back, I did and it, s been a month..I have yet to get my money back..I called again and they told me that it was a billing dept...so they gave me a web site called billing@colonsmart cleanser.com...there is no such web site! I WANT ME MONEY BACK!

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Jfaulk
, US
Apr 11, 2017 7:10 pm EDT
Replying to comment of Regina

That's an email address not a Web address.

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rickey coleman
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Apr 09, 2008 9:06 am EDT

NO COMMENT!

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Natashia York
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Feb 05, 2008 6:03 pm EST

Thank You! All of you just saved me over 30 dollars.I just recieved a letter today saying to go to this website www.valueplusonline.com/open/form/gc so that I could claim my 25.00 gift card, well where is it at?And this so called company better credit my hard earned money back to my account! And if they want to cause any problems , go ahead, I will see them in court.Beware there is another so called company called Essentials for home that offers the same deal "25.00 dollar gift card" well it is just another scam.

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Laura Morrrsion
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Jan 10, 2008 11:33 am EST

I ordered items from an Info mertial and this ValuePlus was offered as a 14 day trial. Cost $1.00 each for two offers. Then after the trial period cost of $19.95 each month. Well the papers took 13 days to arrive. I called the number on the information sheet and canceled the membership. What kind of scam is this? I didn't even get a chance to try it and it was already on my Credit card. I filed a complaint with my Card holder and Value Plus did credit my account the same day that I spoke with them. It seems to be taken care of. The rep on the phone from ValuePlus told me that I could still get my $25.00 gas card but I can't find any place to download any forms etc. to get the gift offered. I tried www.valueplusonline.com/gcform.html like I was told to do. But all I get is this complaint page. The welcome form says to call [protected] to receive the Gift Card Form and other materials by mail. But I'm done with them. They can keep their gift. Beware or extra offers over the phone when ordering anything. If it sounds to good to be true it probably is!

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terihumphrey
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Aug 22, 2007 4:34 pm EDT

I also tried to claim my $25.00 gift card,and it won't even let me down load the form. I'm calling them cuz I'll be damn if their gonna charge to my acct. Every month. Thanks for the notice and for others who have the same problem.

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12:00 am EDT
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Value Plus - No such website!

When I purchased Genisphere face and neck cream I was told I would receive a $25.00 certificate to be used at Walmart, etc. Anyway there was no such website. www.valueplusonline.com/open/form/gc. Thank you.

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12:00 am EST
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Value Plus - Telemarketer promised $40 in gas rebates for trial membership

I received a call about trying a shopping discount membership for $1 for a month and i would receive $40 in gasoline rebates. When the information arrived in the mail and i tried to go to the web site, i found only complaints referred to that site and could not find valueplusonline.com at all. After reading the complaints, i immediately called the...

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12:00 am EST
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Value Plus - Website is not accessible!

$40 cash back Gas rebate was promised when I agreed to look at the info. When info was received gas rebate card was not enclosed, but I was told that I had to apply for the Gas rebate card online. When I attempted to access the site on line, the result was that there is no such website. When I called to advise them that the website could not be accessed...

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12:00 am EST
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Value Plus - How to cancel WC Value plus!

I received call offering a coupon savings book for only one dollar and they already had my information said they were associated w/ visa. It was near Christmas and i thought the saving would be nice so i give it a try. WC VALUE PLUS charged me a dollar never sent anything to me. Month and a half later they charged me another 19.95 for nothing. This i...

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12:00 am EST
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Value Plus - Stealing my money!

This ugly company has taken $14.95/month out of my account for almost 2 years. I feel silly having just noticed these unauthorized withdrawals. The "customer service" employees who answer the phone [protected]) are useless. They cannot provide information or documentation as to how they originated these charges. Beware!

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12:00 am EST

Value Plus Hang up on Quality Resoures or Valus Plus

Today, I was attempted to be scammed by Quality Resources/Value Plus organization. The phone number is [protected] from N. Charleston, North Carolina. Beware of PO boxes. Some telemarketer from membership services will answer the phone who knows nothing.

I think I made a purchase recently on-line, unfortunately the company gave out my address, card number and my phone number. They will not give you the name of the company from which they got the information. The company says they will give you $40.00 gas card and save money on all of these great products. All you have to do is authorize to release your credit card for a $1.00 charge. It's a scam. Hang up and report them to BBB or the Federal Trade Commission. I am going to check my credit card and will probably will get a charge on it from ValuePlus.

