eDreams
reviews and complaints

I agree with your complaint about eDreams BIG TIME. Last September, I booked a flight from Rome to Miami for a trip in May 2011 and the dates I entered on the confirmation came out on the printed document as a date one week from the date I was making the purchase. I immediately noticed the error within minutes, and read the general terms on how to reach customer service/make changes, immediately sent an email stating the proble asking for resolution every two hours for two days; phone Barcelona, phoned the US customer service line wrote latters and faxed to eDreams all in the day and the day following the day I made the purchase with NO RESPONSE! I immediately contacted AMERICAN EXPRESS WHO SUSPENDED THE CHARGES FOR ABOUT THREE WEEKS AND THEN REINSTATED THE CHARGES. tHYE DID THIS EVEN AFTER I PROVIDED 42 PAGES OF CLEAR DOCUMENTS THAT GAVE DATES AND DESCRIPTIONS OF MY REQUESTS. I ASKED AN ATTORNEY WHO SUGGESTED I FILE SUIT IN SMALL CLAIMS COURT AS A REMEDY. THE COST OF THE TICKETS WAS $ 1, 700 WHICH I DON'T INTEND TO EAT. FURTHERMORE, I PURCHASED TRIP CANCELLATION INSURANCE. I AM LOOKING FOR A US MAILING ADDRESS FOR EDREAMS AS WELL AS TA ASSOCIATES AND PERMIRA WHO ACQUIRED EDREAMS IN THE LAST YEAR. I HAVE ALSO CONSIDERED BUILDING A FILE OF PEOPLE LIKE YOU AND I WHO HAVE EXPERINCED FRAUD LOSSES AND FILING A CLASS ACTION SUIT IF I CAN LOCATE AN ATTORNEY WHO WILL TAKE ON THE SUIT.

I agree with your complaint BIG TIME. Last September, I booked a flight from Rome to Miami for a trip in May 2011 and the dates I entered on the confirmation came out on the printed document as a date one week from the date I was making the purchase. I immediately noticed the error within minutes, and read the general terms on how to reach customer service/make changes, immediately sent an email stating the proble asking for resolution every two hours for two days; phone Barcelona, phoned the US customer service line wrote latters and faxed to eDreams all in the day and the day following the day I made the purchase with NO RESPONSE! I immediately contacted AMERICAN EXPRESS WHO SUSPENDED THE CHARGES FOR ABOUT THREE WEEKS AND THEN REINSTATED THE CHARGES. tHYE DID THIS EVEN AFTER I PROVIDED 42 PAGES OF CLEAR DOCUMENTS THAT GAVE DATES AND DESCRIPTIONS OF MY REQUESTS. I ASKED AN ATTORNEY WHO SUGGESTED I FILE SUIT IN SMALL CLAIMS COURT AS A REMEDY. THE COST OF THE TICKETS WAS $ 1, 700 WHICH I DON'T INTEND TO EAT. FURTHERMORE, I PURCHASED TRIP CANCELLATION INSURANCE. I AM LOOKING FOR A US MAILING ADDRESS FOR EDREAMS AS WELL AS TA ASSOCIATES AND PERMIRA WHO ACQUIRED EDREAMS IN THE LAST YEAR. I HAVE ALSO CONSIDERED BUILDING A FILE OF PEOPLE LIKE YOU AND I WHO HAVE EXPERINCED FRAUD LOSSES AND FILING A CLASS ACTION SUIT IF I CAN LOCATE AN ATTORNEY WHO WILL TAKE ON THE SUIT.

does anyone have a Australian edreams office number. i also wish to cancell a flight, mmmm from what i have read, i quess i will get the run around about a refund. all i get is a anwsering machine [protected], , is there another contact number - thanks

i am only quessing, but i also wish to cancell my flight from reading other comments i can almost bet i'll do my hard earned money, no one seems to anwser a telephone [ anwsering machine]. do they have a Australian office? does anyone have there contact number.

edrams are nothing but con artist bookrd a flight they took my money the flight was canceld the money was refunded in my name used but with there card details.i have now been tring for 2 months to get my money back but with no luck i have now spent a small fortune in phone calls at £1.57 per minuite calling them i will not give up next action will be through the legal chanels DO NOT USE EDREAMS .

Robbing ###! After trying to book flights from Paris to Bristol eDreams said they couldn't confirm the booking so I went ahead and booked with another company only to find that eDreams took the money from my account the next day. The other company refunded directly into my account. I then found out that eDreams had put my name on their credit card and recived my refund, I am sure this practice is illegal, they have stolen my money! They are almost impossible to contact, I wont give up. I don't know how they are getting away with this.

I have even more interesting story for this company which is using "the latest data encryption techniques to ensure that your purchases will be absolutely secure".

I was in the process of switching to another bank as was offered a better package. Got regular visa card with them. Moved some of my funds onto it.

The card was brand new I did not even use it in any physical shop in Denmark. Found some good deal on edreams and recomended by friends advice purchased the ticket. Copenhagen-NY. It went through all right, no requests for additional info, or pass check etc.

Card was put aside for some time and this very single time used on edreams.com. It was laying home basically.

Few weeks after I get debit on my statement, one for edreams flight purchase the exact amount of booking and one more for amount similar to edreams purchase with difference of few euros.

The company charging me strangely enough is also originating from Spain and i get the bill for some hostel payment in Barcelona.

