United States Postal Service [USPS]
reviews and complaints

Mailed a package to Houston 3 days ago...according to tracking, it is still in transit from Kansas City to Houston. Hell, I could have used the old Pony Express and gotten it there with more notification. Add into the mix, the lack of assistance from USPS clerks, it makes one understand why they are going bankrupt.

After sending 2 cell phones to zip codes 55407 and 55408 to different recipients, and having neither deliveries made and disappearing, I have come to the conclusion that there are crooks working at these government facilities. Upon calling the 55408 post office, I spoke to the man clerk there whom couldn't give me a clue as to what had happened to the parcel or where they had forwarded the phone to. He wasn't apologetic at all, but instead having an attitude toward me. Also, another instance of a delivery to zip code 55407 where the delivery was just left outside the recipient's apartment door for anyone to grab! Someone please do something about these crooks!

I live in Minnesota. After moving home over the holidays 3000 miles, an incident happened in Texas regarding my husbands mail. I had filled out, online, and paid for, the individual move so that only my mail would follow me. It did, however, the Cleburne, TX postal worker who is very familiar with the way our mailbox is set up, decided to not deliver any of my former spouses mail, and instead, returned it.
He claimed that if the mail overflowed he had a duty to return it. Accept, he never put it in the box. Our tenant whose mailbox right next to ours on the porch, is always over-flowing because our tenant is too lazy to come get it but the mailman NEVER holds his mail or returns it so there's something weak about that argument.
Then the excuse became: "Well, the mailman didn't see any furniture in the front rooms so he thought the house was empty." Really? In the past years there has NEVER been any furniture in the front rooms because it's a Victorian home and the front parlors are never used! He knows that from the previous tenants and previous owner so that excuse doesn't work either. (These are the excuses given to us by the Manager at the Cleburne, Tx Post Office.)

Hence, my former spouse never got any mail for 10 days. Bills, gifts, (it was Christmas time, etc.)

This meant him not getting valuable information and Christmas money, etc. My former spouse then accused me of making a mistake and losing his mail in the process. It took days to solve and the post office dismissed our complaint.

A valuable document I found among my papers I had mailed back to my former spouse. It was returned to me. I already put 6 stamps on it and now it had to be sent back to him again, as he was still waiting for it at the same address that was on the envelope.

The form I filled out online, can be verified. I have a copy of it. In the mean time, the returned envelope still needed to be sent so I went to the Roseville, MN post office on County Road B2.

It had been years since I had been there, but counted on the friendly and helpful customer service I use to know.

When I got there, a fellow behind the counter, named John, (I had to ask him his name as he wore no ID), was rushing customers through, not making eye contact and making smart remarks.
"Wow, " I thought. "What happened to the crew?" A woman behind me, whispered to someone else "This place isn't as nice as it use to be...the workers are so rude..."

It was my turn, so I showed John the envelope and began to explain to him the problem. Before I could, he interrupted me and flatly stated, "Well, you filled out the form wrong.."

"No, I did not-" I started to explain again, he interrupted: "Well, I'm not going to argue with you, I'm getting a Supervisor."

"Good, " I stated, "that's exactly what I need you to do."

"Yeah, I knew you would." he retorted. And he wasn't joking. He sent me down to the end of the counter to wait. I waited 13 minutes. Still no manager.

"Do you think it will take much longer?" I asked, "I can't stay much longer." (I am a nurse and had to get going to a home care client who was expecting me.)

"Yeah, well I'll tell em again, " he said.
"Thanks, " I appreciate that.
"Yeah, I thought you would, " making it sound more like an accusation.
I began to study his body language for fear of him losing control.
"He'll get there when he can, " he said loudly, "they're busy you know!" He kept slamming things and raising his voice, continuing to rush his customers through, not bothering to acknowledge them even though it wasn't that crowded and he had time to be pleasant.

Two men walked out behind me while I was waiting and whispered to me: "Good luck dealing with these people, " they said, rolling their eyes, "it's not what it use to be."
All this time, a distinguished gray haired man, also working quietly behind the counter was taking it all in, though he said nothing.