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John Smith
,
Jul 22, 2008 2:55 pm EDT

Hello (name) My name is John Smith and I am calling from Quality Resources because you recently purchased something from one of our marketing partners and this call may be recorded for quality and security purposes and I will be brief. The reason we are calling today is just to let you know as a preferred customer you’re receiving $50 dollars in gasoline vouchers in the mail. These are free and good for one year and you can buy your gas anywhere in the U.S. Now these should arrive in about 2 weeks so please keep an eye out for them, in the same envelope we’re sending the first 30 days of Budget Savers for only $1 dollar. It’s a brand new saving program that will save you money at a couple hundred stores like Home Depot, Target and Best Buy also restaurants like Chili’s, Red Lobster and McDonald’s. This is something we only send to preferred customers so there is no obligation to keep it and nothing to send back. Even if your not interested, make sure you don’t throw away the gas vouchers, the $50 dollars in gasoline vouchers is our way of saying thank you for being a preferred customer.

Remember the 30 day trial is only $1 dollar. It gives you full use of all the discounts. If you decide to stay a member after the first 30 days your benefits would extend automatically for just $24.95 a month again that’s only if you decide to stay a member after the first 30 days. It would be charged to your (Visa/Master Card/ American Express) ending in (last four digits). You can call and cancel anytime, on the toll free number that’s located on the front page. Either way you keep your $50 dollars in gasoline vouchers as a thank you. You still live in (city/state) correct?

Great, before I transfer you to our verification department to read your address back to you and to verify I did my job correctly, do you have any questions? When I transfer you, you’re going to hear a click. It may sound like I am hanging up. I’M NOT! It’s very important that you hold so you don’t get the same call again, ok? Enjoy your $50 dollars in gas vouchers, please hold.

TCPA=Always Attempt / TOL=we will add you to our internal do not call list.
That’s fine Mr. / Mrs. (last name); if you have any questions call [protected]. We are not calling from Visa/Master Card or American Express; we are a company calling you with a discounted offer. Have a nice day.

This is the script they read to you, they changed their name from Value Plus to Budget Savers but its the same stuff.
www.valueplusonline.com
www.budgetsaversonline.com

How it works is you agree to the dollar for 30 days and then get transferred and they up sell you two other packages. They are trial periods.
$1.00 - Budget Savers goes to $19.95/$24.95
$9.99 - Health Package goes to $49.95
$1.99 - Entertainment goes to $ 19.99 (i think)

This sales script is a proven script to make people say yes even when they dont want to, spread the word.

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Jesse Almanrode
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Feb 16, 2008 10:40 am EST

UPDATE: Well... I called my back to let them know of the charges and then called each of the two companies to refund my money. Both of them claimed that I had signed up for a 30 day trial period to which I told them no, I didn't. I then asked if they would refund the charges already made to my account and both of them agreed they would. I have since seen the refunds come across my account so, for the time being, they made good. I will be continuing to watch this account to make sure that they do not put any charges on it in the future.

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Jesse Almanrode
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Feb 09, 2008 5:02 pm EST

UPDATE: I just got two charges from this company and one of its partners on my cards... One is directly from Value Plus for $1 and the other is from a place called AMA Health Options for $9.95. Looks like these guys are in for it...

Some other research has turned up that most of their companies come out of Minnesota or Las Vegas. Also, if you call them ASK them to verify your address before verifying yours (A mistake I made). It turns out that for most people they actually have records that are 3+ years old and in some cases don't have them at all!

I will keep this site up-to-date with my dealings... I hope others will see this and not get duped in.

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Jesse Almanrode
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Jan 22, 2008 8:24 am EST

These guys are crazy. While on the phone I even told them about this review, that they are a scam, and they insisted that they have been in business for 15 years and are legit. I didn't divulge any info other than the casual "yes, that is my mailing address" and "yes, that is my birthday". Now will also be watching my bank account like a hawk. Heaven help them if they charge me anything... my lawyers will have a field day with this.

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12:00 am EDT
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Value Plus - Unauthorized charges to my discover card

I have no idea who this company is but they have been taking 16.95 out of my discover card for over a year. The number they tell you to call don't work. I can't find any one to help me with this matter. If any one has a good phone number to contact them or address, it would be a great help. Thank You.

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Value Plus - This is a huge scam!

I was charged $19.95 by W/C Value Plus for nothing. I have no idea where this charge originated, but I sent a complaint letter to Hopkins, MN and was finally issued credits for over $200.00. How did this happen? Others have had the same problem. This is a huge scam!!! Please investigate and reply to me at [protected]@cox.net. Thanks.

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