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Vacations To Go

Vacations To Go review: scam? 56

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8:08 am EDT
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i'm looking at booking a cruse with this company and because they give such a good deal are they a real and true company or are they a scam?
thanks.
peter j

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The complaint has been investigated and resolved to the customer’s satisfaction.

56 comments
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UncleBob
Texas, US
Dec 06, 2010 8:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Folks with good comments hardly come here Why? it's a complaint forum. I would like to say a few words for Vacations to Go. All good good. We have used them for 6 consecutive cruises, and not one complaint. They performed 100% for the good. We NEVER failed having a bottle of good wine in our room upon arrival. Some people can never be satisfied no matter how good your are or what you ro for them.

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kama_md
Bowie, US
Dec 03, 2010 1:03 pm EST

I have never used Vacation-To-Go so these comments are not aimed at them, but think about this. Several years ago I was researching after-market warranties. I looked up reviews for a company that peaked my interest. Some of the comments were very positive and a few were negative. Needless to say the company is a nightmare in my opinion. It then occurred to me that it is human nature that people go to these types and consumer complaint forums for one of two reasons; 1. To make complaints or 2. Research complaints. People that have good experience normally go directly to the company or respond if a survey is sent to them. The bottom line, if you see a lot of positive comments you may want to consider thinking twice about your choice.

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tookitintherearwithvacaytogo
Houston, US
Nov 18, 2010 11:08 pm EST

Anything good written is A SCAM! the BBB is a SCAM! it was on 60 minutes and they both are scams... I was a call center rep and vacations to go is nothing better than anything else to go. Your better off with fast food.
TRY Celebrity Cruises, more expensive, top of the line and worth every hard earned penny.

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buggsy47
Sydney Metro Area, AU
Nov 09, 2010 8:28 pm EST

Have booked a number of cruises thru vacations, and have had no problems, very helpfull.The only complication now is if you are not a U.S. citizen or resident you can not book on the most popular lines.Check on the main page where the Aussie flag is near the currencys.VERY disapointing.

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buggsy47
Sydney Metro Area, AU
Nov 09, 2010 8:22 pm EST

I have booked a number of cruises thru vacationstogo, and have had no problems, always been very helpfull.The only thing is now, if you are not a U.S. citizen or resident, they can't take your booking on most of the most popular lines.Check on the Aussie flag where the currenceys are, and it will explain which lines are still available.VERY disappointing.

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Tony Comito
McKinnon, AU
Oct 27, 2010 4:39 am EDT

I booked 2 different cruises with VTG for a total of 11 people earlier this year and had no problems at all, we sailed from USA to Italy and then again from Italy around the Med, all arrangements were fine, our sales person was excellent both on the net and on several occassions that I had to call her on the phone and coped with our initial change of plans, types of cabin etc. with great patience. I had tried to book locally through an agent and it was going to cost us nearly twice as much. We intend booking with them again next year.

...Tony C

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johnmethew
, IN
Sep 03, 2010 12:22 am EDT

ya i am looking for some different cruise packages.i saw few but my wife reject all.so i am looking for some romantic cruise packages because my wife is to romantic.
http://www.remarkablevacations.net

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UncleBob
Texas, US
Aug 21, 2010 6:03 pm EDT
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I can recommend them. My wife and I have used them for 6 different cruise packages. We have never had the first problem. The agent, emails use with occasional good packages, and sometimes we have had a bottle of wine waiting for us in our room. If you get a good agent/salesperson, you will have an enjoyable trip, and that same person will keep in touch with you. We have had the same one for several years now.

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cd56
, US
Aug 08, 2010 4:13 pm EDT

I have booked 3 cruises through "vacationstogo" with absolutely no problems, but be aware- They are a cruise wholesaler, and not a hand-holding mom and pop travel agency. Know what you are buying, do your research, and you will get a good deal. Most of the complaints about them are based on the salespeople not knowing/caring/informing, etc. Again, this is a wholesale house, they deal in volume mostly through the internet booking people all around the world on cruises. The salespeople depend on large volume, since they only get a small commission on each sale. If you do your due diligence, you will get a very good price.

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LCK1999
Rowlett, US
May 10, 2010 4:37 pm EDT

At first VTG was great, now we have issues, BIG ISSUES.

We had a group of 10 use Vacations To Go for a trip to Costa Rica. Everything was fine till I found the same resort at half the price on their own site. Our agent worked diligently to cancel, rebook and credit everyone. We would have to pay a $100 cancel fee but that was ok to save more than $900 per couple!

That has been 8 weeks and none of us have our credit. We have now paid double the original price of the trip.

NOT happy, Not happy at all.

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ManOnMars
Houston, US
Mar 18, 2010 8:54 pm EDT

This is a great company. It's a personalized travel service and I've taken several trips with them and I am taking another one purchased from them this year. Unlike other online travel sites, you work with a real live travel agent who makes sure everything is in place for your trip. I have trusted them and they have never let me down.

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ponchojohn
Austin, US
Jan 05, 2010 3:22 am EST

Since so many have been nice enough to share thier thoughts, I will do the same. I have still never been on a vacation or honeymoon with my wife of 16 years and two kids, but I am again trying to do so. The two names that I came across while doing my research were Vacations to Go and Castaways vacation (which also had a name like Sunquest I think it was). The suggestion about the BBB was smart, so I did so... VTG received a A out of a best possible A+. Castaways vacation a D. IF the name is sunquest, I would avoid them. Neither was a BBB accredited business, but there was a goodly bit of info for each. Hope that helps others.

Cheers

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christeljen
Mansfield, AU
Dec 20, 2009 8:12 pm EST

I have booked with this company, had great service and enjoyed 2 cruises at excellent prices. My husband and I have booked another cruise with them for next year.

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Josh09261984
New Caney, US
Nov 29, 2009 11:56 pm EST

I have booked with the company before, and never had a problem. My advice, if you are weary about a company check the BBB site, as they are affiliated with them. Hope this information helps.

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Kris S.
, US
Nov 25, 2009 4:40 pm EST

Peter,

Be careful this website pays people (probably "Carmen S") to spam good things about them. For the most part these are all lies. This IS a scam company. Do not give them a dime unless you never want to see it again.

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Negrita
, US
Oct 27, 2009 2:53 pm EDT

Hi Peter,

My husband and I booked a trip to DR via vacationstogo.com and we got a really good deal from them with no problems whatsoever. The rep was actually really nice, he kept emailing me different quotes, etc. I recommend them. Good luck on your trip.

Carmen S.