He should have stepped in to help but didn't. He had no customers so not sure why he just stood there playing with receipts or what ever he was doing.

I asked John his name, (as up until then I didn't know it, )
"John, " he stated sarcastically, "Why?" he demanded.

"Because I need to have a chat with somebody." I answered.
"Yeah, I'll bet you do!"

I felt as though I was being bullied with sarcasm and John looked angry. He had no call to treat me or anyone else that way. He should be grateful he has a job.

That incident happened about a week and a half ago today during the afternoon. I hope someone handles this because bullying people and making them feel afraid to come back for questions or help with their mail is reprehensible. John shouldn't be working in the front.

I mailed a package express mail on 11/22/13 for delivery to Cambodia. On 11/29/13 when I checked tracking my package was in Argentina being process for delivery! I called the post office 3 times, each time getting automatically disconnected after 20 minutes and so I decided to go to the post office to sort this out. I was informed that there was nothing they could do and to keep calling the post office number [protected]), which I'd already been doing. I asked about a refund for the error as my package would now be delayed due to error, I was told that the post office doesn't guarantee delivery and that no refund would be due no matter when it arrived. I finally got through to customer service and they told me it would take 5 business days before something could be done. My package was eventually sent back to the Miami processing facility on 12/8/13, it didn't leave the USA for it's destination until 12/11/13, my package finally arrived in the correct country on December 16th, taking a whopping 26 days for express mail!

for proof of this mess up, see tracking # EC556685129US

it's obvious someone has lost or stolen my item Bell Gardens is known for theft USPS knows this and they do absolutely nothing about it there is so many items stolen from this facility it's pathetic I don't see why its not shut down are they send someone in 20 best to get why millions of people every year are losing their items from this facilitymanagement must be involved because attitude reflects leadershipthat's why they encourage you to get insurance on everything that way its coverso if you have lost anything going to Bell Gardens trust and believe it was hasn't gotten to you by now then it won'tI would never use USPS again as long as I liveto know that you have people stealing from you and not do anything about it is beyond me

Twice in one week I had a package to be delivered. The tracking said "out for delivery". Well I waited on these packages because they were birthday gifts. The postal carrier leaves my regular mail in the box but no package. The tracking information is updated to "notice" left.. But there's NO NOTICE. After I call the local post office to complain that I'm not being delivered my packages, the lady tells me it probably fell behind the seat and they had to scan something when the carrier returned "so they wouldn't get in trouble with the big dogs" This is actually what she said. Okay, I can see a mistake can happen. Five days later, exact same scenario.

Upon receiving the medication mailer, one end was torn open, there was no 3 month supply of medication. Contents included the invoice of purchase and amount paid in full, and an instruction sheet. On the outside of the mailer on top of the usps tracking #, correct address slip, a smaller usps tag was pasted with — "received unsealed and received without contents" stamped in red with kathleen fl. 33849, sept. 23, 2013. A tracking of the mailer was completed from phoenix, az. 9/19/2013, tampa, fl. And then to lakeland, fl. 33805, arriving 9/23/2013. No other information is on the mailer. Tracking # is [protected] 92.
This afternoon between 3:10 and 3:23, I spoke to mr. Kenney riley, at lakeland post office regarding this incident and was told this isn't their problem! I believe that an employee of the lakeland post offfice opened the package and removed the medication. E-mail [protected]@yahoo.com

