VALIC review: withholding money 6

I agree there should be a regulatory body to deal with these crooks. I have spoken to a Valic customer support personnel 8 times over the last few months and every time I would get a different answer. I asked for hardship withdrawal, I was told I didn't qualify, I was told to fill out a disbursement form after informing Valic that I no longer worked for my employer. I sent the form on the fifteenth of February 2017. I didn't hear back, so I called on 21st which was yesterday, was told that I didn't supply email because that is how they communicate. I asked how long the process would take after faxing the corrected form? The response from person #1 was it would be processed that day and shipped overnight for 25 dollars. That was at 8 am mountain time. At 2:50 pm mountain time I called to check the status and was told that all information had been verified and that it was being processed and it would be sent out by 5pm, call back then to receive the tracking information. Called back at 6pm mountain time and was told by David that it would take 2-3 business days since it was just received that day. I asked to speak to a supervisor, his name was Joshua, he preceded to tell me that it would take at least 24-48 hours to process and then a check would be overnighted by Friday. He stated that they needed to verify that I was no longer employed which was causing the delay. I told him that I would like to speak to his boss because of all the misinformation, I was then told that I would need to call back, I told him I would. He then said he would try to see what he could do to expedite the process. This morning February 22nd, I faxed over a document from the employer stating my date of discharge prior to calling. I called and again spoke to David who now says it would take another 5-7 days to process due to employer verification, I told him that I had faxed over verification, he then went into a spiel about the processing of millions of checks a day at which point I asked to speak to someone above him. I was transferred to another supervisor named Bridget who started the same spiel about 5-7 days for processing. I informed her that this information was given on 2/15/17 this should be the start date of processing whether some of the information was incorrect or missing shouldn't matter, now that they have the correct information the process should be continued and or completed and monies disbursed. Let us get together and file a class.action lawsuit.