Complaint Rating:

Company information:
Utopia Management
San Diego, California
United States
utopiamanagement.com

Utopia Management is more concerned with gaining income then doing a good job. I have heard this before from others but I decided to give them a chance. BIG mistake.
I hired them to rent out my condo; they had over 15 days left in that month to rent out a condo in a prime location. Condo was tenant ready yet I found out that Utopia didn’t do anything for the first 15 days. It wasn’t even placed on the Craigslist or anywhere for the matter. I called to ask why? I was informed that they have been very busy lately. That was an Interesting response to say the least...as I lose more money due to their poor work ethic.
The condo that is in a prime location and was placed on their web site, I was charge $50 for this. Why? Who knows...greed? I asked them to place it in the local paper to make move faster now that they wasted the first 15 days.
They assured me they would do just that. It was never placed in the paper and they found no renters for the next month to rent out my condo.
Of course, I called up to ask why it wasn’t rented out already. It is a prime location with a ton of interest in that area. Once again, I was informed that they have been busy lately so they only show the condo on Fridays of each week. This really pissed me off as I am paying them basically to do nothing. They show the condo only four times a month, this is ridiculous and shows poor attitude. Needless to say I fired them but had to let them retain the condo for another 30 days after they are fired. They refuse to mail back my keys until the very day after the 30 days had passed. I called to speak to the head manager and she told me that basically it was between me and whomever Utopia assigned to me (not her problem). Nice attitude! The girl they assigned to me never responded to my phone calls or emails.
To summarize the whole situation they had possession of my condo for over 75 days and could not rent out, they charged me for use of their web site but never placed it in the paper as previously agreed.
Once I gave my condo to another property management company it was rented within 10 days. The rental was always at a decent price in a desirable area and it never had issues renting out until I gave it to a company who didn't care at all.
Utopia is not a good property management company at all!
DO NOT USE THEM!!!