I meet a man on fb and we kept In touch sometime because I don't have much access to the internet because I don't have a laptop. 1 month since I meet him he thought that it would be a grate idea to send a HP laptop, ipad, a set of jewelries and perfumes. he mailed me the following day to sent mu address so that he can send the things, I gave him the address and the following day he mailed me and said that he had sent the stuff and I should contact a Mr Gilbert Max through the email address he sent (courierexpressdelivery2hotmail.com or the link of this man on fb) I haven't hear from this man after I mailed him until after my friend sent me Mr Gilberts link and that is where we start emailing with Gilbert regarding the package.
It start of like this:
The united state postage and freight group (pty) ltd
CFG House
21 Wrenh Road
Homer, Mi
Company name: Usps courier co
company registration no: [protected]
company vat number: [protected]
email: [protected]@hotmail.com
Good day Takemora
How you doing today? I am directed to contact you from The United State Poster Service (USPS) courier service for your page which was delivered to us from "Frank David"
The item inside the parcel includes:
a set of jewelries, an ipad, 1HP laptop and perfumes (undisclosed amount of money)
sender's address: Frank David
senders address: Hillcrest Ave, Bessemer, MI 49911
and my address after that follower a tracking number: EG38195173US
Boxcode no:0871
Sent time: 021/09/2013
status: package waiting collection
please contact us via same email or facebook page for details on the courier charges to enable our agent to deliver your items with in the stipulated time to your door post which is the service period for your items after which custom confiscate your items as demourage if you fail to contact us within the 24hrs period which expire on under 3 days with the delivery fee of ($350USD) make the payment and email us here the payment detail so that our agent will bring your items to your door post...Thanks for your cooperation
From: USPS courier company
EG [protected] US
The courier service details has been sent for your own perusal.

Thank your,

APPROVED

that is all the info that it started of with and later on I mailed them back and ask if I can do part payment they said Yes, but only a week long. my friend mailed me and said If I get the thing than let him know.
I ask Gilbert is this a fraud he said...look I hope your know the implication of your statement now if we sue you to court. now why not make the payment and see to your self how we work.
I send the money using wester union or money gram through the address he gave and mail him the details.
Is this a spam? just want to be sure before I make any payment