I dont know how to explain this, since my visa is brand new, I didnt go to barcelona and it was laying at home in Copenhagen all the time, so i didnt even use outside, so somebody can misuse it. The only purchase was done though internet and on edreams.com

Luckily enough My bank covered the amount for me and it was obvious credit card misuse, but i am very doubtfull about edreams so called the latest data encryption techniques to ensure that your purchases will be absolutely secure.

edream is1 a rip off! Searched for flight to jamaica in August on their site. Showed $511. When I paid with my credit card I noticed that they charged 64 additional dollars booking fees for the two tickets. Plus my bank charge an additional 32 for international finance charge. When I speak to their representative I can get nowhere as they are just telephone operators from Asia. I am not crazy to go and buy ticket plus these charges from a third party when others are not charging fee and the customer pays what is published or promised. We have to stop edreams. Consumers protection is urgently needed. We are being abused! Help! Help!

Dear,
I notice you experienced a similar issue with Edreams as me. I am doing all the necessary to get a refund from them and I see it as my task to prevent others from making the same mistake and buying a ticket with Edreams. Therefore, I created a Facebook group to increase pressure on them and I would like to invite you to join this group: “Edreams: you get a scam while expecting a dream” via the following link:
https://www.facebook.com/groups/768037453226970/
Kind regards,
Céline

I booked 2 flights with eDreams and had to cancel them immediately because my bank, (Bank of America) froze my account for security reasons, even though it is written all over my account, DO NOT FREEZE FUNDS WHILE TRAVELING, a reoccurring problem with BofA. I immediately contacted eDreams and asked that they cancel the flights for I was 500 miles away in a tiny village at the Pyrenees Mountains in France and had to leave by train immediately to catch those flights. When I could finally reach the bank in California, (very hard on a Sunday in France, the next day Sunday in the US...and no touch tone phones in the village which is the only way to release the hold!)...2 days later!...I told the bank not to pay eDreams, but they made mistake No. 2 and paid them automatically when they released the hold. Next I go to eDreams, 3 Emails later they respond saying...No, we don't give money back for cancellations!

Guys...this is how big companies make money! It is corruption and no one takes responsibility for the disruption and chaos they create in their patrons lives.

Posted by Nancy Cuevas Guzman

booked direct flight chicago to dusseldorf
ebookers did not inform me they had made a mistake with the booking
there are no direct flights with united airlines from chicago to dusseldorf
flight was brought fwd and went via frankfurt nearly missed flight
very annoyed with the poor service

be aware, the same company -edreams now operates also in Germany!
I wanted to book a holiday with a car, at the end it was without car, asI asked by phone, thez told me it is no car, I reset the booking, had not signed the booking, but they want me to pay for a not booked holyday!
Nice ?

This company is a terrible nightmare. I've booked a ticket and received an email stated that my flight booking was confirmed but the payment was pending.But the next day I've called my bank and they told me that the transaction is successful. Then I called eDreams and asking about my ticket and again they send me another email asking a copy of my passport and both sides of my credit card. This is so ridiculous! Because of security concern of my credit card I refused to proceed the purchase. So I asked them to cancel my booking. They told me that the money is still floating and they will refund back my money but when I've checked with my bank statement, they transaction is done. When I've come cross to a lot of complaints about eDreams I'm freaking out. Because it was a lot of money to me since I've booked a flight for three person. Now I'm still waiting for them to refund my money back and eDreams has lack of security system in their ebiz. This is sucks! No more dealing with eDreams.

On February 10, an amount of 89.99 euros was debited from my bank account. I did not make any ticket purchases on this date.

My flight were canceled and edreams claimed they can't reach to airline to request a refund and sent me to the airline myself. While i was able to reach the airline within minutes only to hear that only my travel agency can request the reund. eDreams just closed the request and my money is lost. This seems like a scam.

I bought a ticket to edmonton, and payed but after a minute and 2 cibc gave me a fraud message about Edreams, the ticket was for 289 but theyh deducted 388

I am entitled to a refund since my flights were cancelled by the airlines

for more than 60 days dreams costumer service give me the same answer: 'we will contact you in 72 hours', but they don't and the refund never came

I have spoken to them over 10 times

I feel like I've been scammed

A month ago I purchased an airline ticket through EDREAMS for about 300€, but then last Saturday, 18-11-2023 at 08:22:44 I was charged 64.99€ without having authorized such charge.

Can you please reverse this charge?

Gratefully,

Lidija Djordjevic Runić

Tel: +[protected]

E-mail: pastorlidija@sbcglobal.net

The link in all edream emails sent to unsubscribe simply leads to a page that states: "505 Error" Internal Problem. This leads to basically no person being able to unsubscribe from the countless emails that are sent everyday.

You are trying to charge my credit card, for something I have not purchased. Who are you? Date you tried to take money from my account 20/10/2023. I have never dealt with you.

I've been trying to reach this company since the first day that I was charged a full subscription fee after my trial. I did not get any replies, nothing. I have no intentions of using this service again as I wasnt happy with the service that I got after purchasing a ticket with them.

Hi there,

I've booked with edreams and took insurance for 100% refund if cancelation occures.

I've canceled the booking in less than 24hrs as they charged me AU$6,973.62, which was not the price presented on the website.

They reimbursed AU$4,601.49

So I'm short AU$2372.13

I've sent an email but no response, it's been a week.

Their system messed up AUD/USD so I pay a ticket in AUD which has been debited as USD with my bank. I've canceled and they retain 30% of the price.

They are theft!