Complaint Rating:

Save yourself before you rent from this property management company. Sandra, a representative, advertised a 3 bedroom (+ gardener included) home on Craigslist. I met her to look through the home and only saw 2 bedrooms. I asked here where the 3rd bedroom was and she showed me to a large room connected to the kitchen area in the back of the house. She kept up a good conversation and even proceeded to tell me about her boyfriend infecting her with genital warts. After applying, I was told to meet her back at the office. Once there she gave me a list of rules and told me to just sign the last page and I could sign the lease the day of move in. I did and never heard from her again. Well she called me once to tell me I was accepted. After her call, my employer called me to let me know they had just received my request for employment verification. I was surprised I was accepted before she completed the checks. Time came for me to move in and I still could not get through to her. I finally went to the office on the move in date to sign the lease and happened to bump into her on her way out of the office. She was too busy to sit with me. She found my file and said, "Oh you already signed the lease." I asked when and she said the day she had me sign the back page. I then had to sit in the office, waiting for them to go pick up keys to the property from some unknown location, until an hour before closing. I was horrified watching four different clients come and go with complaints. One client had been sitting there since 9 am waiting for his keys and it was 4pm. Finally I got the keys. I rushed to the property having a bad feeling in the pit of my stomach. I looked around the house and everything seemed ok although none of the locks had been changed. I noticed a new door had been added to the 3rd bedroom off the kitchen. I opened it by the door handle but there was no key to lock double-key sided deadbolt. It was a little cold so I went into the back bedroom to close the windows. All the blinds were closed so I opened them to close the windows and to my surprise there were no windows. She advertised the property on Craigslist as a 3 bedroom and on the company website I found out it was listed as a 2 bedroom + a bonus room. It was not a "room" at all but a porch with screens. Now I'm stuck in a lease from this horrible company and can't sleep in my "bedroom"/sunroom. I don't know what will happen when winter comes but I did purchase a firearm. And to top it off, the owners/gardener or friends of the owners live directly across the street. They walked over my mailbox key and pop up whenever they want. My first day home I pulled into the driveway to all their kids in the yard, hanging off the fence and had to step over cups of drinks all over the front porch while they were "gardening". A nightmare!