First off, I want to start by saying I have worked out of the Flagler Beach Post Office for over seven years performing my duties exceptionally and efficiently and have never once threatened anyone with any kind of violence, verbal or physical. I apologize for the misunderstanding. I apologize for the seeming insubordination, and for any of my actions that may have appeared threatening in any way. But I do not apologize for at least trying to bring to light the constant harassment and the malicious, hostile, atmosphere we contract carriers endure on a daily basis not only from management but office personnel as well. Simply because, as we have been told; we are only contract carriers and not career employees.
I have worked under at least three supervisors in my seven years and have never had any issues with any supervisor except one, the supervisor in question Cheryl Joy Mortucelli. She has worked in and out of this office on several occasions over the years and has seemed to have developed a personal dislike for me.
She singles me out for any supposed violation of any new rule that I’m not aware I’m violating until after the fact, and (for lack of a better word) nitpicks constantly everything I do. She has called my spouse into the office and has harassed her and gone so far as to actually threaten her job because of supposed issues the supervisor has with me which had nothing to do with my spouse, her performance, or her route. She does this “thing” constantly where she will ask my spouse a question have her answer and then come over to me and ask the same question again later and I answer (not knowing until later that she had already asked my spouse and she had already given her the same answer). It’s as if she thinks we are lying to her. We both have noticed that she doesn’t act that way with the other carriers.
This, along with some past mishandled and unresolved situations between other carriers has created a very tense, malicious, even somewhat hostile environment in the Flagler Beach Post Office. Not only for me, but for other carriers, and has threatened to have an adverse effect on our job performance and overall morale. How can we do our job correctly when we don’t know if we are breaking a rule we haven’t yet found out about, and won’t know of until we are reprimanded?
There is a very real break in communication between carriers and management. There seems to be an abundance of mismanagement and miscommunication that causes tension between carriers, management, and office staff. So much so that it impedes unity, cooperation, and the implementation of new policies and procedures. It seems management either can’t or won’t provide documentation, details, or even benefits of the “daily new rule”. There have been so many new implementations, in fact, that with no documentation or procedural handbook to access, it has become very hard to discern the new changes from the old. There seems to always be some question as to whom and to what instances these constantly changing daily new procedures apply. As well as question over who has the authority to make procedural changes and implement them.
On the day in question Friday August 9th 2013, I was the last to leave around noon, the employee parking lot was empty of all other carriers and I was playing some light music through my phone while loading the mail under threat of possible storms later. Joy came out of the building on the way to her car and told me to turn the music down I said I will. I had my hands full and nearly dropped a tray loading it into the car. She then stalked over uncomfortably close and said “I told you to turn it down” I said “I will give me just a second” I still had mail and packages in my hands and would have passed uncomfortably close to her, without going out of the way, to get to the other side of my vehicle. I then made a decision to inform her that I was tired of her harassment I said “Joy this constant harassment has to stop” (I still had not made it past her to the other side of my car turn the music down yet). She stuck her finger up in my face and said “I’m giving you a direct order”. By that time, I’ll admit I was a little upset, I said “Joy you’re in my way” (she was still between me and the other side of the car)”and you just need to leave me alone for a moment”. She said “fine” and stalked off to her car. I then went to the other side of the vehicle, picked up my phone and turned off the music.
I wanted to resolve the matter and felt that I needed to record the conversation for my safety. When she got in her car I tapped on the window, (I would like to make it abundantly clear that I did not beat on her window as accused), and she would not roll down or even crack the window, or even look at me. She then pulled out of the parking lot very close to where I was standing and drove away.
When she got back I had just finished loading the vehicle and was smoking a cigarette to calm my nerves. She said nothing to me and wouldn’t even look at me as she walked by. I said again” Joy your harassment needs to stop there are laws that protect employees from this, even contractors”. She just walked on by and never said anything to me, or even looked at me. I then got into my car, drove away, and delivered my route.
I feel I should state that I do not like confrontation at all and will go out of my way to avoid it if necessary. I was not trying to usurp her authority or disobey a direct command but she really did not give me a chance to comply before blocking my path and becoming very irate which caused the escalation. I’ve even taken to the extreme of wearing headphones the whole time I am in the office to try to stay out of the postal drama, but unfortunately it apparently hasn’t worked.
I would really love to keep the contract. It’s kind of a sweet job delivering and interacting with my customers, some of whom I’ve had the pleasure to see their children grow up along with mine. It’s taken years to win over some of my customers who, when I started had a really bad attitude toward the Postal Service and its carriers. Some still do and I constantly try to go above and beyond to change that attitude. To the point of walking the mail to a customer in a wheelchair, helping an old man up who has fallen on the sidewalk, loading a lawnmower up a ramp for a customer who is struggling and in danger of having it fall on him, pushing a customer who is bound to a chair out of the gravel and back onto the sidewalk, or carrying the mail to the door when Mrs. Brown at 328 11th Street’s yard floods to the extent she cannot make it to the mailbox in her car much less on foot. I even carry dog treats for the customer’s pets, and one Sunday replaced a mailbox post for and older customer when the post rotted and the box fell.
I’ve even helped get a goat out of a fence for a frantic customer, bandaged a dog bite for a Boy Scout, returned a lost dog for an upset customer, and helped push a car back down the road to a customer’s house while he signed a certified letter I had to deliver to him. My spouse and I’ve even recently been told by a customer who had a very bad attitude when we began, that we are not allowed to go on vacation anymore because “I don’t want anyone else touching my mail”.
My wife and I have worked as a team for the past seven years. We have helped other carriers fix their vehicles or helped them deliver when broken down on the route. In one instance on Christmas Eve I helped a carrier deliver her route when her vehicle broke down, helped her find her scanner that she lost when her vehicle broke down, and fixed her vehicle so she could deliver on the day after Christmas. My wife and I have subbed every route in the Flagler Beach Post Office often running three routes together in one day with minimal if any issues.
I have always subbed her route and she has always subbed mine, whether we were both present or not. They are both small routes and neither one pays enough for an actual sub. We perform these duties constantly on a daily basis efficiently and with minimal issues for either route, or the extras we sub for.
It has always been common practice to give each other time off by trading work or making a little extra money subbing for another carrier. Every other supervisor we’ve had has called other carriers to sub an extra route during an emergency. It’s what makes this job flexible and different from any other. It also makes it more worthwhile and helps the carriers help each other if one is struggling or has an emergency. We’re already there and trained. If that option is taken away it not only hurts morale but the whole stability of the Flagler Beach Post Office. Besides, how then can a contractor own four routes sometimes run two large routes in one day and allow her subs to run more than one route in a day on a constant basis?
Since the event in question had no other witnesses I can only give you my account of the event and my personal feelings. I feel the music wasn’t loud; it definitely wasn’t derogatory in any manner, and I feel that the Supervisor felt a need to single me out and assert her authority and didn’t give me a chance to respond to the request. I felt she became irate too quickly and escalated an otherwise perfectly simple harmless situation. I certainly did not want any kind of confrontation.
What I don’t understand is how can a carrier physically threaten another carrier in front of the supervisor and nothing comes of it. At one point a female carrier asked me to stay until she could load up and leave because she was worried about what the other carrier (a man in question) might do. I on the other hand simply have words with that same supervisor (never threatening, never raising my voice, and never using foul language) and because she feels that I didn’t respond to a direct order quickly enough with my hands full and then with her inadvertently blocking my path and becoming irate, I am the one in danger of losing my job. A job in which I have worked as a team with my spouse diligently, efficiently, and exceptionally for seven years, and whenever possible have on many occasions gone above and beyond the call of duty and customer service.
I can, if need be, provide witnesses to the harassment and the constant confusing policy changes that occur every day it seems. As well as the mismanagement and irresolution of previous situations that has occurred. This has prompted a tense hostile atmosphere and lack of teamwork and cooperation and general trust in management and office staff.
I know this is pretty long winded but I feel if my job is on the line I might as well try to make a change for the better for the other carriers (some of them friends and family) who will still have to endure the terrible environment that permeates the Flagler Beach Post Office. Once again, I apologize, but maybe this situation was inevitable and will work out for the best.
Thank you and have a good day.

