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CB Mail and Package Delivery United States Postal Service [USPS] 7436 South Exchange Avenue, Chicago, IL, 60649, US
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United States Postal Service [USPS]
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United States Postal Service [USPS] company logo

United States Postal Service [USPS]

7436 South Exchange Avenue, Chicago, IL, 60649, US
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United States Postal Service [USPS] - entire post office

In regards to the comments about the Charles Hayes Post Office I am in full agreement about the unprofessional at this post office. Whenever, at any time you go to this post office; one window is open and there is a line out the door. The package receive window never has anyone to assist you and you have to wait in the service line at the service just to get your package. The ladies at the window are slow as hell and have to nerve to have a conversation with each other while waiting on you; which distract their service conduct. Yes they have very nasty attitudes as if they don't want to be there and if they don't; give the job to some one who is proud and glad to have a job. These employees have gotten too relax in their atmosphere and professionalism is totally out of their demeanor. I have had to write numerous of letter to the Washington, DC to the head postmaster about this location and I have had to call downtown to the main post office to file a complaint on these employees. There a peddler always in front of the door when you are trying to go into the post office. It is just ridiculous and deplorable to even be considered a post office.

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The complaint has been investigated and resolved to the customer’s satisfaction.

United States Postal Service [USPS] - postal theft

I have two unresolved issues with the Charles A Hayes Postal Office located at 74th & Exchange in Chicago, IL. I have two packages sent consecutively that I have yet to receive and no one can seem to tell me where they have disappeared to. The first item tracking # is 9102901001300126095515, and the 2nd item tracking # is 9102901001300134175964, these items when tracked online state that they have attempted delivery on 12/4 for the first item, with no further info...and the 2nd item states that the item was delivered on 12/18. On the contrary, neither item was delivered or ever attempted delivery, as I have been anxiously waiting each day for the packages and checking consistently. I have contacted USPS via phone, via email contact forms, and in the local office (Charles A Hayes) and no one knows where my items are or even bothering to do anything to resolve this matter. I have very serious concerns that someone in this office is stealing packages. I spoke to a supervisor at the Charles A Hayes local office, whom was extremely rude and boisterous, who even ignored me repeatedly and refused to give her full name. I was told that all I needed to know was that her name was Mrs.Williams before she finally and very hesitantly took my info and told me someone would contact me "if" they found my package. No one has bothered to contact me at all from any of the methods. I am really concerned because I didn't plan on moving anytime soon, and this office handles all of my mail, this is frankly the worst customer service or lacking thereof.

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Jacqueline Brown-Starks
, US
Mar 03, 2016 4:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is a complaint against the Charles Hayes Post Office on Exchange in Chicago, IL. I visit this post office quite often being I work and my packages are returned there. I go on weekends to pick up my packages and it's always the same drama. The staff there is very lazy. They are very slow and there's never two windows open. People complain every time I go. The line is extremely long and they are too slow. When I arrive on Saturdays, the package pickup line is never open. They also open the doors late, never on time. Saturday I was there a whole hour waiting for them to find my package. They never found it. Something needs to be done about this. This is the worst post office I have ever been to. I need a response ASAP otherwise I'm taking this to channel 2 news so that they can come in an devalue this situation. I await your response.

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torre60
Chicago, US
Oct 04, 2014 1:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have two packages that workers of the Charles E. Hayes post office have stolen. I received confirmation from Ups package service that the packages were delivered to this post office, and they never made it to my address. I contacted Mr. Patrick Donahue And the state senator on this issue. I'm am also calling for media coversge on this post office. The workers are unprofessional blacks that are rude and don't know how to run a business and they all need to be sent to work in the hood where they are accustomed to

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