I was never informed nor did I knowingly agree to a charge of $39.95 to process a change of address which looked for all the world like the USPS site. These pigs took $39.95 from my account which you would ordinarily use to process a USPS change of address where they charge a dollar.

Bing search engine makes this site look like the USPS. BEWARE! I no longer use Bing search and you shouldn't either.Second time I was srewed using Bing. Never again.

I mailed a package from Lindsborg, Kansas to California on April 22nd 2013 to the correct address. The package went East 385 miles {not West} to DES MOINES, IA 50395 Depart USPS Sort Facility where it sat for 3 or 4 days. Then it was sent 190 miles to Kansas City. Once at Kansas City it was sent 190 miles back to DES MOINES, IA 50395 ! After traveling 1, 150 east of Lindsborg, Kansas it was sent to California. Today is April 30th and the package has still not been delivered! This is not the first time I have experienced this kind of problem with the USPS. I am just 1 person, just think of the other 300, 000, 000 + people in the US alone who have most likely experienced just 1 experience like this? And Congress shrugs of the USPS loss of $25, 000, 000 per day. YES, the USPS is losing 25 MILLION dollars each and every day!

Here is the tracking # 9449009699939823591381

Have a look at 6the path of this item!

I am a person with crippled hands that lives in an apartment complex with a stand alone mailbox. I cannot get my hands in the box. I have done everything the USPS requires to have my mail delivered to the mail slot in my door. I always know that my regular carrier is not working because I don't get any mail for days at a time. I have to call every time to get my mail. I have missed time sensitive deadlines because I have not gotten my mail. I have had mail sent back marked undeliverable because the carrier was too lazy to walk across to my building. I have gotten bills late or not at all. I tried to call the postmaster to day and got no answer. I have not received mail in 3 days. This happens at least every other week.

I am a online buyers from Apple's official website, I bought a a apple 5 phone, and asking USPS to forward them back to me in China. Logistics Single No.: EE975728485US。
I chose the USPS expedited express carrier is worth U.S. $ 649 Apple phone 2012/12/14 rounds of the goods, today Beijing 2013/01/07, wait more than 20 days, the USPS official website is acceptancestatus of the goods to the USPS to now I have not received.I entrusted my sender the (zebra Company: Phone [protected] Address: 14547 155th St # H8932 City: Jamaica State: NY the Zip Code: 11434) bring my shipment receipt to USPS acceptance office consultation:the USPS staff reflect the goods still find registration records lost pieces。USPS official website query: 2012/12/17 cargo acceptance status in Jamaica.
I need to USPS carefully to find my goods, to update my goods as soon as possible, if the goods are lost, I ask the USPS to make reasonable claims plan to me, I ask USPS compensation for my phone, claims plans please send my mailbox: [protected]@qq.com, or hit my phone number 0086 -[protected] ask you to help out, okay, if I can receive my goods, I will be very grateful to you! ! !
I need to USPS explain to me what my goods

The USPS must have a policy for hiring incompetent people and rewarding them for doing a poor job. We ship hundreds of packages each week and it astounds me how idiotic their handling of problems are when they lose a package. Latest case is a package that was last scanned at the local CA sorting facility and per tracking has not moved since (almost two weeks). After a number of lengthy phone calls (being on hold for the most part) someone who must surely be the least intelligent person on earth at my local 'USPS consumer affairs' office tells me that there's nothing she can do because the 'sorting facility works nights and consumer affairs doesn't so I can't contact them'! The most disturbing part of it all is how OK USPS employees seem to be with their inability to perform simple tasks. When I remind them that besides the lost merchandise I have paid them to perform a service (deliver a package from A to B0 which they clearly have not, their response is 'well the package wasn't insured'. What exactly are we insuring against? Your inability to do your job? Name one other business that operates this way. I have even emailed the Post Master multiple times through their website and have not ONCE gotten a response.
Absolutely worthless. There must be legal recourse against the Post Office. Taking money and not doing the job amounts to nothing less than fraud in my book.

This has to be the WORST Post Office in the country by far - Sandy Creek in El Paso, Texas!

Constant problems at this place and an ATTITUDE from the staff. Then you escalate something and it goes to this Margie person, what an awful "I could care less about you" attitude!

Margie is constantly rude and we constantly have mail problems. Her response, "you can spend more and ship through another service", what a rotten attitude she displays!

Because of her and this post office in general, we no longer ship packages through USPS if and when we can avoid it! We also go online and leave every negative testimonial possible on USPS as a result! I shipped something priority mail and there was a problem. Margie's response was that I used "Click n Ship" so I should take it up with them and leave her alone. She went on to comment that they don't even get credit for those shipments they handle that go outbound from her place.

We've had enough of the attitude from this post office and Margie to be specific. Now it's just more satisfying to spread the word about how they treat their customers and we'll use a more professional service anytime we can. No wonder USPS is going bankrupt, it's because of employees like the ones at Sandy Creek that couldn't care less about anything!

My aunt has asked for a supervisor and waited for over an hour. The clerk says sorry, we just ring the bell and they show up if they want to. WHAT A DISGRACE TO HAVE A POST OFFICE AS THIS IN OUR NEIGHBORHOOD.

Hope fully they go bankrupt and see how it is to find another job. Maybe then they'll appreciate the job they have now. And for heavens sake, LOSE THE ROTTEN ATTITUDE, we are your customers for goodness sake!

I live in a condo and have a small centrally located locked mail box that the postman usually delivers to but if a couple of days go by and he has stuffed it full of junk mail he takes all of my mail out and places a stop delivery form (unsigned by me) in the box stating to pick all of my taken mail at the post office. If I am away for the weekend all the store flyers stuff it up, so it seems.

This is not the first time he has done this. When I call no one can tell me who did it or why. If i speak to the manager & drive over there to speak to him in person magically he has disappeared. I have asked for them not to put the junk mail in if it is too much but they refuse.
I told them not to take the mail that is in the box out because I feel it is theft...just hold the junk that doesn't fit I get no where...is this legal?